Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!
Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying
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I'll be glad when we finally get shot of them!
Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!
I've been with eon for a year or two now, the initial door to door salesmen were ok, not too pushy. Gas and Electricty service itself has been fine and it's easy to check and switch packages online. The online energy tracking meter plus their range of energy saving products for the home are handy too. Overall i'm happier with them than previous suppliers i've used, so i would recommend them.
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