It is good to find a company that not only has excellent prices but is backed up by top notch customer service.
Have been using them for a couple of years but this time I made a mistake on the order. No problem at all when I rang to cancel it. Couldn't be more helpful. Their deliveries are always quick, unless items are out of stock, in which case you get update emails and the option to cancel. No charge for multiple deliveries when this happens either. All in all a company that understand customer service!
I got a rough start due to the fact that I was a new user, and they could not deliver to the intended recipient's address, but only to me as a billing address. Also, they needed proof of residence via a phone bill. Fair enough, with all the frauds around. It's only a minor "newcomer trouble" nitpick though, and I guess once you are registered there's no problem anymore. I have to visit the recipient anyway, so it's not a big deal. If you are a first time user, keep that in mind if your plan is to deliver a gift.
That said, the customer service is extremely fast and professional, always answering within minutes. As soon as everything was smoothed out, within minutes my package was shipped and the tracking number was in my inbox. I got it on my doorstep 36 hours later, which vouches very positively for their choice of delivery service.
I don't know how perfume happy I might get in the future, but if I have a need, now I know where to shop.
The service i received from Escentual is just absolutely FANTASTIC. I placed my order with them for the first time, and after not advising wanting gift wrap,which is for FREE, (other sites charge for this service), i wrote an email and within minutes a response was sent by a human, not a automated message that the gift wrap would take place. I received the items in Africa without a problem and would like to commend Lauren and Matthew for an excellent SERVICE and DEDICATION to me the customer. I will be ordering more items from them soon and hope they keep up this WONDERFUL SERVICE. 101% COMMITMENT. WELL DONE. Other perfume companies are not even willing to send these items to me, but they did. AWESOMENESS.
Hello thank you from the bottom of my heart I've got a shipment in excellent condition Ashkrlkm of your dealings upscale deserve ten starEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmojiEmoji
I am happy to deal with you
I order all my cosmetics and haircare online and Escentual are simply the best I've come across. They're fast, efficient, friendly, give excellent discounts and offers and all post is tracked - I can’t imagine what more they could do to keep getting my business. And they're Celts. Hooray.
They confirmed shipment right away and I had my product in 15 days in Australia. I'm still waiting for confirmation of shipment from a competitor I purchased from a couple of minutes earlier.
I enjoyed shopping at Escentual.
I'm aware that the prices are very attractive.
I was also pleased with the speed of delivery as well as the packaging of the order.
Also the relationship with the seller was very nice.
I recommend everyone try to buy at Escentual.
I tried to order a gift for my wife to be delivered to us in Greece where we live on a small island. For years we have had everything from shortbread biscuits to Dimplex radiators delivered, usually in a week's time, no problem. The island is typical of so many small communities in the south of Europe, no house names or numbers, no street names, the postman knows everybody. Pretty idyllic? Not as far as Escentual are concerned, as they say in reply:-
"Many thanks for your recent order.
I am writing to you to request a confirmation of your delivery address as the one that you have provided does not seem to contain a house number. "
In fact if you just put 3 lines on the package.....
18020 (the postcode)
the postman really will deliver it or leave it with his cousin next door.
In the end I gave up with my order as they simply could not grasp this simple fact!
Good old "Great" Britain.
I placed my first order with Escentual last week and, based on my customer experience, certainly will be a returning customer. The perfume I bought was competitively priced and the service from the company was exemplary.
I was completing my online purchase on the Tuesday evening when my computer screen froze and was not sure whether the order and payment had gone through so emailed the company via the contact form. Promptly the following morning I received an email outlining how far through the purchase I had got and a contact 'phone number to ring to complete the process. I wasn't able to ring until late on the Wednesday afternoon. My call was answered swiftly and I was dealt with extremely efficiently and quickly and was told that delivery would still be made on the coming Friday. Shortly after 8am on Friday my perfume was delivered. What brilliant service!
I think one can tell a great deal about a business in how it deals with the not so straightforward orders.
I'm so glad I discovered Escentual! Premium products and great prices, better than the high street. Good fast delivery, everything arrives well packaged. They don't bombard you with junk emails either. One of the few companies who's newsletters I bother to read because regularly contain offers or deals. I would (and have) recommended them to family and friends.
"Previously" - as they say on television series - I used what I would call my 'Signature' Aftershave. Which is/was BOSS Number One aftershave splash. Until now I couldn't get it anywhere (allegedly discontinued, I am told by all the retail shops). I could buy it in bulk (6 bottles @ £38.00) when I am on holiday in Lanzerote - but even they no longer stock it!)!. That is until I discovered ESCENTUAL on line.I have tried other aftershaves but none comes close. I wanted the 'splash' bottle not the squirt spray bottle which I find uses too much in the spraying process. ESCENTUAL stated, on line, that they were out of stock and quoted 3/4 weeks delivery. I ordered it on the 10th September and it arrived this very day (12th September) - crikey! - cost was £30.60 and they didn't even charge postage. By the way it arrived beautifully and very carefully packed.
I have been so impressed with Escentual. I initially used the site to purchase a gift for a friend but the ease of the whole experience has kept me coming back. The prices are extremely competitive, delivery times are fantastic and customer service is even better. The site interface it self is great to - really clear and easy to use!
ps Love the tutorial videos with Vichy Dermablend!
I am not sure how I discovered Escentual, but I am so happy that I did! This was my second order from the company and the service has continued to be outstanding. Everything that you hope to expect from a company is covered. There is a great range of products (especially my favourite French Pharmacy brands) the prices are excellent, the P&P is very reasonable (mine was free- can't get more reasonable than that), the products are safely and securely packaged and delivery was super- speedy. But I think it is the customer service that makes them extra special, and the little treats that are included in the parcel (lovely quality nail file and little perfume sample). I would like to say thank you to Lauren for her charming response to my email. She knows that I am a happy customer, and now you do too!!
