Reply from Emirates
[REPLY]
- Reviews (58)
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- Ashok Mandaliya
- Sydney, GB
- 1 Review
Feel like wasted the money!
Though purchase the ticket with Premium Rate, tot satisfied, at all.
Feel like wasted the money.
Issue with Food:
Specifically requested food with dietary requirement, however got compromised food, couple of times.
Other service:
Requested for special assistance due to language barrier, and being advised that will get somebody on board to help. However, no body turned up from the crew, and found many issues for even basic needs.
The height of ignoring customer complaint:
Raised my concerns three times, via online complaint, however till haven’t got any answer/update.
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- Bharat Gandhi
- London, GB
- 1 Review
Emirates flights to Dubai can be hit and miss depending on which airline staff you get
We went to Dubai for 4 nights travelling on Emirates flight EK003business class departing on Tuesday 26/3/13 and found the check in staff at Heathrow Terminal 3 very helpful and pleasant. This was completely opposite of the experience we had when we travelled from Dubai on Emirates airline Business class on 28/12/12 and we had asked for Asian vegetarian meals as we are vegans. We were told they did not have any on board and when we complained to Emirates customer service we were advised by email that we can bring our own food if the meals on board are not right for us. The customer service at Emirates is a joke and they do not have any clue of how to look after customers as they know that their jobs are safeguarded even if the customer service falls.
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- Mohan Krishna Goyal
- 1 Review
Is Emirates truly professional or unprofessional?
While travelling from Dallas to Kolkata Emirates de boarded us on 1st of Dec 12 as flight was over booked and we consented to travel next day and airline gave us denied boarding compensation voucher with assurance that we could travel against this and would get due priority.
Now when I wanted to travel in June 13 I face several blackout dates making it impossible to plan a trip.However against payment seats are available on the net. It thus clearly appears that Emirates is giving very low priority to such voucher. When they needed my help I responded but in return reciprocal gesture is missing. Is it not unprofessional or being truly professional? Don't they need to take care of a passenger who cooperated with them?
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- Rachel-erika Low
- Portree, GB
- 1 Review
TERRIBLE AIRLINE
Dear emirates,
We always fly Thai or Korean airlines and find they are amazing, but as my mother uses your airline frequently and raves about your customer service we decided to take her advice. We were flying into Auckland and getting married the next day so needed good service and a comfortable airline. We were travelling as a couple with an eight year old girl. After stopping in Dubai and reboarding the plane we realised for some reason we had not been seated together. We were asked to sit and wait for the hostess to sort it out and ended up with disgruntled passengers arguing with us over their seat. We also had a suprise stop in Singapore (which was not on our tickets) where the same thing happened being not sitting together. When the hostess once again went to find us seats together we ended in an argument with a passenger and after standing up (the 3 of us to let them sit down) stopped other passengers from getting through which ended in another argument. I have a seafood diet and my daughter a childs. We told them on checking in we both also suffered with a slight wheat intolorence as we both have IBS. That was fine for the first flight as they gave us Gluten free sandwiches. The second 2 flights they went to give us huge sandwich rolls when I explained to the air hostess she said there was nothing left except fruit which we ate from Dubai to Singapore and Singapore to Brisbane. When we got to Brisbane my daughter and I were starving but as it was midnight there was nothing open. We were exhausted and starving and asked to use the Emirates lounge but were told this was for business or first class passengers only. We found some seats and tried to sleep as best as we could. Disappointing as with most airlines for a long stop over you get put up in an airport hotel not just airport couches. Finally we arrived in NZ tired exhausted and starving. We fly back to UK via Melbourne and Dubai on the 1st March and sincerly HOPE this will not be happening again. Needless to say we do not intend to use your airline again after this as such a string of incidents has occured, I am not a complainer but for the price we paid for the tickets this is terrible service.
