Emirates reviews

Emirates reviews

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Arrogant and incompetent

From check-in to arrival Emirates managed to be consistent in its disappointment. From rude and ignorant ground staff (unfriendly handling of excess baggage, no looks and greetings at the boarding gate) to arrogant flight crew, who prefer to chat amongst each other instead of taking care of the passengers, my first (and definitely last) journey with Emirates was a total disappointment. And that was on Business Class. Someone needs to tell Emirates staff where their salaries come from and what service means. I have been traveling between Asia and Europe on business class for over 20 years and have plenty of opportunities to compare with, but this was the worst experience ever.
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I am a staified customer

I have flown with Emirates a couple of times and found them to be good. their in-flight services are specially commendable. Good Airline to fly with.
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excellent service

Dear sir/medam. my name is Jholak Datta my date of birth 18 06 1989. I trouble with Emirates airlines in 17 09 2009 from dossoldorf airports in Germany to dubai to dhaka Bangladesh from 17 11 2009 I come back with same way. I need a copy of a ticket of any kind leter from emirates airlines that i am trouble in this date with Emirates airlines my email address is jdatta89.jd8@gmail.com if you can help me about it I am very happy and I trouble always with Emirates excuse I need this one for uk emigration please please help me about its it is urgent requirement thanks from my hard jholak datta
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Horrible service, lies, don't have a clue of what they are doing.

Today it is over 4 months ago, they promised me to transfer my refund for a flight to South Africa.
In December last year I booked a flight. Their website crashed at the booking page, and I tried once again, because I didn't get any booking confirmation by mail. After a few days I saw that they had double booked my ticket and charged me 2x 950€. First of all they didn't want to accept that it was their mistake. After many phone calls to Dubai, London and hamburg I finally got my reference number and was promised to get my money soon. Months later I still didn't received them, and called. They hadn't done a thing. I threatened to sue them, and they promised me my money once again for the fourth time. Today it is over 4 months ago that I was promised my money back, and haven't got a penny yet....

I feel helpless and ignored. I still hope to receive my money soon, but the hope is fainted away. Last time I booked at Emirates.
Large and fancy company, but a horrible customer service.
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Great company.

Great company.You can recover some of your money spent for the purchase and also you will get 5$ to your account. to do this, follow the link and register online extrabux
Cash back 14$
http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your extrabux account.
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Verdensklasse selskab, fantastisk service.

Fløj 2 voksne og 2 små børn med Emiraterne til Thailand via Dubai.
Alle steder blev vi sendt uden om køen da vi havde små børn med. Vi fik gode sæder med fin benplads og i flyet stod personalet nærmest på pinde for at sikre sig at ungerne havde det godt. De fik legetøj og blev underholdt og personalet tog billede af dem og gav os det med hjem.
Flyver helt sikkert med dem næste gang hvis det er muligt.
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pathetic customer services at Emirates

I booked flights from Johannesburg to Thailand in November last year with Emirates. I had booked domestic return flights from Capetown to Jo'burg as we were meeting 4 more people there. flights over were all ok. the flight back from Dubai to Johannesburg was delayed by 1 hour 45 minutes and due to this I missed my connecting flight back to Capetown. myself and my girlfriend had to book into an airport hotel and rebook flights for the following morning. I emailed Emirates to explain that due to their late plane I was out of pocket. they denied it was their fault as I did not book my entire flight through them and offered me some airmiles as a gesture. I replied I wanted my money repaid due to their late plane and received what can only be construed as a fairly polite "get lost" apparantly it was unfortunate that I felt the need to email them about my dissapointment again!
disgraceful responses from their customer services and no compensation, very dissapointed customer
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Most dreadful customer service of any company in any industry!

Unspeakably bad. Flying with them was almost literally torture. The seat was broken, dangerous and in every way completely unacceptable. Nobody from Emirates could care less if they put a great deal of effort into their contempt.

Flew business class, perched on what amounted to a stool with a lump of wood in the back of my head forcing me to hunch forward. No entertainment whatever. No meal. No drinks. No light. No call button.

After staff insisted I must fill in a complaint form, they would not give me one and directed me to ground staff, who sent me to their office, who told me to try the website.

5 weeks and no response whatever. None!

