I bought a couple of things from the company: a pair of gaiters. The second item were sunglasses. They sent me the wrong apir, but they responded immediately in sending the correct item back within less than 24 hours.
I looked around for a mountain equipment sleeveless jacket, the 'xero' model in my size. Everywhere was either out of stock or overpriced. Equipyourtrip had what I wanted, at a great price and delivery was as stated, no hassles whatsoever. They beat all the well known companies hands down. Thanks for great service, i'll be shopping here again and recommending friends.
I bought 2 items of Mountain Equipment, a fleece and stretch climbing pants. The price was best around and they actually had the colour (Orion Blue) I wanted in stock!! Opted to pick up in store when I discovered at checkout they were in my home town. I wish I had known of them earlier because they beat Cotswold and Rock n Snow hands down. Customer service from Steve was brilliant, I can see Im going to be a regular customer!!
Bought the FT80 Polar Heart rate watch easy clean website to navigate and they offer the option of Paypal as a form of payment Great!!!! received my package within a couple of days. They offer a great range of brands. I will always check this site before purchasing my gear. Thanks
Bought a Mountain Equipment Light Line Jacket - very happy with the product and received the item the next day! The Service I received from Steve was fantastic. I called in - enquiring about a different product and he was up to speed on the details, price, etc. . . . I was sold instantly. . . .
Delivery took a week, and the product I received was not the product that I ordered! The website showed the sunglasses having different lenses and different colours than the final product that was delivered. They'll do, I can't be arsed with the whole drawn out process of RMA, etc. But ultimately if your going to display an image of a product on your website, try and make sure that that's the product you actually have in stock, if not then get your site updated. Would't be purchasing anything off you again.
Thanks to all at Equip your Trip, althought my rucksack was delayed (not the fault of Equip your Trip) the staff kept me informed/updated on it's progress. This is the second time I have use them and it will not be the last - Great service thanks
This is the first time I've used Equip your Trip. I found the the two items I was looking for on their website at very competitive prices. The ordering process was very efficient and the goods arrived promptly as described. I'm very satisfied with the service and would definately use again
The staff at Equip your trip are friendly and easy to contact. They genuinely care about the service you receive and do everything in their power to make sure that you get the best they can offer. Steve was a great help to me in particular. I would definitely recommend them to friends and family. :)
Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the postage charge! Sent email asking why but received no response. Disappointing end.
I found Steve very helpful whilst trying to decide on what lugguage/backpack to buy. He provided valuable opinions and reviews on product on a subject where I was pretty much clueless. Was an easy, fluid transaction with friendly service. Would definitely recommend to others :)