The worst-steer clear

Moved house. Received final bill on old house for £40 or so. Paid it and account closed April.

In June, received a revised final bill-over £1200 now outstanding which they proposed to STEAL from my bank account on Tuesday, despite my protestations that this could not possibly be correct-given the time period involved, a small factory would have struggled to consume the amount if electricity we were being billed for.

A series of snotty exchanges followed, in which it was suggested quite clearly that the bill was correct, I was wrong etc. In my complaint, I am also enclosing to them copies of e-mails from their staff which I consider to have snide and sarcastic undertones-clearly implying that I am trying it on, rather than making any attempt to even check that I might not have some point. Ever heard of the customer being right? Not at E.on, that's for sure.

I set about exhaustive detective work as it was clear they weren't going to do anythng. My hard work eventually established a typo on their part-they had put the wrong first digit of a meter reading sent to them in writing. Once they had recalculated the bill, turned out they owed me money. They could have spotted their own error with a quick look at the file and one might have expected that one of the people there might have thought I could have had a point that didn't it seem odd that a low user suddenly uses 10000 unexpected units?

Once I had done their quality assurance for them, did I receive an apology for the stress, hassle, time etc? Not a hint-just a flippant and nonchalant e-mail saying revised bill now attached and my complaint would be closed as clearly all sorted-absolutely not, after the time, effort and sheer hassle I've spent sorting out their slapdash approach to providing a "service".

Still, lesson learned. Never again. Going to spend same time again researching the oher energy suppliers before making a switch. Being realistic, expect it'll be a case of finding least worst but even that would be a dramatic improvement on E.on. The only thing they've boosted is my blood pressure.

Deceptive tactics and outright lies

Having read about these inept puppets, I feel very much for all the reviewers. Having had to explain the tariff back to a manager and he "agreed" it was confusing but still did nothing to rectify the issue of being over charged with a misleading tariff. I now have a bill with £20 debt collection agency fees added on even though there is no last bill or letter from this thieving agency. Seems standard that they think you will pay the £10 charge if they keep adding it to the bill yet not explain that is what the extra payment is. The paper bill doesn't have a breakdown or explain the total amount contains a charge from the debt agency, just makes out it's for the amount of electricity used.
I will not pay the debt collection part as I didn't last bill, will pay the bill once they have sorted out the fact that on (economy 7) with a manual switch - why oh why does the off-peak get changed when the installer specifically said it could not be changed, are we being conned into paying for peak times on the sly? And why after talking with neighbours (flats) have they all had a £400 pound bill on average when it has never gone over £200?!! I tried to contact them via their own site to ask how to pay the bill in my name as I didn't have access to the account and had only public internet and was not prepared to pay online with my card details. Gave my phone number for them to contact me at a convenient time - nada. No response although I did get a call at from an unrecognised number after 6pm not at 2pm (as specified) with no message left!!
Too many discrepancies, they do not answer your emails or their "contact" page on their website which conveniently does not give you a choice to have a copy sent to your own email address! All set up so that you do NOT have a comeback. Extremely arrogant and underhanded. I will be switching suppliers to an open one who can understand what they are selling and apologise when they make a mistake. If they want to chase me for the debts they can as I will have great pleasure in going to court with all the evidence of their mistakes from the last five years....my pleasure!

.......... Speechless........... Literally!

Where do I start on this one? Ok, I moved to a new property and Informed my supplier who is British Gas (who by the way is a far superior supplier) to take over at my new address, gave them a meter reading and all was well. About two weeks later I receive a bill of £55.99 from EON for........ wait for it......... A weeks supply of gas and electric form the 4th of Feb to the 13th of Feb. Mmmm on my tenancy agreement it says I moved in on the 11th of Feb (I'll let you do the maths!) £55.99 REALLY?. Now this is where it got even spookier. They had my name, address and was even so kind as to give me a account number, even though I had never been with EON in my life. That was cheeky to say the least, I thought it was obviously a mistake and called them to rectify the problem. The guy I got on the end of the phone was talking to me like I was in junior school. ' Let me put it in simple terms so that you can understand' he said. My reply was, 'now let me put it in simple terms, I ain't f***in' payin you s*%t'. Then another letter appeared , I called again to be confronted with the same arsey attitude and was put on hold until I gave up waiting. So I decided to write them a letter, asking if they could get in contact with me regarding the matter. Nothing. So I phoned them a third time and was told to provide a copy of my tenancy agreement. What the? So I suggested they got in touch with the local council for that information and left them to it. So when I got another letter demanding payment threatening action of involving a debt collection agency I thought best to just go straight to their head office, which by the was in Phoenix Park, Nottingham. I was angry that I had to take time off work to resolve the issue. I was met by the team leader Sophie Thrall who was very understanding and resolved the issue in less than a hour. My problem was, why did it take all this correspondence to resolve the issue? Why are the people on the switchboards arrogant stuck up wind-up merchants? And why the hell was I on hold for 30 minutes? I sent them a e-mail with my strong feelings attached, hoping that the company go bust in the near future and that they are a bunch of muppets, but I'd like to take that back. Muppets are far more sufficient than these clowns.

