Eon Uk reviews

Eon Uk reviews

Very low
0.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
65 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

wouldn't know customer service if it smacked them in the face

We have a service contract with this company and to date we have been without any central heating since the 9.th November!! As reasonable people we initially accepted the 6 days wait before an engineer could attend although my husband is a pensioner, but hurray the engineer arrived last Friday and was here for 4 hours but left unable to fix it advising it was a 2 man job! OK still trying to keep reasonable we accept that they cannot 're attend until today the 20th and we receive a confirmation text. After waiting until 8pm and still no sign of a n engineer I contacted customer services still trying to be quite reasonable but was told that the engineer had cancelled the job off his handheld! Clearly it is unacceptable and upon my request for a call back from a manager that can tell me what has gone wrong and why their scheduling dept did not spot that our job had disappeared off their system but more importantly what time tomorrow they can get an engineer out, do they ring us ? You guessed it that will be a big fat NO. I work for a national company that manages teams of engineers that use handhelds and let me tell you if one of my staff delivered this kind of shocking customer service there would be action taken! Oh well best put another pair of socks on!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I feel like someone's kidding me.

I am on the plan "Electrical Heating with OVER 15hrs OFF PEAK" .
It turns out the "15 hours" per day are divided up between two metres that are off peak 8 hours each. Hahaha! So there must be 48 hours in a day, according to them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Apalling, they take your money but don't offer the service you pay for!!

My boiler failed on Wednesday. Rang E- on to initially be told it would be a full week before anyone can come out. Completely shocked I called back and asked to speak to a manager but none available. Then received a text to say that the new appointment was now priority so an engineer would call on Saturday (3 days after the boiler breakdown). A manager called me on Thursday morning and stated that there is no one else I can speak to, he was courteous enough but made it very clear that they will not come out before Saturday. I have young children in the house but not young enough for them to come out sooner. I have had no access to hot water (no electric shower) and have had to rely on neighbours and family to have showers!!!
I am appalled at the sheer lack of sensitivity and common sense from these people.
When one of my children suffered a bug and I couldn't even wash their hair, I phoned a local engineer that came within hours and came back the following day with a part and we now have hot water and heating - hurrah. Stay away from E-on and their heating care package, although it states on my contract that they provide emergency 24/7 callouts - this really is not the case. Apparently a young family without hot water and heating isn't an emergency, completely shocking!!
A misold, misleading policy which I am sure breaks the law. Watchdog - are you reading this?? .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer Service - forget it. Go elsewhere as we are doing

Woke this morning, Wednesday, boiler failed. No heat, no hot water. Contacted Eon with whom we have a Service and Emergency Breakdown contract. Unlimited call-outs, 365 days a year The third person we spoke to claimed that they were giving us special treatment as we are in our 70s, valued customers and we have no other forms of heating. They will be with us to repair our heating in 7 days time!!!! What happened to the 365 days promised in the contract After several telephone calls they promised to look into the matter: we had contacted Trading Standards, who said we are in our rights to contact another firm and bill Eon, if they refused to attend the emergency within 1 hour. We are still waiting for the call. The contract is due for renewal on the 9th November 2013. Eon has had the impudence to raise the monthly cost by £1.00 per month for a non-existent service. Do you think we will be renewing this contract?

We phoned Eon 3 times on the Wednesday and they promised they would "get back to us". They did not. We phoned on Thursday and eventually they agreed to send an engineer on the Friday. I told them what was wrong with the boiler. The engineer arrived and phoned ideal for the part which they said would be delivered on Saturday to the local engineer. He stated he could fix the boiler early on Monday. When we returned home on Sunday, we had an answer phone message from Eon stating the boiler would be repaired on Tuesday (not Monday)and gave me a telephone number. When I phoned this number to say this was not acceptable I was told I had the wrong number. I checked the number again on the answer phone message and my log of phone calls and phoned again to be told I had the wrong number. When I phoned for the 3rd time, I was informed this number did not accept incoming calls. This action seems to graphically describe Eon's customer care policy. The people who answer the phones are representing Eon, whether they like it or not, and must to accept this fact. I then rang Eon and pointed out ita promise to us: With Eon Central Heating Care just sit back and relax. Unlimited call-outs, 365 days a year! An emergency hot line and call-outs 24/7.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Letter threatening me with a debt collector two days after my bill was received!

