I ordered a Main Door Oven Glass replacement for a broken door on my Tricity Bendix oven, they sent me an Electrolux Range Hood - I called and told them and the woman on the other end of the phone was rude and tried to tell me I purchased the wrong item.
Despite the fact that my e-mail confirmation had a completely different part number than the one I received.
Eventually I was able to talk to someone else and they managed to resolve the issue, send me out another part (the correct one) and retreive the wrong part.
I'd likely shop with them again, just be aware that they dropship from various suppliers directly (most companies do, these days) and as a result sometimes errors occur on their part of their third party.
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