I made a purchase, paid and not received, the product of purchase. The company does not answer my, numerous attempts to contact them.
Ordered a Garmin GPS watch two years ago, and wasn't too happy because the delivery took about one week, but I had paid for a quick delivery. BUT! Since they have such great prices, and I DID receive my device the last time, I was just prepared for an extra delivery period, and ordered my new GPS watch from this site again, though this time with regular delivery.
I was gladly surpriced, I recieved my package within 5 days! (Ordered wedensday, received the package the following monday). And I saved approximately 400 DKK!
EmporioLive promises 2 year warranty at least for their cell phones. My Sony Ericsson broke after about 1,5 years after I bought it from EL. As you can see, EmporioLive has a "Super Support portal with 100% satisfaction" or something, where you can contact them with your problems.
My phone wont turn on anymore so I have created four (4) tickets there explaining my problem and giving the details of the receipt. No reaction. I hope I gave them enough time to answer, only four weeks.
Well, because I am a fair man and always believe good about everyone (even EL), I thought maybe their support portal wont work. So I wrote a polite e-mail. No reaction. I wrote another one. No reaction. I tried to call. No reaction. After that I checked, are they still on business. And yes, they are.
So, I have written my story, truthfully, with objectivity and without any anger.
I have no complaints about the products they are selling. But please, keep in mind when ordering some expensive electronic device from Emporio Live: Their own warranty does not work at all.
If you ever have wondered the question: "Who is that lurking in the shadows?" , I know the answer: It´s the EmporioLive employee hiding from the unsatisfied customer.
I can only recommend emporiolive. I bought a GPS that was out of stock, received an email the next day asking if I wanted my order to be updated to a better version with no extra cost. In the end, I received a Zumo 660LM and payed for a Zumo 660. Great support. Congratulatios!
i made a order on a ipad mini and they didnet deliver, just took the money and i cant get my money refundet or the item, i even used mastercard. but Skrill that handlet the transaction, just dont care.
dont ever shop here, im going to the police, and hope they can help in this matter.
the company dont ever anser mails, and the company is located in portugal not cypres and they say.
ITS ONE BIG SCAM !!!!!!!!!
Janair Alves found this review useful
Jeg købte en iPhone 4s fra denne hjemmeside d. 05.03.13. Jeg valgte den hurtigste levering fra FedEx, alligevel gik der 13 dage, før jeg modtog min pakke.
Jeg prøvede få kontakt til emporiolive utallige gange både via mail og opringning, men det var umuligt at få nogen som helst kontakt med firmaet. Når man ringer til dem går den direkte på telefonsvarren, og mails besvarer de heller ikke.
Nu hvor jeg så har modtaget mobilen, der iøvrigt var en gave, finder vi ud af, at der kun er en amerikansk lader med til...
Det var SLET ikke besparelsen værd at handle fra dette firma og jeg kan på ingen måde anbefale dem til nogen.
ingen reaktion når jeg prøver at rykke for min hurtige levering af en Ipad.
har betalt v bankoverførset - til en bank i Lichtenstein !!!
Kunne ikke finde anmeldelserne ¨på nettet da jeg havde brug for dem - søgte igennem EDB-priser - og kontaktede da også TÆNK, om de havde noget på firmaet.,
Svaret var at da TÆNK havde været med atil at danne hjemmesiden EDB-priser ønskede man ikke at udtale sig om enkeltfirmaer.
Dette til orientering - Ordren har ikke hængt så længe endnu, men længe nok til at jeg frygter alvorligt for min betaling. -
I ordered a tablet PC which, according to the price search engine edbpriser.dk, was cheapest at emporiolive.
I realized that the model they advertised didn't correspond to the model they described on their web page and inquired about it. They took several days to respond and after a long time I was informed it was an error, that they had corrected it and cancelled my order, case closed. 6 weeks later after trying to reach them several times with no reply, I'm still waiting for my refund.
A serious company would respond much faster, not after a couple of days or not at all. They would also have apologized for the error and at least asked if I still wanted to product and I think most companies would have offered the correct product at the advertised price.
I will never deal with this company again or any of their many localized names to make people believe it's a local company. Also, I will advice anyone agaisnt them at any given chance.
Right now I'm headed for the bank with printouts of all the transactions and mails to make the credit card company cancel the payment and I will also make a formal complaint that they seem to be a scam company.
I have ordered SmartPhone with fast FedEx delivery 24/48 from 21 of December 2012 and I didn't get anything yet (9 of Jan 2013). Total around 650USD
They simply ignore me by email and I can hear only answering machine on mobile phone. Once they promised full refund and nothing!!!
I was google and found a lot of bad reviews about this company and I found many other company with similar name but all of them have bad reviews and same contact phone number.
Here they are:
[External links Removed]
Tel: +35 191 8882372 | Fax: +35 820 7818056
All this companies have bad reviews!
Don't buy from them!
I was so stupid and I trusted them because I found the via [external links removed]
Today I was complaining to http://www.ic3.gov/default.aspx about this situation.
The IC3 accepts online Internet crime complaints from either the actual victim or from a third party to the complainant.
If someone had similar problems please complain here http://www.ic3.gov/default.aspx
Hope you will find this review helpful.
And I think we must stop this Cheaters somehow!
Kasper Pihl Hassing found this review useful
Bestilte et Garmin-ur. Leverancetiden var oplyst til 4-5 dage. Pengene blev trukket efter 1 dag - det eneste sted hvor jeg oplevede hurtig service. Derefter hørte jeg ikke noget i 10 dage. Jeg skrev til dem - men intet svar. Jeg ringede til det, men blev mødt af en telefonsvarer. Efter endnu 5 dage skrev jeg til dem igen - denne gang i en lidt strammere tone. Pludseligt var uret på vej - jeg fik aldrig svar på nogle af mine henvendelser. Jeg havde det som at sende penge ned i et sort hul og håbe på det bedste. Det var ikke besparelsen værd.
