[REPLY]
I'd been looking for ages for wild flower seeds but couldn't find what I wanted. Found this website and there on the first page was exactly what I wanted, in fact more than, I had the dilemma then of choosing just what I wanted. So much available and in so many "packs". I ordered and sat back to wait delivery, not expecting anything very quickly, 2 days later an email "we will despatch tomorrow". 2 days after that the seeds were there, very very impressed. Also a free packet of Columbine seeds which co-incidently was the other choice I was humming and hahing about. Will definarely use again
My order was acknowledged immediately and it was confirmed by email that the item was, as advertised, out of stock but that I would receive it in a couple of weeks. I was contacted again by Teresa (a gem, i think) as soon as it arrived to say it was being dispatched 1st class post that day. It arrived the next. Excellent product, excellent service.
Phil Spencer
Couldn't supply what was advertised
Hello Mr Baugh, Thank you for reviewing. However, that's not quite the case. The Gromats were advertised on our site with a note in bold letters saying that we were temporarily out of stock and that if you ordered, to please bear in mind the delay. When stock arrived the manufacturer had not sent the full amount we ordered so I then emailed waiting customers of that fact and that more were due in some time in May. The small amount of Gromats we were sent were despatched to customers in order of receipt of order until we ran out.
Customers still waiting, like yourself, were then sent another email apologising for a further delay, which was out of our control.
Therefore, we can supply what was advertised, there is just a bit of a wait - which is exactly what our website advised. We try to get all orders out asap - usually within a week. When we are dependent on suppliers this sometimes (rarely) is not possible - but we do advise if there is a wait and do not put products on the website that we can't supply. We have now taken the Gromats off the website until we have a clear delivery date from the manufacturer. Teresa
Package has not yet arrived ( on May 2)..............
HI Delia, The Trustpilot emails are automatically sent 7 days after the order is placed, by which time orders have been despatched to customers. This time the Gromat situation has put paid to that! The manufacturer tells me we should have a delivery of some of the new stock this week so fingers crossed I will be able to email you soon with a delivery date! Teresa
Pleased to find a company so interested in promoting nature through garden planting. Excellent service.
We certainly are!
Plants turned up speedily. The packaging was sturdy and the plants were a good size and in good healthy condition. Will be buying from English Cottage Garden Nursery again
You are nicely efficient, you told me when my seeds would be sent & I received them the next day.
I am about to plant these mixed seeds to encourage insects in my garden & you also gave me another pack of wild colombine which I hope will have the same effect.
Thanks
Everything arrived promptly and in good order - and they aren't stingy with quantities.
I am 100% happy with my purchase, very fast shipping plus a whole page attached to every packet of seed purchased containing detailed information about the particular plant, that is very helpful! Also I found a free packet of seed. I would highly recommend English Cottage Garden to everyone!!!!
English Cottage Garden Nursery acknowledged my order by email, told me when it was dispatched and it arrived well wrapped and safe, with full instructions. There was even a little 'freebie' in there - a nice touch!
We wanted some plants to brighten up our school wildlife pond, and found the English Cottage Garden Nursery on the internet - they had just the types of plants we needed, they arrived well packaged and quickly, and with great information sheets for each of the plants
Very prompt service and we were kept informed of the purchase process throughout. Would definitely use again
Excellent, strong plants. Will use again
My order arrived on time, well packaged and with clear instructions that even the most amateur gardner would find easy to follow and informative. I loved the historical info about my plants and how to deal with them in all circumstances. Luckily I was able to plant my bluebells straight away so am now sitting back and waiting for them to appear!
Thank you very much for all your help ..and my little gift.
I had been searchind for a meadow mat as a present for a friend.I ordered it,but was told there would be a delay as they were out of stock but would be delivered in april. The wait was very short and I was emailed to let me know when the product would be sent. I am likely to buy from this company again-I like the fact they keep you informed and are realistic about delays
the personal service and friendliness is second to none! A big plus is a friendly Facebook page that keeps you up to date with all the latest news, with helpful advice if needed. this has got to be THE place to go, for all wildflower & wildlife lovers!
Thanks, Sandra! You are making me blush! Teresa
Plug plants were well packed and labelled.
Plants were delivered on the day that was quoted and arrived undamaged.
