Damage classification arbitrary and price offered completely unreasonable
Sent off a fully functioning iPhone 4s by special delivery. Paid 6.95 for special delivery as there is no insurance for lost phones if you send them by first class as they suggest doing.
I have never dropped my phone in water or subjected it to damp conditions and yet I received an email informing me that my phone was classified as water damaged and , instead of £121, they would offer me a pathetic 12 pounds. No explanation as to how they reached this view and I'm very disappointed having spent 7 quid sending it away.
I would never use envirofone again until they offer more transparent and fair damage ratings. Very disappointed. I asked for my phone to be returned as I will make a lot more on eBay.
Unfortunately when we received your phone we found that it was fully water damaged and had definitely come into contact with water. Because of this we were unable to offer you the full value for your phone.
You rejected our offer and your phone was sent back to you free of charge.