Emirates not only knowingly put me in a dangerous seat, but they have shown utter contempt to me since.
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Good but have grown blase of the airline

One of the best airlines to fly with. But my travel agent always books me on this airline so I have kindda got bored flying with them. But the airline is great and has worked good for me over the years.
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Bad interest in customers

I tried to write to you through your webpage, but that was limited in characters, so Now I will use this instead.

Hi

I've experienced something I wasn't thinking should happen with Emirates.

I was an idiot meeting one day late for a plane. I mixed up the 00:20 3th february to be a day late, unfortunatly. I accept totally that this is my fault and demands nothing as comfort for my action.

When I'm there at the airport, I had been waiting in line and gets the information from one of your employees that I'm late, she is kind enough to start seeking if there is space on the plane this evening. She tells me after a short while that there is an open seat, and I ask if it is all the way to copenhagen, and she says yes, but she has to find out if there is a penalty. She asks me to step aside so she can take other customers while she waits an agreement.

So far so good, information level is good, and she has already seen and understood my interest in getting on that plane, and not staying in Manila airport the night over (the clock is 21-ish).
Now when she starts to take other customers, the focus is lost, there comes in a family, while she has another customer, that is unhappy with something, she goes from the customer in the desk, to try to solve the situation. The guy that was beeing helped by your employee gets unsure about the time at last and makes eye contact with another person, and after sometime she comes back and gets the customer through.

Now I'm standing there as the last customer, the line is empty, She has not further informed me, so I go over to the counter again (stood just by the counter) another employee from the airport talks in another language, but I pickup my name and a worrying tone, and something that sounded like "he is not gonna make it now".
And true enough, she informs me that it is not possible to get on the plane. I ask (i'm very tired) if there is no place on the plane or what the problem was, and she direct me to talk with your office. I ask where the office is, and she directs me losely to the one direction of the airport, and due to I cannot see it I ask confused where exactly it is, and she just say outside and all the way down and on the right.

I go in good faith outside but I cannot see anything (its dark) or find the office. I don't know what to do, and I end up taking a cap to town to get a hotel.

Now my problem is not with the money or the hotel/extra night I had to stay, it is far more about the false information about that I would get on the plane, and MOST importantly that I did feel neglected in that airport by myself, and no where to go to get help. I would gladly had payed what it would have cost to get on that plane, if somebody would just have directed me or handed me a bill and a boarding pass. locating the offices in Manila airport terminal 1 is not easy!, not when it's dark and not when you are feeling out side of your comfort zone.

Now what is the point of this story. It started of with good references of Emirates, I was happy on the way down to Manila, but when I needed you guys the most, you were not there. I know you are getting people from a to b, and you have a customer that is requesting to get to b, and accepts his error and is willing to pay, why does I end up with this bad feeling?
The point is this feeling has been unfortunately linked to your brand.
The next day I called Thai airways which guided me through the airport, what I should look for, acknowledged it was hard to find the 4th floor in terminal 1, and got me home today.

The next time I will chose them (Thai airways) not because of price (it was the same), not due to the product (it had a 9½ hour wait in Bangkok) instead they gave me a secure feeling, which you have failed to give me. When I needed your service, in an unknown place for me, outside my comfort zone, tired and just wanted to get home, you failed getting me to destination B.

I know I cannot claim anything, and it is not my interest. I would just inform you that you have lost a customer, and given you competitors an edge with a story that will be told every time people ask me about my trip to the Philippines (Boracay).
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Not worth the price

Emirates used to be good back in 2012, now they have too many customers and money to care about the customer experience. I took flight from JFK to Bangladesh through Milan then Dubai (8 hours flight each way). It was very uncomfortable 29 hours trip because the service was very poor and it felt like I was in prison with no food and water. Coming back was 39 hours trip which was torturous and I literally felt that a certain percentage of my life was gone.

When I press the assistance switch they did not even come for me for the entire 8 hours flight (same for Bangladesh to Dubai). Their service was so bad that I had to get up and get the water for myself after 90 minutes of waiting. Later on I realized that instead of rotating the stewardess on every transfer (8 hours), Emirates used the same stewardess over again and again. The stewardess were very tired and just stopped responding all together. They just served food and go back to their side. I overheard one of the stewardess complaining about being tired.

