We had an annual service booked for between 10.00 a.m. and 2.00 p.m. on Friday 15th November 2013. The engineer failed to arrive in spite of the fact we had received three texts to remind us of the visit. When I spoke to a representative of e.on by telephone he said there was "a problem with the engineer" and offered a new date in February. I pointed out that this would not then be an "annual" service and he said he would try to arrange something sooner. As there was no word either by telephone or in writing from e.on several days later I rang again and this time was told that they would speak to their supervisor to arrange a service. Again there was no word from e.on several days later so I rang again, now to be told more than once that there was no record of the original appointment! The person I spoke to was called Kyle; he refused to give his second name and was clearly eating! He said that I was still covered but in my view one of the reasons for paying for an annual service of a gas boiler is to be safe! I regard the fact that no valid reason was given for the original appointment not being kept and the fact that record of it has apparently disappeared from e.on's system as being grossly unprofessional.
My boiler stopped working on the 18th November, no heating or hot water.i rang them and they said the earliest they can send an engineer out is three days later on 21st. My boiler has a reset button which I pressed and I also tried turning boiler off and on but did not work. Any way the engineer came in the 21st, pressed the reset button and it started up. He said he did not know what the problem was so could not order a part. He gave me a diary to complete should it fail again with questions to answer to give a better idea as what was wrong. The boiler lasted 3 hours before stopping again. I rang them straightaway and this time the earliest they could send an engineer was 6 days later on 27 November. To make matters worse I had a burst water pipe from the bathroom which flooded my dining room. This is not drying out properly due to no heating. I was in despair, felt unwell and depressed. The engineer came on the 27th and said the boiler needed a part which they did not have in stock so needed ordering. He said the customer service team would contact me that afternoon with an appointment date. They did not ring me I had to ring them. They said the part on order would be in stock on Monday 2nd December and when it comes in they will then contact me with an appointment date. I asked them if they could make a provisional date now rady for when the part comes in and they said their system does not allow them to rechedule in that way. I told that it made sense to make a provisional appointment which they could them give to somebody else if the part is not in on time and again they said that cannot do that. I asked for and idea of how long I would possibly wait for an appointment once the part is in and he said "about 3 or 4 days" ( in other words how long is a piece of string. By the time my boiler is fixed and up and running I will have been without heating and hot water for 3 weeks. This company I'd quick enough at taking your money but runs it on a shoe string where engineers are concerned. I am waiting til my boiler is up and running and then I am taking my business elsewhere. DO NOT USE EON FOR BOILER REPAIRS
We have a service contract with this company and to date we have been without any central heating since the 9.th November!! As reasonable people we initially accepted the 6 days wait before an engineer could attend although my husband is a pensioner, but hurray the engineer arrived last Friday and was here for 4 hours but left unable to fix it advising it was a 2 man job! OK still trying to keep reasonable we accept that they cannot 're attend until today the 20th and we receive a confirmation text. After waiting until 8pm and still no sign of a n engineer I contacted customer services still trying to be quite reasonable but was told that the engineer had cancelled the job off his handheld! Clearly it is unacceptable and upon my request for a call back from a manager that can tell me what has gone wrong and why their scheduling dept did not spot that our job had disappeared off their system but more importantly what time tomorrow they can get an engineer out, do they ring us ? You guessed it that will be a big fat NO. I work for a national company that manages teams of engineers that use handhelds and let me tell you if one of my staff delivered this kind of shocking customer service there would be action taken! Oh well best put another pair of socks on!
I am on the plan "Electrical Heating with OVER 15hrs OFF PEAK" .
It turns out the "15 hours" per day are divided up between two metres that are off peak 8 hours each. Hahaha! So there must be 48 hours in a day, according to them.
My boiler failed on Wednesday. Rang E- on to initially be told it would be a full week before anyone can come out. Completely shocked I called back and asked to speak to a manager but none available. Then received a text to say that the new appointment was now priority so an engineer would call on Saturday (3 days after the boiler breakdown). A manager called me on Thursday morning and stated that there is no one else I can speak to, he was courteous enough but made it very clear that they will not come out before Saturday. I have young children in the house but not young enough for them to come out sooner. I have had no access to hot water (no electric shower) and have had to rely on neighbours and family to have showers!!!
