Electrocentreltd reviews

Electrocentreltd reviews

Excellent
9.2
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LIARS! Goods dispatched allegedly. Confirmed by email and 2 calls. No delivery and no contact.

Ordered washing machine after a phone call to ask about delivery. After being satisfied about the delivery and availability, I placed the order on line. Delivery was booked for Saturday. Delivery day came and went with no contact. I telephoned at 4.30 to ask if I was still getting delivery and was told it would be late in the day as my post code was the last on the list. No delivery happened. Monday morning I called and was told to phone back in the afternoon as the person who dealt with deliveries was not available till till after 1pm. I called back later and couldn't get the correct person. Eventually I got a call back at about 2.30 to tell me that the item was not available and they would issue a refund which could take up to 4 days. No explanation!!!!!
Dont trust this company at all. Poor service and a pack of lies all the way


Reply to Electrocentre comments after my negative review.
We were not told in any conversation that the machine was damaged in transit. Nobody contacted me to tell me that the delivery was not coming. I was not asked if I wanted a refund I was TOLD I was getting one!. I would have preferred the machine I ordered even if it took an extra week. However I was not offered that option. Funny coincidence that the machine I ordered is now over £100 more expensive on the website which is still offering the item for sale. Could it be that Electrocentre never intended selling it at the advertised price. I stand by my "liar" comment!
Electrocentreltd

Reply from Electrocentreltd

Delivery was arranged for Saturday, customer was informed on Friday ,that the washing machine will be delivered tomorrow, the goods were sent out with the couriers, the customer called on saturday as the goods had been sent out, he was informed you are one of the last calls.
we are closed on sundays, the customer rang first thing monday morning informing us my delivery has failed,they were informed we have no information about any failed deliveries at this moment as we are closed on sundays, but we will know by the afternoon.
In the afternoon we were informed by the couriers that the delivery had failed due to damage in transit, we called the customer informing them of the situation and offered to refund in full as we could not arrange replacement straightaway, the customer accepted the refund.
We have kept the customer informed of the delivery and within hours of being contacted we resolved the issue, that is not the action of liars but a reputable company which deals with customers quickly when issues arise.
On this occasion the product was damaged in transit, something we have no control over, the refund was offered within hours of being contacted.
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Review by confirmed purchaser

An excellent company who delivered on time, at a great price,and even unpacked the goods.

The price on the website was around £120 less than everyone else so I was a bit w
orried that there might be a catch. There wasn't.
Ordered a dishwasher on Sunday and it was delivered on Tuesday, They brought it into the hall and unpacked it quickly before leaving. No problems with it.
The only minor issue was trying to communicate by mobile phone on the morning of delivery it was a very noisy environment and we couldn't understand what each other was trying to say. They did then ring an alternative number and say they would arrive at the house in 15 mins which they did.
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Review by confirmed purchaser

Cooking on Gas

We bought a Leisure Range Cooker. It was a very competitive price and delivered well-packaged on time. We are very pleased with the product and the service we received.
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Review by confirmed purchaser

Wow!!!!

Ordered for the first time from 'Electrocentreltd' - firstly the price was cheaper than any other website and the delivery was amazingly quick, i couuldn't believe it. they phoned me about half an hour before delivery so i knew exactly when they would arrive. First class guys would definitely use again when i want other appliances. already recommended to my Sister. Thanks.
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Review by confirmed purchaser

Fast delivery

Delivered on the third working day after my order was placed, very impressed with Electrocentreltd kept me informed on progress and a very competitive price.
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Review by confirmed purchaser

had to check it was not a con !

Had been looking at getting a Samsung fridge freezer for a while, when I came across this one at electrocentre I had to check them out on-line because they were so much cheaper than anywhere else, most unusual these days . Though it might be a con but proved to be absolutely fine. delivery was ok, not as good as other online shops but at the price I am not complaining. unmarked appliance installed no problem. Have not got the cash back from Samsung yet , the claim is being proccessed now . If that goes well I have no complaints at all. Be careful how you pay, use bank transfer if you need a different delivery address not cards or pay-pal.
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Review by confirmed purchaser

Quick efficient service.