To court over £10 - then so be it. I can't wait.

This Eon bunch of clowns have just sent me a letter threatening court action over £10 they think I owe them. The £10 is a debt collection fee they have slapped on because they think I paid their bill late when in fact it was paid just 2 days after I received it.

For the last 4 quarters I have received payment reminder letters & threat letters even before receiving the actual bill. Every time I've had to phone Eon and request that they: 1) Send me a bill & 2) Put their systems in order so that in future I receive a bill before a payment reminder & threats - as per normal business practice.

This time even after the phone call the bill still didn't arrive so I resorted to a letter of complaint & in that requested they send me a bill. I didn't even get an acknowledgement for my letter let alone a reply. Eventually the bill did arrive and was paid 2 days later.

These people are just complete goons - Avoid at all costs.

I look forward to writing part 2 of this feedback after the court hearing - this should be fun.

ps - Just in case you were wondering... I don't have a dog that eats Eon bills the second they pop through the letterbox.

Useless money grabbers

I moved into my house in november 2012, the house was on a pre-payment meter, costing me around £25 a month for usage, plus around £15-20 for gas.
In december I had a standard meter put in as i was informed I would be better off using one of them.
I was told that it would take a few months for it to show up on my account that i had a standard meter rather than pre-payment. I had called up each month to see if it had been updated on my account, and in febuary i was informed that i could now be placed on a deal for £69pm for both gas and electric.
As I was informed of this price I thought everything was business as usual and continued paying bills etc. I recently had an email from E-on stating my direct debit has been changed to £92pm, to this I called up and questioned why it had gone up. I was informed it was due to my bills being underestimated and that i owed around £240 more, from between now and december, I thought this was high, as a new home owner I didnt know if this was normal or not. I was then asked to take a meter reading as they say that they have had no meter readings since december, despite somebody coming around to take the reading on 4th april, when I gave the reading i was informed that my usage was still underestimated, and my total bill had now gone up by another £92, so between 4th april and 13th april I have apparantly used £92 of electric and gas, now knocking my monthly bill to £119
I questioned why i was put on such a low price if it was leading to me owing such an amount in such a short time, to which they replied that it was based on estimates as they have had no meter readings.
I checked this and they have had every actual reading for gas, and only missed the actual reading in december due to the pre-payment meter being taken off.
I believe E-on purposely sets low amounts to give people a false sense of security in regards to what energy is being used compared to what is affordable, and therefore rack up higher bills.

I find it sickening that they treat customers in this way, lying from the start and continuing to lie throughout, customer service does not deal with the issue, only apologise on other peoples behalf.

I know i am responsible for my energy usage, but as both me and my partner both work 40+ hours per week, we are not home all the time and cant watch out meter every second of the day incase the suppliers have there estimates based on factual readings is too low!!.

as soon as what i owe is paid off, I'll be switching.

Unreliable, threatening, vindictive.

The worse experience ever, I'm so glad that I've changed supplier.
Their customer service is the most disgusting ever, once they even pretended to not understand me in order to avoid replacing a broken meter and stop overcharging me!
I don't understand how they are allowed to do it in a civil country like the UK.

Spencer Davis found this review useful

The RatingwRorst customer services I've ever experienced

I chased Eon for over a year as they charged me for a previous owners electricity usage. Myself and the previous owner both gave different meter readings. It was so difficult to talk to anyone about the issue; and all advice was conflicting. I knew when I received a bill for £133 for three weeks there was an error but I couldn't convince anyone at Eon.