I am appalled at the sheer lack of sensitivity and common sense from these people.
When one of my children suffered a bug and I couldn't even wash their hair, I phoned a local engineer that came within hours and came back the following day with a part and we now have hot water and heating - hurrah. Stay away from E-on and their heating care package, although it states on my contract that they provide emergency 24/7 callouts - this really is not the case. Apparently a young family without hot water and heating isn't an emergency, completely shocking!!
A misold, misleading policy which I am sure breaks the law. Watchdog - are you reading this?? .
Woke this morning, Wednesday, boiler failed. No heat, no hot water. Contacted Eon with whom we have a Service and Emergency Breakdown contract. Unlimited call-outs, 365 days a year The third person we spoke to claimed that they were giving us special treatment as we are in our 70s, valued customers and we have no other forms of heating. They will be with us to repair our heating in 7 days time!!!! What happened to the 365 days promised in the contract After several telephone calls they promised to look into the matter: we had contacted Trading Standards, who said we are in our rights to contact another firm and bill Eon, if they refused to attend the emergency within 1 hour. We are still waiting for the call. The contract is due for renewal on the 9th November 2013. Eon has had the impudence to raise the monthly cost by £1.00 per month for a non-existent service. Do you think we will be renewing this contract?
We phoned Eon 3 times on the Wednesday and they promised they would "get back to us". They did not. We phoned on Thursday and eventually they agreed to send an engineer on the Friday. I told them what was wrong with the boiler. The engineer arrived and phoned ideal for the part which they said would be delivered on Saturday to the local engineer. He stated he could fix the boiler early on Monday. When we returned home on Sunday, we had an answer phone message from Eon stating the boiler would be repaired on Tuesday (not Monday)and gave me a telephone number. When I phoned this number to say this was not acceptable I was told I had the wrong number. I checked the number again on the answer phone message and my log of phone calls and phoned again to be told I had the wrong number. When I phoned for the 3rd time, I was informed this number did not accept incoming calls. This action seems to graphically describe Eon's customer care policy. The people who answer the phones are representing Eon, whether they like it or not, and must to accept this fact. I then rang Eon and pointed out ita promise to us: With Eon Central Heating Care just sit back and relax. Unlimited call-outs, 365 days a year! An emergency hot line and call-outs 24/7.
Nick Warren found this review useful
After chasing for a correct bill for months, as all the estimated ones were much too high, I finally received one dated 7th October, and then received a letter dated 9th October threatening me with a debt collector because I had not paid the bill. The person who answered the phone didn't offer or give an apology and was less than helpful!
Eon left a footprint on my credit file even though I was up to date with payment! After an hour and a half of begging the man in the review team to look at it again he refused to listen several times! He finally listen and review the case again and found out it was their error! So they will remove it! I'm not happy that all they gave me is £5 compensation for calls wen I was extremely stressed the whole evening, got a bad headache and tension back pain all because they refused to listen to me and investigate it thoroughly! I will be leaving eon after 4 years of being a loyal customer with them. Stay away from them. Worst customer service ever!!!!
Do not rate this company at all - customer service is nill rude and unhelpful and describes itself by the representative as 'in a wierd way this iscustomer service# when repeating this back he then denies this - should listen to their recorded telephone conversations - wouldn't give them my business if they were the last one standing.
EOn is quite frankly a disgrace.
Their complaints process is dreadful. Their customer service team are rude and you can't reply to their emails.
Completely inflexible and very frustrating.
Absolutely not worth it given the alternative providers available
Avoid at all costs
Moved house. Received final bill on old house for £40 or so. Paid it and account closed April.
In June, received a revised final bill-over £1200 now outstanding which they proposed to STEAL from my bank account on Tuesday, despite my protestations that this could not possibly be correct-given the time period involved, a small factory would have struggled to consume the amount if electricity we were being billed for.