The seeds arrived very quickly and with additional information sheets on how to plant them. Superb customer service and the free mini sachet of seeds was a nice suprise too. I would certainly use English Cottage Garden again and have already recommended them to friends. :)
So glad you like the service and thank you for recommending to your friends! Teresa
I purchased plug plants from an extensive catalogue and the service was fantastic. Full communications and excellent delivery of fine specimen plants ready to transpant and the quality was excellent.
I await for full grown plants in due course and full bloom.
Website is full of lovely pictures and detailed information, with a very personal feel. The company give the impression that nothing is too much trouble and they care about their customers. Lovely people and lovely products. Bargain prices for a 5***** service.Would strongly recommend and will definitely be using again. Top marks!!!
Thank you for the glowing review, Sarah! We love wildflowers and I am glad that passion comes over in the website - we just want everyone to grow wildflowers and help our native flora and fauna! Teresa
Last year I tried out this new 'thing' - a gromat. Wow...no digging, just an easy way of growing a massive display of the most beautiful, colourful array of wild flowers. You can cut the mat, which has hundreds of seeds embedded within, to any shape you wish.
This year I bought two gromats - one is going in the front garden for all to see. Our neighbour is interested. A good product never fails.
This company is good.
Thanks for the review, Mr McPherson! Would love to see some photos of your Gromat in full bloom! Teresa
Everything is back order, so I can't post a review
Hello Mr Chambers, thank you for taking the time to review. I just wanted to point out to potential future customers that orders are sent as soon as humanly possible after the order is received! In Mr Chambers' case Gromats were ordered - we have had a massive demand for these and ran out before more could be made and stocks replenished. The expected delivery date is on the website so people are aware of the delay when ordering. Hopefully they will be in very soon and all customers on back order will receive an email to let them know as soon as they are in. Kind regards, Teresa
quality seeds but i would like more info on the seed packets concerning best times to plant, height, flowering times etc etc, i did my research so have this info but im sure others would appreciate it. postage a bit on the slow side but im knit picking now, all in all good service.
Hello Mr McCarthy, sorry you weren't completely happy. The website does give very detailed information on each plant species which can be downloaded and printed off. This would also tell you the flowering times, height etc. You should have received a general sowing instructions leaflet with your seeds - if that was omitted then I apologise and please let me know and I will email you one. If you still need further info I can also email you details of the species you ordered. Regarding slow delivery - your order was received on the 17th (a Sunday afternoon) and send out first class on the Wednesday. We try to get orders out as quickly as possible but there are only so many hours in the day and this time of year is very busy - at least you didn't have to wait the 28 days some websites quote! Thank you for taking the time to review, most appreciated. Kind regards
Teresa
The service from the Nursery couldn't have been better. The ordering process itself was simple, and the order was processed quickly. I was kept informed of the order status throughout and it was delivered quickly and in excellent condition - and free seeds too! I will definitely use them again and will recommend to others
Excellent service from start to finish,easy to use web site,reasonable prices and prompt delivery
My strawberrry plants arrived within 3 working days of placing my order. All the plug plants were in very good condition. I have planted them all straight into the garden, and they are looking good.
I ordered two flower mats and they were delivered very quickly. Much better value than other mats I had seen advertised eslewhere.
Speedy, courteous and efficient. What more can I say? I ordered the stuff, the stuff came.
I ordered some plug plants,usualy i have to wait four or five weeks from some other site,but these plugs where with me within a week,the plants where in very good condition and the root system where good and healthy.
A very good service,will use again
i found the website knowledgable and delivery was prompt
It was necessary for us to contact nursery and we found the staff (Teresa) to be extremely helpful. Delivery was also efficient and prompt.
Prompt delivery plus good communication re despatch of product. I haven't had time to use the products as yet, hence 4 stars.
we were kept informed and the plants arrived promptly and
in good condition would recommend the company who wanted
good quality plants at good prices.
my order was acknowledged promptly, pointing out that the seeds were not in stock and that I would be advised by e-mail when they had them in.
I have now had that advice with a promise of delivery next Monday.
Courteous and efficient. If the delivery arrives safely as expected, I would recommend English Cottage Gardens to anyone.
Mr Adams, than you for taking the time to review - your item is packed and ready to go first class tomorrow so fingers crossed the Royal Mail doesn't let us down! Teresa
Good speedy delivery, excellent packaging and lovely healthy plants. The were not dried out either.
Very efficient service, the plants arrived in good condition, & even timed to allow me to palnt them just before te rain!!
Easy to use website with extremely competative prices.
Belivery arrived within three days.