I requested the service and the envelope took over a week to arrive and had no padding included or postage. I was sending 2phones and there wasn't room for both so requested second envelope but never received it so sold elsewhere. Emails came chasing me about late delivery of the phones but that was because the envelopes were received late then not at all. The payment for the one phone I did sell was complete within a couple of days after they had received the phone.
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Our packaging is designed to hold two phones as we do not require any of the accessories to be sent. Since you sent your phone to us our packaging has changed and we now send out a cardboard box which complies fully with the Royal Mail's guidelines for sending a phone through the post.
There is no record on our system of another envelope having been requested to be sent out to you. We will look into to this at our end to make sure that there isn't a problems with requests getting through to us.
We hope that you will consider using Envirofone again and find our new packaging more suitable.