wouldn't know customer service if it smacked them in the face
We have a service contract with this company and to date we have been without any central heating since the 9.th November!! As reasonable people we initially accepted the 6 days wait before an engineer could attend although my husband is a pensioner, but hurray the engineer arrived last Friday and was here for 4 hours but left unable to fix it advising it was a 2 man job! OK still trying to keep reasonable we accept that they cannot 're attend until today the 20th and we receive a confirmation text. After waiting until 8pm and still no sign of a n engineer I contacted customer services still trying to be quite reasonable but was told that the engineer had cancelled the job off his handheld! Clearly it is unacceptable and upon my request for a call back from a manager that can tell me what has gone wrong and why their scheduling dept did not spot that our job had disappeared off their system but more importantly what time tomorrow they can get an engineer out, do they ring us ? You guessed it that will be a big fat NO. I work for a national company that manages teams of engineers that use handhelds and let me tell you if one of my staff delivered this kind of shocking customer service there would be action taken! Oh well best put another pair of socks on!
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