I was initially worried about buying from a fairly unknown source, read reviews and thought why not especially since I was saving £700 on a 55" Samsung LED 3D TV. They really surpassed my expectations I ordered Sat night and on Mon was informed that delivery would be on Tuesday. They delivered to living room, unpacked and checked the screen and took a pic. I really am very pleased with their level of service.
Washing machine was £60 cheaper than any other merchant so wins hands down on the price front. However, service is a little "minimal" as a result: no email confirmation from website, machine was delivered within the timeframe stated, but rang on a Saturday to say delivery would be on the Monday. Delivery did not eventually arrive until 8pm in the evening. I guess they have to economise somewhere, so if a slicker service matters to you it's probably best to pay more and look elsewhere, but overall no real complaints.
Great price, drivers lovely, sadly when I rang to say that I had never been sent a confirmation email, as promised on website, not one but two employees were curt, rude and dismissve. I never got the email for my records. If I hadn't already placed the order I would never have had any dealings with the company - they really need to fix their sales staff's manners and attitude.
Ordered Online for a great price. Notified of a Wednesday delivery the previous night. Got a voicemail during the day to say driver had broken down and was returning to Birmingham, new delivery date Friday. Had to chase on Friday only to be told delivery now Saturday - not good when you're without a washing machine.
When finally received, great product
Never having heard of Electrocentre Ltd before, I was a bit dubious about ordering from them, but their price for the washing machine I wanted was so much better than everywhere else, I decided to go for it. Order confirmed at 10:00am and by 4pm the same day I had received a phonecall to inform me that my washing machine would be delivered the NEXT DAY - wasn't expecting that!
As promised, the driver called me when they were about an hour away (allowing me to go and do some shopping in the morning rather than waiting in all day), he turned up, delivered and unpacked the new machine and would have taken the old one away if I hadn't already got rid of it.
All-in-all, great service at great prices. I can't recommend them highly enough.
My nephew had bought a washer which I was impressed with and he told me about this site. My current washing machine has given up, so I had a look at Electrocentre site. I must admit I was still very dubious as you hear all sorts of stories about on line purchases and I had never bought anything electrical online before. I read reviews but still wasn't 100% convinced!! But after comparing comparing prices I decided to take the plunge and I couldn't wish for a better service! They kept me informed,and the delivery was really quick. I would defiantly recommend using this site and would purchase again from them.
I'd definitely recommend Electrocentre to anyone! Saved £80 on my new Samsung fridge/freezer versus anywhere else I could find online and also received next day delivery despite not even really needing it! The deliver driver kept me fully informed of where my goods were and what time they would arrive. Upon arrival they quickly unloaded the item, placed it in my kitchen, unwrapped it for me and took a photo for their records to prove there was no damage. All in all, a great shopping experience. I'll certainly be checking them out for any electricals I need in the future.
After reading a review on the WHICH website I decided on a Bosch washing machine and the Electrocentre was the cheapest place to buy it, They delivered on the day I asked and removed my old appliance at no extra cost. Great care was placed on the care of delivery and not to damage anything
This was my first purchase and I was a little unsure if to buy or not. The price was the cheapest around with free delivery.
So I went ahead and purchased my washer. So glad I did, the order placed and the delivery was made within 3 days. The driver rang to say I was the next delivery so I had time to leave work. They brought the washer in, unpacked and checked it with me. I could no have asked for a better delivery. I would definately buy again and would recommend them to family and friends.
From ordering to delivery,I cannot fault this trader. I found washing machine I'd been looking for at very reasonable price & big plus was no delivery charge. Communication was A+. Prompt delivery with well mannered & efficient own delivery men. Cannot comment on efficiency of item as we're having new kitchen fitted so machine not in situ. Electrics all working & exterior perfect,if it performs as well as my friends who has same model,I'll be very happy. I would highly recommend electrocentre & will certainly use them again.
I ordered my washer at 4.45pm Monday evening, got a reply at 5.10pm to say it was on it's way, then got another e-mail at 6pm to say it was being delivered on Tuesday, the next day and that was at no extra charge. What else can you say, apart from recommending them to everyone.
