In summary, we have a central heating service and maintenance contract with EON, renewed in August 2013. Oh, if we could only turn back the clock and go elsewhere!
We lost both hot water and heating on 19 December. Despite having elderly relatives and very young children staying and a promise from customer services that we were a priority case, no attendance until December 30th!
Engineer was appalled that we had waited so long and slated EON call centre. Told us he wasn't allowed to order most likely failed part as he had to do cheaper potential cause first.
Heating failed 3 hours after visit. Earliest appointment 2 weeks later! No call back from customer services despite promises. New engineer (old one had resigned and gone to British Gas) who asked for boiler instruction manual. Repair made. Boiler failed again 2 hours later. No call back from customer services.
Two more visits later, boiler still not fixed and last engineer had to call boiler manufacturer to ask how boiler worked. Failed 30 mins after ' repair' . Earliest appointment was 3 weeks, reduced after a 45 min tortuous phone call to a10 day wait.
Been told that half the engineers in our area have resigned and joined British Gas. Well, home Energy Services/EON, we will be joining British Gas too when our contract is up.
Oh and thanks EON for NOT telling us that you were selling your residential servicing/ repair business to HES.