Now for my next complaint
On the way back was worse. This time you ran out of food for my hubby (as we were at the back of the plane) We asked before leaving AKL if we'd have anymore suprise stops (like Singapore) the lady at the Emirates desk informed us we didn't but when we got to Melbourne and found out we stopped off at Kuala Lumpar I asked to speak to one of your colleagues (I think her name was Danielle) I told her it was ridiculous and with so many extra stopovers we should of been informed. 'She replied it's on your ticket' I said 'it isn't' then she said 'I know for a fact it's on your ticket' I showed her my ticket and then she replied 'well it's normally on your ticket I am going to check this out now' she never came back. When we boarded the plane we once more were served huge bread rolls and I told the girl of my dilema she asked what i could eat. I replied pretty much everything I just have a slight wheat intolerance as does my daughter so we try and cut out bread, grains, cereals etc but i can have anything else'. She asked if gluten free would be OK and I replied 'yes'. After a while she came back with chicken and rice which was nice. The next flight we had gluten free sandwiches waiting for us which were delicious. The last flight we were pretty hungry. By the time you'd gotten to us you'd run out of chicken curry for my hubby. I'm not sure what myself and my daughter got because we'd fallen asleep. One of your waiting staff tried to take our trays twice and my husband asked for him to leave it until we woke. As I woke he came over and asked if I was going to eat it, Before I had time to reply he put his hand to the tray lid and said 'it's cold' he swiftly lifted my tray and my daughters and walked off. I rung my buzzer to see if he was coming back with anything else. 'He replied 'We have nothing else gluten free that's it and I can't reheat your meals' If I knew it was the last thing I was going to eat I would of eaten it cold. He offered me fruit but I declined then he came back and put a tub of fruit infront of me and walked off.
I have never been so frustrated, tired, hungry or emotional on a flight. You still have not replied to any of my emails apart from one saying you'd look into it. This was weeks ago.
I hope no other passengars have to go through this as it was most upsetting and disturbing. I lfly so frequently but assure you I would NEVER choose you're airline again EVER!
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- Ashbi Be
- Atlanta, GB
- 1 Review
Un professional service
Traveled from Dubai to Atlanta on Feb 11th in EK 221 with my 3 year old daughter. I reserved the tickets on Oct 2012 and selected the seats on emirates.com on the same day. But I was denied my selected seats when I checked in and offered the second last row by the ground staff, with out providing a valid reason. The emirates ground staff at Dubai was very rude and not ready to accept my request, even though My e ticket print out clearly shows my seat selections. I end up spending more than one hour extra at the emigration counter, since I was one of the last passenger to get out from the plane, and it was horrible for me because my 3 year old was sleeping that time. But the flight crew i was good, they tried to get me a seat in the front, but unfortunately the flight was full, so no luck for me. From now on I will not recommend emirates, if any one is traveling with kids. I feel that emirates is concentrating now only on quantity ( want to have more and more destinations/flights) not on quality which they used to do before.
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- Henrik Nygaard
- Odense, DK
- 4 Reviews
Et ord er ikke et ord!
Jeg bestilte billetter til Dubai. Desværre er lørdag i februar samme dato som lørdag i marts, og ved bestillingen fik jeg rykket min hjemrejse til samme dato men måneden efter. Jeg forsøgte at annullerer, for så at bestille igen. men responstiden var så lang at jeg blev utålmodig. Jeg forsøgte så at få Emirates til at ændre hjemrejsedatoen, hvilket lykkes efter lange diskussioner, og et gebyr på 1400 kroner pr. billet.
8 dage senere blev mine billetter så annulleret. så nu havde jeg betalt for billetterne, betalt for ændring af hjemrejse, så blev de annulleret, med et yderligere gebyr, således at hele herligheden kostede mig 6800 kroner og alle billetter var annulleret. Jeg forsøgte at få Emirates til at forstå at fejlen jo var deres, idet deres kundeservice glemte at annullerer at billetterne skulle annulleres. Efter 8 telefonsamtaler, og adskillige mails frem og tilbage med beviser for at jeg faktisk havde bedst om at de ikke skulle annulleres, så ender det hele med at det kan de ikke ændre på. Surt show... et ord er ikke et ord, og kundeservice er mere kundebesværlig end et serviceorgan.
Hold dig fra Emirates hvis ikke du er 100% sikker på at alt kan køres 100% automatisk via EDB.