A series of snotty exchanges followed, in which it was suggested quite clearly that the bill was correct, I was wrong etc. In my complaint, I am also enclosing to them copies of e-mails from their staff which I consider to have snide and sarcastic undertones-clearly implying that I am trying it on, rather than making any attempt to even check that I might not have some point. Ever heard of the customer being right? Not at E.on, that's for sure.
I set about exhaustive detective work as it was clear they weren't going to do anythng. My hard work eventually established a typo on their part-they had put the wrong first digit of a meter reading sent to them in writing. Once they had recalculated the bill, turned out they owed me money. They could have spotted their own error with a quick look at the file and one might have expected that one of the people there might have thought I could have had a point that didn't it seem odd that a low user suddenly uses 10000 unexpected units?
Once I had done their quality assurance for them, did I receive an apology for the stress, hassle, time etc? Not a hint-just a flippant and nonchalant e-mail saying revised bill now attached and my complaint would be closed as clearly all sorted-absolutely not, after the time, effort and sheer hassle I've spent sorting out their slapdash approach to providing a "service".
Still, lesson learned. Never again. Going to spend same time again researching the oher energy suppliers before making a switch. Being realistic, expect it'll be a case of finding least worst but even that would be a dramatic improvement on E.on. The only thing they've boosted is my blood pressure.
Nick Warren found this review useful
Having read about these inept puppets, I feel very much for all the reviewers. Having had to explain the tariff back to a manager and he "agreed" it was confusing but still did nothing to rectify the issue of being over charged with a misleading tariff. I now have a bill with £20 debt collection agency fees added on even though there is no last bill or letter from this thieving agency. Seems standard that they think you will pay the £10 charge if they keep adding it to the bill yet not explain that is what the extra payment is. The paper bill doesn't have a breakdown or explain the total amount contains a charge from the debt agency, just makes out it's for the amount of electricity used.
I will not pay the debt collection part as I didn't last bill, will pay the bill once they have sorted out the fact that on (economy 7) with a manual switch - why oh why does the off-peak get changed when the installer specifically said it could not be changed, are we being conned into paying for peak times on the sly? And why after talking with neighbours (flats) have they all had a £400 pound bill on average when it has never gone over £200?!! I tried to contact them via their own site to ask how to pay the bill in my name as I didn't have access to the account and had only public internet and was not prepared to pay online with my card details. Gave my phone number for them to contact me at a convenient time - nada. No response although I did get a call at from an unrecognised number after 6pm not at 2pm (as specified) with no message left!!
Too many discrepancies, they do not answer your emails or their "contact" page on their website which conveniently does not give you a choice to have a copy sent to your own email address! All set up so that you do NOT have a comeback. Extremely arrogant and underhanded. I will be switching suppliers to an open one who can understand what they are selling and apologise when they make a mistake. If they want to chase me for the debts they can as I will have great pleasure in going to court with all the evidence of their mistakes from the last five years....my pleasure!
Where do I start on this one? Ok, I moved to a new property and Informed my supplier who is British Gas (who by the way is a far superior supplier) to take over at my new address, gave them a meter reading and all was well. About two weeks later I receive a bill of £55.99 from EON for........ wait for it......... A weeks supply of gas and electric form the 4th of Feb to the 13th of Feb. Mmmm on my tenancy agreement it says I moved in on the 11th of Feb (I'll let you do the maths!) £55.99 REALLY?. Now this is where it got even spookier. They had my name, address and was even so kind as to give me a account number, even though I had never been with EON in my life. That was cheeky to say the least, I thought it was obviously a mistake and called them to rectify the problem. The guy I got on the end of the phone was talking to me like I was in junior school. ' Let me put it in simple terms so that you can understand' he said. My reply was, 'now let me put it in simple terms, I ain't f***in' payin you s*%t'. Then another letter appeared , I called again to be confronted with the same arsey attitude and was put on hold until I gave up waiting. So I decided to write them a letter, asking if they could get in contact with me regarding the matter. Nothing. So I phoned them a third time and was told to provide a copy of my tenancy agreement. What the? So I suggested they got in touch with the local council for that information and left them to it. So when I got another letter demanding payment threatening action of involving a debt collection agency I thought best to just go straight to their head office, which by the was in Phoenix Park, Nottingham. I was angry that I had to take time off work to resolve the issue. I was met by the team leader Sophie Thrall who was very understanding and resolved the issue in less than a hour. My problem was, why did it take all this correspondence to resolve the issue? Why are the people on the switchboards arrogant stuck up wind-up merchants? And why the hell was I on hold for 30 minutes? I sent them a e-mail with my strong feelings attached, hoping that the company go bust in the near future and that they are a bunch of muppets, but I'd like to take that back. Muppets are far more sufficient than these clowns.
