Good service from a trusted supplier. Give them a go you won't be disappointed.
Great delivery and pick up as first choice too small. Next choice perfect.Called customer service and spoke with Chris. So helpful with sizing . All customer staff very helpful. Emma , Sam. I always ask names on a telephone call. Well done everyone.
Really good service and delivery. Would recommend!
Very good EB, keep it that way
This is a completely crap service and I will not be using this again. The initial order I asked for was not available and then the courier they used has not managed to deliver anything despite several attempts by me to arrange this for them. Absolutely dire.
Regular updates, friendly staff couldn't have been more helpful. Lovely to be able to speak with a real person who was fantastically efficient. Would thoroughly recommend this excellent Company!
I bought gloves as a present for my son, they were too large. I was able to swap them in store absolutel hassle free, even though I had not kept the packaging/order confirmation. Excellent service.
Excellent delivery service but over priced compared to other outlets, had no choice as all the other shops had sold out!
I couldn't fault the service. Ordering was easy and I was kept informed of delivery progress. This was important to me as my purchase was a present for my son and I had to have it delivered to his work address. I could track it and even knew the name of the courier and the person who signed for it. Brilliant. And did I say it was delivered just two days after I ordered it. What more can you ask?
Don't use this site to much as the prices are always a little dearer than others. I will say this though it is always very quick to deliver just needs to be a little more competitive. Look what happened to comet every dealing I had with them they wouldn't compromise with price.
Very please with the quality and speed of my delivery. Goods were very well described and i feel i got exactly what i payed for. The delivery was a dream with emails and text messages let me know to within an hour of my delivery what time my parcel was to arrive, text messages also gives you the name of the driver, so great to rip open the front door and treat him like a long lost friend!!!!!!! look of shock on his face was priceless!!
Purchased the Ellis Brigham extendable padded ski bag to replace my old defunct one and thoroughly impressed with the quality and value for money. Proof of its quality will soon be tested at the French and English airports when I go skiing in 2014.
I got my sons feet measured for Ski boots in the Ellis Brighams Aviemore branch. Didnt buy at the time. Went on line and saw a pair on there web site on sale in the size my son was measured at. Unfortunately when they arrived they were too small.
We took them to the Aviemore branch where they were happy to replace them. I ended up with this years model of the same make in the same size.?? Pity not the same price. Excellant instore service.
ordered salopettes which weren't actually in stock?? took three days for them to notify me, or rather tell me when i asked where they were? need to refresh stock details more frequently to avoid customer disappointment.
I went in to purchase a helmet and snowboarding boots from the Braehead TSA store and did not come away disappointed. Every helmet in the catalogue was in stock which meant I was able to try each one on in order to find the perfect fit. This was very welcome as too often stores advertise items yet do not have a vast majority of them in stock.
When it came to buying my first pair of snowboarding boots I cannot praise store assistant Karly enough. I must have taken up at least 2 hours of her time yet she didn't grumble once and was very professional throughout. She took into consideration my experience (or lack thereof), budget and the style of snowboarding I plan on doing. She allowed me to try on 5 different models of boots even though I ended up eventually going for the 2nd pair she recommended to me. Although the left boot fitted perfectly I still wasn't entirely happy with the fit of the right boot as it felt like it was slightly pinching my toes together. She explained that those boots (ThirtyTwo JP Walker) had mouldable liners and that both boots should fit comfortably after the liners were moulded to my feet. She said that if I still wasn't entirely happy with the fit afterwards then I was under no obligation to buy them. She also said she would not be happy selling me a pair of boots that I was not entirely happy with. There aren't many sales assistants who as as honest as her!
I hope she gets recognised for her actions, especially seeing as she had to deal with multiple customers due to being the only boot fitter on shift at that time.
I will definitely be going back to TSA to purchase the rest of my gear.
I visited the shop at westview and they ordered a jacket for me when it cam in there was no push to make me buy it (but I did) I also ordered a jacket online which i returned to the shop as it was too small the refund was in my account the next day as I say excellent.
I ordered a pair of gloves that were £75 and two pairs of socks that were around £20 each. I know that they say that it will take around 5 to 7 days to send but when the postage is £6 you would expects better. It's not like the item were heavy or a large package. They also didn't come on the day that they said and I had an email telling me I wasn't in... Which I was. They then came the day after! They didn't do anything overly wrong, but for £6 postage you expect a slightly better service!
I got a snow jacket from The Snowboard Asylum, a branch of Ellis Brigham's. It was a previous season's, so was greatly reduced in price. In fact, it was the best price I found on the net, even including delivery (which was also reasonable). It arrived quickly and without any damage. Couldn't ask for more from an online store, really.
Great selection of products on an easy to use webite. Delivery excellent, with good communication. Had to return product as had ordered several different items, but was refunded very quickly once they had received the returned products. Would definitely recommend this company.
Had made main purchases in Ellis Brigham, Snow Zone Leeds for son's school skiing holiday.
Lady there was so helpful I persisted with website although there were problems ordering online on several occasions.
Website brilliant once this sorted.
To reply as a company, please log in to your business account.