After chasing for a correct bill for months, as all the estimated ones were much too high, I finally received one dated 7th October, and then received a letter dated 9th October threatening me with a debt collector because I had not paid the bill. The person who answered the phone didn't offer or give an apology and was less than helpful!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bill doubled from pay as you go to direct debit

Bill doubled from pay as you go to direct debit

Stay away from eon my gas has gone from 80 pounds a month in the coldest month on pre paid meter to 160 pounds a month within the first month of changing over to direct debit. This month they are quoting for is February where it's been the mild temps for 10 days reaching 17-20 degrees! They are now forcing me to pay this bill cos their meter is 'correct! Rip offs!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

When speaking with Eon Customer service after 35 minutes the customer service guy says 'in a wierd way this is customer service' - this sums this company up.

Do not rate this company at all - customer service is nill rude and unhelpful and describes itself by the representative as 'in a wierd way this iscustomer service# when repeating this back he then denies this - should listen to their recorded telephone conversations - wouldn't give them my business if they were the last one standing.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Use with caution

This company grab your money. They do not take into account the times you hit a rough patch and don't empathise at all!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful customer service and rude staff

EOn is quite frankly a disgrace.

Their complaints process is dreadful. Their customer service team are rude and you can't reply to their emails.

Completely inflexible and very frustrating.

Absolutely not worth it given the alternative providers available

Avoid at all costs
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The worst-steer clear

Moved house. Received final bill on old house for £40 or so. Paid it and account closed April.

In June, received a revised final bill-over £1200 now outstanding which they proposed to STEAL from my bank account on Tuesday, despite my protestations that this could not possibly be correct-given the time period involved, a small factory would have struggled to consume the amount if electricity we were being billed for.

A series of snotty exchanges followed, in which it was suggested quite clearly that the bill was correct, I was wrong etc. In my complaint, I am also enclosing to them copies of e-mails from their staff which I consider to have snide and sarcastic undertones-clearly implying that I am trying it on, rather than making any attempt to even check that I might not have some point. Ever heard of the customer being right? Not at E.on, that's for sure.

I set about exhaustive detective work as it was clear they weren't going to do anythng. My hard work eventually established a typo on their part-they had put the wrong first digit of a meter reading sent to them in writing. Once they had recalculated the bill, turned out they owed me money. They could have spotted their own error with a quick look at the file and one might have expected that one of the people there might have thought I could have had a point that didn't it seem odd that a low user suddenly uses 10000 unexpected units?

Once I had done their quality assurance for them, did I receive an apology for the stress, hassle, time etc? Not a hint-just a flippant and nonchalant e-mail saying revised bill now attached and my complaint would be closed as clearly all sorted-absolutely not, after the time, effort and sheer hassle I've spent sorting out their slapdash approach to providing a "service".

Still, lesson learned. Never again. Going to spend same time again researching the oher energy suppliers before making a switch. Being realistic, expect it'll be a case of finding least worst but even that would be a dramatic improvement on E.on. The only thing they've boosted is my blood pressure.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Deceptive tactics and outright lies

Having read about these inept puppets, I feel very much for all the reviewers. Having had to explain the tariff back to a manager and he "agreed" it was confusing but still did nothing to rectify the issue of being over charged with a misleading tariff. I now have a bill with £20 debt collection agency fees added on even though there is no last bill or letter from this thieving agency. Seems standard that they think you will pay the £10 charge if they keep adding it to the bill yet not explain that is what the extra payment is. The paper bill doesn't have a breakdown or explain the total amount contains a charge from the debt agency, just makes out it's for the amount of electricity used.
I will not pay the debt collection part as I didn't last bill, will pay the bill once they have sorted out the fact that on (economy 7) with a manual switch - why oh why does the off-peak get changed when the installer specifically said it could not be changed, are we being conned into paying for peak times on the sly? And why after talking with neighbours (flats) have they all had a £400 pound bill on average when it has never gone over £200?!! I tried to contact them via their own site to ask how to pay the bill in my name as I didn't have access to the account and had only public internet and was not prepared to pay online with my card details. Gave my phone number for them to contact me at a convenient time - nada. No response although I did get a call at from an unrecognised number after 6pm not at 2pm (as specified) with no message left!!
Too many discrepancies, they do not answer your emails or their "contact" page on their website which conveniently does not give you a choice to have a copy sent to your own email address! All set up so that you do NOT have a comeback. Extremely arrogant and underhanded. I will be switching suppliers to an open one who can understand what they are selling and apologise when they make a mistake. If they want to chase me for the debts they can as I will have great pleasure in going to court with all the evidence of their mistakes from the last five years....my pleasure!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

.......... Speechless........... Literally!

