Christopher McLain, Head of Home Energy Services (aka E-ON) Should Be Ashamed
Annual Service & Inspection should have taken place today. E-On/Home Energy Services (HES) sub-contracted the work out to another company (C & J - according to overheard conversation via 'Customer Support') - who duly sent out an engineer with no qualifications in regard to our back boiler. Could not have been in the house longer than 10 minutes before he was off again to his next 'job' - telling us that Customer Services would be ringing back 'within the hour'. Guess what? 2 hours later, I call customer services on their 0800 0158 072 number (rather than the 0345-StingtheCustomer one) and end up with around 45 minutes of grief and pain at the hands & voice of someone who - quite frankly - yawned down the phone at me.
I was then told that the earliest they could re-book would be 31st March. Originally, when the cover was about to expire in October 2013. I phoned them in September 2013 to book, only to be told I couldn't book until after 6th October 2013. Guess what? When I did phone on that date, I was told the earliest available date was today - 13th January 2014.
As it was, last year the first 'engineer' didn't even call on the first appointment. I complained to Customer DisServices, was told I would be sent a report as to what happened and why the original engineer didn't even bother calling ahead to cancel.
I'm still waiting for that one to arrive - so what are my chances on this incident?
The only thing I was able to get from the Yawner was a 'ticket' number (complaint reference number) which I hope the ba*tards will honour.
To reply as a company, please log in to your business account.