A word is not a word...
I ordered tickets to Dubai. Unfortunately, Saturday in February the same date as Saturday in March, when ordering, I moved my return to the same date but the following month. I tried to cancel, and then book again. but the response was so long that I was impatient. I tried to get Emirates to change the return date, which succeeds after long discussions, and a fee of 1400 dollars per. ticket.
8 days later my tickets then canceled. So now I had paid for the tickets, paid for amendment of return, so they were canceled, with an additional fee, so that the whole thing cost me 6800 dollars and all tickets were canceled. I tried to get Emirates to understand that the fault was theirs, because their customer service forgot to cancel the tickets were canceled. After 8 phone calls and several emails back and forth with evidence that I actually had the best that they not be canceled, so you end up with it, they can not change. Shit ... a word is not a word, and customer service is more difficult than a customer service organization.
Stay away from Emirates if you're not 100% sure that everything can run 100% automatically by computer.
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- Lars Ovi
- Dragør, DK
- 1 Review
Hav ikke børn med på en flyvning.
Flyv aldrig med Emirates, hvis du har børn.
Vi blev placeret 5 forskellige steder i flyet. Børnene er 5, 6 og 12 år.
Da vi gør opmærksom på det ved indtjekning, for vi af vide, at vi bare skal lave en aftale med den passager, der sad ved siden af vores børn, at de skulle passe på dem....
Så hvis man har børn, så flyv ALDRIG med Emirates...
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- Reddy
- Copenhagen, DK
- 16 Reviews
Best airlines
I had flown from Copenhagen to Dhaka and I enjoyed flying with them. Of course I am flying with them again...
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- Bandar S. Waked
- 1 Review
Bad experience
Flight from Singapore- Melbourne (EK 0404) 1 Feb 2012
During the flight from Singapore to Melbourne, my daughter (4 years old) was injured as a consequence of the negligence of one of flight crew members. My kids asked one of the flight crew members to bring them noodles, so she served them very hot noodles in a plastic cup without inform them (were sitting on the side seats) or us (me and my wife) were sitting in the middle seats, that the noodles were extremely hot and that caution should be taken in opening the cup. As you are no doubt aware, my daughter is only 4 years old and consequently the risk of possible injury was reasonable foreseeable and even probable in the circumstances.
When my daughter opened the cup of noodles, she spilt the hot contents on her chest, stomach and bottom. She immediately started to cry and scream feeling the burn. The only treatment that was available on the flight was by way of application of cold towels and ice provided by the crew members.
It was apparent to me and my wife that immediate medical treatment was required and therefor we requested the crew to call an Ambulance to be waiting on my daughter’s arrival at Melbourne airport.
Upon arrival, my daughter was transported to the Royal Children’s Hospital by Ambulance. At the hospital my daughter received treatment for the burn injuries, which she had sustained. It is presently unclear as to how long it will take for these injuries to fully heal and furthermore it is presently uncertain as to whether permanent scarring will be a result of the incident described herein. We have been left traumatised and anxious since this incident. My daughter continues to have nightmares and sleep difficulties since that happened and I have a psychologist report shows that she suffered from that accident.
I have an official medical report also from Royal Melbourne hospital and some photograph that had taken by the hospital photographer.
After all what happened they didn't apologize, they didn't even call to check and asked how my daughter condition, and even the treatment costs I've been taking care of it
B W
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- Kim
- Ålborg, DK
- 6 Reviews
Dårlig / manglende betjening
Mit gode seiko ur faldt af min arm i flyveren da jeg sov, og jeg forsøgte forgæves via lost&found af efterlyse uret i de 3,5 time mellemlandingen varede. Efterfølgende skrev jeg til "lost baggage" fra deres hjemmeside, da det synes være eneste efterlysningsmulighed, fik auto svar tilbage om hurtig behandling, men har endnu ikke hørt noget fra dem efter en måned.