They were meant to deal with my formal complaint but I kept getting letters stating they would respond soon, however they never did. In the interim period I received threatening letters to pay the bill so I reluctantly paid it.

In the end because of the lack of response I went to the Ombudsman. Eon lied to the Ombudsman and the Ombudsman decided to believe them over me. I am determined to get my money back as I do not want to pay someone else's bill. I have warned everyone to stay clear of Eon.

Victoria Blanchard and Giovan Maria Catalan Belmonte found this review useful

3 stars only because of the twitter team!

I had an account with eon for some years that went smoothly then I 'switched' to another provider and then switched back. Despite calls almost every day, It took Eon 6 months to get it right. I was getting letters almost every day saying one thing or another, the stress was unbelievable. I decided to 'tweet' my dissatisfaction and from then on my experience was totally different. I have to say, if I could rate EON twitter team it would be 5+ stars but the general customer service, dont have a clue. Try it, it might work for you and your problem. To be fair, I was given compensation of credit to my account by AM of the Twitter team, who was amazing and kept on top of things until it seemed to be sorted (yesterday 25/3/13) But we will see.
Keep up the good work 'Twelpers' (esp AM)

Breathtaking scam from E ON

I need a new boiler and as I am an E ON customer I consulted their website.

There is an online form to submit. One of the questions is about whether you want a payment plan. I clicked yes. They wrote to me and said they do not offer payment plans!

When I enquired further they told me that this question is there to weed out people who can't afford to pay up front!!

Trading Standards tell me it is misrepresentation and are on the case.

I would dearly love to speak to their CEO

Giovan Maria Catalan Belmonte found this review useful

do not use, do not trust EON !

My father lived in a double glazed,insulated,studio apartment in a complex. Shower/toilet, kitchen,L shaped small room. Just enough room for single bed and setee(2 seater) and tv.He was hospitalised for 3 weeks prior to passing away. This coinciding with the first 3 weeks of the quarter. Account closed on Monday of fourth week.
For this 3 weeks in August, EON submitted a final bill of £192-00.The only thing using electricity for this period was a fairly new, energy efficient, fridge freezer. Everything else being unplugged or isolated. He was also in credit with his account.On challenging the bill, it was reduced to £90-00.This i again refused to pay. Next came a bill for £42-50. Which i again questioned, as i had now, been informed that the amounts were estimated. They kept refusing to read the meter.Next a solicitors letter from them demanding this amount.Stating on payment the account would be closed, paid 23rd December. End of story NO! 11th march another bill for £30-40. ESTIMATED.Here we go again.Am in the process of closing my personal EON account.Should have done it sooner. Expecting trouble.
YET ANOTHER BILL FOR £12-22. ON 21/3/2013. EON SAY MUST BE PAID.AS THEY HAVE DECIDED TO RE CALCULATE AGAIN. I contacted EON's solicitor.
Quote ."We were told, that on payment the account would be closed " . !!!!!!!! ?????

Jai Nepal, Victoria Blanchard and Giovan Maria Catalan Belmonte found this review useful

Robbery

I am completely shocked at the fictional blow up prices they invent and add up to your monthly direct debit without even notifying or consulting you! I am looking to switch provider urgently.

Condescending & Patronising

Contacted customer support today regards the latest bill grossly over estimated - could not believe the attitude and manner of the operative ... seriously and actively looking fr an alternative supplier. Wish I could say this was a one-off, alas not the case!

Giovan Maria Catalan Belmonte found this review useful

They dont care about customers

Hello,

I have requested to change my meter from pre-payment to credit meter. I was booked an appointment to change the meter. The first time the engineer did not turn up. I have clearly mentioned to eon that I am on contracting and would loose a days pay to be at home. The second time, engineer turned up late and then he couldn't do the job as he needs more equipment.

I am working on a contract basis and taking a day off is loosing a days pay. The amount of money I have lost being at home for the appointment would be sufficient to pay energy bills for atleast 6 months :(
All I received from EON was a 20 pound check when they missed the appointment. Doesn't compensate with what I have lost because of their mistake.

They were not even ready to investigate the issue and try any way of compensating.