This is really a great site. For those who said that they were asked for a copy of their identification details, I just scanned mine and sent it to them and got a reply the very same day saying that the problem was solved.
I will definitely purchase from escentual again and pass the word around to my friends.
I'm so happy I discovered Escentual! I first ordered some products on Amazon that came from Escentual and I loved that they included a free nail file. Great marketing idea! It is now my go-to website for all things beauty. My latest order was some Avene products that are excellently priced. The customer service is brilliant (**Lauren**) and the delivery is super fast.
Keep up the great work guys!
I recently purchased some products from Escentual. Their service was excellent and so was their pricing. Postage was very competitive too. It is great to know that there is a company that sells quality products at a great price with excellent service.
I recently placed an order for some Clarins foundation from Escentual and was really pleased that it came through the post two days later. It's great to know that I have found a company that provides a speedy and reliable service, selling products at a very competitive price with a fair postage and packaging charge. I'll definitely use Escentual again.
I placed my order late on a Sunday evening but forgot to request that it be gift wrapped ,I e-mailed later that same evening asking for it to be gift wrapped if it was not too late.I received a reply on Monday saying that my item had been dispatched and gift wrapped .The item arrived on Wednesday and was beautifully gift wrapped.
I would like to say a "BIG THANK YOU" to all at Escentual and will recommend you to my family and friends.
Tom P Kerley from the Sunny Cotswolds !!!!!!!!!!!!!!!
I had a problem with one of the products I ordered, nothing to do with Escentual, I think an issue with the product, but Escentual advised me to return for a full refund and they did exactly that. I always had excellent response to my email correspondence and really appreciate the excellent customer service. I'll certainly be ordering again. Now, if they could start stocking the "Astalift" line please, that would be me completely sorted!
I had a great 1st-time experience with Escentual.com.
I was ordering some perfumes to send to my sister in London for a present. I was originally gonna order from House of Fraser. For House of Fraser, the prices are no cheaper than a department store if there's no sale. I was okay with that, but on top of that if u want fast shipping, you have to pay between 6 to 10 pounds. On top of the 140 pounds i was already spending on perfumes for her, I was reluctant to spend another 10.
Then I happened to find Escentual. Not only was there a good discount on each perfume bottle, they also provided FREE 2-day shipping! And free gift wrap! I was really happy. Instead of spending 150pounds at HoF, my Escentual bill was about 100pounds!
I will definitely re-order again when I want to send cosmetics/perfumes to my sister. And maybe for myself too, because I see they have international delivery for only 3pounds! :o
This was pretty darn impressive! I was recommended to take advantage of Escentuals sale and I am so happy that I listened. I usually buy Avene and A-Derma from Danish pharmacies but Escentual is so much cheaper, and now that I know it only takes a couple of days to arrive to my doorstep - I'll never go back to spending too much time and too much money on buying my favourite items.
I have ordered from Escentual twice and both times the packaging has been inadequate to secure the items. Just a padded plastic bag.
With my first order the cap on a fluid cleanser had broken and with both orders most of the original cardboard boxes for the different products were bent and broken making the items unsuitable for gifts.
Too bad because they have a good selection of French pharmacy brands and reasonable prices.
I found Escentual by doing a price comparison for a specific moisturiser that I required and they were the best on price.
I hadn't heard of them, so fired off an email to Customer Service, asking a particular question. I received an answer within the hour which impressed me very much and so, after checking with TrustPilot, decided to go ahead and place an order.
Oder placed Friday, received Monday morning prompt.
I can't fault this Company, they communicate well and deliver a satisfactory product speedily.
I would have no hesitation in recommending Escentual and will definitely be ordering from them again.
I found Escentual surfing the internet for a particular brand of perfume not available in DK. At Escentual.com I found the largest range of products from the desired brand, and in addition the prices were highly competitive.
To top it all, I received my parcel in just a few days. That is what I call FAST delivery.
Will I be shopping at Escentual.com Again? Yes, positively!
I have purchased from Escentual 4 times in the last 6 months.
Service is always excellent, normally arrives with Royal Mail first class or Special Delivery if next day is chosen.
Items are always brand new, no scuffs or wear from poorly stored stock. They often include samples from the same or similar brands which is a nice surprise.
I'm a bit of a French pharmacy skincare addict and they stock my fave brands including La Roche Possay and Avene. They seem to stock the brands full range, not just a few select items.
So far I can't fault them, but I haven't had to return anything (fingers crossed) so can't comment on their customer service / help desk side.
I have been ordering twice from this website, the first time the delivery to Norway was very fast and the products were great. The prices also are the lowest. The second time when i was ordering, i didn't get the package in the promised time, but the customer service offered me to send the order once again. I really appreciate it! Thank you for great products and great service for very affordable prices!
Just ordered some sun tanning beauty products and i am very satisfied both with products and service. Will surley buy again...Also this company has a very good customer care representatives that reply to a customer questions within a few hours! Keep it up!
This was my first purchase with Escentual and I was amazed by the service. I was well informed via email on the purchase whereabouts and it was pleasing to get it on the day expected with a gift inside! That definitely exceeded my expectations! Thank you!
First time using this website, and I am very happy with the service I received. Arrived within 2 days of order being placed. Reasonable prices and they even threw in a free nail file. Will be using this site agian.
First time I have ordered anything from this company and I can fault the service. Ordered yesterday and parcel arrived today! During Christmas holidays too!
A range of good offers and items were just as expected. No issues at all - would certainly use again.
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