Synes i øvrigt stewarderne i flyene og dem ved check in, virkerkede lidt arrogante og ikke ville følge op mht til mit ur. Maden er super, men det er langt fra nok til at trække min oplevelse af Emirates op, da man åbenbart ikke mener kunderne har ret til nogen efterservice. Jeg lige tilføje at jeg har fløjet til og fra skibe over hele verden som tidligere sø-officer, og har ikke oplevet til sammenligning andre store flyselvskaber med så arrogant og manglende interesse i at hjælpe en passager med at finde en manglende personlig genstand, som jeg oplevede her. Min henvendelse til Emiraterne er korrekt beskrevet med flynummer tidspunkt osv, men ingen gør noget!!!
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- Ulrik Gade Jensen
- Viby, DK
- 23 Reviews
Perfect fligt
Were going from Hamburg to Manila and experienced a perfect flight.
Low price, distinguished service in the plane and empathetic staff.
Not much to say - 5 stars from here.
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- Morna Geddes
- Edinburgh, GB
- 2 Reviews
Best airline I have used
amazing airline I flew with them to New Zealand from Scotland and it was great! Comfy and the staff were so friendly will us them again and again!! Highly recommended.
- Megan Rout
- 2 Reviews
Fabulous first international flight
First overseas trip & we chose Emirates for the extra leg room & renowned service. Very memorable trip, staff were extremely friendly & helpful. Seats were spacious & comfortable. Highly recommend flying with them - economy exceeded my expectation.
- Jackie
- Sherburn in Elmet , GB
- 24 Reviews
- Alan Clare
- 2 Reviews
Economy Matches Premium in Others
Staff onboard just excellent nothing too much trouble and with a smile!!.
Food good and well prsented. Really felt like a supper in the sky with nice wines and bar service.
Cleanliness of WC's was 10/10 throughout the flight.
Delay on connection and offered an upgrade without evening thinking about it.
My new preference in flying East.
- mike golding
- 5 Reviews
enjoyed flying there questioned some of the passengers flying to uk
how the air staff managed is a miracle
to aussie wow
from aussie to dubie wow
from dubia to birmingham and mancherster with some of the passengers
no thanks
- Jacques
- 2 Reviews
Emirates Now My Preferred Airline...
Having worked in the Oilfield I have flown with most of the major carriers all over the world. Now I'm working in the dive industry and I travel quite frequently as well with most of my trips being between Egypt and South Africa.
Based on my last two long haul flights, the service and professionalism of Emirates staff has topped any other Airline I have ever flown with and I now make a point of booking with Emirates even when a cheaper carrier is sometimes available. Admittedly I have has some issues with call centre staff but nothing to put me off.
I'm flying from Egypt to South Africa again in 5 days and I'm actually looking forward to the trip rather than dreading it (as I used to in the past), which I consider as a great indicator of the quality Emirates delivers.
I hope this quality continues and with my travel destinations expanding this next year I hope Emirates carries me to most of them!
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- Phil Wrigley
- Newcastle upon Tyne, GB
- 16 Reviews
Great service
Just turned into a gold member and have always had great experiences of their service. Recently travelled their a380 service.... Fantastic.
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- Сипрез Cooper
- Newcastle upon Tyne, GB
- 9 Reviews
Weird?
I did a price quote for a ticket but then when I further realised that other sites were cheaper than Emirates, selling Emirates tickets, I was very disappointed, are they intentionally trying to dive customers away from themselves?
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- Richard Leach
- Tring, GB
- 2 Reviews
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- Sarrvesh Raju
- Hyderabad, GB
- 3 Reviews
Emirates its of its class!!!
Try ur journey in Emirates as their Skywards member and feel urself the gesture of Dubai...
Emirates.. my all time favourite....
- David Bull
- 5 Reviews
100% service from door to door UK to New Zealand &back.
Booked our holiday of a lifetime with the first step of booking business class flights to NZ with stopovers in Thailand & Australia and Dubai we were picked up at our doorstep by them and same service in the country's we visited with the exception of Thailand and also brought home on return to UK the airport lounges and their content are of the highest standard the flights mainly on the A380 was a holiday in itself with the staff getting the mix of not being too formal but very friendly perfect I felt I was with good friends/family etc.
