Apalling, they take your money but don't offer the service you pay for!!
My boiler failed on Wednesday. Rang E- on to initially be told it would be a full week before anyone can come out. Completely shocked I called back and asked to speak to a manager but none available. Then received a text to say that the new appointment was now priority so an engineer would call on Saturday (3 days after the boiler breakdown). A manager called me on Thursday morning and stated that there is no one else I can speak to, he was courteous enough but made it very clear that they will not come out before Saturday. I have young children in the house but not young enough for them to come out sooner. I have had no access to hot water (no electric shower) and have had to rely on neighbours and family to have showers!!! I am appalled at the sheer lack of sensitivity and common sense from these people. When one of my children suffered a bug and I couldn't even wash their hair, I phoned a local engineer that came within hours and came back the following day with a part and we now have hot water and heating - hurrah. Stay away from E-on and their heating care package, although it states on my contract that they provide emergency 24/7 callouts - this really is not the case. Apparently a young family without hot water and heating isn't an emergency, completely shocking!! A misold, misleading policy which I am sure breaks the law. Watchdog - are you reading this?? .
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