Eonenergy reviews

Eonenergy reviews

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Unbelievable, they think we have never heard the same old excuses before!!!

Yet again had to wait for them to call me to arrange the so called 'annual service' as when I tried to get a date that was convenient to me on line, none were available.

On the very day of the service appointment they call to ask if the engineer could call earlier than the appointed time. (its Friday and he wants to go to the pub at 3 to be with his mates instead of working for a living like the rest of us)
'No, I am at work, he will have to call between the hours you set and made the appointment for'.

Couple of hours later 'sorry the engineer has had to attend an emergency call out and won't be able to attend today'. Heard it a least twice before and funny enough those were on Friday afternoons as well. Luckily I was still at work or I would have been well hacked off, especially as I arranged to leave earlier than normal and would have to make the time up next week.

They ask 'Is tomorrow (Saturday) convenient? Normally I want a Saturday but they are never available, but sadly on this occasion I have things to do, so had to decline. How about Thursday? 'No, how about next Saturday?'. Well blow me down, they agreed! I'm definitely not holding my breath though, as sure as the sky is blue they will either just not bother turning up or phone with yet another lame excuse which I've heard a few times before already.

Seriously need to consider moving my service contract to a more reliable company. Any good recommendations out there?

I beg you all not to touch EON (the meaning: 'An indefinite and very long period of time'. Oh so very true!!! ) with the proverbial barge pole and spend your money on a much better customer service orientated company, who actually realise customers have a life too and that we are not stupid idiots who can't see past the lies and deceit!.

So my motto now: is to get the service done and any repairs necessary, then move my contract asap.
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Stay well clear this company are crooks and dont have any customer care

In Nov 2013 I switched over to E ON for a better deal they said that I have an economy 10 meter and that they are happy to replace it after I have joined them my electric went live on the 5 of Dec 2013 but my gas went live on the 18th Dec 2013 the day they increased the gas price. As I was not happy with the price going up while I was joining them I went back to N Power but in January 2014 I found out that I do not have an economy 10 meter but a economy 7 meter and I should have been able get a fix rate deal, N Power Paid me compensation and gave me a fantastic deal because of their confusion about the meter. But Eon For 38 days of gas they want £179.30 and for the 49 days of electric they want £64.60 (bear in mind this winter has been mild) their gas bill alone is more then I paid for gas and electricity with N Power. I have raised 3 complaints with E on and only 1 has been acknowledge and that on the 17th of Feb 2014 was closed without my knowledge. My complaint has been reopened and has been backdated to Dec 2013. On the web site they boost that they close a complaint within two days but my experience the customer service agent closed my complaint because I was satisfied which i would dispute and find the customer team dishonest. To date I have refused to pay the bill until they can put all the discounts that should have been applied and for my time I want compensation because I would estimate I been on the phone for about 15 hours. Will update you what they say. PLEASE NOTE I AM NOT SAYING N POWER IS ANY BETTER BUT THEY PUT THEIR HANDS UP AND PAID UP.
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They have chased me around unlawfully.

Since I moved into my property, I was with British gas. Within few months after moving into my property, I changed my gas into prepayment meter. My electricity was always on prepayment. I was happy this way as I can budget my money and see how much I am spending a week. Therefore, I never had a conflict with British Gas such as not paying my bill etc. I was a happy customer with them for many years.

Recently, I had so many phone calls from EON trying to convince me to switch over to them until oneday I decided "why not give it a try"?. After I switched over to them, I was able to notice that my electricity was charged at a more higher rate. I didn't bother concentrating too much on my gas. Within a month, I switched back to British Gas.

After I left them, I received lot of letters fro them stating that I owe them money. On one occasion, I sent them an email asking them stating that I, as a prepayment customer, I cannot owe them anything. They ignored my email and sent me another reminder by post. This time, I didn't bother opening the post. I redirected back to them suggesting that they no longer harass me as I owe them nothing. Then they sent me a reminder through their debt company (UDS) to make the payment. When I rang the debt company and explained the situation, they put me through to EON. The EON apologized and stated that it was their error. I asked them how could they make such an error if I am on prepayment. Again they apologized the fact that I rang and assured me that I will receive no further correspondence as they will take care of the rest. Unexpectedly, I received another letter from them today with the same information stating that I owe them money. On the letter, they used tactics to explain that if I don't make a payment, they will pass my details over to a debt team for which reason I will have a very bad credit score in the future.

