Escapade Fancy Dress reviews

Escapade Fancy Dress reviews

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Review by confirmed purchaser

outstanding costume

The service was brillant. Speedy delivery. Costume fit comfortable and was well informed about dispatches. Would deffo use again.
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Review by confirmed purchaser

Faultless

Item was dispatched morning after order placed and arrived following day. Was as description
Escapade

Reply from Escapade

Thank you so much!
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Review by confirmed purchaser

Ex allen service I'll be back !!!

Whatever you are looking for they have it and the service is great !!
Escapade

Reply from Escapade

Thank you for taking the time to let us know, Elizabeth.
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Review by confirmed purchaser

My real own Mark Anthony!

Good fit. Value for money! Just need to get sandals!
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Review by confirmed purchaser

Quick and easy ordering

I ordered a product from the escapade website, and (although I have had an issue with the item itself) the process was very straightforward and the delivery was efficient.
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Review by confirmed purchaser

amazing costume, great price and fantastic service!!

Being a curvy girl it was hard to find a costume that was sexy and differnent but they came up trumps and I now have an amazing costume. It's a perfect fit and came quickly!!
Website was easy to use and showed all the costumes detail.
Not got any negatives!!
Escapade

Reply from Escapade

It's always great to hear that we've been of assistance. Thank you for confirming, Melanie!
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Review by confirmed purchaser

Excellent costume Speedy delivery

Bought xs costume size was perfect arrived very promptly
Escapade

Reply from Escapade

Thank you for letting us know!
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Review by confirmed purchaser

Fab costumes!! Really great service!

We were pleased to find these costumes in the UK as we had seen them on American sites and were expensive. The costumes arrived really promptly. They are really fantastic costumes and it's nice to know we will have very unique costume. Thanks a lot x
Escapade

Reply from Escapade

Thank you, Sarah!
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Review by confirmed purchaser

SWIFT SERVICE-SPEEDY GONZALES, FEDEX

Easy no fuss ordering and before you could say "costume" the Royal mail was at the door the next day and I had very happy bunnies at home who wanted to try on the costumes.
Escapade

Reply from Escapade

That's great to hear, Veronica! Thank you so much for confirming.
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Review by confirmed purchaser

Excellent value for money

Ordered men's spats for a summer carnival where we have to dress in Steampunk outfits. Spotted several suppliers advertising the exact same goods, but these were the cheapest (why pay more?). Very pleased with the delivery and the spats. Recommended.
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Review by confirmed purchaser

Great company!

Order was delivered very quickly. Item is of high standard too. Great communication from the company themselves! Will definitely recommend
Escapade

Reply from Escapade

We really appreciate you taking the time to let us know, Carly!
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Review by confirmed purchaser

Great service

Received next day (as paid for). Great costumes at a fantastic price.
Escapade

Reply from Escapade

Thank you for ordering, Jo!
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Review by confirmed purchaser

Not the best experience but I don't feel I can judge them fairly yet.

I ordered a costume from escapade on Thursday afternoon and it was in my hands Saturday morning. Super fast delivery!! It's nice to pay for delivery and not have to wait around. The only problem is the costume is faulty. There was Sellotape stuck on two parts of the costume (which has left marks). There's a hole in the skirt where the fabrics been cut and sewn. (Any pull on the fabric will cause it to rip). There is also marks on the white stripes on both of the boot covers. As you can imagine I'm not the best impressed to receive a brand new costume in this state.
I contacted customer services via email on Saturday, it's now Sunday. They say they'll aim to get back to you within 24 hours (although as it's the weekend I'm not sure if the same protocol works). I'm hoping to hear back from them soon due to only having 7 days to return this costume. I'm also hoping I don't have to pay for delivery again for a replacement costume or have to pay for a faulty item to be sent back to the store.


REPLY TO COMMENT BELOW....
Hi Escapade,

Thanks for replying to me here,
It most definitely was unusual, certainly wasn't expecting to find the costume in that condition. Perhaps you could reply to my email I sent on Saturday via your customer service email at your earliest convenience.
Then we can get this problem resolved as quick as possible.
From looking at the above link I can see that you're now closed again so it won't be today.

Kind regards,

Donna
Escapade

Reply from Escapade

Hi Donna,

That's great to hear that your order arrived on time for you, however this issue with the product itself sounds unusual! You're absolutely right - our Customer Service team within the Internet Sales department are open during the week (as you'll note here: http://www.escapade.co.uk/contact-escapade.asp), we're extremely sorry you weren't able to get a response over the weekend as a result of this.

Do please keep in touch from today and we'll do all we can to resolve this problem for you.

All the best,

ESCAPADE
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Review by confirmed purchaser

SUPERCALIFRAGILISTICEXPIALIDOCIOUS!

B rilliant selection to choose from
R eally good cut, not skimped or undersized
I mmediate despatch for next day delivery
L ovely designs
L oyal to customers
Escapade

Reply from Escapade

That's very good of you to let us know, and thank you for the creative use of an acrostic!
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Review by confirmed purchaser

Very good service and good quality item

Very happy with this company. Item delivered on saturday. Size guide very helpfull
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Review by confirmed purchaser

One satisfied customer!

I have bought from Escapade before and received good prompt service and delivery. Having now used them again; my opinion has not changed. I would recommend this company.
Escapade

Reply from Escapade

Thank you, Patricia!
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Review by confirmed purchaser

Was a very good service

I was well happy with delivery and the outfit was nice
Escapade

Reply from Escapade

Thank you for letting us know, Anna. It's great to be of service!
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Review by confirmed purchaser

Clear website and good delivery

Overall i found it easy to order what i wanted, pay for it and the delivery arrived earlier than advised which was a bonus. Will be using Escapade again!
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Review by confirmed purchaser

Excellent outfit, great customer service

All my friends thought the outfit was fantastic.
Had a great evening as George xxx

Escapade Details

About this company

Escapade is the UK’s leading Halloween and fancy dress costume specialist. With over 14,000 unique costumes and accessories to choose from the company offers a huge variety of fancy dress that caters to any theme or event. Escapade takes pride in their excellent customer service, exclusive product ranges, best in industry pricing policy, same day dispatch and next day delivery and tracked shipping options.

Visit Escapade Fancy Dress

Contact Information

Call us on: 0207 485 7384
We live here: 45 - 46 Chalk Farm Road
NW1 8AJ London
United Kingdom

Category

Escapade Fancy Dress is ranked 15 out of 25 in the category

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