EYT reviews

P & P costs

Smooth service - however the website said £2.50 p & p costs and the price came out at £3.85. Odd but acceptable.
Could have a Clear order button - when I was checking the p & p the order qty kept going up & up :).
Solution: order -1 items and then it was sorted - odd but a tricky solution for a non-IT person.....

Efficient Service

Happy to use EYT for a second time. Thanks

Excellent service

I am satisfied with your service and product.
Thank you for accepting the order from Japan.

19 October 2011

Reply from Equip Your Trip

Thank you Mastato, We are always happy to send to Japan

honest

honest reply from an email 3 months ago about winter delivery , and true to steve's word both gloves arrived on week before he said hey would. was worried initial and thought i would never see them but i have them in in time for some dry tooling but one day to late for the first ski tour of the season . many thanks from a very happy customer from austria . lg scot

12 October 2011

Reply from Equip Your Trip

Thanks Scott, We appreciate your honest feed! Thanks again

Amazing service!

I had a great service from Equipyourtrip I recieved my package on a SATURDAY and I was like AMAZING it was great 10/10 service and the item was just as stated thankyou so much EYT

10 October 2011

Reply from Equip Your Trip

Thanks For the Positive review, glad we could help!!!

Excellent service

It was a pleasure to deal with equipyourtrip.com.
Good service and an excellent product.

23 September 2011

Reply from Equip Your Trip

Thanks Pedro, Glad we could provide a good service. Enjoy!

Reliable and honest

Good communication, excellent service and easy to use website. Products pretty good too.

23 September 2011

Reply from Equip Your Trip

Thanks Martin, Happy we could help!

Rubish - 10 days to post the item and no response to email

Ordered a jersey that was supposedly in stock. They posted it 10 days after payment, and that was only becuase I put in a claim with Paypal. No response to emails. Extremely poor service and have no intention of ever using them again

Andrew C. Whittaker found this review useful

Fast delivery to DK!

Track & and trace number from Royal Mail updated from Danish postal service, thats nice. Competitive prices and good webpage.

19 September 2011

Reply from Equip Your Trip

Soren, Thank you for your glowing review, we are happy to of provided a positive transaction.

Top class service!

After a delivery problem with some climbing shoes, days before I left for Font, Equip Your Trip were more helpful than I could of imagined possible! Got my shoes the day before I left for France! I was a very happy happy man and the holiday was amazing!

23 September 2011

Reply from Equip Your Trip

Thanks Eddie for you great review! Hope you had a great trip.

Everythings OK

The Danish postal service was very slow, everything else worked fine.

19 September 2011

Reply from Equip Your Trip

Hello Mogens, Thank you for your positive review

Exellent service

I recently ordered a rucksac which the Post Office failed to deliver. However Steve made sure that I received the item the next day. I would certainly recommend you for your prompt, friendly and helpful service

Many thanks

D Jenkin

20 September 2011

Reply from Equip Your Trip

Sorry for any hick ups with the postal service, we are just glad that we could replace the item.

BAD CUSTOMER SERVICE

Bad customer service. They sent the wrong coloured item that I ordered. Instead of e-mailing me and asking me if a different colour would be o.k they just sent me it. They will not answer my e-mails, i have sent 3 to them. I would consider defiantly not using them. Equipyourtrip.com if your reading this i'm order number [removed] and a very unhappy customer.

Andrew C. Whittaker found this review useful

Good seller, best price

Undoubtedly the best price. Excellent seller, friendly and fast delivery. Excellent product!!

19 August 2011

Reply from Equip Your Trip

Glad we could provide a good service!

Thanks again

good all round

Bought a Deuter Speed Lite rucksack from Equipyourtrip. The price was fantastic and could not be beaten, delivery time was excellent and the item was received in good order.

Overall a brilliant shopping experience.....thoroughly recommended.

17 August 2011

Reply from Equip Your Trip

Ian, thank you for the positive review

Good Prices, Fast Delivery

What more can you ask when you get the best price for your item and fast delivery!

17 August 2011

Reply from Equip Your Trip

Thank you Clive for your positive review

Brilliant would definitely use again

I was very impressed with this company. I made a mistake with my order, I gave them a call and they sorted it immediately. They were very friendly too. The package arrived the very next day despite my error.

I would definitely use them again, very efficient, friendly service, and good value items.

:o)

11 August 2011

Reply from Equip Your Trip

Thank you for your glowing review, We always happy to help, enjoy your purchase!

Excellent Service

I bought a Karrimor backback from Equipyourtrip, it arrived the next day. It was also at the cheapest price around. I am very pleased with my purchase and the speed it arrived, I going to purchase another and I am sure I will get the same service. Colin - Bracknell

Excellent customer service!

I bought a couple of things from the company: a pair of gaiters. The second item were sunglasses. They sent me the wrong apir, but they responded immediately in sending the correct item back within less than 24 hours.

