Emodels reviews

Emodels reviews

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Good service, and fast departure of goods but delivery was quite a mess.

I had my first, but not last order from this company.
I was a bit skeptical ordering from this site, mainly because there wasn't many reviews on them. I had to get it to Denmark, and the shipping price would first be revealed after payment of the order, because they had to find the cheapest/easiest way to deliver the goods.
It began, very good with fast answer on questions, sometimes they must have been very busy, because it looked liked auto reply in some of the answers.
I ordered (3 planes, 30 paints and some accessories) and paid the shipping fee. I got a Track and trace number right away and my parcel did arrive after a couple of days.
Then I had my first minor delivery trouble. 3 items where missing.
I wrote to Emodels, and explained the problem. No problem they answered and sent the missing items right away, this time with no T&T number. days later I recieved the 2nd. package BUT only 2 of the 3 items where present. I wrote again, and the replied that they have sent the missing items in 2 packages and the last item could have been held up in the customs, I was told not to worry and give it a couple of days because it was sent Royal Mail first class.
A little week later I still haven't recieved the last item, and then wrote to Emodels again. I was told they would contact Royal Mail to find the problem. about 3 days later I recieved the last item.
So all in all quite messy delivery, but first class customer service, and I would use them again, but the shipping to Denmark are quite pricy, so I have to make a larger order before it can be worth pricewise.
Sorry for miss spellings and grammatical errors :)
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Great aftersales service

Used these loads of times, never had a problem they always seem to go above and beyond. Top seller!

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Emodels Details

About this company

UK Model Hobby Shop based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock

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Emodels is ranked 4 out of 4 in the category

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