Nick Warren found this review useful
This Eon bunch of clowns have just sent me a letter threatening court action over £10 they think I owe them. The £10 is a debt collection fee they have slapped on because they think I paid their bill late when in fact it was paid just 2 days after I received it.
For the last 4 quarters I have received payment reminder letters & threat letters even before receiving the actual bill. Every time I've had to phone Eon and request that they: 1) Send me a bill & 2) Put their systems in order so that in future I receive a bill before a payment reminder & threats - as per normal business practice.
This time even after the phone call the bill still didn't arrive so I resorted to a letter of complaint & in that requested they send me a bill. I didn't even get an acknowledgement for my letter let alone a reply. Eventually the bill did arrive and was paid 2 days later.
These people are just complete goons - Avoid at all costs.
I look forward to writing part 2 of this feedback after the court hearing - this should be fun.
ps - Just in case you were wondering... I don't have a dog that eats Eon bills the second they pop through the letterbox.
I moved into my house in november 2012, the house was on a pre-payment meter, costing me around £25 a month for usage, plus around £15-20 for gas.
In december I had a standard meter put in as i was informed I would be better off using one of them.
I was told that it would take a few months for it to show up on my account that i had a standard meter rather than pre-payment. I had called up each month to see if it had been updated on my account, and in febuary i was informed that i could now be placed on a deal for £69pm for both gas and electric.
As I was informed of this price I thought everything was business as usual and continued paying bills etc. I recently had an email from E-on stating my direct debit has been changed to £92pm, to this I called up and questioned why it had gone up. I was informed it was due to my bills being underestimated and that i owed around £240 more, from between now and december, I thought this was high, as a new home owner I didnt know if this was normal or not. I was then asked to take a meter reading as they say that they have had no meter readings since december, despite somebody coming around to take the reading on 4th april, when I gave the reading i was informed that my usage was still underestimated, and my total bill had now gone up by another £92, so between 4th april and 13th april I have apparantly used £92 of electric and gas, now knocking my monthly bill to £119
I questioned why i was put on such a low price if it was leading to me owing such an amount in such a short time, to which they replied that it was based on estimates as they have had no meter readings.
I checked this and they have had every actual reading for gas, and only missed the actual reading in december due to the pre-payment meter being taken off.
I believe E-on purposely sets low amounts to give people a false sense of security in regards to what energy is being used compared to what is affordable, and therefore rack up higher bills.
I find it sickening that they treat customers in this way, lying from the start and continuing to lie throughout, customer service does not deal with the issue, only apologise on other peoples behalf.
I know i am responsible for my energy usage, but as both me and my partner both work 40+ hours per week, we are not home all the time and cant watch out meter every second of the day incase the suppliers have there estimates based on factual readings is too low!!.
as soon as what i owe is paid off, I'll be switching.
The worse experience ever, I'm so glad that I've changed supplier.
Their customer service is the most disgusting ever, once they even pretended to not understand me in order to avoid replacing a broken meter and stop overcharging me!
I don't understand how they are allowed to do it in a civil country like the UK.
Spencer Davis found this review useful
I chased Eon for over a year as they charged me for a previous owners electricity usage. Myself and the previous owner both gave different meter readings. It was so difficult to talk to anyone about the issue; and all advice was conflicting. I knew when I received a bill for £133 for three weeks there was an error but I couldn't convince anyone at Eon.