01 August 2011

Reply from Equip Your Trip

Hi Maria, Thank you for your understanding just glad we where able to correct it in time, We have receive the returned item!

Thanks again

...

I bought a product from another acountry, and my experience buying with equip your trip was excellent.

25 July 2011

Reply from Equip Your Trip

Thanks Tomas, for the excellent review, Glad we could help!! don't hesitate to us if you need anything else...

Thanks again

Total Satisfaction

I bought one item from Equipyourtrip, it arrived very promptly. It was also at the cheapest price around. I am very pleased with my purchase. Thanks. Jim at Stockport.

25 July 2011

Reply from Equip Your Trip

Thanks James for the glowing review, Happy to provide a good service!!!

Total satisfaction

I looked around for a mountain equipment sleeveless jacket, the 'xero' model in my size. Everywhere was either out of stock or overpriced. Equipyourtrip had what I wanted, at a great price and delivery was as stated, no hassles whatsoever. They beat all the well known companies hands down. Thanks for great service, i'll be shopping here again and recommending friends.

Very Pleased

I bought 2 items of Mountain Equipment, a fleece and stretch climbing pants. The price was best around and they actually had the colour (Orion Blue) I wanted in stock!! Opted to pick up in store when I discovered at checkout they were in my home town. I wish I had known of them earlier because they beat Cotswold and Rock n Snow hands down. Customer service from Steve was brilliant, I can see Im going to be a regular customer!!

06 July 2011

Reply from Equip Your Trip

Martyn thank you for your glowing review, Just glad we where able to supply the items you where looking for. Don't hesitate to contact us with anything else! Thanks Again

Not satisfied...

The wrong item has been sent and despite 3 emails and 2 weeks delay I am still waiting on a replacement or confirmation of what is to happen next. No alternative but to raise a dispute with paypal

Andrew C. Whittaker found this review useful

04 July 2011

Reply from Equip Your Trip

Item confirmed as arrived by customer
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Hello Donald Genuine Innovations Tyre Repair Cartridge is showing that it has arrived on Pre paid code HQ34977 Please can you confirm this is correct
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Hello Donald, We've checked with Royal Mail and they are telling us that it has arrived at the Dunfermline sorting office for dispatch a couple of days ago. Please confirm if it does not arrive within the next couple of day we will check again with Royal Mail tomorrow!
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Hello Donald, We re sent the correct Genuine Innovations Tyre Repair Cartridge last week via first class post once we received new stock after the initial e-mail correspondence making us aware of our mistake. You should of received this item by now, but we have noticed items have been taking a little longer over the last few weeks via first class packet service. We happy for you to keep the Genuine Innovations Patch Kit Cartridge wrongly sent. Please original response " Hi Donald, I will look into this today and get the correct item sent out as soon as possible."

Sorry for the inconvenience caused

Received Item within a couple of days A+

Bought the FT80 Polar Heart rate watch easy clean website to navigate and they offer the option of Paypal as a form of payment Great!!!! received my package within a couple of days. They offer a great range of brands. I will always check this site before purchasing my gear. Thanks

Great Company to deal with

Bought a Mountain Equipment Light Line Jacket - very happy with the product and received the item the next day! The Service I received from Steve was fantastic. I called in - enquiring about a different product and he was up to speed on the details, price, etc. . . . I was sold instantly. . . .

S Barnes found this review useful

Julbo Explorer Sunglasses Specton X 4 Lense

Delivery took a week, and the product I received was not the product that I ordered! The website showed the sunglasses having different lenses and different colours than the final product that was delivered. They'll do, I can't be arsed with the whole drawn out process of RMA, etc. But ultimately if your going to display an image of a product on your website, try and make sure that that's the product you actually have in stock, if not then get your site updated. Would't be purchasing anything off you again.

Andrew C. Whittaker found this review useful

24 June 2011

Reply from Equip Your Trip

Hello Mr Ramsay, The order you placed was for a pair of Julbo Explorer Sunglasses Specton X 4 Lense SKU: J326114 in the black colour, Please see link http://www.julbo-eyewear.com/en/Products/outdoor-%28snow-ice%29_7/explorer_16.html. Unfortunately it looks like you have mistaken the Titanium colour image for the black colour. Both of these colours are in stock and available. With regards to the delivery time your order was placed on the Thursday 16th and dispatched on the Friday 17th June, The service selected when the order was placed was 2-5 working day sign for service with Royal Mail 95% of the time this service arrives within a couple of days of dispatch! Please don't hesitate to contact us with any other questions 0151 3450854

John McVeigh , Oxfordshire

I found the item I was looking for on your web-site , at a competitive price.
Steve in your office was knowledgeable & positive about the product.

Had to return the item due to flaw ( not e-y-t fault).Coincidentally spoke to Steve again, when I rang to discuss the problem.I was quite impressed when he remembered my name without me offering it !!

Replacement item rec'd last Saturday ; cheers Steve.