Regards,
Chaitanya

Giovan Maria Catalan Belmonte found this review useful

one of the worst companies i have used

i spoke to an advisor based in Nottingham she had a shitty attitude which i explained i was recovering from pneumonia, being a product of weak sperm she failed to use her brain to realise this was a seriuos health matter and demanded full payment before my pay day which i explained that could not happen. i called back to speak to e.on advisor who basically told me her attitued was all wrong and he would set up a payment plan agreed to make a payment of £170 and i would get all the details in the post regarding the payment plan. on the 17/01/13 i came home from work to find my appartment very cold which the timer was set 4:00 pm to come on.After several attempt to increase the pressure to the boiler thinking this was the issue i decided to check my mail box to fine a letter from e.on stated '' you have not paid what you owe us'' and they had fitted a gas meter. I phoned e.on from 5:20 got through at 6;20pm asked to speak to a manager who put the phone down on me 7:00pm i spoke to a manager in the Nottingham area explaining i have no heating it is very cold i am also asthmatic, D replied there was nothing he could do as a manager to get the gas on. after being disolusioned by e.on i then phoned the o1158434262 number i ended up speaking to the original advisor who set up the payment plan the call was recorded as he began to inform me that he couls see my information on his screen it is clearly there in frot of him. Advisor P stated he would do two things 1 to get my gas back on as an emergancy 2 would be to look into the payment plan and why this was not done. P asked if the call was recorded and then admitted he failed to pass the information to the correct department and set up the payment plan. After being on hold for twenty minutes i was put through to a department called pdu this advisor informed me the gas was turned off and the token meter was seal ? for this to be removed i would have to pay £93.00. I had already explained that there was a payment plan set up the advisor said there is nothing in place to the effect of a payment plan. The advisor said if want your gas on you need to pay now or they would add this money to your account i explained that the house is freezing cold and my illness where i was forced to agree to the £93.00. the engineer turned up at 00:20am 7 hours without any heating no information passed on by e.on own advisors is this acceptable ?
18/01/13 at 9:35 am manager R explained to me e.on were perfectly in the right what they did he demanaed my medical discharge records from the hospital at this point he was told in an angry term not a chance even with a court letter. R, Manager also told me if i wanted gas to walk 8.8 miles to get a gas meter card, the walk would be there not returning back in thick snow with Asthma i explained i am not walking any where i also asked if this was a mother with a young child you would be treating them in this manner shocking.
at 3:45 i was informed by the manager they had a company rep in my area however he was refusing to drive up to my doo and if i wanted the gas card with £30 of gas i must walk to the end of my road in the thick snow at 5:00pm. walking to meet this rep he was sitting in his car while walking their was a ttal of 4 cars that drove past me. The rep gave me this N.Power card with £30 of gas on i asked what do i do with this card how does it work in reply the rep stated i don't know.
21/01/13 i phoned e.on to say what is happening regarding compensation and about removing this meter a manager phoned at 4:00pm to inform me that £30 was the compensation and he proceded to explain that E advisor on the 14/12/12 had informed me. At this point i reminded him about the payment plan agreed by P which was recorded the phone call was ended. a solicitors firm was sent a notification of their behaviour. i also was informed e.on tried to enforce a young single girl from birmingham to pay a bill of a £1000.00 which she wrote endless and endless letters explaining that this bill was not hers , but the prevoius owner due to the increasing bully and intimidating letters she was forced to get a solicitor involved and e.on admitted they were at fault.
if any one is reading this your option is to tackle e.on is through the legal system no win no fee and also to expose their behaviour by use of the media. i will be exposing e.on with this behavoiur until this matter is closed any one who chooses to get in touch i am meeting a journalist from a national paper on the 28/01/13 who has agree to run my story to expose energy companies using bullying tactics and lie to cover their errors. email me
geoff

Giovan Maria Catalan Belmonte found this review useful

Eon will rip you off, they want me to pay £96 in July to run 3 strip lights.

EON worked out my new direct debit payment estimating that I will need to pay £96.00 per month to keep me covered. This was despite he fact that my most expensive winter months usage this past year was no more than £63.00 for December, January and February. Robbery!!