Good price

Came only a couple of days after ordering.

Phoned when an hour away with delivery time

Would order from them again
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Review by confirmed purchaser

Excellent price. first class service.

I loved my Samsung TV UE55F8000 the price and the service was top class, will make future purchases from your company,and highly recommend you to friends.
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Review by confirmed purchaser

good

it was delivered on time
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Review by confirmed purchaser

Good price, good product and good delivery

Very pleased with the price and product would definately use again
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Review by confirmed purchaser

Great company, shame about the delivery driver

As title says the sales team were great to deal with and kept me informed and up to date with my order, they even squeezed me in for a next day delivery- perfect .
The delivery driver left far to be desired though.
After explaining to the team that I work 3 minuets from home it was not an issue for me to quickly nip home to sign for the goods , this was accepted.
The delivery driver rang me while be was driving to say he was an hour away then hung up while I was talking to him, presumably because he was driving.
When he arrived at the property he rang me and was surprised I was not at home and refused to leave it with my neighbour who was in.
He then rang me and said- quote " I've left it in the alley way with your neighbour and I can't what cos I got a customer waitin " and then promptly hung up on me AGAIN
Got a customer waitin ?? What the hell am I ?? I've just spent £400 with the company you deliver for!
At the end of the day I got my order next day as promised and thanks to my neighbour it was signed for no problems.
The company themselves i do not have an issue with, nor the product.
But the delivery driver needs to learn some people skills
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Review by confirmed purchaser

Great Product - Price and Service

Highly Recommend!!! Great Company
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Review by confirmed purchaser

No Hassle TV Purchase

Have you tried Electrcentreltd on the net, got some great bargains, and there phone service is very polite. The delivery was very quick also. And it worked.
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Review by confirmed purchaser

Brilliant Service

We bought a tumble drier - it was £100 cheaper than at Argos, great service and it arrived far quicker than the one Argos promised and did not deliver!!! Would use again. Jenny
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Review by confirmed purchaser

Just the best service ever

I was initially worried about buying from a fairly unknown source, read reviews and thought why not especially since I was saving £700 on a 55" Samsung LED 3D TV. They really surpassed my expectations I ordered Sat night and on Mon was informed that delivery would be on Tuesday. They delivered to living room, unpacked and checked the screen and took a pic. I really am very pleased with their level of service.
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Review by confirmed purchaser

Great prices, ok service

Washing machine was £60 cheaper than any other merchant so wins hands down on the price front. However, service is a little "minimal" as a result: no email confirmation from website, machine was delivered within the timeframe stated, but rang on a Saturday to say delivery would be on the Monday. Delivery did not eventually arrive until 8pm in the evening. I guess they have to economise somewhere, so if a slicker service matters to you it's probably best to pay more and look elsewhere, but overall no real complaints.
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Review by confirmed purchaser

Great product, terrible sales staff, nice drivers

Great price, drivers lovely, sadly when I rang to say that I had never been sent a confirmation email, as promised on website, not one but two employees were curt, rude and dismissve. I never got the email for my records. If I hadn't already placed the order I would never have had any dealings with the company - they really need to fix their sales staff's manners and attitude.
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Review by confirmed purchaser

very good price

/this item was the cheapest price we could find and delivery very good with very polite delivery men. Would certainly look at purchasing from them again
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Review by confirmed purchaser

Fantastic Service, value & product!

Great product, great price, fantastic customer service & excelent delivery service. Very pleased with my purchase would definaetly reccomend!
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Review by confirmed purchaser

Great product at great price, issues with delivery

Ordered Online for a great price. Notified of a Wednesday delivery the previous night. Got a voicemail during the day to say driver had broken down and was returning to Birmingham, new delivery date Friday. Had to chase on Friday only to be told delivery now Saturday - not good when you're without a washing machine.
When finally received, great product

Electrocentreltd Details

About this company

Electro Centre is one of the UK's leading electrical retailers trading for over 35 years. Excellent service with fast free delivery supplying all of the top brands such as Sony, Panasonic and Samsung.

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Category

Electrocentreltd is ranked 162 out of 529 in the category

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