They were meant to deal with my formal complaint but I kept getting letters stating they would respond soon, however they never did. In the interim period I received threatening letters to pay the bill so I reluctantly paid it.
In the end because of the lack of response I went to the Ombudsman. Eon lied to the Ombudsman and the Ombudsman decided to believe them over me. I am determined to get my money back as I do not want to pay someone else's bill. I have warned everyone to stay clear of Eon.
I had an account with eon for some years that went smoothly then I 'switched' to another provider and then switched back. Despite calls almost every day, It took Eon 6 months to get it right. I was getting letters almost every day saying one thing or another, the stress was unbelievable. I decided to 'tweet' my dissatisfaction and from then on my experience was totally different. I have to say, if I could rate EON twitter team it would be 5+ stars but the general customer service, dont have a clue. Try it, it might work for you and your problem. To be fair, I was given compensation of credit to my account by AM of the Twitter team, who was amazing and kept on top of things until it seemed to be sorted (yesterday 25/3/13) But we will see.
Keep up the good work 'Twelpers' (esp AM)
I pay monthly by direct debit. Had agreed a monthly payment with E ON a couple of years back which they changed unilaterally without informing me.
Discovered the other day that I have a credit balance of nearly £800 on my account. Called and told them I wanted it back in my bank account. Operative said she could do this. Asked for interest. Refused.
Call and e mailed again. Was told it would take 10 working days (WHY?)
Asked why they had increased my monthly payments and was put on hold. And on hold. And on hold. Gave up after 25 minutes as the operative had clearly gone off on a tea break. Promised return calls do not materialise.
I hate this useless outfit
Giovan Maria Catalan Belmonte found this review useful
My father lived in a double glazed,insulated,studio apartment in a complex. Shower/toilet, kitchen,L shaped small room. Just enough room for single bed and setee(2 seater) and tv.He was hospitalised for 3 weeks prior to passing away. This coinciding with the first 3 weeks of the quarter. Account closed on Monday of fourth week.
For this 3 weeks in August, EON submitted a final bill of £192-00.The only thing using electricity for this period was a fairly new, energy efficient, fridge freezer. Everything else being unplugged or isolated. He was also in credit with his account.On challenging the bill, it was reduced to £90-00.This i again refused to pay. Next came a bill for £42-50. Which i again questioned, as i had now, been informed that the amounts were estimated. They kept refusing to read the meter.Next a solicitors letter from them demanding this amount.Stating on payment the account would be closed, paid 23rd December. End of story NO! 11th march another bill for £30-40. ESTIMATED.Here we go again.Am in the process of closing my personal EON account.Should have done it sooner. Expecting trouble.
YET ANOTHER BILL FOR £12-22. ON 21/3/2013. EON SAY MUST BE PAID.AS THEY HAVE DECIDED TO RE CALCULATE AGAIN. I contacted EON's solicitor.
Quote ."We were told, that on payment the account would be closed " . !!!!!!!! ?????
Contacted customer support today regards the latest bill grossly over estimated - could not believe the attitude and manner of the operative ... seriously and actively looking fr an alternative supplier. Wish I could say this was a one-off, alas not the case!
Giovan Maria Catalan Belmonte found this review useful
I have requested to change my meter from pre-payment to credit meter. I was booked an appointment to change the meter. The first time the engineer did not turn up. I have clearly mentioned to eon that I am on contracting and would loose a days pay to be at home. The second time, engineer turned up late and then he couldn't do the job as he needs more equipment.
I am working on a contract basis and taking a day off is loosing a days pay. The amount of money I have lost being at home for the appointment would be sufficient to pay energy bills for atleast 6 months :(
All I received from EON was a 20 pound check when they missed the appointment. Doesn't compensate with what I have lost because of their mistake.
They were not even ready to investigate the issue and try any way of compensating.