Giovan Maria Catalan Belmonte found this review useful

POOR & UNCLEAR COMMUNICATION & CUSTOMER SERVICE

I move to my flat on the 1st October 2012 & the previous tenant was on E.on with a top up meter for gas but pay electric every 6 months. I only knew about the electric billing every 6 months because I rang them, it took over 10 minutes just to get through to someone, I told them I'm a new tenant and I asked how much the electric bill would roughly cost every 6 months, they didn't have an answer, I asked for a top up electric meter to be put in so it be easier for me to pay but they didn't say they would put one in and just said they will send me information and asked for the gas meter reading which I don't know. So a few days later I received a welcome letter from them telling me I'm on EnergyPlan with Prepayment for my Gas (which I already know as I have a meter for that) but no information about my electricity? So I tried calling them a few times but no answer, I was on hold for over 10 mins each time! Sent Emails.. they just told me to ring them which I'm fed up of doing and getting no answer! Now they send me a letter telling me I already owe them £119 & I've only lived here 2 months! I'm only on JSA so I don't know how I'm going to pay them. And still I keep getting letters from them address to the preview tenant. They are so useless, don't join them.

Giovan Maria Catalan Belmonte found this review useful

WORST EXPERIENCE I EVER HAD !!

worst customer service ever, total ripoff prices, when i had a prepaid meter planned to be installed they told the engineer would call before coming but they did not, when i tried to talk to them they kept transferring me from a service to another and hanging up on me. do not use

Tamara Jade Carroll and Giovan Maria Catalan Belmonte found this review useful

Awful! Rip off! Do not use!

We moved into our house in aug 2011. In the last year we have been asked several times for meter readings, which we have given. Each time we are told that they've not had a reading since we moved in which we know to be completely untrue! Then suddenly my bill went upto £101 a month with no notification in advance! When I rang to ask what was going on, they reply with "we have had to estimate your bill as we have not had a reading since aug 2011". I must mention as well that we were paying £66 a month, so this is some big rise because eon have been incompetent! But....then I ring them and give them my meter reading (again) and the man says that we are in fact in credit by £80 and can have a refund! So obviously I was very happy!! But then I get an email telling me that my bill will be going up to £113 a month! Who seriously can afford that?! So I rang and they said that as we are coming into winter they predict that we will use more gas and electric and that we should not have been given a refund! But if I pay what I owe, very nice of eon, our bill could go back down to £101 a month! Huh??? Our bill was £66, we cannot afford £101 a month let alone £113!!!!! And how are they allowed to predict that I will spend that much more? There is only 2 of us in the house and to use that much energy is frankly impossible for us! After being told by someone else that if I paid what I owe we could go back to normal, someone then tells me today that we are not in debt to eon and don't owe anything!! They are useless! I would not recommend anyone go with eon... Today I changed to someone new who can offer me a better, more reasonable price and hopefully better customer service! Please avoid eon at all costs!!!!

Not happy !!!!!

We moved from our flat to a new flat last December !, we gave them our new address and paid what we thought was our last bill at that address, we moved to our new address and again had eon as our supplier, we paid our bills on time each quarter. All was going good till last Friday when we received a letter from a debt collecting company telling us we owed £243 to them , as they had bought the debt from eon. So phoned eon and said they had sent letters to our old address, I told we had given them our new address!!! But they said talk to debt company!, it was nothing to do with them now!!!!! As you well could imagine I was very angry!!!! So Saturday spoke to the debt company and they said they wanted payment in full! So I paid the bill!!! With a lot of anger about the situation eon had put me in!!! We will change our electrical supplier after this incident....

Jai Nepal found this review useful

eon direct debit plan a scam

i had a representative come round to my house saying the government are offering you a low monthly plan of £79.99 a month at a fixed rate till 2013 and i asked will this go up he said no its fixed till 2013 so i thought this was a good offer as i was already paying £40.00 for gas and £40.00 electric a week,so i took this offer up in november 2011,come june 2012 i had a letter from eon saying my monthly direct debit was going up to £292.00 a month from £79.99 i was discuseted,as this was supposed to be a fixed rate till 2013,im a single mother on benefits with a low income,thats why i took the offer up in the first place,ive already contacted watchdog at the bbc and going to the citezens advice PLEASE BE AWARE DO NOT BE SCAMMED BY EONS OFFERS CHANGE PROVIDERS i will never go back to eon again!

