Envirofone reviews

Envirofone reviews

Excellent
9.1
from 0 - 10
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About

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Review by confirmed purchaser

Quick, efficient and nice and easy!

I was concerned about posting my phone to a faceless company but I shouldn't have worried.

Wish I'd done it months ago!
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Review by confirmed purchaser

Good prices but long wait for the cheque

I got a good price for my iPhone 4 and got the packaging to send it to enviro phone really quickly. Unfortunately I then had to wait a week from them accepting the phone to sending the check (I'm not 100% sure why it couldn't be sent straight out). It then took 4 days for the cheque to arrive after being sent so I ended up waiting nearly 2 weeks for my money.
Eazyfone Ltd

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

When you select your payment option it states that cheque payments are the slowest method of payment. Bank transfers are our fastest method of payment and are cleared into your account within 5 working days.

We hope that you'll consider using Envirofone again in the future and choose to use our bank transfers next time.

Thanks Envirofone
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Review by confirmed purchaser

Wish i'd done it sooner!!

Really easy and speedy process! Made it so simple was easy cash. Will recommend to others!!
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Review by confirmed purchaser

slow payment

Package arrived quickly. Acceptance of phone and offer made quickly but the prompt same day method of payment actually took 6 working days, feel a bit misled.
Eazyfone Ltd

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

Our customers opinions are very important to us and we will do our best to improve our service based on the feedback that we receive.

We hope that you will consider using Envirofone again in the future.

Many Thanks

Envirofone
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Review by confirmed purchaser

superb service

i haven't used the service for a number of years but it is still a great service, thanks
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Review by confirmed purchaser

Fast service

Very pleased.
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Review by confirmed purchaser

NEVER USE ENVIROPHONE

Expecting over £20, received less than a pound.
Asked them to send it back and they declined.
CON.
Eazyfone Ltd

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

We state on our website and in all the emails that we send out, that the value of a phone is only held for 14 days. We also have an option to extend a sale by a further 7 days if needed, however your phone didn't arrive until 30 days after you first sold it online. During this time the price of the phone dropped and we were only able to offer you the current website value for it. This is as per our terms and conditions.

Many Thanks

Envirofone
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Review by confirmed purchaser

Quick and easy to use

From start to finish this was probably the easiest process I have ever used. Money was in my account on the day promised. Superb service
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Review by confirmed purchaser

Fast efficient reliable service

Quick response, fast service, efficient processing and reliable payment. Can't ask for more!!
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Review by confirmed purchaser

Happy with speed and efficiency.

Easy, quick and efficient. Provided easy to use packaging to protect the phone in transit, unlike another site that offered a higher basic price. The website was easy to use and confirmation quick. Let me know when the phone was received, that it was in good order and when I'd be paid. payment arrived on time. Price a little lower than some other sites (hence 4 stars), but seemed more professional.
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Review by confirmed purchaser

Will never sell to you again

You have had my phone for 3 week u promised to send payment by the 9 dec still waiting
Eazyfone Ltd

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

Your cheque was posted out to you on the 9th Dec as promised and should arrive with you shortly. Unfortunately its the time of year where the post is a little slower than usual, however if you haven't received your cheque within the next couple of days please contact customer services and we'll order you a replacement cheque.

Many Thanks

Envirofone
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Review by confirmed purchaser

Quick response - tardy payment!

Good communication and the payment amount was competitive but they take a week to pay. Bone on enviro phone you could do better!
Eazyfone Ltd

Reply from Eazyfone Ltd

Hello,

Thank you for taking the time to write a review.

Our customers opinions are very important to us and we will do our best to improve our service based on the feedback that we receive.

We hope that you will consider using Envirofone again in the future.

Many Thanks

Envirofone
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Review by confirmed purchaser

Very slow not worth the wait

Went with enviro phone as I got a better deal. It took a week from posting to acknowledge they have the phone and then another week to have the money in my account. For an extra few pounds not worth it when other companies I have used its been 4 days total.

Just too slow
Eazyfone Ltd

Reply from Eazyfone Ltd

Thank you for taking the time to write a review.

Phones usually only take a couple of days to arrive with us but due to the time of year they appears to be taking slightly longer than normal. All payments should be made within 5 working days of us receiving the phone.

Our customers opinions are very important to us and we will do our best to improve our service based on the feedback that we receive.

Many Thanks

Envirofone
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Review by confirmed purchaser

excellent prompt service.

excellent service kept imformed of progress prompt payment of my choice.
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Review by confirmed purchaser

Easy service, best price, takes a while to get your money

Overall I was pleased with my envirofone experience however there a few complaints I do have, why provide a postage label that is only insured up to £50 when you know full well the phone is worth more than that? I know it will cost more put part of the appeal of using a recycling service such as envirofone is that the postage is free.

Also the fact it takes a week for you to clear my money through narks me a bit.
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Review by confirmed purchaser

never thought it would be that quick and easy

So easy, they even told me which day the money would clear in the bank, would definitley use again
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Review by confirmed purchaser

Nearly perfect service

Service was really good. From packaging being delivered to checking phone was very quick. Communication was also good. Let down though by confusion over payment. According to website payment is processed on day phone is checked. What is not clear is that the payment takes 4 working days to clear. I feel this should be clearer on the website.
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Review by confirmed purchaser

dont know

Still waiting on my cheque!
Eazyfone Ltd

Reply from Eazyfone Ltd

Thank you for taking the time to write a review.

Your cheque was posted out to you on the 10th Dec as promised and should arrive with you shortly. Unfortunately its the time of year where the post takes a little longer than usual, however if you haven't received your cheque within the next couple of days please contact customer services and we'll order you a replacement cheque.

Many Thanks

Envirofone
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Review by confirmed purchaser

Very easy to use

While the whole process is very easy, i would like to see the payment in the bank a little quicker. That being said, I have used another site where i had to threaten legal action just to get any money. overall Envirofone is a great site to use.
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Review by confirmed purchaser

Can't Fault yeah at all......

very impressed with your excellant service!!!
very happy with the figure you quoted me for my mobile.
quick to send me the envelope through the post.kept me well informed of the
progression of things by mail,and more happier when i received my payment in my bank!!!
yeah so overall i highly recomend andbody whos thinking of trading their old moblie to these guy's-they wont let you down!!!!

Envirofone

Price Promise

We pay the price quoted on our website or we’ll return your phone completely free of charge.(Some mobile phone recyclers charge!)

Free Special Delivery

We are the only mobile phone recycler to have free special delivery on all sales over £250.

We accept damaged phones!

We test each phone individually so you get an individual price based on individual faults. And if you're not happy with the offer we will return if free of charge.

Fast Payment

We start to process BACs payments as soon as we've tested your phone.

A bit about Envirofone

Since 2005 we've paid out over £125 million to more than 3 million happy customers. Of the UK mobile phone recyclers we've been around the longest!

Visit Envirofone

Contact information

Call us on: 01625665791
We live here: Guildford House, Heather Close, Lyme Green Business Park, Macclesfield
SK11 0LR Cheshire
United Kingdom

Category

Envirofone is ranked 11 out of 44 in the category

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