EntroPay reviews

EntroPay reviews

Acceptable
6.3
from 0 - 10
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162 Trustpilot review(s)
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Awesome Site For VCC

I mostly use entropay for amazon, ebay, uplay shop etc, which doesnt accept my debit card. Entropay is an awesome site and i have been using it since 2011. I have searched various alternatives but found this site to be the best. My only request to entropay (if you guys are reading this) is that please lower the deposit charge fees % to around 3% or 3.5%. :)
Rest assured, you guys are awesome. :)
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Klris glux servicea

Qunem dranc vor@ chogtagorceq hangarc, sax poxers naxuy jur@ gnac.

This is the worst service that I have found.
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REAL HEADACHE WITH ENTROPAY

I was happily shopping with entropay and fully satisfied with it then one day my debit card I was using for it was restricted then I had to take the image verification which it wasnt supporting and then for my bad luck the other type which was removing 1$ from my account! the account itself states that it wont store my info then why???????? MY ADVICE NEVER USE ENTROPAY YOU'll REGRET IT AFTER SOME DAYS
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SUSpending without any reason

SUSpending without any reason, Mike is fraud, do not use
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suspending accounts without reason

Suspending accounts, do not use, Mike sucks
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Suspended account without reason

Mike from support blocks your account without any reaseons for that, suspended account without reason for that, and stolen money, DO NOT USE IT
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suspending accounts without reason

Horrible service, suspending account without any reason, my bank has blocked 3 bank cards because bank was sure that Entropqy is fraud!! It is fraud and suspending accounts, do not use it, espesialy Mike has suspended my account without any reson
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Complicated, poor customer service. Hated the helpless generic response

Applying and topping up is VERY easy but afterwards it's very disappointed. Although I am appreciated their security policy BUT they are way too much.

Requesting for upgrade the account type, which only required email confirmation, and I did, they don't upgrade for me. Then they requested me for more document, I did submit and was upgraded to Premier (I only need BASIC but I got premier, OK.)

After being upgraded to Premier, my entropay card is "RESTRICTED". What on earth is happening!?!? I tried contacting them but the response is just generic helpless message, copy and paste.

No phone number, no live chat, just correspondence over their system. I am crossing my fingers that if they really suspend ot anything, I will get my money back.

HORRIBLE and SCARY
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Incapable customer support and hidden fees

All of a sudden every bank transfer is routed via the US, so you will have to pay another 10-20 $ PLUS the entropay fees.

If you want to close the account the customer support proves incapable of refunding your money remaining on the account.

If you want to use it for spotify or other services: They block entropay credit cards. So its useless.

DONT use it.
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Visa card fraud at Entropay

I represent the Vattanac Bank Cambodia is strongly complaint about fraudulent transactions happened at Entropay. the fraudster has use our Vattanac Bank credit card to transfer money to entropay virtual card and get the funds.
We are complaining that this process is involving with Money laundering that allow fraudster to top up or using another bank card to transfer to entropay virtual card.
Entropay must take consideration on this and prevent the such fraud. not just simply said their website is secured then their is no any actions against fraudster.
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They are suspending accounts without any reason

They are suspending accounts without any reason, i have been suspended by entropay 3 hours ago, without any reason, moreover i have contacted my friends, they tried to use entropay, byt their accounts were suspended without any reason too, i advise you not to use entropay, they are scammers. i have registered account 7 days ago, addad card, verified it using both verification types, safelink and web cam, after that they allowed at last to deposit money, BYT AFTER TRYING TO DEPOSIT 10USD(!!!!!!!!!!!!!!!) my account was suspended, without any reason, one more time, DO NOT USE ENTROPAY< IT IS WASTE OF TIME
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Poor customer service and verification system non existent

Have been going back and forth like a yoyo trying to get a pre-paid card setup and there verification system just does not work. Customer service seem incapable of understanding the issue and been a real pain trying to get a refund. Shall take my business elsewhere. Recommend you do as well.
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Very customer unfriendly

I was made jump through hoops to use the service. After each transaction they looked for more and more information (passport scans etc) but didn't inform me for 48 hours before I had to contact them to find out what was going on. All the while I was left stranded as I naturally wanted to use the virtual card I was paying for. After I complained to their customer support about how unprofessional their processes were they deleted my account without any message. I'll let you make your own judgement on that.
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Entroscam, entrofraud!! Thievery corporation eh?