Giovan Maria Catalan Belmonte found this review useful
i spoke to an advisor based in Nottingham she had a shitty attitude which i explained i was recovering from pneumonia, being a product of weak sperm she failed to use her brain to realise this was a seriuos health matter and demanded full payment before my pay day which i explained that could not happen. i called back to speak to e.on advisor who basically told me her attitued was all wrong and he would set up a payment plan agreed to make a payment of £170 and i would get all the details in the post regarding the payment plan. on the 17/01/13 i came home from work to find my appartment very cold which the timer was set 4:00 pm to come on.After several attempt to increase the pressure to the boiler thinking this was the issue i decided to check my mail box to fine a letter from e.on stated '' you have not paid what you owe us'' and they had fitted a gas meter. I phoned e.on from 5:20 got through at 6;20pm asked to speak to a manager who put the phone down on me 7:00pm i spoke to a manager in the Nottingham area explaining i have no heating it is very cold i am also asthmatic, D replied there was nothing he could do as a manager to get the gas on. after being disolusioned by e.on i then phoned the o1158434262 number i ended up speaking to the original advisor who set up the payment plan the call was recorded as he began to inform me that he couls see my information on his screen it is clearly there in frot of him. Advisor P stated he would do two things 1 to get my gas back on as an emergancy 2 would be to look into the payment plan and why this was not done. P asked if the call was recorded and then admitted he failed to pass the information to the correct department and set up the payment plan. After being on hold for twenty minutes i was put through to a department called pdu this advisor informed me the gas was turned off and the token meter was seal ? for this to be removed i would have to pay £93.00. I had already explained that there was a payment plan set up the advisor said there is nothing in place to the effect of a payment plan. The advisor said if want your gas on you need to pay now or they would add this money to your account i explained that the house is freezing cold and my illness where i was forced to agree to the £93.00. the engineer turned up at 00:20am 7 hours without any heating no information passed on by e.on own advisors is this acceptable ?
18/01/13 at 9:35 am manager R explained to me e.on were perfectly in the right what they did he demanaed my medical discharge records from the hospital at this point he was told in an angry term not a chance even with a court letter. R, Manager also told me if i wanted gas to walk 8.8 miles to get a gas meter card, the walk would be there not returning back in thick snow with Asthma i explained i am not walking any where i also asked if this was a mother with a young child you would be treating them in this manner shocking.
at 3:45 i was informed by the manager they had a company rep in my area however he was refusing to drive up to my doo and if i wanted the gas card with £30 of gas i must walk to the end of my road in the thick snow at 5:00pm. walking to meet this rep he was sitting in his car while walking their was a ttal of 4 cars that drove past me. The rep gave me this N.Power card with £30 of gas on i asked what do i do with this card how does it work in reply the rep stated i don't know.
21/01/13 i phoned e.on to say what is happening regarding compensation and about removing this meter a manager phoned at 4:00pm to inform me that £30 was the compensation and he proceded to explain that E advisor on the 14/12/12 had informed me. At this point i reminded him about the payment plan agreed by P which was recorded the phone call was ended. a solicitors firm was sent a notification of their behaviour. i also was informed e.on tried to enforce a young single girl from birmingham to pay a bill of a £1000.00 which she wrote endless and endless letters explaining that this bill was not hers , but the prevoius owner due to the increasing bully and intimidating letters she was forced to get a solicitor involved and e.on admitted they were at fault.
if any one is reading this your option is to tackle e.on is through the legal system no win no fee and also to expose their behaviour by use of the media. i will be exposing e.on with this behavoiur until this matter is closed any one who chooses to get in touch i am meeting a journalist from a national paper on the 28/01/13 who has agree to run my story to expose energy companies using bullying tactics and lie to cover their errors. email me
Giovan Maria Catalan Belmonte found this review useful
EON worked out my new direct debit payment estimating that I will need to pay £96.00 per month to keep me covered. This was despite he fact that my most expensive winter months usage this past year was no more than £63.00 for December, January and February. Robbery!!