To sum it up when I returned to home in UK and was asked by a friend what was highlight of such a wonderful holiday I paused and thought for a while and replied THE FLYING.
- Kenneth Horan
- 2 Reviews
Sky High Service
I Had the good fortune to go visit my sister in Brisbane recently,and
as i stay in Glasgow,the thought of having to go through heathrow
to go to Australia was pretty daunting.
But after a few checks on the internet I found that Emirates fly direct
to Australia from Glasgow,what a result although you do have to go
through their hub at Dubai,but the chance to stretch your legs is
always welcome.
But although i was travelling in what the Americans call coach class
I thought the level of service and attention to detail was superb,the
food was good for airline food anyway,the ice entertainment system
was top drawer,and the cabin staff very helfull.
I know now that the next time i go to see my sister i will definatley
go with Emirates Airlines.
- Hallosky
- JENNYX, DE
- 1 Review
- Spindoctor
- 19 Reviews
- Clare W
- 3 Reviews
Perfect service
Quick and easy booking, will arrange many visas for you over the phone eg Australia. Pre flight seat booking days before and online check in 24 hours before. Many varied diets available. Facilities in Economy class match many of those found in Business class on other airlines...trusted and well loved airline.
- Sully M.
- Stockholm, SE
- 2 Reviews
Very good
Recommended airline company. Treats their customers with respect, very comfortable and no delays.
- steve wells
- 3 Reviews
service second to none
we use for all our long haul to Dubai the extra leg room is a bonus but the service is what counts book in and flight crews always ready to help and have a smile on there faces
- emma wingfield
- birmingham, GB
- 40 Reviews
- Kristoffer Aggerbeck
- københavn, DK
- 28 Reviews
Nice airplane with plenty of good food and drinks.
It is fairly new airplanes they have ,so the space is nice and good food.The only bad thing is that they remove your seatbooking if you do it early and you have to fight to get the seat that you want...
- Mike Hansen
- Hannover, DE
- 6 Reviews
- Joanne Woods
- 7 Reviews
Simply amazing
A flight experience like no other. From start to finish the best flights I've ever been on. I would highly recommend them and often do.
- A Littlewood
- 3 Reviews
Professional service, excellent entertainment system, great food and beverages. Children are well catered for with good quality activity packs.
Flown twice with Emirates, both return flights - Manchester to Perth via Dubai. On both occasions our family of two adults and two children were impressed by the level of service, quality of food and the wide choice offered by the in-flight ICE entertainment system. We will be flying with Emirates again when we make our permanent move to Oz in the very near future!
- Dr.Hümmerich
- Düsseldorf, DE
- 5 Reviews
Frankfurt -Dubai-Male und zurück
erstklassiger Service -Menu und Getränke Perfekt -sehr komfortabel reichhaltige Entertainauswahl---Long range nur noch Emirates
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- Gerrit Hunter
- Sacramento, CA, US
- 2 Reviews
Great flight to Dubai!
I loved the interior design and the star spangled ceilings. Food was good and there was enough leg space. The customer service on Lufthansa is better, though.
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- Asia Hieber
- California, US
- 9 Reviews
The best airline cerrier.
I love emirates air, specially the big airline cerrier, they have tons of movies and the best of service in the air.
- jeanette critien
- San Pawl ta Targa, MT
- 5 Reviews
Dissapointed
I fly many airlines.
However. I found the girls rather rude on a flight to Bangkok.
Also leg room was bad.
Will only use them if I have to.
However the management side in Malta were very professional and very good.
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- Alexander M. Kopf
- 6 Reviews
Grandios
Wir hatten einen Flug nach Dubai und zurück über Emirates gebucht. Einfach fantastisch. Essen super, Service super, Personal extrem freundlich. So macht fliegen spass. Sehr gerne wieder.
- Customer
- 9 Reviews
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- Alex
- Graz, DE
- 21 Reviews
Qualität TOP
Wer sich aussuchen kann, mit welcher Airline geflogen werden soll, der sollte sich für Emirates entscheiden.
Oft bieten die sehr günstige Flüge und der Service ist dem entsprechend hervorragend. Prima!
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