Essential Travel reviewed by

3 Reviews

Review by confirmed purchaser
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Annoyed

Thought this was a good deal, paid extra to have the documents sent to me, they have not arrived before the departure date, should be made clear if they can not be sent in time,
    Essential Travel
    TrustScore 8.6 / 10
    1,552 Reviews

    Reply from Essential Travel

    Dear Mrs Lynn Ware

    We're very sorry to hear about your travel documents not arriving on time.

    While this is rare, the documents may have gotten lost in the post. As a token of sincere apology for the inconvenience caused, we're refunding the cost of the postage and would like to offer you a 10% discount on your next purchase.

    Should you require any assistance or would like to redeem your discount, please email us at customerservices@essentialtravel.co.uk or give us a call on 0845 803 5434.

    Wishing you a wonderful holiday.

    Kind regards,
    Essential Travel
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