Giovan Maria Catalan Belmonte found this review useful
I move to my flat on the 1st October 2012 & the previous tenant was on E.on with a top up meter for gas but pay electric every 6 months. I only knew about the electric billing every 6 months because I rang them, it took over 10 minutes just to get through to someone, I told them I'm a new tenant and I asked how much the electric bill would roughly cost every 6 months, they didn't have an answer, I asked for a top up electric meter to be put in so it be easier for me to pay but they didn't say they would put one in and just said they will send me information and asked for the gas meter reading which I don't know. So a few days later I received a welcome letter from them telling me I'm on EnergyPlan with Prepayment for my Gas (which I already know as I have a meter for that) but no information about my electricity? So I tried calling them a few times but no answer, I was on hold for over 10 mins each time! Sent Emails.. they just told me to ring them which I'm fed up of doing and getting no answer! Now they send me a letter telling me I already owe them £119 & I've only lived here 2 months! I'm only on JSA so I don't know how I'm going to pay them. And still I keep getting letters from them address to the preview tenant. They are so useless, don't join them.
Giovan Maria Catalan Belmonte found this review useful
worst customer service ever, total ripoff prices, when i had a prepaid meter planned to be installed they told the engineer would call before coming but they did not, when i tried to talk to them they kept transferring me from a service to another and hanging up on me. do not use
We moved into our house in aug 2011. In the last year we have been asked several times for meter readings, which we have given. Each time we are told that they've not had a reading since we moved in which we know to be completely untrue! Then suddenly my bill went upto £101 a month with no notification in advance! When I rang to ask what was going on, they reply with "we have had to estimate your bill as we have not had a reading since aug 2011". I must mention as well that we were paying £66 a month, so this is some big rise because eon have been incompetent! But....then I ring them and give them my meter reading (again) and the man says that we are in fact in credit by £80 and can have a refund! So obviously I was very happy!! But then I get an email telling me that my bill will be going up to £113 a month! Who seriously can afford that?! So I rang and they said that as we are coming into winter they predict that we will use more gas and electric and that we should not have been given a refund! But if I pay what I owe, very nice of eon, our bill could go back down to £101 a month! Huh??? Our bill was £66, we cannot afford £101 a month let alone £113!!!!! And how are they allowed to predict that I will spend that much more? There is only 2 of us in the house and to use that much energy is frankly impossible for us! After being told by someone else that if I paid what I owe we could go back to normal, someone then tells me today that we are not in debt to eon and don't owe anything!! They are useless! I would not recommend anyone go with eon... Today I changed to someone new who can offer me a better, more reasonable price and hopefully better customer service! Please avoid eon at all costs!!!!
We moved from our flat to a new flat last December !, we gave them our new address and paid what we thought was our last bill at that address, we moved to our new address and again had eon as our supplier, we paid our bills on time each quarter. All was going good till last Friday when we received a letter from a debt collecting company telling us we owed £243 to them , as they had bought the debt from eon. So phoned eon and said they had sent letters to our old address, I told we had given them our new address!!! But they said talk to debt company!, it was nothing to do with them now!!!!! As you well could imagine I was very angry!!!! So Saturday spoke to the debt company and they said they wanted payment in full! So I paid the bill!!! With a lot of anger about the situation eon had put me in!!! We will change our electrical supplier after this incident....
Jai Nepal found this review useful
i had a representative come round to my house saying the government are offering you a low monthly plan of £79.99 a month at a fixed rate till 2013 and i asked will this go up he said no its fixed till 2013 so i thought this was a good offer as i was already paying £40.00 for gas and £40.00 electric a week,so i took this offer up in november 2011,come june 2012 i had a letter from eon saying my monthly direct debit was going up to £292.00 a month from £79.99 i was discuseted,as this was supposed to be a fixed rate till 2013,im a single mother on benefits with a low income,thats why i took the offer up in the first place,ive already contacted watchdog at the bbc and going to the citezens advice PLEASE BE AWARE DO NOT BE SCAMMED BY EONS OFFERS CHANGE PROVIDERS i will never go back to eon again!
