Ellis Brigham Mountain Sports reviews

Ellis Brigham Mountain Sports reviews

Good
8.7
from 0 - 10
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Review by confirmed purchaser

Appalling service, I still don't have my purchase two weeks after ordering.

This is a completely crap service and I will not be using this again. The initial order I asked for was not available and then the courier they used has not managed to deliver anything despite several attempts by me to arrange this for them. Absolutely dire.
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Review by confirmed purchaser

speedy and efficient.

no complaints, service A1.Would definately use them again.
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Review by confirmed purchaser

Excellent from start to finish!

Regular updates, friendly staff couldn't have been more helpful. Lovely to be able to speak with a real person who was fantastically efficient. Would thoroughly recommend this excellent Company!
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Review by confirmed purchaser

Very good service,will use again.

Fast delivery,no hassles.
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Review by confirmed purchaser

Excellent company to deal with.

We had a problem with our order ....walking pants that turned out to be too long....dealt with very well by company....thanks to Wayne and Emma.
Would not hesitate to use again or recommend.
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Review by confirmed purchaser

Brilliant Customer Service

I bought gloves as a present for my son, they were too large. I was able to swap them in store absolutel hassle free, even though I had not kept the packaging/order confirmation. Excellent service.
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Review by confirmed purchaser

Over priced postage

Postage costs were excessive for the item.
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Review by confirmed purchaser

Excellent delivery service but over priced compared to other outlets, had no choice as all the other shops had sold out!

Excellent delivery service but over priced compared to other outlets, had no choice as all the other shops had sold out!
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Review by confirmed purchaser

Spot on!,

Great quality product delivered quickly, great price.

Excellent company to deal with
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Review by confirmed purchaser

Climbed right to the top!

I couldn't fault the service. Ordering was easy and I was kept informed of delivery progress. This was important to me as my purchase was a present for my son and I had to have it delivered to his work address. I could track it and even knew the name of the courier and the person who signed for it. Brilliant. And did I say it was delivered just two days after I ordered it. What more can you ask?
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Review by confirmed purchaser

Straight forward, with good delivery updates.

Straight forward, with good delivery updates.
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Review by confirmed purchaser

Fast delivery and good product at the sale price

Don't use this site to much as the prices are always a little dearer than others. I will say this though it is always very quick to deliver just needs to be a little more competitive. Look what happened to comet every dealing I had with them they wouldn't compromise with price.
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Review by confirmed purchaser

Swift

Very quick and precise on delivery times and arrival of the package. Thank you!
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Review by confirmed purchaser

Goods arrived quicker than i get down the slopes!

Very please with the quality and speed of my delivery. Goods were very well described and i feel i got exactly what i payed for. The delivery was a dream with emails and text messages let me know to within an hour of my delivery what time my parcel was to arrive, text messages also gives you the name of the driver, so great to rip open the front door and treat him like a long lost friend!!!!!!! look of shock on his face was priceless!!
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Review by confirmed purchaser

Great price and delivery

As per the header, cannot fault, will definitely use again
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Review by confirmed purchaser

Padded ski bag just the job.

Purchased the Ellis Brigham extendable padded ski bag to replace my old defunct one and thoroughly impressed with the quality and value for money. Proof of its quality will soon be tested at the French and English airports when I go skiing in 2014.
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Review by confirmed purchaser

Wrong size Right Size

I got my sons feet measured for Ski boots in the Ellis Brighams Aviemore branch. Didnt buy at the time. Went on line and saw a pair on there web site on sale in the size my son was measured at. Unfortunately when they arrived they were too small.
We took them to the Aviemore branch where they were happy to replace them. I ended up with this years model of the same make in the same size.?? Pity not the same price. Excellant instore service.
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Review by confirmed purchaser

disappointed!!!!

ordered salopettes which weren't actually in stock?? took three days for them to notify me, or rather tell me when i asked where they were? need to refresh stock details more frequently to avoid customer disappointment.
Ellis Brigham Mountain Sports

Reply from Ellis Brigham Mountain Sports

Thanks for the feedback and apologies about the stock discrepancy that affected your order. This has happened to a small percentage of orders over recent months, and we are working hard to improve the situation.
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Review by confirmed purchaser

Still waiting.....

Placed my order 23/11, and still waiting for it to arrive. Not my idea of good customer service!
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Best customer service I've received yet!

I went in to purchase a helmet and snowboarding boots from the Braehead TSA store and did not come away disappointed. Every helmet in the catalogue was in stock which meant I was able to try each one on in order to find the perfect fit. This was very welcome as too often stores advertise items yet do not have a vast majority of them in stock.

When it came to buying my first pair of snowboarding boots I cannot praise store assistant Karly enough. I must have taken up at least 2 hours of her time yet she didn't grumble once and was very professional throughout. She took into consideration my experience (or lack thereof), budget and the style of snowboarding I plan on doing. She allowed me to try on 5 different models of boots even though I ended up eventually going for the 2nd pair she recommended to me. Although the left boot fitted perfectly I still wasn't entirely happy with the fit of the right boot as it felt like it was slightly pinching my toes together. She explained that those boots (ThirtyTwo JP Walker) had mouldable liners and that both boots should fit comfortably after the liners were moulded to my feet. She said that if I still wasn't entirely happy with the fit afterwards then I was under no obligation to buy them. She also said she would not be happy selling me a pair of boots that I was not entirely happy with. There aren't many sales assistants who as as honest as her!

I hope she gets recognised for her actions, especially seeing as she had to deal with multiple customers due to being the only boot fitter on shift at that time.

I will definitely be going back to TSA to purchase the rest of my gear.

Ellis Brigham Mountain Sports Details

About this company

Ellis Brigham Mountain Sports and the Snowboard Asylum are the UK's premier retail stores and online shops for ski and snowboard hardware, mountaineering & camping equipment and outdoor clothing.

Visit Ellis Brigham Mountain Sports

Contact information

Call us on: 08443721010
We live here: PO Box 491
M5 0AE Salford
United Kingdom

Category

Ellis Brigham Mountain Sports is ranked 261 out of 503 in the category

Ellis Brigham Mountain Sports is ranked 17 out of 20 in the category Wintersport

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