Personally, I never mention nothing negative about an energy supplier. They way I see it is, everyone has their own preference to decide which ever supplier is suitable for them. At present, I will give the same opinion except warn others to completely avoid EON. This is because EON are unfair and unjust. Since I have left them, they have chased me around unnecessarily till now. After I rang them, they confirmed that it was due to an error and therefore, I will no longer hear from them. If the problem is continuously persisting, I have every right to feel disappointed. If they had this courage to chase me around all this time unlawfully, they would have certainly done an unlawful act to benefit them selves if only they had the opportunity to do so and then get away with it.

At present, all I can do is send an email to the debt company explaining the full circumstance A to Z and completely ignore the EON's correspondence. Responding to them will be pointless and repetitive. In future, if they attempt to take me to the court, I will provide the court with all the evidence.

When I switched over to them from British Gas, all I received from British Gas was a standard letter stating "We are sorry that you are leaving us". They never made any claims such as I owe them any money as EON. Due to the EON's unjustness, my general opinion to customers will be to avoid this company completely. If the EON was not unlawfully chasing me around, I would have only stated that British Gas is my preference over EON. As the EON's particular form of act seems unjust and unprofessional without a clear explanation, it is best to completely avoid them.
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Awful company Zero ethics

A few years ago my supplier was E.on and after my meter was upgraded by Seimens the tariff was set up the wrong way round so day time was charged at night rate and vica-versa.

After a couple of YEARS this was pointed out to me, with a bill of 1600 pounds ! Around this time their were 2 similar cases on our local news (Anglia) when E.on had done the same thing one was a small shop the other a British Leigion Club, once Anglia got involved the error was wiped, now I know I used the power etc but it still was not my mistake, when I spoke with them about what I had seen on TV they denied this ever happened, reluctantly I agreed to pay the money back over the period I have built it up, this was completed 2 years ago. At this point I changed to British Gas (top company !!) and thought it was all done, after several leters and phone calls saying 'come back to us' from E.on, everytime I took the time to explain that if hell ever froze over then I may consider it, other than that I would prefer to remove my limbs and burn them for heat ! Well last week a letter explaining that I owed the another 176 pounds, yes it took them 2 years to work this out !

My opinions and views but I would never use again, customer service is poor with the exception of a couple of people who I did find who actually tried to help, for those I wish them every sucess and hope they get a job with a better company.
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A TOTAL AND UTTER DISGRACE

WARNING, A TRULY HORRID AND NASTY COMPANY.
I have recently switched from eon due to the total and utter shambles they call customer services and there theft and lies regarding my account.
I recently arranged a payment plan with eon due to an incompetant oversight on there behalf (Common practice by them I have since been told) ie I didnt receive a bill for nearly a year despite repeated phone calls to them.
On a recent bank statement I noticed that they had up my payments without telling me by £50.00 per month, leaving me very very short of food and fuel for work. On calling them to complain I was promised a call back by manageress by the name of Sam, this didnt happen. On further calls I eventually spoke to Sam who was very rude, unsympathetic and could careless, I tried to air my frustration and annoyance and tried to reason with Sam only to be told so what. Should you or anyone you know have the oppurtunity to join this shambles please heed my advice and steer well clear because they truly are a horrid and nasty company the likes I have never experianced before.
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Rubbish and expensive

Firstly E.on aren't that cheap, especially when they undercharge you for a year despite repeated phone calls telling them they're not taking enough money and then they write to you asking for all the money to be paid upfront. Given that we couldn't afford to repay all of this in one go they stuck us on a prepayment meter, and now won't let us change back without paying a £200. We also can't move suppliers to a cheaper tariff with this meter!

Customer service is rubbish - they don't answer emails as promised with 5 working days, and then when you email their complaint address they send you an automatic email saying

"he email you've attempted to send has not been delivered.

Please resend your comments using the link provided to http://www.eonenergy.com/At-Home/Contact.

We've redirected you to the website to guarantee the security of your information, as any information you send to us will be via a secure server.

Please don't reply directly to this email.

Kind Regards
E.ON"

I'll be glad when we finally get shot of them!

UPDATE 10/08/12

Left e.on and now with EDF energy who have been brilliant and are now removing my pay as you meters free of charge! E.on even had the cheek to call me nearly two weeks after I had started the cancellation process to ask me why I was leaving (they obviously don't keep notes about customer calls) and to tell me that they could have actually changed my meters but didn't know why I wasn't told that at the time!! Totally incompetent company!
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Good service and a nice range of energy saving products

I've been with eon for a year or two now, the initial door to door salesmen were ok, not too pushy. Gas and Electricty service itself has been fine and it's easy to check and switch packages online. The online energy tracking meter plus their range of energy saving products for the home are handy too. Overall i'm happier with them than previous suppliers i've used, so i would recommend them.

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Eonenergy Details

About this company

E.ON provide gas and electricity as well as renewable energy to the home and to business within the UK.

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