Envato reviews

Envato reviews

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3.1
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This company is run by CRIMINAL OPERATION. DO NOT BUY!!!

This company, ENVATO who also operate under other names (Activeden, audiojungle, themeforest, videohive, graphicriver, 3docean, codecanyon, photodune) and is a complete criminal operation in total violation of consumer laws. I would never ever recommend anyone to buy from them. And I don't recommend developers to use them as a shop front unless you want to ruin your reputation completely. I work in marketing and will make it my task to inform as many people as possible how this scam-company actually operates.

When you pay for a theme or a plugin you expect it to be of higher standard than free items. Not necessarily so. I purchased a theme that simply would collapse on installation, no matter how I tried. Even the developer was not able to resolve the issue. Developers cannot give you any refunds and this can only be processed by their shop-front, which is ENVATO, cloaked under whatever other names they hide under (Themeforest, Codecanyon, etc).

I then asked ENVATO to provide a replacement or a refund. The company refused to answer for almost a month although I contacted them many times. I then had to file a charge back with PayPal. But guess what? PayPal protects these scammers and don't provide charge backs on downloads, plugins, themes or programs. Even when I provided copies of communication between the developer and myself to prove the theme had problems PayPal would not process a credit. This is what protects this scam company to continue operating.

I then contacted ENVATO again. They reluctantly - and after endless back and forth communications (taking over two months in total) - offered a replacement and acted as if they did me a favor after all of this. I picked out a replacement but it was cheaper than the original theme. ENVATO / Themeforest refused to credit any balance for the cheaper product had I chosen it. I wanted a credit for the balance. They then refuse to help me and just kept all my money! I have no product, no replacement and I also get no updates of anything I have purchase because Themeforest/Envato blocks your account if you ask for refunds. Pure and intentional theft. I don't seem to be the only one. The company should be reported to the police asaps.
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ENVANTO PTY LTD RIPPED OFF MY MONEY AND IT WAS SUPPORTED BY PAYPAL

I am very sorry to say ENVANTO PTY LTD, is a complete nightmare. None of the template software they claim they offer, (advertised on themeforest.net) is like the software package you get when purchased. I recently purchased 10 templates at $55.00 - $57.00 each all at once. Has to be the biggest mistake in my career. Not one template software package looked or contained what they advertised on their site themeforest.net. Software missing, support was nill and it was a complete mess of a loss. I thought, luckily I made the purchase through PayPal and will get a refund. Well after the 24 day review, PayPal stated their was nothing they could do and I was denied a refund. When I went back to the Evanto site, they closed my account. So in summary, they got me for over $550.00, took my money and closed the account. Never to respond to any my 26 inquires in 3 weeks. I hope this review helps prevent people from getting burned like I did.
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If I could give negative stars, I would.

By far, the hardest company I've ever had to do business with. Save your time, money, and frustration and take your business somewhere else. They are THIEVES. No type of refund, your deposit expires after one year, only lets you deposit preselected amounts that don't correspond with their prices so you end up spending more money, if you don't deposit you get charged more money as a surcharge for a "fast" payment (only site I've ever heard of this...) I don't think they understand the importance of creating a customer relationship for their business success. They are going through hell and back to get just $5 extra dollars from me, and I'm not letting it happen. Does anyone know of a good time machine so I can go back in time and not go to Envato?
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A bunch of thieves

Don't believe the prices you see listed. There are either surcharges, or you have to make "deposits" to buy things, deposits which are "conveniently" not in any multiple of the prices of their products. So this is basically a way of forcing you to give them more money than the products cost. What's more, the deposits EXPIRE after a year, another way they can steal your money (this might actually be illegal). There are plenty of great royalty-free sites out there that AREN'T run by a bunch of criminals...use one of them instead.
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Support users to commit fraud and scam

I have purchased twice from envato website and both times I received imitation non working php software. Both times I contacted envato and they never even bother to reply to me. After I complain to paypal they just suspend my envato account.

Very strange people. Wont buy from that site again. Ever.
Definitely Envato is a Fraud Company.
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Awful Customer support.

I purchased a theme from their ThemeForest site and was pleased with it. So much so I went back months later to purchase another theme. This second theme, I'm not so hot on. When I first downloaded it and installed the theme it didn't have all the functionality claimed on the product page. Redownoladed and reinstalled and it still didn't work. Took a few screen shots and contacted Envato Support. The first email was rather pleasant. They just wanted more info (A repeat of the original ticket) the second email they moved forward to review it. I waited and they got back to me saying it worked. Which even with new files downloaded only hours before I wrote this. It was still broken. They refuse to process the refund because the author of the theme created a half working 'work around'. I'm disgusted by this behavior for not holding themselves or creators accountable for bad files. I just want my refund so I can continue development of my site. Still haven't gotten word back from them.
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awful customer service

I had a problem with a plugin that did not work properly in my configuration,
this may be somethign that it may happen but
not only they refused to issue a refund but as soon as I opened a paypal dispute they suspended the whole account.
I'll personally stay away from anything they do just for this incident.
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Great range of products, friendly support, active community. Freebies each month :)

So far I have a good experience with Envato. Support has been friendly to me...so it is a shame to see other reviewers with different experiences.

I like being able to contact developers of the items I purchase and if the developer cannot help I just talk to Envato and their `brains trust' gets me a solution.

I buy from most of their marketplace categories (themeforest, codecanyon, etc...) and so far so good.

Also they have offered me refund for product in the past, but I was able to resolve the issue with the developer so there was no need for a refund in the end. If something really doesn't work, I am sure they will look after you.

I also have Happy customers because I can do rapid development and low prices. Saves me and my clients time and money. Monthly freebies are a bonus too.
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Fraudulent -- DO NOT PURCHASE

Like many other users, Envato engaged in fraudulent behavior with me. Their customer support was snarky bordering on malicious. They absolutely refused to refund or provide adequate support. Do not make purchases from this company.
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this is a scam company that sells fake products.

i bought a wordpress theme that was not functional from this website. they charged my card and refused to refund. do not make the same mistake !
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From Great to the Worst

Envato used to be fantastic! I bought many themes and stock items from them.

Then, seemingly overnight, everything changed. I lost access to a theme I purchased, and lost a client because of this. I contacted Envato for a refund, and it took them about 2.5 weeks to respond with an answer that had nothing to do with my request.
I replied to that, clarifying.
It's been another 2.5 weeks, and I've heard nothing from them.

It's clear how they view their customers, if they won't respond. It's clear how they view their products, if they won't back them with support.

Absolute garbage. I will NOT be using them again. The internet is a big place, but they still manage to convince me that they offer the worst customer service around.
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Envato Rocks

And makes me look like a rockstar too!
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Envato has an excellent selection of WordPress themes

Envato has an excellent selection of WordPress themes.Their Envato Marketplace offers other web based products like Audiojungle and tutorials.

Check out their website to see all of their digital goods.

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