It would have been quicker for me to request a cheque and get that processed by my bank! It's 2014 - how is it taking 11 days to complete an online payment? Telling customers that bank transfers are the fastest method of payment is false advertising. 'We're really busy in January' is not acceptable - you know you're going to be busy. Employ more resource. It's not rocket science. I'd be less upset if, before I'd posted my iPad, you'd told me there was a delay in payments. Still, I've got until the 27th of the month now to review you all over the place...
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We apologize that you are not happy with our payment times.
Due to the huge volumes of phones that we receive in January, our payment times have been put back slightly. We apologize for any inconvenience this has caused and assure you that they will be returned to normal shortly.
We hope that you will consider using Envirofone again in the future.