Would I use e-y-t again ? Yes, no problem.

21 June 2011

Reply from Equip Your Trip

Thank you John for the positive feed back, Just glad we where able to replace the defective item. we have past this message to Steve.

Ermmm, not received my stuff yet!!

A bit premature on the rating, as my gear is now 3 days overdue..!!!
If it does not arrive tomorrow I will be contacting you.

thank you very much

I am from Spain. I am very happy with my buy. your service is very good. i thanks you. ( i speak english very bad, sorry me )

16 June 2011

Reply from Equip Your Trip

Thank you Jose, We are pleased your package arrived safely and the item is to your satisfaction.

Excellent Service

Thanks to all at Equip your Trip, althought my rucksack was delayed (not the fault of Equip your Trip) the staff kept me informed/updated on it's progress. This is the second time I have use them and it will not be the last - Great service thanks

23 May 2011

Reply from Equip Your Trip

Thanks Tom, we are just glad we where able to supply you with the rucksack, Thanks again for your purchase!

EXCELLENT

Good prices,easy to use website and very good service(like a english). I´m very satisfied customer.Thank you very much

17 May 2011

Reply from Equip Your Trip

Thanks Claudio, For the Positive feedback!

Mick Brook

This is the first time I've used Equip your Trip. I found the the two items I was looking for on their website at very competitive prices. The ordering process was very efficient and the goods arrived promptly as described.
I'm very satisfied with the service and would definately use again

12 May 2011

Reply from Equip Your Trip

Thank you Mick for the positive feed back, always happy to help!

Excellent Service

The staff at Equip your trip are friendly and easy to contact. They genuinely care about the service you receive and do everything in their power to make sure that you get the best they can offer. Steve was a great help to me in particular. I would definitely recommend them to friends and family. :)

Item Lost in Post, was refunded but I had to pay Postage!

Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the postage charge! Sent email asking why but received no response. Disappointing end.

01 April 2011

Reply from Equip Your Trip

Hello Caroline, We were made aware of the non receipt of your Item via phone on the 30th March and after investigation and correspondence with you on the 31st March Steve in our office had the refunded issued incorrectly but soon rectified it as soon as he was made aware of the problem via e-mail today 1st April! Please allow sufficient time for staff to respond to e-mails and deal with them appropriately.

Again sorry for any inconvenience caused.

Good Customer Service

Good customer service but poor delivery performance by Post Office.

22 March 2011

Reply from Equip Your Trip

Thanks Douglas for your honest review!

Friendly, fast efficient service

I found Steve very helpful whilst trying to decide on what lugguage/backpack to buy. He provided valuable opinions and reviews on product on a subject where I was pretty much clueless. Was an easy, fluid transaction with friendly service. Would definitely recommend to others :)

paul johnstone found this review useful

Customer for life

Have great product range and they are always happy to help when i call customer service.

Great Service, Fast Delivery - what more can you ask for?

I recently purchased a Mountain Equipment Womens Cho Oyo Jacket, I received the item the next day. I was very pleased and happy with my purchase. I called Equip Your Trip offices enquiring about another product and I spoke to a gentleman called Steve - he was up to date on the product with knowledge, prices, sizes - I was sold instantly. Thank you for making my transactions so effortless. I will definitely be back soon.

21 March 2011

Reply from Equip Your Trip

Thank you for the Positive feedback!

Poor customer service

Even though i was advised at the start of this process, i would be reimbursed the cost of the Fedex courier, this did not happen. I queried the fairness of this and was advised that options could be explored (i still have the emails advising me of this) I was then requested to send a copy of the postal receipt-which again, was at my expense to have it scanned onto disk-why would this be requested if there was no intention of refunding my money? The whole process was misleading-with me having to constantly chase up a response, i was not even advised when the item was eventually received. I was also advised it would have been better for me to keep the incorrect item...where is the logic in that? I would also appreciate if you refrain from publishing my surname on a public domain.

21 March 2011

Reply from Equip Your Trip

Hello Patricia Manski,

We apologise for the arrival of the wrong rucksack and for any inconvenience that was caused: but this was corrected by sending the correct model the same day of your original correspondence you sent to us via e-mail stating the issue (5th January) via FedEx Priority Service to Australia, which you received within a couple of days of the dispatch to your home!

We appreciate that you were trying to be pro active with returning the rucksack, but unfortunately you made this action before consulting any EYT team members whom would of advised you of the following shipping & returns policy which clearly states ‘If you have wrongly received a sent item, please contact us and we will arrange collection for the most convenient time and date’, this is done to minimise disruption for the customer and to eliminate any extra costs for you. We feel in your hast to act without seeking any guidance from Equip Your Trip resulted in you receiving poor advice and unexplained charges from the Australian postal service of $106. You were told from the initial correspondence we would only reimburse the cost Equip Your Trip would incur from our FedEx contract to send back to the UK.