Two weeks ago I had an eon representative knock on my door to take a meter reading, as they have many times before, i of course let him in to do so which took him a matter of seconds. He contacted the company with my readings and then left. I then received a call from eon yesterday, wanting to know when they are going to recieve payment of £55.00, which is what they are charging me for the man coming to my house! firstly i pointed out that i hadnt asked for him to come that they could have phoned me and i would have read the meter to them myself, and that if i had known they were going to try and charge me that then i wouldnt have answered the door to him... to which her reply was that they would have charged me the same price even if i wasnt at home! how can they do this? its daylight robbery! if i was at work and they knocked 3 times i would be charged 3 times... for the privilage of a knock? can i get out of these charges or refuse to pay them? i now have a debt on my pre payment meter which i fear is for this charge, if i change my supplier will the debt continue to be taken? eon are theives and they should be stopped from doin this! helen x
TRUE BAR STEWARDS
TRICKY TO DEAL WITH
TREAT ONE AS A SERF RATHER THAN A CUSTOMER
LOVE TO IGNORE THE OFFICIALS AT THE CITIZENS ADVICE BUREAU
Please read letter sent to EON:
Around 4.00pm today I called EON to report a fault with our boiler. I was told the first available appointment is some 4 days later, between 8.00 and 3,00 on Monday. I think this is totally unacceptable and not in keeping with the policy we were sold over the phone. My fault I should have read the fine print so I would have realised 24/7 emergency cover only meant you could call it in 24/7, but EON would not be availabe 24/7 unless you are considered vulnerable. Pity you don't point this out with the big red print used to sell the product. 96 hours to fix our boiler presents a totally unacceptable level of inconvenience. I made five calls in total, your advisors were helpful but could only promise we would get an earlier appointment if somebody in our area dropped out. We pay £198 for peace of mind only. Your service is very poor and I will not renew the contract next year. I will save my money so that if I choose, I can pay somebody locally, not line the pockets of an organisation that does not understand the concept of customer care. Tonight I read the terrible reviews EON have received, I wish I had read them sooner. Your average score was 2.9/10....somebody has been generous. I will now add my comments to that website and hopefully save some other people the angst of dealing with an incompetent organisation such as EON. British Gas here I come. I look forward to your comments which I hope will be more timely than your boiler service.
EON is the worst utility company in the UK. I have very bad experience with them. They have been charging direct debt twice a month, though the agreed number is one a month and even my account is 0 balance. Why is this happening, i am trying to find an answer from them. i have already applied with another company to change my Gas and electricity provider. my honest and sincere advice to everyone is to stay away from EON otherwise they will rip you off.
Eon gave me a set figure for my monthly direct debit. All was well. A year later when they reviewed my account they informed me I was in debt to them - three times my direct debit amount. Angry, I paid my debt and left them. They contacted me during the switch and promised this would not happen again if I stayed with them. Foolishly I agreed and a new direct debit figure was arranged. Now a year later, exactly the same has happened again but this time my debt is nearly seven times my direct debit amount!
I can't switch to another provider until this debt is paid. Eon are most definitely experts in "debt blocking" customers.
Next time I leave I will not be coming back.
I'm not even a customer and there stood at my door an over-friendly woman from Eon wanting to flog electricity and gas to me. She started with an unfounded claim that most of my neighbours were with Eon but that's about as far as she got. Fortunately I could curtail the conversation quickly as I switched supplier only 6 weeks go - not to Eon.
Eon is the last of the big six power companies to engage in door-to-door sales. Stop exploiting more vulnerable homeowners and sod off!
Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!
Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying
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I'll be glad when we finally get shot of them!
Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!
Don't get me wrong I really liked being an E.ON customer. They gave me good advice which I followed and I did save money by reducing my energy useage. However, the price of their gas and electricity just keeps going up and up; regardless of their baseless press announcement that they were reducing electricity by 6%. This only applied to a handful of people as far as I can tell. The cost of energy is everything and by moving to Scottish Power I will be saving £100+ a year. The fact that E.ON keep phoning me to ask me to stay is a sure sign that their customer churn must now be at unprecedented levels.
Crafty Linn found this review useful
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