Decided to write my review in the hope I get a reply from Ella James as my previous three emails sent to the company have went unanswered
I received my order which I was delighted with but it was missing the wrapping paper that was part of the order as of yet I have received no response
Ordered glass cake stand in medium and is beautiful. Arrived well packaged and fragile labels everywhere. Also purchased two coat hooks in the sale, the cowboys and indians hooks and they are great. Ordered on Tuesday and all items arrived Thursday. Great and speedy service and items are very high standard. Lovely website.
Recently purchased an item from the website or thought I had!! Having not received this despite money being taken from my account I contacted the seller. I then received. an email stating my order had been cancelled without any explanation, although I had not cancelled this.
Telephoned and received an unprofessional response passing me onto someone else's mobile number. I was then told the item was not available even though the website said it was in stock. I had wanted this item as a gift and could have purchased from another company but due to the inaccurate information and poor communication it was too late! Now received an email thanking me for purchasing an item!!! Really poor communication and no apology from company.
My daughter was bought a rag doll for her 1st birthday and i really wanted to find her another one as she loves it. I was so pleased when I came across Ella James on the Internet so I could buy her another one for her 2nd birthday! I am so pleased with the dolly I purchased and I know my daughter is going to cherish it. I also bought the mouse house, mummy mouse and baby girl mouse too for some friends who have recently had a little girl. I'm very impressed with the uniqueness of the gifts you can buy on your website. My brother and his wife are expecting a baby and I am certain I will be buying more from you in the near future! Fast, efficient delivery too which always helps! Thanks again.
The systems and processes aren't adequate for an online business. If an item isn't in stock (as was the case with my purchase), then the system should reflect this and not give the shopper a poor experience. To take a customers payment and then to take 24 hours to inform the customer and make the refund just adds insult to injury!
Based on my experience and to save future disappointment I won't be shopping with Ella James again.
Poor all round experience.
Ella James Living has some fantastic products, it was so easy to order & delivery was efficient and quick! I ordered some bits for our wedding & it took the stress out of looking for original things, they have really unique & unusual bits you will love it!
They were very helpful as I had a request about postage and answered quickly and were very accommodating. Informed me of all stages if my order status and thought customer service was excellent for a small company, amazon and eBay could learn something here!
very satisfied with my order both items are very cute, i know it may seem a bit odd to bye for a christening gift but as the little girl is'nt a close relative i thought i would leave the more personal gifts for the godparents. very pleased with the service and so very glad i came across you, will recomend you to friends and family looking for those special, something different gift. thank you.
I ordered a beautiful recycled wool blanket from Ella James. Since it's recycled they can't guarantee what it will look like, but you can choose a colour scheme. I chose bule and ended up receiving a lovely one with shades of pinks and light blues. They were excellent in their communication, sending emails often to update me on my order. It arrived only 3 days after my order - so fast.
Our Church will be holding events that the elderly in our local community can take advantage of while their usual Clubs are closed for the holidays. I wanted to make their lunch tables a bit special so ordered the 'Tiny Bud Vases'. They are very very small but I cut individual flowers from single sprays of artificial rose buds. I tied a few together and they were fine (but need to be cut fairly short so the vase won't topple over). They don't take up too much room on the table and no water spillage if they get knocked over. Will be used again so chose the silver as it covers almost any event and looks nice on white tablecloths I think! They arrived the 'next day', very pleased with everything.
Good online selection and easy to navigate web page however something with a delivery estimate of 2-3days, has not been received over a week after placing order. Not great service.
I ordered a pull-along wagon for my son's birthday. I placed the order a week before his birthday, paying for next-day delivery to ensure it arrived in time. When it didn't arrive the next day, nor the next, I emailed Ella James to find out what was happening. They admitted an error in their system processing the order, refunded my delivery charge, and arranged for it to be dispatched the next working day (Monday), again next day delivery, so I should receive it by Tuesday.
By 5pm on Tuesday, I still had not received. Quite frantic now as his birthday was Wednesday, I called Ella James to find out what was happening. Ashley called me back just before 8pm to let me know it had only been picked up for dispatch that day and I would receive it next day.
It did then arrive next day, relatively early in the morning, but a real shame that it wasn't there for him to open with the rest of his presents and we didn't have time to wrap it.
On the positive, it's a lovely product, was great value in their sale, and they did refund the delivery charge and were generally polite (although not overly apologetic, considering).
However, as a small business owner myself, when the first problem occurred, I would have done everything in my control to ensure the product went out as promised on the Monday, to ensure it arrived in time for the birthday (which I had explained to them). For the mistake to happen twice is unforgiveable. Next day delivery should mean next day - not a week later! As a result of this experience, I'd be unlikely to shop with Ella James again, nor can I recommend them.
I was really impressed with this shopping experience...website has some lovely unique gifts etc on it....I ordered my daugher the 'Dolly Lunchbox' she was so happy with it! Delivery was very prompt too.
I will definitely use this site again!
I bought 3 gifts (scarves) from Ella James Living. They arrived really quickly, each in a pretty paper bag that I could use as wrapping, but had been left open to see which was which and have a look at them all. The scarves are beautiful and my friend loved the one I gave her for her birthday - two more birthdays to go but I'm sure the other two will be just as well received! Thanks Ashley & Alison, I'll be shopping with you again.
Having shopped on the Ella James site for more than a year I know I can trust that everything I order will be lovely.The wicker cradle was no exception.It is so gorgeously old fashioned and took me back to many years ago.I couldn't, resist it so my granddaughter has had an early birthday present!! And she loves the cradle too.
Prompt and efficient service. Lovely product as described. Would highly recommend.
Very easy on-line buy. Cheaper than elsewhere on the high street, I mean on-line(!) and the free delivery arrived in 2 days of placing the order. I even queried whether I should upgrade my order to next day delivery as it was for a gift, but was speedily told via email, not to worry as the free delivery was on its way and the wigwam would arrive in time for my children's birthday.
The wigwam itself is easy to put up and of very nice quality. Even the plastic poles don't look too plasticky. The footprint of it though is quite big (wide) so maybe check this and your space first.
Great product, great company & great delivery.
I ordered a pram and rag doll,from ella james, for my great neice, for her first birthday, I had it sent to her address, as I do not see her very often. her mum dad and everyone that saw it, said it was beautiful,so well made and lovely,they could not get over it, I was so pleased, I will be buying gifts from them again, i am now waiting for photos.
The item was excellent AS SHOW ON THE NET. iMPRESSED WITH THE TELECOM CONTACT VERY HELPFUL
Faultless transaction - lovely item (dolls house display cabinet), rapid delivery and very well packaged. Take note - if you see Ella James items on other websites, take the time to look at them on the Ella James website. It will save you money !! Will definitely use again and recommend to friends
Easy to put together, great price. Good quality. Kids have hours of fun In it. great outdoors and inside too when the weather isn't so nice, but you do need to have a lot of space for it.
Beuatiful little dolls that have their own features, lovely and soft, and look like a real keepsake.
Look wonderfully made also, and such a reasonable price.
I've bought a few now, and cannot resist buying the "small" doll at the same time to match the large doll as they both look fantastic.
Wish they had more variety, and that everything came in small and large
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