The order did not reach me, although I had written the correct address ,when I gave my order. The danish post returned the packet, but neither Escentual or Post Danmark had taken photo of the address label, so I am not sure who made the mistake.
I forgot to enter 25% discount code on my order but was given it with no problem when I contacted them a few hours later. They reply very quickly to any problems. I tried ordering the same product with a company called "Just us Men" and they wanted to charge me double the price of my ordered goods for delivery ! Have no such problem with this company. Keep up the good service and the low prices. Alan Palmer
I recently bought a bottle of perfume from Escentual and I forgot to enter the 25% discount code for my item. I emailed them and requested if I was still entitled to the discount, even after my transaction went through and my parcel was already on delivery. Honestly I didn't have high hopes for a refund on the 25% as clearly it was my own slipup. I was pleasantly surprised when I received an email with a refund the very next day! Not only was the service efficient, this gesture was also most gracious! I definitely would recommend them! The performance of the service team puts all my doubts of online shopping at ease. I am extremely satisfied with the service provided! Kudos to you guys:)
I was looking for DKNY Be Delicious Women City Blossom Urban Violet Eau de Toilette Spray 50ml and searched the internet for the best price after a bit of searching i came across Escentual It was £5.55 cheaper here compared to BOOTS, So i placed my order, as it was a Valentines gift i though I'd get it gift wrapped and waited for the price to change but to my surprise it didn't. I got free 2 day tracked delivery and delivery was as promised 2 days but i knew when it had been received at my local P.O.and was out for delivery because i received an email from Royal Mail. When it arrived it was well packaged and no damage so I eagerly opened it.to see how it had been gift wrapped (not thinking it would be that good) BUT to my surprise it was beautifully gift wrapped, which saved me a job and made my wife's day as it was the first thing she said how wonderfully wrapped it was. So thank you Escentual for a service and for making my wife happy.
I have been a huge fan of Escentual and purchased lots of wonderful things from there. They had the best prices. So for couple of days had some perfumes in by shopping bag waiting until my paycheck comes in. Yesterday, The total with my pretty pennies and my 10% discount code was about 167, so today i get online to purchase my things and the total is 206. I didn't understand and started checking other things in my wish list they all went up as well. One perfume went up by 14 pounds. All happened in just one day. The difference may not be so significant but it does make a difference for me. It makes the company not to have the best prices on the market. So today i will not place my order and will buy the perfumes gradually in store . I will still buy from this company some of my favorite things but not in the amounts i used to and will start looking for other place. Update: One day later on they do 25 Percent off special what also ends up being more than the acctual price was. So its just marketing raise prices and then do 25 off so people think that wow 25 off not knowing that the day before the prices went up by much more. Love the products but its cheating.
The best quality of services provided. The products are above my expectations, good packaging, cute wrapping, excellent customer relations. Above all, I received my order in 4 days, although delivery was supposed to be 7-14 days. Congratulations! You have yourself a happy, always returning customer:)
The service was great from beginning to end with added free gifts a user friendly website and super fast delivery a text when order was on route could not fault this company and the prices are really competitive simply superb
To start with, I bought something as a gift, but forgot to click the gift wrapping button. I emailed and had an instant reply, they were more than happy to gift wrap for free. Then because I was sending to a small place in Ireland, the address wasn't perfect (posting to Ireland is often hit an miss). So when it didn't arrive (no reflection on Escentual at all) They looked into it right away. The courier company finally sent the gift back. Lauren was right on it and got it sent to a better address I had for my friend with no problem at all. I can honestly say I've never come across better customer service from any company ever! I will be using Escentual from now without hesitation. I would recommend them over any other company, not only great prices, but just epic customer service. I didn't just feel like a customer, I felt like I really personally mattered to them. They literally could not have done more for me.
I have used this company a lot and have had to return items on more than one occasion. Once, it was a lipstick that was the wrong colour and misrepresented on the website. Another time, I returned a make up compact- again because the colour was not right. Whenever I have telephoned to explain I am returning an item I have received very pleasant service and there has been absolutely no quibbling. Obviously, the returned goods had not been used and were in perfect condition.
They are also very efficient when dealing with refunds and if something is out of stock you are given the option of waiting for delivery or cancelling your order.
I have a background in customer service training and take customer service really seriously. Escentual are really second to none. You can't beat them!!
I have received very disappointing service form this company. They said that royal mail has delivered my parcel to communal letter box at my building so not to my door. As a valued customer, I thought they might actually do something, but nothing. Very disappointing, be aware that if its not delivered to you you won't get anything back!!!
I am delighted I came across Escentual. Their website is very easy to navigate, their products are excellent value for money and delivery was very fast and efficient. I would highly recommend them and will definitely be purchasing from them again.
Great website easy to order, excellent value for money. Once ordered kept up to date with progress and received a text once delivered to let me know I should have received it. Fantastic process from start to finish.
Placed an order for 2 items that got delayed by Royal Mail phoned & spoke to Matt who with no questions asked reviewed my order & promised to ship a new order ASAP and most importantly was quick, kind & had time for me as a customer.
Good value for money especially when delivery is free on orders over £30. Will definitely be ordering from Escentual again & sending all of my friends here too!
Absolutely amazing service from Escentual. Their prices are very competitive but their service is outstanding. They dispatched an order within an hour of me making it. I had a query about it and emailed them only to get a reply within 10 minutes with them offering to reimburse me some money onto my card , all done in within a few minutes of me going on the website! Cant do better than that. Will use them every time!
I cannot praise Escentual enough for their prices, for their prompt delivery, for their excellent packaging and for their overall superb Customer Service. Having made several purchases for my wife for Christmas I will not be going anywhere else for her future perfume needs.
Great website. Very competitive prices huge savings compared to the 'high street'.I would recommend to have a look at the website. Customer service excellent staff very helpful . When you ring them you get straight through to who you need to talk to.
Will certainly use them again and recommend to my friends . Well done Escentual.