I am from the philippines trying to buy itunes card. searched for vcc and found this entrofraud then top-up my account for $55 charge me 5% wow! Itunes store, paypal, itunesdeliverycard and so on.. they are not accepting entropay. so decided to refund my money and transfer it to my bank account and they charge again for $14 and the tranfer will be completed after 5 working days? Why topping up your account is in minutes, and returning my money will take 5 days? Entroscam







Dear

Your EntroPay username is Hapon09.

Our records show that you have requested to transfer funds from your EntroPay account to a bank account.

Upon review, we have noticed that you have requested the transfer to a person other than yourself.

Can you please confirm that you have requested a bank transfer to fenella may lozada and also provide us with a brief explanation of your relationship with this person.

Please reply within three (3) business days of the date of this email, to ensure that your bank transfer is processed.

Kind Regards,
Mike
EntroPay Security Team


EntroPay™ is operated by Ixaris Systems, Ltd.
Ixaris Systems Ltd is authorised and regulated by the Financial Conduct Authority under the Payment Service Regulations 2009 for the provision of payment services. Registration number 540990.
EntroPay Visa cards are issued by Bank of Valletta or Transact Network Limited, pursuant to a license from Visa Europe.
EntroPay MasterCard cards are issued by Transact Network Limited pursuant to licence by MasterCard International Incorporated. MasterCard is a registered trademark of MasterCard International Incorporated.
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Review by confirmed purchaser

Awesome service even with large amounts!

I am now using Entropay since the 2010. From the beginning I feel the different to many other online payment services because they provide real great service. And I can say I really transfer not 10$ over them. My account have been upgrade to the Premier status. Because I really use it for large amounts. In the past years I used it for around 80000 USD or more. Never something goes wrong. Yes some time they request personal information, bank statements and all the stuff. But hey they take care of the security and this is important. And the best even at 2 am in the morning I am getting email answers in around 1 hour. This is much better than my bank is doing. For sure if you try to cheat them or using the service for bad stuff I am sure they will kick you. But I am happy they are doing so. All in all I can highly recommend them. Great service, great speed and the fees are ok.
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The best site ever...awesome experience

I dont care what other says, but i would say entropay is the best VCC service i ever used before, i have been using it since 3 years and never faced any issues related to payment.
very flexible, very comfort and the best thing is i feel secure when using it.
it provides chargeback facility as well.
last month i was cheated $100 by a person who used to design website.
i was really upset because i paid that designer through paypal and all these big companies refused to help me in the name of their rubbish terms and policies
at that time i requested entropay team to help me in chargeback and you know what entropay team help me so nicely and finally i got my money back.
this i never expected which actually happened.
i am so happy with their support and service.
i will recommend entropay to everyone.
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The worst service ever !

My account was stolen on the very first day , after that my account was blocked untill i send a lot of personal information and documents , after that i discovered that my money was used by the person who robbed my account , I'm still fighting till today to have my money back .
Their Web-Support answer back very fast , but with useless help and stupid questions , like i have to explain everything in each message , and in the end they still can't help me ... what pisses me even more , already 3 months gone ... and i still cound't use one cent from the money i put in there .
I totally advice you to do not use this HORRIBLE SERVICE ,
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Horrible customer service, inactivity charge is a hidden fee

If it works for you - you are ok, however if problem arises talking to Entropay customer services is like talking to the wall. Entropay claims they are very upfront about their fees (which are high), however inactivity/dormancy fee is deeply hidden and as clear as mud, basically this will suck deposited money dry from you account if you are infrequent user.
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Review by confirmed purchaser

excellent service

Staff are well trained, professional and knowledgeable. Service is excellent

EntroPay Details

About this company

Introduced in 2003, EntroPay is a safe and convenient way to pay wherever Visa is accepted online or over the telephone regardless of the users location or credit-worthiness. Simple, Instant & Global.

An EntroPay Virtual Visa card works just like other Visa debit cards but is delivered electronically instead of via a plastic card. Once the simple registration is complete, a 16-digit card number, expiry date and three-digit security number are instantly created and displayed on the screen to the user. Funds are transferred onto a Virtual Visa card from a personal credit card or bank account and are immediately available to spend.

Visit EntroPay

Contact information

We live here: Covent Garden
London
United Kingdom

Category

EntroPay is ranked 4 out of 5 in the category

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