I was most impressed with the updates provided - Information is king - in business and life.
I was also impressed by the excellent price offered, the speed of return envelope delivery and the updates that followed.
Keep it up Envirofone !.
Fast and efficient service from acknowledgement of query to final payment
1. I had to ring to find if you had rec'd the phones to be told they had JUST arrived.
2. The value of one was reduced by half due to a crack in the case but it left us in perfect condition.
3. Why did we have to wait so long for the cheque to be despatched after you had rec'd the phones?
So after previously putting a phone in using this service I was not worried about the process- that soon changed.
After reviewing my pre paid envelope very quickly I followed the advice and paid for special delivery as I was sending an expensive iPhone and wanted it to get their safely. The following day I saw on my tracker that my parcel had been delivered and signed for but on my online account it was still saying this was no received.. I gave them time and checked this again the following day in which the account was still showing they hasn't received - this is where I began to worry and ended up ringing the customer services to actually check! The lady said they had received my phone the previous day and would check it for me - and ring me back- so the next day my account was still showing it hadn't been received but I finally received a phone call saying my phone is in for testing the the account would be updated. After a few days there was still nothing on my account to update me so again I had to ring to chase- the lady I spoke to advise the device had failed testing and they could only off me 30 less than previously quoted- the device failed on a chip in that I knew did not have and they agreed to put this back in for testing -
Due to working I missed the call from enviro phone and rang back to find out why they had rang - the lady I spoke to advised she needed to wait for her manager to speak to me and she was currently on the phone - I asked to be called back before they closed so I didn't have to wait the weekend. This was not the case - I had to ring back again on the Monday - to be told the manager would ring me back as they were on the phone- eventually I managed to speak to a manager later on that day who advised after re testing they could offer me fill price- the money took a further 4 days to go into my bank!!
Such a long process with my account not updated correctly throughout the whole process causing me concern that my phone wasn't delivered as well as hassle in chasing when simple updates would have been sufficient!
I've used enviro phone a few times and am always happy
Mazuma takes 3 working days from post to money in bank yet envirofone takes near 2 weeks forget it if u need the cash the same week u post it as u be w8ing and if u contact em they say it takes 1-5 working days after royal mail say they deliviered never heard that in my life took em 3 days to mark as delivered even when I know they got it.
I wish they would practice what they preach.
They do not read emails properly, resulting in a generic response.
I will never deal with this company ever again nor recommend to anyone.
I did contact environfone and complained through the proper channels...
Forget it they are un professional.
They reply with a load of crap.
I have escalated it within check end and I have proof it's my possession..
Scammers I will report it as stolen myself in that case....
I had proof of all my items arriving at your centre it took you more than a week to accept one of them had arrived...
You have no defence your scammers!!
Unlike many other phone recycling companies envirofone actually give you the price they quote on their website. After putting in my details online i was sent the stuff to send it back straight after. Once they had received my phone they put the money in my account 2 days after. Excellent service.
from the intial contact and offer price which was quite reasonable compared to other sites through th econclusion with the money being paid into my account directly I found the process easy & straightforward, I am a returning customer to your service because what you are doing works very well
Order process was really easy online and the packaging arrived the next day.
The only annoyance was that I had sent the phone and tracked it and it had arrived but kept getting texts and emails saying my phone hadn't arrived because the free post address is only to a depot and not to the place where the phones are tested.
Apart from that it was a really easy process and the money went into my account when they said it would.
I had very good service except I sent mu device off and I took a little time to get there, longer than planned no thanks to the Royal Mail, but once It had arrived, the processes where very quick and I received the check in no time and full payment.
I wanted to sell my phone and could find the right price. eventually i checked envirofone and decided to give it a go. when i got the envelope and sent it back i received the money within days and i would recommend anyone who has a phone to spare to sell in on envirofone.
Very happy with service and payment, Very rare I give 5*, but envirofone deserve it.
I went through the online stages, couple days later there was a packaging set, I sent phone off via 1st class (they do provide a free service-but it is only covered up to £50 I believe) Got an email confirmation saying they had received my phone and tested it, then another to say payment processing, all I will say is if you choose payment via bank account it is via bacs so can take upto 5 days, I was wary of using online services, but envirofone gave me £131 for my galaxy s3, 02 offered me £110...And I was insured so I went for i, beyond glad I did, have recommended and will use again.
Have used Envirophone on several occasions now to sell on old phones on upgrading. Their prices offered are always fare and have exceed other similar companies every time. I wouldn't personally entertain using any other company if selling a phone. It's simple to register, simple to use the packaging sent and free post service and money is transferred exactly when stated, if not before.
Got the value I was expecting for my two phones without any delays and in my bank as expected. Was also great that they paid for special delivery saving me another £7.
This company did all that they said .... All the processes were communicated to me via email .... a box didn't turn up, so rang and got a human helpful person who sorted it out asap. 3 or the 4 phonoes they game me just what they said they would. The 4th was a lower amount, but I wasn't suprised as there were a few scrathes and marks on the case that are hard to describe when getting the initial quote. 1st class service and I would use them again.
I was really happy with the service I received from envirofone.. It took a matter if days to receive the box for my phone and they received it the very next day.. I was very happy with the price they gave me for my old phone to.. Overall a very good service and I recommend to anyone.. I will be using envirofone in the future.
this was so simple, just get your old phone out, check what its worth on envirophones website. say you will sell it, they send you the package pop the phone in send it off and wait for your money. job done.
would use them again.
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