I love this shop and buy a lot in-store however, the last three times I have tried to order online, I have had confirmation of my order and then nothing - no email, no delivery! When chased, they have replied to say they will not be fulfilling my order and, under their T&C, they are not obliged to say why. I have tried to pursue this and find out what the problem is but they just ignore my emails....no idea why the online store doesn't want my business but I think it's a poor way to treat a good customer. Will take my business elsewhere!
I returned some items and had proof that they have been delivered.
No signs of refund. Contacted customer service 3 times asking about processing times. 3 times received formal replies like from robots not giving me any useful information.
After that requested reply from a manager. Result-no reply.
No idea where my parcels now and why they don't do anything about it.
Used to buy a lot from this company. Now- never again. If anything goes wrong (most likely problems in warehouse) than you are stuck. Most useless and unhelpful customer service ever.
Have been purchasing from them for a few years now and when I buy somewhere else I always compare but none of them can match the service I get from Esprit. Free delivery and free returns. Customer service team very helpful. Quality items quality service and will recommend to everyone. Try and see for yourself.
I'm following Esprit's fashion for quite a while now - their regular updates, in-store and online shopping experience are all great! I love their clothes and like the brand's ethos. Would definitely recommend to anyone.
New Updates 2/24/2013: on yelp
Highly Not! recommand !! Im living now~~
After I posted Yelp, the supervisor called me and I got a promise about noise from
my neighbor. She told me that She never got a report from the security that I called
more than 4 times. That was only reason that she didn't notice my complain and she
gave me a number which number contact to her 24/7. I believed that. However,
last Friday ... It happened again... TV sounds from my neighbor at midnight.. So, I
called the supervisor gave. But it went to the automatic voice message..
W T F?
So, I called a security silently and he went my home. The security heard that noise
and wrote a long long specific reports. He promised me to that reports will send to
supervisor on Saturday morning. It's Sunday midnight and the TV sound is coming
through my wall again. Now, I am giving up to call the security and updating this
posts because nothing has changed during 2 weeks.
I know the supervisor is monitoring Yelp because......................
She called me imminently after I posted and promised to solve that G O D.. D A M N
TV sounds.. Oh... and Neighbor has started playing electric guitar at night.
It's getting worth and worth and my lease agreement is still remaining 3 months.
I am saying to future residents about this apartment...
It's very attractive visually but the resident care management is like a
H O L Y S H 1 T.
Don't leave hear.... You are gonna regret to leaving in here.
I guarantee 10000000000000000000000000000000000000000000000000%
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2/10/2013 First to Review
im living now
Its time to call security after 10pm and I did it over one month. Already, some security officers came to my apt and heard noise and wrote report to give it to office, however they just warnning them. but they didnt change their behavior.
No idea, seriously why office does not fix this problems.
also, i noticed that to leasing office by my-self and knocked their door. I can always notice their sound like tv,taking all of it.
what a nice place, I pay $ 2700 every month.
I have midterm~~~ s
I can feel my neighbors are so temper because i smell marijana from there. I know that is none of my business but they make some loud noise. I hope that they might reduce their temper attitude. i want to sleep in right time. When I am taking rest on my sofa, I can hear their loulder music
used esprit the second time now and gotta say they're pretty good, if only british companies could follow. the items and quality are very good and they are not as dear as other retailers. the delivery is quite fast - items in your hand within 3 working days after despatch email is sent, not bad for free delivery service from outside UK. on my second order, i forgot to add discount code to the item so i rang them up to give it a go and see if they will accept even though payment has been made... AND THEY ACCEPTED IT! a partial refund was then made back to my paypal account. so far so good. my only problem is their stock availability, the really good looking shirts in sizes S and M are gone too soon and they either dont bring them back or it can take ages for it to come back to stock. maybe a reservation facility is a good idea for returning customers so we will know by email when a specific item is back in stock. other than that, great site and good company with a toll-free 0800 number to call customer services on....
I tried to return an item to Esprit.... my admin department forgot to give it to the postman and it ended up on a cardboard scrap heap! Luckily I found it and emailed Esprit to check if I could still return it (it was 3-4 weeks beyond the returns deadline). Luckily, they extended the returns period for me! Very happy. Good job, Esprit.
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