I thought they were good they are not really ....don't touch with a barge pole.
My boiler stopped working on the 18th November, no heating or hot water.i rang them and they said the earliest they can send an engineer out is three days later on 21st. My boiler has a reset button which I pressed and I also tried turning boiler off and on but did not work. Any way the engineer came in the 21st, pressed the reset button and it started up. He said he did not know what the problem was so could not order a part. He gave me a diary to complete should it fail again with questions to answer to give a better idea as what was wrong. The boiler lasted 3 hours before stopping again. I rang them straightaway and this time the earliest they could send an engineer was 6 days later on 27 November. To make matters worse I had a burst water pipe from the bathroom which flooded my dining room. This is not drying out properly due to no heating. I was in despair, felt unwell and depressed. The engineer came on the 27th and said the boiler needed a part which they did not have in stock so needed ordering. He said the customer service team would contact me that afternoon with an appointment date. They did not ring me I had to ring them. They said the part on order would be in stock on Monday 2nd December and when it comes in they will then contact me with an appointment date. I asked them if they could make a provisional date now rady for when the part comes in and they said their system does not allow them to rechedule in that way. I told that it made sense to make a provisional appointment which they could them give to somebody else if the part is not in on time and again they said that cannot do that. I asked for and idea of how long I would possibly wait for an appointment once the part is in and he said "about 3 or 4 days" ( in other words how long is a piece of string. By the time my boiler is fixed and up and running I will have been without heating and hot water for 3 weeks. This company I'd quick enough at taking your money but runs it on a shoe string where engineers are concerned. I am waiting til my boiler is up and running and then I am taking my business elsewhere. DO NOT USE EON FOR BOILER REPAIRS
To reply as a company, please log in to your business account.