Terrible terrible terrible

By the way did I say they were terrible? Useless. Unreliable. Untrustworthy. Oh, and did I say, terrible. I'm off to another provider.

Trying to rob a single mother in her own home with ridiculous charges!!!

Two weeks ago I had an eon representative knock on my door to take a meter reading, as they have many times before, i of course let him in to do so which took him a matter of seconds. He contacted the company with my readings and then left. I then received a call from eon yesterday, wanting to know when they are going to recieve payment of £55.00, which is what they are charging me for the man coming to my house! firstly i pointed out that i hadnt asked for him to come that they could have phoned me and i would have read the meter to them myself, and that if i had known they were going to try and charge me that then i wouldnt have answered the door to him... to which her reply was that they would have charged me the same price even if i wasnt at home! how can they do this? its daylight robbery! if i was at work and they knocked 3 times i would be charged 3 times... for the privilage of a knock? can i get out of these charges or refuse to pay them? i now have a debt on my pre payment meter which i fear is for this charge, if i change my supplier will the debt continue to be taken? eon are theives and they should be stopped from doin this! helen x

HARRASSMENT OF DISABLED HIGH ON THEIR PRIORITY LIST

TRUE BAR STEWARDS
TRICKY TO DEAL WITH
TREAT ONE AS A SERF RATHER THAN A CUSTOMER
LOVE TO IGNORE THE OFFICIALS AT THE CITIZENS ADVICE BUREAU

EON DO NOT CARE/INCOMPETENT ORGANISATION, NON EXISTENT CUSTOMER SERVICE

Please read letter sent to EON:

Around 4.00pm today I called EON to report a fault with our boiler. I was told the first available appointment is some 4 days later, between 8.00 and 3,00 on Monday. I think this is totally unacceptable and not in keeping with the policy we were sold over the phone. My fault I should have read the fine print so I would have realised 24/7 emergency cover only meant you could call it in 24/7, but EON would not be availabe 24/7 unless you are considered vulnerable. Pity you don't point this out with the big red print used to sell the product. 96 hours to fix our boiler presents a totally unacceptable level of inconvenience. I made five calls in total, your advisors were helpful but could only promise we would get an earlier appointment if somebody in our area dropped out. We pay £198 for peace of mind only. Your service is very poor and I will not renew the contract next year. I will save my money so that if I choose, I can pay somebody locally, not line the pockets of an organisation that does not understand the concept of customer care. Tonight I read the terrible reviews EON have received, I wish I had read them sooner. Your average score was 2.9/10....somebody has been generous. I will now add my comments to that website and hopefully save some other people the angst of dealing with an incompetent organisation such as EON. British Gas here I come. I look forward to your comments which I hope will be more timely than your boiler service.

Eon or 'The Rogue Traders'

EON is the worst utility company in the UK. I have very bad experience with them. They have been charging direct debt twice a month, though the agreed number is one a month and even my account is 0 balance. Why is this happening, i am trying to find an answer from them. i have already applied with another company to change my Gas and electricity provider. my honest and sincere advice to everyone is to stay away from EON otherwise they will rip you off.

Bad Customer Service

Eon gave me a set figure for my monthly direct debit. All was well. A year later when they reviewed my account they informed me I was in debt to them - three times my direct debit amount. Angry, I paid my debt and left them. They contacted me during the switch and promised this would not happen again if I stayed with them. Foolishly I agreed and a new direct debit figure was arranged. Now a year later, exactly the same has happened again but this time my debt is nearly seven times my direct debit amount!

I can't switch to another provider until this debt is paid. Eon are most definitely experts in "debt blocking" customers.

Next time I leave I will not be coming back.

Crafty Linn found this review useful

STiLL door-to-door selling

I'm not even a customer and there stood at my door an over-friendly woman from Eon wanting to flog electricity and gas to me. She started with an unfounded claim that most of my neighbours were with Eon but that's about as far as she got. Fortunately I could curtail the conversation quickly as I switched supplier only 6 weeks go - not to Eon.

Eon is the last of the big six power companies to engage in door-to-door sales. Stop exploiting more vulnerable homeowners and sod off!

Rubbish and expensive

Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!

Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying

"he email you've attempted to send has not been delivered.

Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.

We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.

Please don't reply directly to this email.

