Essential Travel reviews

Essential Travel reviews

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probably fine unless you want to claim - dubious small print!

I have had nothing but bad experiences with Essential Travel / White Horse Administration for my travel insurance. I have tried to claim twice, once for a stolen bag and another time for damage to clothing and loss of a bag by tour operator. Both times they either refused to pay out, citing small print that I swear wasnt there before, or made so many deductions for wear and tear and excess that I was left with nothing - loss and damage to items totalling £600 I received £39 for... I think I have spent more on calling their premium rate numbers!! Dont be fooled by a cheap price, its not worth it. This is NOT a new for old policy, and there are excess amounts payable on each ITEM not claim. I'm just glad I never had to clsim for anything serious e.g. medical as I dread to think how they would treat this... nightmare load of paperwork too and so many hoops to jump through.
I wish I'd never bought the policy
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Review by confirmed purchaser

Very good price

Extremely cheap and a great amount of cover, highly recommended.
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Review by confirmed purchaser

Passed around four people and arrived back at the start.

Premium phone numbers & you'll be kept waiting. I initially called the number advertised on the webpage. Told this was not the correct number & given another number. Tried this only to be told another number. Told that this was also incorrect and given the original number that I called. So back to the start. The chap I got (Grant?) was more helpful than the others. Gave me all info I needed and emailed me correct policy details. Just hope that I do not have to call the company in an emergency but Grant was helpful so opinion of company gets a few positive marks. Policy for me & my wife is expensive as we declared medical conditions.
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Review by confirmed purchaser

As always excellent service

Excellent service the booking procedure was really easy to follow
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Review by confirmed purchaser

Very poor, lack of after service.

I renewed my holiday travel policy after a prompt from ET. I did not receive any confirmation of the new policy. I tried to contact the company with a negative result. I checked that payment had left my bank. It had. I tried to contact ET. Again with a negative result. I then phoned Citizens advice,then the insolvency service to see if the company was still trading. I emailed the firm & repeatedly tried to phone only to be held .for unacceptable time. i then managed to get through to an adviser who told me that somebody had miss pelt my email address. They did then email me my new policy with a promise of a hard copy through the post. This i have yet to receive.
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Review by confirmed purchaser

My Mum feels assured, that's worth a million dollars!!!

Off to Dallas again third year running. Have Type 1 diabetes and they cover all my needs. Plus it reassures my Mum!!
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Review by confirmed purchaser

Thought I had managed this really well, but my card was debited twice!

Seemed to be easy to do, had previously bought annual travel insurance from them on line. There was a bit of confusion as the site stated that we did not need medical screening. As this has always been needed I proceeded to do that and was charged an additional sum. This has happened in other years, but this time the premium and the extra for an existing medical condition were lumped together and taken twice. I only realised when I got my bank statement.
My bank's advised that I phoned Essential Customer services, they did refund the duplicate payment the next day.
How good they are if a claim is made, I do not know as luckily I have not had to do so.
Essential Travel Ltd

Reply from Essential Travel Ltd

Dear Mr Loh,

Thank you for your review. We do apologise for the duplicate payment that was taken. Our Customer Service department was able to find the duplicate payment and refunded it back into your account as soon as we were notified of the error.
We hope that you suffered no further inconvenience.

Kind Regards
Essential Travel
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Review by confirmed purchaser

cheap and easy

it was easy and cheap best site ive found
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Review by confirmed purchaser

impossible now to form an opinion as Insurance is for August 2014

impossible now to form an opinion as Insurance is for August 2014
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Review by confirmed purchaser

Reasonable price easy to use web site.

Purchased travel insurance easy to book. Fortunately did not have to make a claim so no idea how good the service would be in the event of a claim. Claiming is the proof of the quality of service ect.
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Review by confirmed purchaser

Exactly what I was looking for

This website made the mundane task of sorting insurance out very simple indeed. I selected my choices, was offered it at a great price and immediately received confirmation of my policy. Have used them before and would recommend them to anybody.
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Review by confirmed purchaser

So easy and no forms to fill I

I would recommend this site to friends and family it is good value for money we use this every time we go on holiday and have never been disappointed
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Review by confirmed purchaser

A Good Travel Insurance Company easy to arrange your insurance needs

I found essential travel insurance ideal for my requirements short trips or longer holidays are catered for easy to arrange and good prices I would recommend this company for all your travel needs
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Review by confirmed purchaser

Easy to book and good price

Very simple to book, though have not travelled yet and cannot comment on their claims procedures.
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Review by confirmed purchaser

Very good

Have booked child cover before very competitive price everything covered for going abroad, simple and easy to do on line , will book again and recomend to others.
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Review by confirmed purchaser

Easy to arrange online with a choice of levels of cover.

I remembered about travel insurance a couple of days before we travelled. I was able to get a quote immediately online and see 3 levels of cover described clearly and in detail. Having chosen what I wanted I was able to pay easily and had immediate peace of mind for our trip.
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Review by confirmed purchaser

Excellent cover for an excellent price.

I booked my son some travel insurance today. I searched the net and found a site called Essential Travel. They offered superior insurance with sports cover for £5 for one week in Europe. I booked it straight away through there website very quick and easy. This is a company I will be using again.
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Review by confirmed purchaser

Had to make a claim, NOT impressed with policy or White Horse administration!

Had to make a claim, NOT impressed with policy or White Horse administration!

Not that cheap a policy, but it seemed clear and straight forward, and I always read the small print. to be aware, and so I can pack accordingly. I have used Essential travel every year for years, however I don't think I will continue! Sneaky small print and "in my opinion" misleading wording, meant I could claim for less than a third of what went missing, which after excess was not worth bothering.

So it looks like I am saying good bye to my long standing custom with Essential!
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Review by confirmed purchaser

Essential is essential for travel ins.

I would recommend essential to anyone. as it is good value for money as I have used the hoilday ins every year very happy with the ins .
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Review by confirmed purchaser

Cost-effective price

Excellent price with the reassurance that the backing company is Thomas Cook

Essential Travel Ltd Details

About this company

Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk

Visit Essential Travel

Contact information

Call us on: 08458035434
We live here: The Thomas Cook Business Park, Coningsby Road
PE3 8BL Peterborough
United Kingdom

Category

Essential Travel is ranked 15 out of 36 in the category Airport Parking

Essential Travel is ranked 11 out of 49 in the category Hotels

Essential Travel is ranked 34 out of 81 in the category Insurance

Essential Travel is ranked 95 out of 327 in the category

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