Emporiolive reviews

Great online shop. I recommend to all users!

I always buy from emporiolive. they have competitive prices and fast deliver. This was my 4th order and I'll keep on buying.

sunecasmeus found this review useful

Great support and prices.

I can only recommend emporiolive. I bought a GPS that was out of stock, received an email the next day asking if I wanted my order to be updated to a better version with no extra cost. In the end, I received a Zumo 660LM and payed for a Zumo 660. Great support. Congratulatios!

Fast and competitive!

I recommend: Got my Garmin in 3 days! and they sent me a 10€ discount on my next order.

Fast and cheap

Very fast service.
Cheap

Money fraud, they stole my money :(

i made a order on a ipad mini and they didnet deliver, just took the money and i cant get my money refundet or the item, i even used mastercard. but Skrill that handlet the transaction, just dont care.

dont ever shop here, im going to the police, and hope they can help in this matter.

the company dont ever anser mails, and the company is located in portugal not cypres and they say.

ITS ONE BIG SCAM !!!!!!!!!

12 June 2013

Reply from EmporioLive.com

Dear Morten,

Your order was delivered on the 10/04/2013. There was in fact a slight delay but no fraud or scam.
We'd like you to please reconsider your review.

ALDRIG IGEN!

Jeg købte en iPhone 4s fra denne hjemmeside d. 05.03.13. Jeg valgte den hurtigste levering fra FedEx, alligevel gik der 13 dage, før jeg modtog min pakke.

Jeg prøvede få kontakt til emporiolive utallige gange både via mail og opringning, men det var umuligt at få nogen som helst kontakt med firmaet. Når man ringer til dem går den direkte på telefonsvarren, og mails besvarer de heller ikke.

Nu hvor jeg så har modtaget mobilen, der iøvrigt var en gave, finder vi ud af, at der kun er en amerikansk lader med til...

Det var SLET ikke besparelsen værd at handle fra dette firma og jeg kan på ingen måde anbefale dem til nogen.

12 June 2013

Reply from EmporioLive.com

Dear Cecilie,

By the time your ordered it was clear at Emporiolive that it would take up to 6 days to ship your product. That was exactly what it took. Regarding the charger, there has been a mistake but our support team is ready to solve this by sending a new charger or by giving you a discount so that you can buy the correct charger in a nearby store.

Svindelforetagende?

ingen reaktion når jeg prøver at rykke for min hurtige levering af en Ipad.
har betalt v bankoverførset - til en bank i Lichtenstein !!!
Kunne ikke finde anmeldelserne ¨på nettet da jeg havde brug for dem - søgte igennem EDB-priser - og kontaktede da også TÆNK, om de havde noget på firmaet.,
Svaret var at da TÆNK havde været med atil at danne hjemmesiden EDB-priser ønskede man ikke at udtale sig om enkeltfirmaer.
Dette til orientering - Ordren har ikke hængt så længe endnu, men længe nok til at jeg frygter alvorligt for min betaling. -

12 June 2013

Reply from EmporioLive.com

Dear Finn,

There has in fact been a delay in handling and shipping but you have received your order. Please apologize our delay and we'd like to inform your that all measures have been taken such as changing suppliers and staff so that situations like yours won't happen again. We now have a 3 day handling period.

Best regards,
Support team

Scammers

I ordered a tablet PC which, according to the price search engine edbpriser.dk, was cheapest at emporiolive.
I realized that the model they advertised didn't correspond to the model they described on their web page and inquired about it. They took several days to respond and after a long time I was informed it was an error, that they had corrected it and cancelled my order, case closed. 6 weeks later after trying to reach them several times with no reply, I'm still waiting for my refund.

A serious company would respond much faster, not after a couple of days or not at all. They would also have apologized for the error and at least asked if I still wanted to product and I think most companies would have offered the correct product at the advertised price.

I will never deal with this company again or any of their many localized names to make people believe it's a local company. Also, I will advice anyone agaisnt them at any given chance.
Right now I'm headed for the bank with printouts of all the transactions and mails to make the credit card company cancel the payment and I will also make a formal complaint that they seem to be a scam company.

12 June 2013

Reply from EmporioLive.com

Dear Karsten,

Your refund was issued and the problem is solved.

This review has been reported to customer service by the company 12 June 2013 for missing proof of purchase (only genuine customers can review a company).

