Reply from Escapade
[REPLY]
- Reviews (3,329)
- Glenn Webb
- 1 Review
Not quite hassle free but good none the less
Overall the buying experience was good but I did hav a 10% discount code which was accepted at checkout but then when I paid with Paypal the discount vanished. Did finally receive the discount in the form of a partial refund but only after I sent a message and got deferred to somebody else.
- The Blackshed gallery
- 1 Review
Great price, delivered immediately - great purchase
Above expectations, exactly what we wanted at the pice we wanted to pay
- Customer Gilly
- 1 Review
Great service but costume shirt very short although would use company again
I bought the land army costume and it was delivered extremely promptly, although I had lkeft my ordering a bit late. My only negative comment is that the t shirt that came with the costume was very short, more like a crop top, and I had to wear something else under it so I didn't get a chill in my back
- Carolyn James
- 1 Review
- Tezza
- 1 Review
Fantastic outfit, great price and speedy delivery!
Had reservations about ordering an outfit online incase it didn't fit or arrive in time as I had left it til the last minute but I needn't have worried. I received my outfit within 2 days and it fit really well and was of good quality to say it was fancy dress. For just under 20 quid I got a top, skirt, arm thingies and frilly knickers and was really impressed.
Thank you very much :)
- Mrs Grantham
- 1 Review
Great Customer Service
Costume arrived when advised however on opening I noticed that the seam had pulled apart above the base of the zip. I immediately phoned the customer service department & they apologised & sent an e-mail detailing the instructions for returning the item. In due course they refunded me in full including the return postage I had to pay as it was a faulty item.
Disappointed we couldn't keep the costume & now it is out of stock, but pleased at how they dealt with the matter. Based on this I would buy from them again.
- S Bishop
- 2 Reviews
easy and efficient
it was so simple - choose, order (not very expensive) and it came in less than a week. Fitted perfectly and i felt good in it. Everyone complimented me on it too.
- Claire
- 1 Review
Fantastic outfits
We ordered the 4 pack of teletubbies outfits for my son & his friends for their school leavers party. Would definitely use Escapade again and have recommended them to friends. The outits were delivered on time.
- Chris
- 2 Reviews
Great customer service
My original order was a size too small. I emailed to send it back and they replied instantly and exchanged straight away.
Great customer service and my costume arrived in time for the stag do!
- Emma
- 1 Review
- martin
- 2 Reviews
- Mrs Chelsay Hurley
- 1 Review
Fastest delivery i've ever had.
I live in the Channel Islands and it always takes a good while for any deliveries ordered off the internet to arrive, however, when ordering my husbands fancy dress on the Tuesday lunchtime, by 9am the very next morning the parcel was sitting on my desk at work. I was so impressed and i will be ordering all of my fancy dress from Escapade from now.
- Daisy
- 1 Review
- Customer
- 1 Review
- Paula B
- 2 Reviews
- Will Norris
- 1 Review
Incredible service
Easy to order, arrived quickly and on time, outfits looked great - the teletubbies went down great at our school leavers fancy dress day!
- Ian O'Connor
- 1 Review
Escapaded into fantasy world for the evening, brilliant !
With our Dumb and Dumber outfits on we got more attention than Brad and Angelina, the laughter all evening as we toured the pubs and clubs helped create a fantastic atmosphere. Definitely NOT to be worn if you want to be a wall flower !
- Kelley Morland
- 1 Review
Everything went smoothly, despite being last minute.
I found the website easy to use, all options were available and delivery was on time and I was kept up to date via email.
- xenia moloney
- 1 Review
amazing
very happy with delivery
very happy with quality of product
thank you
- Lora P
- 1 Review
Good quality, but...
I bought the harley quinn costume from arkham city. I loved it, but when you see it closely it's sewn incorrectly in quite a few places with loose threads and bit of fabric that should have been tucked in before being sewn. The trousers dont match the top and the only reason it doesn't bother me enough to return it is that the insider side of the gloves matches the trousers. I really like the costume but wouldn't pay that much for it again. maybe 30 but having the option I again i wouldnt have spent 56 odd on it. only if it included shoes as well. But over all i'm happy with it after i fixed the miss-sewn bits.
- Rebecca Edwards
- 1 Review
Just what I wanted!