Kind Regards
E.ON"

I'll be glad when we finally get shot of them!

UPDATE 10/08/12

Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!

Oh how the mighty have fallen.

Don't get me wrong I really liked being an E.ON customer. They gave me good advice which I followed and I did save money by reducing my energy useage. However, the price of their gas and electricity just keeps going up and up; regardless of their baseless press announcement that they were reducing electricity by 6%. This only applied to a handful of people as far as I can tell. The cost of energy is everything and by moving to Scottish Power I will be saving £100+ a year. The fact that E.ON keep phoning me to ask me to stay is a sure sign that their customer churn must now be at unprecedented levels.

Crafty Linn found this review useful

I liked them and now I don't

They said, oh we'll just put you on a £50 a month deal where that's all you pay. Great I said. Then suddenly when I move apartments they charge me £227 more without actually checking the meter reading or asking me for it. Why would it suddenly go up nearly £200 in one month. It didn't and asking customer services to review it was like a head against a brick wall.

Giovan Maria Catalan Belmonte found this review useful

Website does not work

I've tried several time to switch from a cash-back website and Eon website seems no to work...

Kept losing my details

Seemed ok at first, but twice they lost my account and claimed that they were not supplying me with gas and then electricity. Naturally it was my fault and they wanted the bill paid in one go, first amount was for £1500 and the next for a few hundred..

First time searched for an alternative, no real choices, 2nd time found Equipower and liked the single rate charge, made it easy to find stuff.

Only got offered money off when I told them I wanted to leave, think it was a 9% discount, shame that they could not have offered it to me when they lost my accounts. Actually told me that they had no idea who was supplying me, but that it was not them and suddenly it was :(

Overall okay, but they know beter what you need..

I am with Eon and I know that other companies are similar. Anyway.
When I moved to my previous flat, Eon was supplying gas and electricity.
I was informed that my Direct Debit is £55. Everything was online so I didn't check and about 8 months later I got a bill...underpaid £250!
Called them and was told that my Direct Debit will go up by X to pay this over 12 months. Okay, but this X times 12 was just to pay £250 and I was still underpaying. This time I have amended my DD online by simply calculating previous usage and £250 to pay back.
They knew better and sent me a letter saying that I am overpaying and my DD is not reduced by £15 or £20. So I called them, cancelled it and 2 months later...another letter reducing my DD. I still have 4 of these and one was sent 3 days before letter with "new" (higher) prices.
Overall after 12 months of payments calculated by me (not their "intelligent system") I overpaid...£25 and that was because my wife went back to work (no heating 7-16).

Now I got my cavity wall insulation done for £99, but I applied online about 4 times and had to call their customer support.

You may complain - but according to our rules

I had reason to complain about Eon recently and found that they are bogged down by a process that favours the company rather than the customer. If you wish to make a complaint the Eon recommended way is to phine them on a chargeable number. The customer has to pay to make a complaint! If you send an email from within your account on-line, where they know all the details about you, Eon still insist you provide everything again - almost down to your blood type.

If Eon do reply to your email complaint - it does take days - they reply froman email address that you cannot reply to. They obviously feel they are so good at dealing with complaints that you would not want to folow up their response. No one takes rsponsibility for your complaint - it is just a general office - so there is no continuity of knowledge about the situation.

Once you have managed to make Eon make someone responsible for the complaint that perosn will claim to be interested in your concerns and that he has passed it on to the relevant parts of the company for them to consider your points.
This person will, after an appropriate delay to make it look like they have done something, will reply claiming to have the appropriate parts of the company interested in your points. This person now claims that he has doen enough and you should be happy to close the complaint as he has told you it is resolved.

Well it is not and I am not happy and no one else should be. A company acnnot just decide that they feel they have done enough to resolve problems - what about the customer? Do we exist and are we more than just a method of increasing profits to the absolute greed level?

It is nothing but greed - customers have only one function - to make vast amounts of money from them but pretend it really does cost a lot to provide this energy.

Why must profits increase every year?

best service

contacted e on on two occasions recently to see if i was on the right tarrif and query my bill , both occasions had good friendly customer service , found them really helpfull and pleased to have changed over to them.

Good alround

Never had a problem, prompt on the phone and always reliable with bills and information - can't fault them.