Bestilte to mobiltelefoner og valgte den dyre levering med "Fed Ex 24/48 timer aflevering".
Da jeg efter en uge endnu ikke har modtaget varen, skriver jeg og spørger hvad der sker, hvornår jeg kan forvente aflevering. Emporiolive.com's svar er her gengivet uredigeret:
the availability of this product is 2-6 days.
The 1-2 days that you refer is regarding shipping. When we send by FedEx it takes 24/48 Hours if i send by normal post will take 5 days.
DVS jeg ved endnu ikke hvor længe jeg skal vente, men to ting står klart:
1. Emporiolive.com lever ikke op til den afleveringstid de skriver på hjemmesiden
2. Deres standard for information af kunden er ikke imponerende.
I had absolutely no problems with the ordering or delivery of my Garmin Zumo 660 GPS. All parts were there and it has worked well both on a motorcycle and in a car. However, I soon found out that the maps in the GPS were outdated. For example, it did not have motorways in Denmark that were built at least 10 years before my purchase. As well, I never managed to figure out how to sign up for automatic map updates, which I seem to be needing very much. Apart from that, a great product.
Købte en mobil for 3/4 år siden og den har nu en fejl som er dækket af garantien.
Har forsøgt at kontakte supporten 3 gange uden at jeg har fået kontakt til dem - den eneste måde er en web-formular!
Formularerne bliver bare slettet, hvis man forsøger at følge op på dem!
Den værste support jeg har oplevet!
Tried to buy a bike gps, but even though i was set to be in stock it turned out not to be, after 2 weeks of waiting, i have asked to get me money back (refund)
this still hasnt happend and now i have to get my bank involved and send a complain to visa card.
i would give them minus 5 stars if this was possible.
i wont try to buy anything there again that is for sure.
update: got my money back with Visa card's help after 3 weeks, so now i am finnaly done with them...
john h found this review useful
Probably one of the worst online shop I ever dealt with. They showed during my relationships with them such a lack of professionalism, such a dishonnesty, that they would probably deserve to be sued.
I ordered a Nokia smartphone on their website on the 05/12/2011. One or two weeks later I receive the parcel. I open the box, and first surprise : the phone has clearly been used ! There are quite visible scratches on the screen, and the plastic containers containing the phone and the battery look shabby. But the best part is still to come : I turn on the phone, connect the charger, plug it into a socket, and ... nothing ... No animated battery logo or anything else to show that the phone is being charged.
After a few minutes and tests (especially trying the charger of my old Nokia on the "new" one), I must face the truth: the delivered cherger is not working.
I rush to the online support, and given the more than mediocre outcome of the delivery, I refuse to risk another one and ask for a refund. The support answers me: since I am sending an item back, they will have to retain cancellation fees of 15% !... I fire back, noting that it is not a cancellation but a return due to a faulty item. New answer from the support: they will have to retain cancellation fees. Getting really angry at that point, I threaten them to largely advertise their business practices. They start sounding a lot more unctuous (it should have made me careful), and tell me that, "since the item was faulty" (oh really...), no fee will be deducted.
So I send back the phone to the address they give me. The date is 04/01/2012. Then begin a long waiting. Notices in the parcel follow-up report an incomplete address, then probably after finding the missing bits, that the delivery could not be done, for "absence of the addressee or case of force majeure". I get back to the emporiolive support: still unctuous, they tell me that they have not seen anything yet, but that I should not worry, the parcel will eventually arrive... It is mid February by then.
A few days later I notice that the support website goes offline. Hence I lose everything in my ticket.
Finally, on the 06/03 the parcel containing the phone arrives... at my address: return to sender, without any visible reason. I first try to contact emporolive again (after tracking down their new support system, which of course holds no trace of previous tickets) to asks them if they know what happened. After dodging the questions for a while, they end up ingenuously declaring that they are still waiting for the parcel...
I give up and try the post office. And the truth comes down: the internal files show without doubt that the addressee refused the parcel, on the 7th of february !
Conclusion: I find myself with a phone that I cant charge (except via USB, when I can get a hold on a PC), and haveing paid return shipping fees for nothing.
What more can I say, except this: next time you will feel like ordering anything on that website, attracted by the lower price, just think twice before dialing you credit card number.
Given that you know exactly what you are buying, it's excellent. Fast, very competitive prices and you get what you've ordered, Period!
But as product descriptions from time to time is poor, there is no other help than exploring the matter through other sources.
Är helt klart nöjd med EmporioLive. Bra priser och snabb leverans med möjlighet att följa paketet fram till din dörr!
Första beställningen jag gjorde kom inom 4-5 dagar. Andra beställningen kom dock efter ca.14 dgr! Jag anmälde självklart detta och de var snabba med att svara. Fick dessutom ett presentkort för besväret =)
I choose EmporiLive as they offered the cheapest price for the product I needed (a GPS training watch for Triathlon use). The shipment was very fast even to another country. I will definitely look at EmporiLive first when I will purchase another product!
I was a little worried about my order when I placed it. Emporiolive sounds a little strange and I found out that the company was placed in Cyprus or so. And there prices were much much lower than others. Well, I gave it a try and was surprised about how quickly it was delivered (3 days).
So, no problems and will shop there again when needed.
I don't think I need to say anything more than the title, thank you!
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