Easy shopping experience. One of the products I ordered was already sold out while I finished the order. But they gave me a little discount and the opportunity to choose something else. Very nice gesture indeed. Quick and polite responses and overall a good experience.
Very helpful staff who know there stuff at the snowdome store, 5 star service, also good easy website to navigate on, very happy to get a text regarding a delivery of ordered items. Would recommend and will be using again very soon.
My 2 pairs of North Face winter shell pants are superb. When I rang the company for advice they knew what they were talking about, giving excellent advice. My order arrived in perfect condition, on time without excessive packaging. I will use the company again and advise anyone else to do so.
Fast delivery of jacket. Great quality product, just not quite what I wanted and so returned with no problems at all. First class online shopping experience . Will defo use again in the future.
I needed the shoes for an event the day after I received them so kept them, otherwise they would have been retuned. Shoes had been worn. Not impressed with the way it was dealt with. I still haven't had confirmation that the 10% refund has been made. I chased yesterday, which was a week later.
Excellent website with very good range of products. It had the size and colour of garment I wanted that was not readily available elsewhere. The delivery service and payment process could not be bettered either. Thank you.
I was looking for a jacket and when I came across Ellis and I am glad I did never orderd from internet before but was easy do from ordering and to reciving to my door even told me what time it would be delived many thanks will use again so easy
Absolutely happy with this jacket. I choose the Caden model because for the length, but … not quiet so long as I have experted. Size (chest size of 98 cm): Normally use XL, but ordered this one as L. Fits very well, with a fleece inside. Lots of very nice and useful details, and especially the zip is a great improvement compared to my last Arcteryx jacket. Use: Daily half hour bicycle commuting all year (in Denmark). Prompt delivery from Ellis Brigham without any issues.
Order came quickly but I had to return it because it didn't fit properly. Brighams mailed me on receipt of the return and refunded me. No hastle. Thanks.
The walking shoes I ordered for a gift were discoloured when I opened the box. Obviously no quality control checks were done before they were delivered. Returned direct to the shop where staff could only apologise.
It's my first purchase here and I must say I'm impressed by the huge choice of articles at very good prices, in particular top brands. They look quite professional considering the smooth purchasing process, the messages of information exchanged and the possibility to return easily the goods for wrong size or not as expected.
I ordered a set of skis online, I received an email that day asking for details for the binding settings which was followed by a confirmation that this had been received and being fitted. A further email was received to confirm dispatch with tracking number and another confirming delivery on that day.
From order to delivery was 4 days and that included a days delay whilst I replied to the email.
Skis arrived very well packaged.
Excellent service and very happy with the product.
I was very pleased with Ellis Bringham's service. My order wasn't quite right, but on the phone and via email, they got it sorted, fast. It is very refreshing to talk to a real person, not a robot, (or a person who thinks they are a robot), when there is a problem, these guys are nice, helpful too. i got great equipment and great service, at a good price. The only negative, was the delivery company they used. I will certainly be buying from Ellis Bringham again.
Ordered shoes for my daughter in law. Got a text to say they were out of stock but they would give me 10% off anything eske. Unfortunately she had selected these specific ones. A day later I got a phone call to say they had tracked a pair down, two days later they arrived, very impresses!
Took money for an item that was no longer available and did not refund . Wanted me to choose something else . Money should have been refunded straight away not wait until another item was purchased . A week passed as I had not been able to read any emails . Not happy with service at all . Response very direct refund now done
Went in to buy a set of kit for travel to Chile, excellent advice and service in 2 shops but none had all the gear I needed so I had to order on line. I was then really fed up to have to pay £6 postage
Lovely, friendly staff. Extremely helpful with a wide range of clothing and equipment to choose from. The staff fitting ski boots are knowledgeable and take a lot of time to ensure you have the most comfortable fit. Highly recommend this store.
I ordered some socks for my daughter. I gave an alternative address in case she was not at home for the delivery. The delivery person found she was out but did not deliver to the alternative address. Another email and text to say it would be delivered and it was delivered to the alternative address. The person at the alternative address went round and put them through my daughters letter box. Why could this not have been done in the first place?
First time I have used Ellis FBrigham and certainlky will not be the last.
The website was easy to navigatee and as a first time user this made it a pleasure to use.
The quality of the product was all I expected it to be and my daughter can not wait to use her jacket on the ski slopes this year.
Fast delivery was happy. Went over jacket has gor-tex written on sleeve great but
Could not find summit series badge or print anywhere on jacket. I have another North Face Jacket and it has the summit series badge on the inside and on the sleeve. I realy though all summit series jackets had badge on them all.
On the site in features for jacket it has the gor- tex badge and summit series badge
Emailed my complaint a week ago and had no reply. But I like the look and fit of
Jacket so I will keep it.
Mens blue ridge gtx paclite jacket. In red.
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