Envirofone reviewed by

1 Reviews

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trustpilot stars
trustpilot stars
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trustpilot stars

Quick to take my phone not so quick to pay

Very disappointed with my transaction.
Phone received on 9th jan, accepted and payment "sent" on 9th jan, payment sate into my account 20th jan.
Given I asked for a direct payment in the form of a bank transfer, I cannot understand an eleven day delay.
Had I been made aware payment would be delayed for elevens days I would not have agreed to the sale and would have sold my phone elsewhere. In the age of instant payments this is unacceptable and to say I am frustrated by this experience would be an understatement.
Very poor service indeed.
So much for a speedy service.
Still, on the plus side I have plenty of time to vent my frustrations.
Will not be using envirofone again and will be sure to share my experience with others.
    Envirofone
    TrustScore 9.1 / 10
    7,572 Reviews

    Reply from Envirofone

    Hello,

    Thank you for taking the time to rite a review.

    We apologize that you are not happy with our payment times.

    Due to the huge volumes of phones that we receive in January, our payment times have been put back slightly. We apologize for any inconvenience this has caused and assure you that they will be returned to normal shortly.

    We hope that you will consider using Envirofone again in the future.

    Many Thanks

    Envirofone
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