Ernestjones reviews

Ernestjones reviews

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oustanding service

I have used this company many times and sadly had some bad experiences with some staff at this branch however that has all changed, I myself am in sales and I cant stand bad customer service . Today I have received the best shopping experience by a lady called Alice at the Southampton branch. She listened to my needs and could not of done enough for me she was so professional and friendly and gave me such care and attention she made me feel special and that nothing was to much trouble. she is a asset to your company and I would recommend her to anyone looking to by a bridal set or a special gift.

Thank you
Alice
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Good company who isn't out to get you

Having both worked for Ernest Jones and been a shopper, I can honesty say I have never seen a team so willing to help customers and go out their way to help them.

It's a hard job - day in day out I would deal with some utter morons who will lie to your face in order to get money back or whatever will benefit purely themselves. Yet on the other hand there are some truly lovely people who will shop there. When I worked there, I was accused of stealing customers possessions, breaking their items, stealing their money and was called some very foul names. Not once did I ever do anything to justify this. Yet I still tried to help. When you think logically about reviews you will mostly hear bad ones because people get mad and when no one listens they come online and post rants like below.

Ernest Jones aren't thieves, they aren't out to hurt you - they're people just like you. You want help? Treat the staff with respect. Yeah have a rant and a moan but show some respect and you'll get a much better response! Humans make mistakes so deal with it. Remember this: if you don't want to shop there - go elsewhere. Honestly, please do. There are thousands of other people who will make up for you.

There are many, many things I could rant on about but I'll sum things up quickly. Shop at Ernest Jones or don't. That's your choice. If you have a bad experience, deal with it and go elsewhere. Don't make the staffs lives worse. If you've had a good experience then by all means return there a get to know your local team - they WILL go out their way to help you.
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Appalling service.

Absolutely appalling service, avoid this website at all cost. Cancelled my gift after a week of waiting because they said they had no stock (a week after I had ordered it). Cannot believe the service from this website. Will not be shopping here EVER again.
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AVOID TRULY AWFUL

Brought my wedding ring here and ordered the same size as my engagement ring. They didnt bother ordering it an gave me the smaller size in the shop. I complained an was told on 3 occasions it was my fault my hand was hot ! After the wedding as they refused to change it before I took it back and made them measure it , which is when I found out they had given me the smaller one from the shop. They played up as I had had it engraved saying they would not change it an re-engrave it. Eventually they sent it back.
First time I collected it they had buffed off the white gold and the engraveing was awful. It went bk still no white gold. It went bk again (fast track) I made two journeys to collect I even had a phone call from the shop ...no ring. Customer service is appauling and rude . I was told to ' bloody wait' then hung up on twice. Im still waiting for a manager to ring me bk. Six weeks an waiting.
Totally avoid.
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AVOID!!!!!! not reliable, unhelpful and plain appalling customer service

I placed an order on 5th December for goods that were in stock and paid for delivery on Monday9th. No tracking information provided ... Goods never arrived, spoke to their customer services who were very unhelpful and difficult..

The goods were only dispatched on the Monday ... told them that there would be no one available to receive the goods other than a fixed time slot on Wednesday... Guess what no delivery in that time slot ... drive couldn't find the address .... Customer services ... useless their response we'll send it to a shop for you to collect.. Told them that was unacceptable if I'd had the time to go to a shop i'd have gone to a shop...

Now it's supposed to come Friday ... I'll only be in for a time slot and as the goods have to be signed for by me no one else can take receipt... Will it arrive in that time slot I doubt it.

I STRONGLY RECOMMEND YOU LOOK ELSE WHERE I REGRET PLACING THE ORDER ....
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AVOID AVOID AVOID - THEY STOLE MY MONEY

Ernest Jones are nothing more than common day thieves. They took a large amount of money for a watch that they never had in stock & even though I have had confirmation they don't have any in stock they are still listing it as available on their website and taking orders for it. I have no contact from them and after sending email and getting no response I finally called and spoke to a rude Customer Service representative who advised they had no stock. When I queried why it was still showing (and still is now!) as available I was told the website stock is not "live". So basically, they take large amounts of money for stock they dont have, earn large amounts of interest on it and then eventually return it (I hope, as I still havent got my money back).

BASICALLY AVOID THIS SET OF JOKERS AND USE ALTERNATIVE JEWELLERS.
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Still waiting for cashback

The sale and delivery was great- but I am still awaiting cash back from an item I bought in November-its now February
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cant go wrong

Bought a rolex with 20% off when using gift card via this website. cant go wrong
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Great

Good range and delivered quickly - only downside is the packages are just sent in normal post - Pay by credit card!
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Great Service

As always, I had a good experience when shopping in Ernest Jones for my most recent purchase, the team were very accommodating and helpful

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Ernestjones Details

About this company

Shop online at Ernest Jones, the Diamond and Watch Specialist. Free UK delivery on orders of £100 or more or collect in-store

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Category

Ernestjones is ranked 87 out of 89 in the category

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