Looked good and guy delivering too pictures, we don't know whether the front right foot was already pushed in or whether they did it bringing it through the door. Machine however works a treat now we have levelled it and the delivery was as promised - next day - although it took a bit of work to discover they delver by geographical area. However it was FREE delivery and it could have been rearranged.
The price was definitely the lowest, which meant it was really without cost to get the old machine taken away. Thank you.
Decided to give this company a go after reading good reviews about them.
Was not disappointed. Service and price
excellent, free delivery with friendly, polite and helpful delivery guys. Good communication regarding delivery. Will use again.
We got a £110 off on the Samsung 37 inch tv model we were looking for - way better than all other places I searched. Found electrocentre quite far down the list in a Google search - glad I continued to check! Delivery was very fast, came next day, no problems at all. Loved it, will come again.
I ordered a Bosch Washing Machine on Thursday early afternoon and I expected delivery the following week. Much to my surprise I received a call from Electrocentre 3 hours later informing me that the delivery would be on Friday morning and that the driver would phone me beforehand advising me of the approx time of arrival of he machine. He contacted me at 09.30 hrs a.m. and the delivery was 30. minutes later. The delivery men took the old machine away and left the new one in my kitchen. Everything went like clock work and I am extremely happy with my purchase and the
professional manner Electrocentre handled my order. THANK YOU from a very satisfied customer.
Really pleased with the Bosch dishwasher I have ordered -from Electro centre Ltd.
Great quality machine. A fantastic price and much cheaper than other online sellers. Offered recycle of my old machine for a reasonable price too. Delivered free, quickly and on time. The delivery guys were helpful and let us know the delivery time.
Yes I would recommend them to my friends too!
if you want the best deal from a honest and trustworty comapny you will have to go a long way to find such a caring comapny
Washing machine ordered on Saturday, I rang on wednesday to be told it would be delivered next day which it was, care though only delivered to ground floor! Lovely delivery man who took old machine away, very polite, and helpful.
Initial web review and previous rating convinced me to place an order, particularly as deliveries withn 2 days seemed possible. Placed the order on a Thursday evening, checked the following Monday to find out that the delivery would only be possible on Wednesday. Very poor - no incentives offered and no alterntives available. Looked to me someone had sat on the order and not processed it at all.
When I finally received delivery date confirmation I was told 9 till 5 but that the driver would ring in advance. Eventually got a call and the driver expected me to be at home within 20 min. That is not necessarily a lot of warning and I requested at least 30min as I had to leave work. After a lot of arguing and being treathend that they would not wait and delivery would be rearranged i got home as quick as I could. That is not the customer service you woudl expect at all. Very dissapointed about the conduct which is letting them down. Once product recieved and connected there have been no issues at all. Unit works well. So overall bad customer service but good product.
On first views I was a little sceptical about buying a tv from here as it was marked as an ex-display model, on seeing this I sent a message asking what condition it was in and got a very honest reply saying it may have some minor scratches and that most ex-display models are generally sold in excellent condition. Thinking long and hard I took the plunge and decided to order the tv at 2pm and recieved a call later that day saying that the tv was being delivered the next day! On the following day at 8am it had arrived (im impressed already) the delivery guys put it where needed and opened it to check it was all fine, tv was in perfect condition with all the protective wrappings on it and was like new without a single scratch on it, i am now the owner of a "like" new tv for less than £200 than any other online store. Thoroughly reccommend and will definitely use the service in future. :)
Found this while pricing a particular Bosch washing machine. The price wasn't too good to be true, but updates on the web about delivery and whether supply was confirmed were lacking so I had to phone a couple of times. Delivery means you have to stay in all day - no nice emails giving some sort of window. When it got here the delivery guys were lovely and brought it right to where I could walk it into position: as a pensioner I really appreciated that!
We have purchased from this company several times over the last few years and would have no hesitation to purchase again. Delivery is always prompt and polite. We have never needed to use any warranty service, but if we do, I trust that that experience will be good too.
To reply as a company, please log in to your business account.