Having placed our order on line we then received and email explaining that the basic brown envelopes that we wanted were temporarily unavailable but white ones could be supplied in their place. We responded to say yes and the alternative white ones arrived by post the following day - excellent service.
Parfait... Produit livré conforme à celui commandé et dans un parfait état (emballage idéal). Suivi de commande efficace, ponctualité de livraison. Commande au final traitée avec professionnalisme, merci à Claire pour sa gentillesse, sa patience et ses conseils. Je recommande vivement !
I was unhappy when I first received my order as the wrong size cello bags had been sent. However a quick email to Jackie in customer services put the problem right and I have now received the correct cello bags without any fuss. Thanks Jackie