The item I ordered arrived and is fine so I am happy about this. However, the vendor charged double the post and packing fee that was specified at ordering. Despite the fact that I have a screen shot of the order page clearly showing the lower price the vendor has refused to do return the over-charge. This does not seem to be a very trustworthy or considerate vendor- be very careful with this vendor.
Smooth service - however the website said £2.50 p & p costs and the price came out at £3.85. Odd but acceptable. Could have a Clear order button - when I was checking the p & p the order qty kept going up & up :). Solution: order -1 items and then it was sorted - odd but a tricky solution for a non-IT person.....
honest reply from an email 3 months ago about winter delivery , and true to steve's word both gloves arrived on week before he said hey would. was worried initial and thought i would never see them but i have them in in time for some dry tooling but one day to late for the first ski tour of the season . many thanks from a very happy customer from austria . lg scot
Ordered a jersey that was supposedly in stock. They posted it 10 days after payment, and that was only becuase I put in a claim with Paypal. No response to emails. Extremely poor service and have no intention of ever using them again
After a delivery problem with some climbing shoes, days before I left for Font, Equip Your Trip were more helpful than I could of imagined possible! Got my shoes the day before I left for France! I was a very happy happy man and the holiday was amazing!
I recently ordered a rucksac which the Post Office failed to deliver. However Steve made sure that I received the item the next day. I would certainly recommend you for your prompt, friendly and helpful service
Bad customer service. They sent the wrong coloured item that I ordered. Instead of e-mailing me and asking me if a different colour would be o.k they just sent me it. They will not answer my e-mails, i have sent 3 to them. I would consider defiantly not using them. Equipyourtrip.com if your reading this i'm order number [removed] and a very unhappy customer.
I was very impressed with this company. I made a mistake with my order, I gave them a call and they sorted it immediately. They were very friendly too. The package arrived the very next day despite my error.
I would definitely use them again, very efficient, friendly service, and good value items.
I bought a Karrimor backback from Equipyourtrip, it arrived the next day. It was also at the cheapest price around. I am very pleased with my purchase and the speed it arrived, I going to purchase another and I am sure I will get the same service. Colin - Bracknell