I wanted to dress as a female Harry potter for my 25th birthday and this was the ONLY website I could find the costume! Also got my partner's buzz lightyear costume and its great quality! Such a wide range of costumes and accessories. Have advised all my friends to buy their costumes from escapade also :) the costumes arrived within 3 days and they were exactly what was described on the site! Fantastic service! Thanks escapade :)
- Steve
- 1 Review
Fantastic value for money and helped us out at very short notice!
Needed a Cat In The Hat costume for my daughter with only a week's notice. This was the only website that had anything reasonably priced, although I had no option but to pay for expensive next day delivery to ensure it arrived in time (which it did!). Thank you Escapade for helping out in an emergency!
- Tommo
- 1 Review
quick efficient good value
Ordered hats for a themed day of rugby. All arrived the next day and although one had a fault they sent a replacement by return .
- Victoria Cordell
- 1 Review
Great service and fab costumes!
Superman and Supergirl tshirts were great quality and were a great success! We will wear them again!
Personal service from the Escapade team was terrific. Sent one item back (only because I chose to wear the Supergirl tshirt) and my refund was very speedily processed.
Am a very happy customer and will definitely order again next time I need a costume!
- Customer
- 1 Review
Great costume, lots of fun for my sons 1st birthday.
We ordered the "Wilson" outfit, a Chuggington character. The delivery was quick and the item was as described when it arrived, we were really happy. The only problem was that the outfit was huge! The size guide said fits 1-2 years, we brought it for my sons 1st birthday and he is not small, he is already in 12-18 month clothes, however I did have to make quite a few adjustments on the outfit in order for him to wear it on his birthday. He looked fab though and it was great fun.
- Brian
- 1 Review
Great value for money
Needed a costume at very short notice with little time for it to be posted to us but Escapade was able to assist. Would never go anywhere else.
- Sam P
- 1 Review
Quick and Efficient
Delivery was very quick and efficient, kept me informed throughout the whole delivery and was able to track it if i needed.
Costume was also a great fit and ideal for the Famous Film Stars party I was attending!
- larlleah
- 1 Review
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- Michael Hawkins
- Aalborg, DK
- 20 Reviews
Professionel service
I ordered a gladiator costume and roman sandals for the Aalborg Karneval 2013, after a long time speculating due to their broad selection. It arrived 5 days later (I live in Denmark), as promised, but unfortunately, the sword had a broken shaft. I emailed escapade.co.uk who immidiately sent a new one for free and excused the broken item. Very fast, professional and friendly service.
- Adz braybz
- 1 Review
Escapade fun
The service was really good, although my first order had a slight hole in it, the site redelivered a new one within a couple of days and refunded me the postage of the returned item.
Thanks :-)
- Michaela
- 1 Review
Fabulous costume and fantastic delivery time
Bought for childrens animal party, lovely costume and easy to put on. A
- Gillian Fisher
- 1 Review
Fabulous outfit - as described won me 1st prize as 'MOST ORIGINAL'
Brilliant outfit, only complaint is that the hat was too big and fell over face so I put a safety pin on the back of it, I put on the most fantastic make-up and the look was AMAZING.
- Customer
- 1 Review
All round great!
Ordered last min and got next day delivery. Came on the morning which was great as the party was on the night and it gave me time to try it on then go and get accessorise. Good quality outfit but a little over priced. Had a great night and everyone loved the outfit. Would certainly recommend to a friend. :) xx
- Heather O'Driscoll
- 1 Review
Excellent costume, super service!
I am a teacher and needed a costume for book character day. Your website had an excellent range of costumes. I was extremely pleased with the service and value for money, thank you!
- Jon Goodall
- 1 Review
Brilliant!
Exactly what I needed and expected! I'll have a real laugh thanks to you guys, thanks!
- C Barker
- 1 Review
Received my costume in good time, looks good thanks.
The service I received was good and the item is great. Only problem I had is that there was no medium size in the costume and i kept on checking back for a month. I have had to order the large size and get it altered.
- Joanna Stevens
- 2 Reviews
- Emma
- 2 Reviews
Fantastic as always!
Great service! Gutted the costume was too big. But the return was handled really quickly. Thank you
- Kunde
- 1 Review
Hurtig og nem levering (til den aftalte tid), og indholdet var i god stand.
Leveringen kom den dag, jeg havde fået bestemt fra starten. Jeg kunne rigtig godt lide, at man også kunne vælge om man ville have det tidligere. Indholdet er i perfekt stand, og jeg kan rigtig godt lide, at det er pakket så godt ind.
