I had reason to complain about Eon recently and found that they are bogged down by a process that favours the company rather than the customer. If you wish to make a complaint the Eon recommended way is to phine them on a chargeable number. The customer has to pay to make a complaint! If you send an email from within your account on-line, where they know all the details about you, Eon still insist you provide everything again - almost down to your blood type.
If Eon do reply to your email complaint - it does take days - they reply froman email address that you cannot reply to. They obviously feel they are so good at dealing with complaints that you would not want to folow up their response. No one takes rsponsibility for your complaint - it is just a general office - so there is no continuity of knowledge about the situation.
Once you have managed to make Eon make someone responsible for the complaint that perosn will claim to be interested in your concerns and that he has passed it on to the relevant parts of the company for them to consider your points. This person will, after an appropriate delay to make it look like they have done something, will reply claiming to have the appropriate parts of the company interested in your points. This person now claims that he has doen enough and you should be happy to close the complaint as he has told you it is resolved.
Well it is not and I am not happy and no one else should be. A company acnnot just decide that they feel they have done enough to resolve problems - what about the customer? Do we exist and are we more than just a method of increasing profits to the absolute greed level?
It is nothing but greed - customers have only one function - to make vast amounts of money from them but pretend it really does cost a lot to provide this energy.
Why must profits increase every year?
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