Where do I start on this one? Ok, I moved to a new property and Informed my supplier who is British Gas (who by the way is a far superior supplier) to take over at my new address, gave them a meter reading and all was well. About two weeks later I receive a bill of £55.99 from EON for........ wait for it......... A weeks supply of gas and electric form the 4th of Feb to the 13th of Feb. Mmmm on my tenancy agreement it says I moved in on the 11th of Feb (I'll let you do the maths!) £55.99 REALLY?. Now this is where it got even spookier. They had my name, address and was even so kind as to give me a account number, even though I had never been with EON in my life. That was cheeky to say the least, I thought it was obviously a mistake and called them to rectify the problem. The guy I got on the end of the phone was talking to me like I was in junior school. ' Let me put it in simple terms so that you can understand' he said. My reply was, 'now let me put it in simple terms, I ain't f***in' payin you s*%t'. Then another letter appeared , I called again to be confronted with the same arsey attitude and was put on hold until I gave up waiting. So I decided to write them a letter, asking if they could get in contact with me regarding the matter. Nothing. So I phoned them a third time and was told to provide a copy of my tenancy agreement. What the? So I suggested they got in touch with the local council for that information and left them to it. So when I got another letter demanding payment threatening action of involving a debt collection agency I thought best to just go straight to their head office, which by the was in Phoenix Park, Nottingham. I was angry that I had to take time off work to resolve the issue. I was met by the team leader Sophie Thrall who was very understanding and resolved the issue in less than a hour. My problem was, why did it take all this correspondence to resolve the issue? Why are the people on the switchboards arrogant stuck up wind-up merchants? And why the hell was I on hold for 30 minutes? I sent them a e-mail with my strong feelings attached, hoping that the company go bust in the near future and that they are a bunch of muppets, but I'd like to take that back. Muppets are far more sufficient than these clowns.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

To court over £10 - then so be it. I can't wait.

This Eon bunch of clowns have just sent me a letter threatening court action over £10 they think I owe them. The £10 is a debt collection fee they have slapped on because they think I paid their bill late when in fact it was paid just 2 days after I received it.

For the last 4 quarters I have received payment reminder letters & threat letters even before receiving the actual bill. Every time I've had to phone Eon and request that they: 1) Send me a bill & 2) Put their systems in order so that in future I receive a bill before a payment reminder & threats - as per normal business practice.

This time even after the phone call the bill still didn't arrive so I resorted to a letter of complaint & in that requested they send me a bill. I didn't even get an acknowledgement for my letter let alone a reply. Eventually the bill did arrive and was paid 2 days later.

These people are just complete goons - Avoid at all costs.

I look forward to writing part 2 of this feedback after the court hearing - this should be fun.

ps - Just in case you were wondering... I don't have a dog that eats Eon bills the second they pop through the letterbox.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Useless money grabbers

I moved into my house in november 2012, the house was on a pre-payment meter, costing me around £25 a month for usage, plus around £15-20 for gas.
In december I had a standard meter put in as i was informed I would be better off using one of them.
I was told that it would take a few months for it to show up on my account that i had a standard meter rather than pre-payment. I had called up each month to see if it had been updated on my account, and in febuary i was informed that i could now be placed on a deal for £69pm for both gas and electric.
As I was informed of this price I thought everything was business as usual and continued paying bills etc. I recently had an email from E-on stating my direct debit has been changed to £92pm, to this I called up and questioned why it had gone up. I was informed it was due to my bills being underestimated and that i owed around £240 more, from between now and december, I thought this was high, as a new home owner I didnt know if this was normal or not. I was then asked to take a meter reading as they say that they have had no meter readings since december, despite somebody coming around to take the reading on 4th april, when I gave the reading i was informed that my usage was still underestimated, and my total bill had now gone up by another £92, so between 4th april and 13th april I have apparantly used £92 of electric and gas, now knocking my monthly bill to £119
I questioned why i was put on such a low price if it was leading to me owing such an amount in such a short time, to which they replied that it was based on estimates as they have had no meter readings.
I checked this and they have had every actual reading for gas, and only missed the actual reading in december due to the pre-payment meter being taken off.
I believe E-on purposely sets low amounts to give people a false sense of security in regards to what energy is being used compared to what is affordable, and therefore rack up higher bills.

