Ellis Brigham Mountain Sports reviews

Ellis Brigham Mountain Sports reviews

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8.7
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Couldn't care less, disgusting customer service

STAY AWAY FROM THESE! I ordered a jacket from their website on a Sunday, they said it would arrive with me on the following Friday in time for my camping trip. The jacket I received on the Friday was completely the wrong jacket (a woman's, small jacket - I am a man). When I rang up they offered me another jacket with a different brand which I did not want so they offered me a refund but only when they collected the woman's jacket. I managed to find this jacket else where, but as a result of the late refund, couldn't buy it as I didn't have the money. Ellis Brigham could have refunded me there and then and I wouldn't have suffered on my trip. Awful company. Awful staff. Stay away from these, they are not worthy of your money
Ellis Brigham Mountain Sports

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and apologies about the mistake we made with the jacket, and the fact that you weren't happy with the returns service. For future reference, all items can be returned to one of our stores free of charge, or you can send back to us and we will refund the postage. Unfortunately we are unable to process refunds for items that are still in the customer's possession as this could lead to a high level of fraud.

Due to the inconvenience that this mistake caused, we will raise a gift card for you as a goodwill gesture.
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Sold used goods described as new

We ordered some new ski boots and a set of poles from Ellis Brigham on the back of good reviews online and a recommendation from a friend.

The boots arrived rapidly.

The box was broken, old and had holes in it. The boots were plastic wrapped but the plastic was old,clearly re-used and had tears in it.

One of the boots were clearly ex-display, or used once and returned. The plastic was soft, it had scratches and was just overall, not new! The other boot clearly was new, but had been tried on.

Call me an idiot if you want, but my understanding of when you buy a 'new' item online, even in sale, you expect it to be new. If I wanted used boots I would have gone to eBay.

Arranged a return, but of course they only collect Monday to Friday. Which means I have to take a day off work.

This is now arranged for Monday.

I still don't have the poles as they were sent by a different courier but have yet to show up..

Once they are back to Ellis B I expect a rapid refund so I can go to [external reference] before my next ski trip...

In fairness to Ellis, the customer service people did not argue or fuss, they agreed to take the order back. I hope they do not make a scene once the order arrives back with them. it's clearly a problem with quality control and delivery. If you cannot manage a competitive online presence, it's best not to offer it at all these days.

Verdict: Avoid this company. I will in future. Sorry!
Ellis Brigham Mountain Sports

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and apologies that the product you received was below par. Everything we send out undergoes a quality control process, but on this occasion it seems that the process failed. Apologies again.
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Great service

Great range of product and good advice when I called up. The order arrived swiftly as expected so a good experience.
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Shabby service for a premium priced store.

I went to buy my girlfriend a pair of ski boots, In the covent garden branch. After we waited around for 15 minutes we were told someone would be sent to help us, a further 15 minutes still no help. I asked another member of staff who simply said he wasn't qualified to measure ski boots and said he will send someone along shortly. 20 minutes later still no sign of help and feeing a bit ridiculous for waiting almost an hour to spend my money in your shop….NO THANKS! The shop was not that busy and If it were a question of needing a specialised member of staff they could of given us a convenient time to come back. We went straight to Snow and Rock where we were helped within minutes and passed on to a member of staff trained and specialising in Ski equipment.
Ellis…come on sort it out!!! NOT Recommended!
Ellis Brigham Mountain Sports

Reply from Ellis Brigham Mountain Sports

Dear Mark,

Thank you for your review.

We are deeply sorry to hear about your disappointment. The extended delay was due to excessive demand for our ski boot fitting service. You are correct we should have managed this situation better and given you a time to return so that you were not inconvenienced further - this was an oversight on our part and we are putting in place a solution to this issue.

Once again we apologise.

Yours Sincerely
Mark Brigham
Director
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Review by confirmed purchaser

My Son loved his gift, which is amazing, as he is beyond fussy.

I bought Lee the Fleece he wanted for Christmas, from Ellis Brigham which he loved;...so that is a result on all levels. He was happy (which is amazing) I was happy; I ordered it, paid for it, it arrived. I wrapped it, he opened it;... he SMILED, I fainted with happiness. RESULT. :)
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Review by confirmed purchaser

Best winter e-shop with best prices and best range of snow-winter products!

I can't write long reviews, just few words...

Ellis Brigham is the only e-shop where I can find North Face Women Traction Mules, not even on the official site!

The range of products is great, everything is so nice - i want all snow-boots from You site!

Separate huge heartfelt thanks to Luke and Chris, for their help, humanity, kindness, the desire to meet the client of a remote and harsh Russian!!!

Many thanks that despite the difficulties they have found out the possibility to send me my snow-booties! My best present for the New Year!!!


Kind regards, Olga
Russia
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Review by confirmed purchaser

good product , good service

a real human team is listenning to you and following your order .
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Review by confirmed purchaser

Magic hats delivered in no time at all.

Made order on Sunday and kids had hats on by Wednesday and courier text service awesome !
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Review by confirmed purchaser

Very helpful and easy to contact

Just what you should expect from a supplier very helpful & contactable
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Review by confirmed purchaser

Great service get wacha want.

Great gus at Ellis, package arrived fast and exactly what i wanted. Thanks guys.
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Review by confirmed purchaser

Quick service and as ordered. What more can you ask for?

Good service from a trusted supplier. Give them a go you won't be disappointed.
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Review by confirmed purchaser

Wow service

Great delivery and pick up as first choice too small. Next choice perfect.Called customer service and spoke with Chris. So helpful with sizing . All customer staff very helpful. Emma , Sam. I always ask names on a telephone call. Well done everyone.
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Review by confirmed purchaser

BOOTIFUL!

Good service, tracking very good.... lets just hope they fit him!
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Review by confirmed purchaser

Good product, good service.

Good product at a good price. Delivered promptly. Good service all round.
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Excellent service

Easy service good choice.
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Review by confirmed purchaser

Great

Really great service, thanks
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Review by confirmed purchaser

Really good service and delivery. Would recommend!

Really good service and delivery. Would recommend!
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Review by confirmed purchaser

Fantastic and prompt service!

I ordered some stuff recently from EB and found them to be exceptionally efficient. I knew at all times where my goods where and when to expect delivery. I'll definitely use them again.
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Review by confirmed purchaser

I always like EB for their good work and customer oriented aproach

Very good EB, keep it that way
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Review by confirmed purchaser

Quick, efficient, no fuss, good service

Very happy with my purchase.

Ellis Brigham Mountain Sports Details

About this company

Ellis Brigham Mountain Sports and the Snowboard Asylum are the UK's premier retail stores and online shops for ski and snowboard hardware, mountaineering & camping equipment and outdoor clothing.

Visit Ellis Brigham Mountain Sports

Contact information

Call us on: 08443721010
We live here: PO Box 491
M5 0AE Salford
United Kingdom

Category

Ellis Brigham Mountain Sports is ranked 260 out of 503 in the category

Ellis Brigham Mountain Sports is ranked 17 out of 20 in the category Wintersport

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