Equipyourtrip reviews

Equipyourtrip reviews

Acceptable
6.2
from 0 - 10
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62 Trustpilot review(s)
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Fantastic seller, highly recommended

Had left ordering a Travel Pack for my trip away til the very last minute. I rang Equipyourtrip.com and spoke to a very friendly and helpful gentleman called Steve. He calmed me down, assured me that my Caribee Travel Pack would be delivered the very next day and not to panic. Sure enough at 12.30 pm the FedEx van pulled up and delivered my fantastic Rucksack. Absolutely saved the day, fantastic company, phenomenal customer service and amazing value. Thanks again Steve, you are a star
Equipyourtrip

Reply from Equipyourtrip

Thank you for the glowing review, Just glad we were able to help supply you in time!
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Dreadful!! Poor service - returned goods and no refund so now £132 poorer

I ordered Helly Hansen pants with 2-5 days delivery. 10 days later they had not arrived. On phoning I was advised the item was no longer available but they would send a replacement and was assured by [Name] it would match the jacket I had. 11 days later, following more chasing and holiday imminent, it was received and was not as I was led to believe. I returned it. Since then despite phone calls and emails I have not received a response or refund so I am £132.99 plus postage out of pocket and the time has now elapsed when I might have raised a dispute with PayPal. My advice - do not use - not one part of the transaction was acceptable!
Equipyourtrip

Reply from Equipyourtrip

Hello Barbara, We can see your order was placed in December 2013 and we can see that an alternative model of pant was sent to you after consultation via phone. If a customer is unhappy with their purchase we have a return policies in place, unfortunately we have no record of your item being returned, We weren't even aware of this issue until your post this week. Unfortunately we have not found any e-mail correspondence over the last 4 month and we always have some manning the phones between 9-5. Do you have any additional information on the tracking or courier along with time frames and we will look into this and take the appropriate action on our findings.
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Straight forward purchase of my ME Jacket

Received item within a few days. No hassles during the purchase process!

Thanks!
Equipyourtrip

Reply from Equipyourtrip

Thank you John glad we could help!
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Untrustworthy - be very careful with this vendor

The item I ordered arrived and is fine so I am happy about this. However, the vendor charged double the post and packing fee that was specified at ordering. Despite the fact that I have a screen shot of the order page clearly showing the lower price the vendor has refused to do return the over-charge. This does not seem to be a very trustworthy or considerate vendor- be very careful with this vendor.
Equipyourtrip

Reply from Equipyourtrip

Hello Samuel, We could not find any fault within the system when retracing your steps when placing your order and this discrepancy was not made aware to us until a short while after your item was delivered. All invoices showed the correct pricing of £4.95 for this weight and size of package. Unfortunately the attachment you sent was not clear and did not indicated to that order or item. We will happily give you 5% discount if you choose to order from us again.
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P & P costs

Smooth service - however the website said £2.50 p & p costs and the price came out at £3.85. Odd but acceptable.
Could have a Clear order button - when I was checking the p & p the order qty kept going up & up :).
Solution: order -1 items and then it was sorted - odd but a tricky solution for a non-IT person.....
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Efficient Service

Happy to use EYT for a second time. Thanks
Equipyourtrip

Reply from Equipyourtrip

Thank you for your order!
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Excellent service

I am satisfied with your service and product.
Thank you for accepting the order from Japan.
Equipyourtrip

Reply from Equipyourtrip

Thank you Mastato, We are always happy to send to Japan
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honest

honest reply from an email 3 months ago about winter delivery , and true to steve's word both gloves arrived on week before he said hey would. was worried initial and thought i would never see them but i have them in in time for some dry tooling but one day to late for the first ski tour of the season . many thanks from a very happy customer from austria . lg scot
Equipyourtrip

Reply from Equipyourtrip

Thanks Scott, We appreciate your honest feed! Thanks again
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Amazing service!

I had a great service from Equipyourtrip I recieved my package on a SATURDAY and I was like AMAZING it was great 10/10 service and the item was just as stated thankyou so much EYT
Equipyourtrip

Reply from Equipyourtrip

Thanks For the Positive review, glad we could help!!!
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Excellent service

It was a pleasure to deal with equipyourtrip.com.
Good service and an excellent product.
Equipyourtrip

Reply from Equipyourtrip

Thanks Pedro, Glad we could provide a good service. Enjoy!
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Reliable and honest

Good communication, excellent service and easy to use website. Products pretty good too.
Equipyourtrip

Reply from Equipyourtrip

Thanks Martin, Happy we could help!
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Review by confirmed purchaser

Rubish - 10 days to post the item and no response to email

Ordered a jersey that was supposedly in stock. They posted it 10 days after payment, and that was only becuase I put in a claim with Paypal. No response to emails. Extremely poor service and have no intention of ever using them again
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Fast delivery to DK!

Track & and trace number from Royal Mail updated from Danish postal service, thats nice. Competitive prices and good webpage.
Equipyourtrip

Reply from Equipyourtrip

Soren, Thank you for your glowing review, we are happy to of provided a positive transaction.
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Top class service!

After a delivery problem with some climbing shoes, days before I left for Font, Equip Your Trip were more helpful than I could of imagined possible! Got my shoes the day before I left for France! I was a very happy happy man and the holiday was amazing!
Equipyourtrip

Reply from Equipyourtrip

Thanks Eddie for you great review! Hope you had a great trip.
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Everythings OK

The Danish postal service was very slow, everything else worked fine.
Equipyourtrip

Reply from Equipyourtrip

Hello Mogens, Thank you for your positive review
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Exellent service

I recently ordered a rucksac which the Post Office failed to deliver. However Steve made sure that I received the item the next day. I would certainly recommend you for your prompt, friendly and helpful service

Many thanks

D Jenkin
Equipyourtrip

Reply from Equipyourtrip

Sorry for any hick ups with the postal service, we are just glad that we could replace the item.
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Review by confirmed purchaser

BAD CUSTOMER SERVICE

Bad customer service. They sent the wrong coloured item that I ordered. Instead of e-mailing me and asking me if a different colour would be o.k they just sent me it. They will not answer my e-mails, i have sent 3 to them. I would consider defiantly not using them. Equipyourtrip.com if your reading this i'm order number [removed] and a very unhappy customer.
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Good seller, best price

Undoubtedly the best price. Excellent seller, friendly and fast delivery. Excellent product!!
Equipyourtrip

Reply from Equipyourtrip

Glad we could provide a good service!

Thanks again
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good all round

Bought a Deuter Speed Lite rucksack from Equipyourtrip. The price was fantastic and could not be beaten, delivery time was excellent and the item was received in good order.

Overall a brilliant shopping experience.....thoroughly recommended.
Equipyourtrip

Reply from Equipyourtrip

Ian, thank you for the positive review
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Good Prices, Fast Delivery

What more can you ask when you get the best price for your item and fast delivery!
Equipyourtrip

Reply from Equipyourtrip

Thank you Clive for your positive review

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