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Lever ikke op til leveringtiden og svarer ikke på henvendelser

Bestilte et Garmin-ur. Leverancetiden var oplyst til 4-5 dage. Pengene blev trukket efter 1 dag - det eneste sted hvor jeg oplevede hurtig service. Derefter hørte jeg ikke noget i 10 dage. Jeg skrev til dem - men intet svar. Jeg ringede til det, men blev mødt af en telefonsvarer. Efter endnu 5 dage skrev jeg til dem igen - denne gang i en lidt strammere tone. Pludseligt var uret på vej - jeg fik aldrig svar på nogle af mine henvendelser. Jeg havde det som at sende penge ned i et sort hul og håbe på det bedste. Det var ikke besparelsen værd.

Betal extra for hurtig levering - og bliv snydt!

Bestilte to mobiltelefoner og valgte den dyre levering med "Fed Ex 24/48 timer aflevering".
Da jeg efter en uge endnu ikke har modtaget varen, skriver jeg og spørger hvad der sker, hvornår jeg kan forvente aflevering. Emporiolive.com's svar er her gengivet uredigeret:
"
the availability of this product is 2-6 days.

The 1-2 days that you refer is regarding shipping. When we send by FedEx it takes 24/48 Hours if i send by normal post will take 5 days.
"
DVS jeg ved endnu ikke hvor længe jeg skal vente, men to ting står klart:
1. Emporiolive.com lever ikke op til den afleveringstid de skriver på hjemmesiden
2. Deres standard for information af kunden er ikke imponerende.

great product and delivery, but old maps

I had absolutely no problems with the ordering or delivery of my Garmin Zumo 660 GPS. All parts were there and it has worked well both on a motorcycle and in a car. However, I soon found out that the maps in the GPS were outdated. For example, it did not have motorways in Denmark that were built at least 10 years before my purchase. As well, I never managed to figure out how to sign up for automatic map updates, which I seem to be needing very much. Apart from that, a great product.

Hold dig væk fra denne butik

Købte en mobil for 3/4 år siden og den har nu en fejl som er dækket af garantien.
Har forsøgt at kontakte supporten 3 gange uden at jeg har fået kontakt til dem - den eneste måde er en web-formular!
Formularerne bliver bare slettet, hvis man forsøger at følge op på dem!

Den værste support jeg har oplevet!

Købte Garmin Edge 800

Købte cykel PGS´en fra Garmin. Super god handel. Dog tog leveringen et par dage ekstra, men det var til at leve med. Kan kun anbefale hjemmesiden.

Not trustworthy

Tried to buy a bike gps, but even though i was set to be in stock it turned out not to be, after 2 weeks of waiting, i have asked to get me money back (refund)
this still hasnt happend and now i have to get my bank involved and send a complain to visa card.
i would give them minus 5 stars if this was possible.
i wont try to buy anything there again that is for sure.
update: got my money back with Visa card's help after 3 weeks, so now i am finnaly done with them...

john h found this review useful

A pure and simple scam

Probably one of the worst online shop I ever dealt with. They showed during my relationships with them such a lack of professionalism, such a dishonnesty, that they would probably deserve to be sued.

I ordered a Nokia smartphone on their website on the 05/12/2011. One or two weeks later I receive the parcel. I open the box, and first surprise : the phone has clearly been used ! There are quite visible scratches on the screen, and the plastic containers containing the phone and the battery look shabby. But the best part is still to come : I turn on the phone, connect the charger, plug it into a socket, and ... nothing ... No animated battery logo or anything else to show that the phone is being charged.
After a few minutes and tests (especially trying the charger of my old Nokia on the "new" one), I must face the truth: the delivered cherger is not working.

I rush to the online support, and given the more than mediocre outcome of the delivery, I refuse to risk another one and ask for a refund. The support answers me: since I am sending an item back, they will have to retain cancellation fees of 15% !... I fire back, noting that it is not a cancellation but a return due to a faulty item. New answer from the support: they will have to retain cancellation fees. Getting really angry at that point, I threaten them to largely advertise their business practices. They start sounding a lot more unctuous (it should have made me careful), and tell me that, "since the item was faulty" (oh really...), no fee will be deducted.

So I send back the phone to the address they give me. The date is 04/01/2012. Then begin a long waiting. Notices in the parcel follow-up report an incomplete address, then probably after finding the missing bits, that the delivery could not be done, for "absence of the addressee or case of force majeure". I get back to the emporiolive support: still unctuous, they tell me that they have not seen anything yet, but that I should not worry, the parcel will eventually arrive... It is mid February by then.
A few days later I notice that the support website goes offline. Hence I lose everything in my ticket.

