I had a problem with a plugin that did not work properly in my configuration,
this may be somethign that it may happen but
not only they refused to issue a refund but as soon as I opened a paypal dispute they suspended the whole account.
I'll personally stay away from anything they do just for this incident.
So far I have a good experience with Envato. Support has been friendly to me...so it is a shame to see other reviewers with different experiences.
I like being able to contact developers of the items I purchase and if the developer cannot help I just talk to Envato and their `brains trust' gets me a solution.
I buy from most of their marketplace categories (themeforest, codecanyon, etc...) and so far so good.
Also they have offered me refund for product in the past, but I was able to resolve the issue with the developer so there was no need for a refund in the end. If something really doesn't work, I am sure they will look after you.
I also have Happy customers because I can do rapid development and low prices. Saves me and my clients time and money. Monthly freebies are a bonus too.
Like many other users, Envato engaged in fraudulent behavior with me. Their customer support was snarky bordering on malicious. They absolutely refused to refund or provide adequate support. Do not make purchases from this company.
Aleksander Hansson found this review useful
Envato used to be fantastic! I bought many themes and stock items from them.
Then, seemingly overnight, everything changed. I lost access to a theme I purchased, and lost a client because of this. I contacted Envato for a refund, and it took them about 2.5 weeks to respond with an answer that had nothing to do with my request.
I replied to that, clarifying.
It's been another 2.5 weeks, and I've heard nothing from them.
It's clear how they view their customers, if they won't respond. It's clear how they view their products, if they won't back them with support.
Absolute garbage. I will NOT be using them again. The internet is a big place, but they still manage to convince me that they offer the worst customer service around.
Envato has an excellent selection of WordPress themes.Their Envato Marketplace offers other web based products like Audiojungle and tutorials.
Check out their website to see all of their digital goods.
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