I paid over $2,500 USD and it was not worth the money. The seats are so closed together that the guy next to me had to place his leg on my side just so he fits in his seat, and I could not even sleep because of that for (8 hours). If I knew that I was going to get in this kind of mess then I would have just taken Ittefaq and save money and time. The only thing good I can say about my trip was the food and entertainment system was good.

Flight Information:

EK0206 Fri 20 Dec 13
22:20 John F Kennedy (JFK)
Sat 21 Dec 13
22:55 Dubai (DXB)

Return:
EK0582 Sun 22 Dec 13
03:50 Dubai (DXB)
Sun 22 Dec 13
10:05 Dhaka (DAC)
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Call Center staff in Manchester do anything to securer your booking, Even lie!

Call Center staff in Manchester, lie about most things to secure the booking, and when we complain it takes a months before they answer, and then its just more lies....

Emirates clearly have a lack of ability to provide a service or interact with customers, it's hard to think they able to meet other requirements, when they can't get internal issues and information sorted out.

We was told at the booking time that Hotel was going to be available because of the 10 hour transit time. LIE

We was told that My 15 years old first time alone flyer was going to be accompanied from check in to exit in Ho Chi Minh City. LIE

We was told he would have access to free internet in transit. LIE

Under no circumstances had we known the facts, would we have made the booking, !!
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Arrogant flight attendant that spoilt business class treat

Emirates business class BKK - SYD . Pathetic customer service from one flight attendant. Unfortunately, she was the one allocated to our seats. Pre flight drink served, then wait another 2 hours for meal. I don't drink wine with my meal, unlike my wife, so I was not even asked what I would like ??? Considering I was drinking beer, a glass of water was not what I was after, but could I get a hold of our flight attendant ......No. 3 hours to be fed on an overnight flight was pretty ordinary, and the quality of the food was likewise. To be sighed at when pressing the call button was completely unnecessary and made me really feel like I was really inconveniencing their little routine. I did see other flight attendants asking if there was anything else they could get their passengers as they cleared their table. My flight attendant grabbed the tray and turned around so quickly as to avoid any chance of eye contact and eliminating the possibility I could request anything. Shameful customer service and made me wonder what sort of royalty this flight attendant was in a previous life. Emirates probably need to remind her she is not that anymore, and to stop making customers feel that they are a bother to their little routine!!! PS the flight over to Bankok was just fine, nothing special, was hoping for more for our 20th anniversary, but the BKK to SYD was worse than Jetstar economy !!! I am 100% confident that if an emirates executive was a secret shopper on this flight! the flight attendant would be terminated at end of flight.
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Superb in-flight amenities

The airline is good but especially commendable is their in-flight services and facilities.
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Horrendous Customer Service

Specifically asked about air mile points at the Airport when checking in and was not told there was a two month time period in which you had to sign up. I then sign up only a couple of days after the allowed time to then be told that all my miles for 2 trips to Mauritius have been lost. Horrendous customer service to go with it!!!
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BAD SERVICE ON SKYWARDS

I've been a member since 2011. I was recommended by a friend who was a skywards member and told me about the benefits.

I travel from UK to China 4 to 6 times per year and have used Emirates only and no other airline.

I found out today they have not credited me for my first two journeys with them, I wasn't a member at the time but called them once my membership completed and they agreed to backdate the miles. They have said today they don't know anything about it!!

I am not satisfied with this and have lodged a formal complaint. I will also be seeking compensation. I will keep you updated....
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Great company.

Great company.
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux
Cash back 14$ http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
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Superb

We've just used Emirates as the flight company for our anniversary holiday. They were absoulutely brilliant and id recommend to anyone!

Compimentary drinks all the way!
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efficient

Lovely cabin crew, Amazing in-flight meal! specially commendable ICE entertainment system.
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none like tihs one!

Incredible experience with Emirates! Keep Flying with them, from great customer service to precision in everything they do!

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Emirates Details

About this company

Fly with Emirates to over 100 destinations worldwide. Book Emirates flights and holidays today, with the International Airline of United Arab Emirates (Dubai).

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Emirates is ranked 21 out of 26 in the category

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