Finally, on the 06/03 the parcel containing the phone arrives... at my address: return to sender, without any visible reason. I first try to contact emporolive again (after tracking down their new support system, which of course holds no trace of previous tickets) to asks them if they know what happened. After dodging the questions for a while, they end up ingenuously declaring that they are still waiting for the parcel...
I give up and try the post office. And the truth comes down: the internal files show without doubt that the addressee refused the parcel, on the 7th of february !

Conclusion: I find myself with a phone that I cant charge (except via USB, when I can get a hold on a PC), and haveing paid return shipping fees for nothing.
What more can I say, except this: next time you will feel like ordering anything on that website, attracted by the lower price, just think twice before dialing you credit card number.

You buy from from a very efficient machine

Given that you know exactly what you are buying, it's excellent. Fast, very competitive prices and you get what you've ordered, Period!

But as product descriptions from time to time is poor, there is no other help than exploring the matter through other sources.

super service and fast delivery

The delivery was made within 36 hours and I only pay for standard shipping. There was missing an antenna in the packed. Took two minutes over the chat to fix the problem. Simple the best service ever.

Excellent service and fast delivery

Är supernöjd med Emporiolive. Snabb leverans ända fram till vår sommarstuga. Beställde en GPS och de hade bästa priset.

Bra pris! Bra Service!

Är helt klart nöjd med EmporioLive. Bra priser och snabb leverans med möjlighet att följa paketet fram till din dörr!
Första beställningen jag gjorde kom inom 4-5 dagar. Andra beställningen kom dock efter ca.14 dgr! Jag anmälde självklart detta och de var snabba med att svara. Fick dessutom ett presentkort för besväret =)

Cheapest and fast deliver even to another country!

I choose EmporiLive as they offered the cheapest price for the product I needed (a GPS training watch for Triathlon use). The shipment was very fast even to another country. I will definitely look at EmporiLive first when I will purchase another product!

Fast delivery

I was glad to order my new phone from emporiolive. After paying invoice i got my new phone in 1 day and i was called when it arrives to my home. Thank you very much to keeping info to me about progress.

Very good service

Bought my GPS running watch at Emporio. It was promptly delivered and the information from the company was good - they carefully followed up to be sure I got my product - nice customer care.

Perfect!

No problems with nothing. Got my product in time, it works just fine and I got it at best price.

Cheap and fast

I never before bought digital equipment by internet or postorder and are surprised by the good price and fast delivery. There was no problem at all. Emporio was an excellent experience.

Cheapest and fast delivery (even though it's sent from far away)

I was a little worried about my order when I placed it. Emporiolive sounds a little strange and I found out that the company was placed in Cyprus or so. And there prices were much much lower than others. Well, I gave it a try and was surprised about how quickly it was delivered (3 days).
So, no problems and will shop there again when needed.

Cheapest shop, with fast support and direct shipment

I don't think I need to say anything more than the title, thank you!

Good experience

Fast delivery and nice price.

Johan Annys

Very competive price setting and excellent and very fast delivery. Detailed information concerning order through e-mail notification.
Highly recommended!

Snabbt

Snabb leverans och skapligt pris. Lite strul när paketet skulle levereras!

Werry good service and nice price :)

Det tog 5dagar att få hem det.
Billigast var det där med.

Fast & reliable

Everything went very smooth with my order and the price was the best I could find.

Larsen

Hurtig, troværdig, god betjening

Garmin Oregon 550t, rating by Lennart Hedenborg

Superb product for a good price. Good company. Got an e-mail after two years when the warranty expired.
Will shop again if the oppportunity comes.

Everything went according to plan

God quality product. It was the best price at the moment and the website was easy to use.

Quick delivery, best price.

Very helpful that they reminded me that the guarantee soon runs out!

The way eshopping should be done

Fast delivery, no fuss. All good.

Reason for rating and commenting today is that I received an email from emporiolive two years after I had purchased my item reminding me about the warranty of the item. I don't recall every having the same experience from other eshopping sites. It's these small things that makes the difference when all consumers are chasing is a discount and a great deal.

I would recommend emporiolive and I would shop there again, if the price is right.

Quite ok!

Fast delivery at the time for order. The only minus-point I can recall is that Garmin Sweden claimed I have only 1 year warranty, though Emporiolive says 2 years for my GPS. If I had bought it in Sweden, Garmin Sweden would have given me 3 years Warranty.

Fast delivery and really good post sales support

Fast delivery and really good post sales support. I like.

nothing to complain

really fast