I find it sickening that they treat customers in this way, lying from the start and continuing to lie throughout, customer service does not deal with the issue, only apologise on other peoples behalf.

I know i am responsible for my energy usage, but as both me and my partner both work 40+ hours per week, we are not home all the time and cant watch out meter every second of the day incase the suppliers have there estimates based on factual readings is too low!!.

as soon as what i owe is paid off, I'll be switching.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unreliable, threatening, vindictive.

The worse experience ever, I'm so glad that I've changed supplier.
Their customer service is the most disgusting ever, once they even pretended to not understand me in order to avoid replacing a broken meter and stop overcharging me!
I don't understand how they are allowed to do it in a civil country like the UK.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The RatingwRorst customer services I've ever experienced

I chased Eon for over a year as they charged me for a previous owners electricity usage. Myself and the previous owner both gave different meter readings. It was so difficult to talk to anyone about the issue; and all advice was conflicting. I knew when I received a bill for £133 for three weeks there was an error but I couldn't convince anyone at Eon.

They were meant to deal with my formal complaint but I kept getting letters stating they would respond soon, however they never did. In the interim period I received threatening letters to pay the bill so I reluctantly paid it.

In the end because of the lack of response I went to the Ombudsman. Eon lied to the Ombudsman and the Ombudsman decided to believe them over me. I am determined to get my money back as I do not want to pay someone else's bill. I have warned everyone to stay clear of Eon.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

3 stars only because of the twitter team!

I had an account with eon for some years that went smoothly then I 'switched' to another provider and then switched back. Despite calls almost every day, It took Eon 6 months to get it right. I was getting letters almost every day saying one thing or another, the stress was unbelievable. I decided to 'tweet' my dissatisfaction and from then on my experience was totally different. I have to say, if I could rate EON twitter team it would be 5+ stars but the general customer service, dont have a clue. Try it, it might work for you and your problem. To be fair, I was given compensation of credit to my account by AM of the Twitter team, who was amazing and kept on top of things until it seemed to be sorted (yesterday 25/3/13) But we will see.
Keep up the good work 'Twelpers' (esp AM)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Thieving bastards

I pay monthly by direct debit. Had agreed a monthly payment with E ON a couple of years back which they changed unilaterally without informing me.

Discovered the other day that I have a credit balance of nearly £800 on my account. Called and told them I wanted it back in my bank account. Operative said she could do this. Asked for interest. Refused.

Call and e mailed again. Was told it would take 10 working days (WHY?)

Asked why they had increased my monthly payments and was put on hold. And on hold. And on hold. Gave up after 25 minutes as the operative had clearly gone off on a tea break. Promised return calls do not materialise.

I hate this useless outfit
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

do not use, do not trust EON !

My father lived in a double glazed,insulated,studio apartment in a complex. Shower/toilet, kitchen,L shaped small room. Just enough room for single bed and setee(2 seater) and tv.He was hospitalised for 3 weeks prior to passing away. This coinciding with the first 3 weeks of the quarter. Account closed on Monday of fourth week.
For this 3 weeks in August, EON submitted a final bill of £192-00.The only thing using electricity for this period was a fairly new, energy efficient, fridge freezer. Everything else being unplugged or isolated. He was also in credit with his account.On challenging the bill, it was reduced to £90-00.This i again refused to pay. Next came a bill for £42-50. Which i again questioned, as i had now, been informed that the amounts were estimated. They kept refusing to read the meter.Next a solicitors letter from them demanding this amount.Stating on payment the account would be closed, paid 23rd December. End of story NO! 11th march another bill for £30-40. ESTIMATED.Here we go again.Am in the process of closing my personal EON account.Should have done it sooner. Expecting trouble.
YET ANOTHER BILL FOR £12-22. ON 21/3/2013. EON SAY MUST BE PAID.AS THEY HAVE DECIDED TO RE CALCULATE AGAIN. I contacted EON's solicitor.
Quote ."We were told, that on payment the account would be closed " . !!!!!!!! ?????
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Robbery

I am completely shocked at the fictional blow up prices they invent and add up to your monthly direct debit without even notifying or consulting you! I am looking to switch provider urgently.

Is Eon Uk your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Eon Uk Details

About this company

We are one of the UK’s leading integrated power and gas companies – generating and distributing electricity, and retailing power and gas – and are part of the E.ON group, the world's largest investor-owned power and gas company.

Visit Eon Uk

Category

Eon Uk is ranked 9 out of 10 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.