EntroPay reviews

EntroPay reviews

Acceptable
6.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
163 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent service

Staff are well trained, professional and knowledgeable. Service is excellent
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good

easy to use. no trouble using it. fast.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent and very professional.

Convenient. Reliable. Trustworthy and Smart.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

2 soon 2 judge

Started with loads of hick ups , and fairytales, but we'll c.....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service but fees can be a little high

It is very easy to create an account and to validate all your personal data. On top of that entropay supports a lot of cards from almost every country.

It has a few problems: fees can be a little high and entropay is not supported in a lot of web pages, though it is improving.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great service easy to use

I've found the website very easy to make payments with, thanks for it!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A good idea with an expensive rate

It's easy to register an you can make your first deposit and payment almost right away.
The problem is an excessive rate!
The good approach is to emulate a Visa card on the contrary to Paypal and other likely providers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

good

very good love it good
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Corredt but disappointing for me

I wanted to book a flight with edreams but it did not work. I don't know why.
However i got my money back qu
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I am very satisfied

I am very satisfied
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service & Trust worthy

It was a Great Service from entropay. i inquire them many time about transfer funds to my bank account i receive Quick response.fund reaches my bank account on time.It's a best service to use and send money to your family or friends or relations.

Thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Expensive and too many constraints

To book a flight, it was proposed to use Entropay as the cheapest way to pay (0€ via this method, 20€ of charge with credit card)
Suscribing is very simple, but the bad point is for registering your credit card. verification via webcam required to remove the protections of my computer.
But this is not sufficient, as there are more steps that require several days to make the card valid.
So, no way to get the flight offer. Bad.
It is faster to ask for a credit card via a bank online!!!
Plus a fee of 5 per cent for every deposit, this is both too expensive and not convenient for a confortable use.
Never again Entropay
EntroPay

Reply from EntroPay

Hi Philippe,

I saw your comments and thought I'd investigate the points raised in your review. Some users are asked to validate their funding card via a webcam, on success the user will be able to fund and create an EntroPay virtual Visa card immediately. I followed the process and it seems that the request for card verification is still visible and clickable. This is not necessary once you have successfully validated your card via your webcam. I apologise if this was not clear and I have spoken to the relevant teams and hope we can improve on our current process so that this confusion is eliminated.

In addition our main goal at EntroPay is to be Simple, Instant & Global, and we are totally upfront on our fees - there are no hidden extras. I understand that our fees may not be attractive to everyone but I can only hope that people appreciate the simplicity and convenience factor of having an EntroPay virtual Visa card.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

sums up safety, speed, and convenience

I had a situation where entropay proved its safety
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

PERFECT!!!!!!!!!!!!!!!!!!!

I DO NOT HAVE ANYTHING BAD ABOUT YOU.THANKS FOR HELP .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

fast and efficient

everything worked witht the first try, clear instructions, goood service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

mostly reliable

I no longer have to worry about credit card theft. Thats the main reason I registered on EntroPay. But sometimes the card isnt accepted on some websites
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

i was able to buy a tablet on USA web site with entropay virtual card

Barnes and Noble does not permit for russian VISA holder to buy items on their web site, i managed to do this with help of entropay, will recommend it to friends.
But i dont thinks it is suitable for expensive items - the tax of 5% is too high - it is not flexible.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Horrible Service

I got an entropay account to make purchases overseas, 45 dollars later and I had topped up my first entropay card.

After returning the purchased goods, the funds showed 45 dollars balance and 1.46 available balance.
I emailed entropay support and they told me to wait 30 days to get the funds back.
40 days pass and my funds are not returned to my account, and my account has been restricted because "I had not provided all the correct documentation", so i emailed Entropay again with the correct documentation and asking why my money had not been returned.

Entropay then emailed me back and said the same response of 30 days. Then 2 minutes later after that email as I was writing a response to their generic response and how it had not solved my problem......i recieved another email from the same support guy stating that he had suspended my account permanently because of suspected suspicious activity.

What. The. Hell.

How is my activity suspicious when I gave you a copy of my card and my drivers license? Your support team is horrible!

Scam service. You'll never get your money back.

UPDATE: After over a month of fighting with entropay, the day after I posted this review, the Anti-Fraud support manager emailed me about my account being suspended unjustifiably, reviewed my account, reinstated it, and refunded the 45 dollars to my card. Finally. Someone who understood what I was saying and actually acted on my disappointment. I just made a purchase with my 45 dollar card again. We'll see if it goes through. Will update later with results.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

thankful for your support

i happy for using entropay for transferring my money ,their team was giving me good support for me even in assistance and technically. this is a true one can have a belief to deposite money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Forfærdelig service / Horrible service

Der var sket en fejl i forbindelse med verifikationen af mit VISA. Da de tidligere succesfuldt havde verificeret kreditkort fra samme bank som min, ville de ikke hjælpe mig. Nogen af deres svar virkede standardiserede uden tegn på at de havde læst min besked.
Øv og spild af tid. Om muligt, vil jeg anbefale at finde andre muligheder.
Desuden tror jeg ikke man får de penge tilbage, der bliver brugt i verifikationsprocessen :-(
//
There was a problem with the verification of my VISA. As they previously had success verifying cards from the same bank as mine, they were unwilling to help. Their answers were for the most part standardized, seeming like they didn't even read my message. Too bad and a waste of time. If at all possible, I would advice finding other providers for whatever reason you need EntroPay. Furthermore, I believe you won't be refunded for whatever money you spend in the verification process. Not sure about that one though. :-(

EntroPay Details

About this company

Introduced in 2003, EntroPay is a safe and convenient way to pay wherever Visa is accepted online or over the telephone regardless of the users location or credit-worthiness. Simple, Instant & Global.

An EntroPay Virtual Visa card works just like other Visa debit cards but is delivered electronically instead of via a plastic card. Once the simple registration is complete, a 16-digit card number, expiry date and three-digit security number are instantly created and displayed on the screen to the user. Funds are transferred onto a Virtual Visa card from a personal credit card or bank account and are immediately available to spend.

Visit EntroPay

Contact information

We live here: Covent Garden
London
United Kingdom

Category

EntroPay is ranked 4 out of 5 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.