Reply from Essential Travel
[REPLY]
- Reviews (1,123)
- Ms Clarke
- 1 Review
very good
helpful advice on the phone and straightforward form to fill in online
- Mr curry
- 1 Review
customer friendly website
Used the site before and found it really easy to use great service great price
- Miss TAYLOR
- 1 Review
Easy and quick
I found the site very easy to understand with columns of full self explanary
- B.Is
- 1 Review
Great value although customer service is a little poor.
Lady I dealt with met all my needs although very blunt and unpolite on occasions.
Reply from Essential Travel Ltd
Thanks for your feedback.
We would like to apologise for the negative experience you received and will be looking into it.
We wish you a lovely trip.
Kind regards,
Essential Travel
- Mr skelton
- 1 Review
very good
very good service we have always booked our travel insurance with essential
- Mr hall
- 1 Review
Great service,easy to use,very competitive prices,you wont find better!!
Once again I have returned to Essential Travel for my annual travel insurance to the US.Once again I have obtained a very competitive quote that offers me exactly what I Require.If you are looking for Travel Insurance you wont find better prices or an easier to use Website
- Ms terriss
- 1 Review
Easy as lemon squeezy
I found it very easy to complete the form online, it had everything I needed and wanted and the best thing was the price.
- Ms woodward
- 1 Review
- Mr Segall
- 1 Review
Unable to renew insurance
I got a years quote that was nearly three times the previous one and office hours are the same as mine so cannot easily talk to someone to ask why. Therefore took out short insurance to cover a short trip. Unlikely to need travel insurance till September so not worth taking a years yet but no reason why the yearly insurance has gone from £75 to £190.
Reply from Essential Travel Ltd
We are sorry to hear that you weren't satisfied with the quote.
Please note that our prices change annually subject to our claims information based on age and trip type - as is standard throughout the industry. It may be the case that you have unfortunately moved into a higher perceived risk area, and so this increases the premium.
Thank you for your feedback.
Kind regards,
Essential Travel
- Mr Greaves
- 1 Review
No hassle, excellent service
You've all heard the story of insurance companies taking your money easily enough and then finding all sorts of wrinkles as to why they shouldn't pay up when you make a claim, well the one time I made a claim and needed to fly home urgently 'Essential Travel' made all the arrangement for me and my family very quickly and were utterly brilliant and I would recommend them to anyone on price and service.
- Mr Chapman
- 1 Review
Helpful staff who provide a good service for all ages
I have dealt with Essential travel over the years. I have never yet made a claim but I have recommended the company to friends.
- Mr Diaz
- 1 Review
Quick and easy to get my insurance
As I said quick and easy to get my insurance.
I also got a name wrong and it just took a 1 minute call to change it.
perfect
- David Batt
- 2 Reviews
Good service and price!
Excellent value and service.However experienced difficulty in printing off the policy from the automated website.I used the option of forwarding to my son in the hope he has better luck.
- Mr Stryjek
- 1 Review
speedy,easy,pleasy
Shopped around on line for travel insurance,but found Essential travel both easy and value for money, no messing around,found the cover that did the trick and that was that, Easy. Though its the first time ive used Essential if it came to a claim then thats the real test, so difficult for me to rate as 5 star value.
- Mr ARNOLD
- 1 Review
age related
No problems in changing my travel insurance from world wide to annual European hopefully good service may continue.
- Mr LANGLEY
- 1 Review
Excellent service!
Thank you for your assistance in sorting out insurance for my son who is working abroad this week. I was beginning to think I wouldn't be able to arrange cover for him until I contacted your Company. The lady I spoke with was friendly, helpful, and professional and actually phoned me back as promised! By 9.30 yesterday It was sorted and I'm extremely grateful. I would definitely use you again in the future.
Thank you so much again
Jennifer Langley
- Mr Thursting
- 1 Review
Efficient
Bought my insurance on line, a previous customer, so I knew it would be an easy process, I would recommend Essential Travel every time, thank you for making it convenient for us.
- samantha liddle ORDER ID
- 2 Reviews
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- Andrew Davison
- 1 Review
You'll get ripped off if you have to make a short extention
Based on good reviews, I ended up paying £80 for 3 months of coverage.
Towards the end of my policy I wrote asking for a 4 day extension to the policy as my homebound flight had changed... I expected that I would be charged a pro rata rate for the extra days.
Alas no, I was quoted £31 for the extra for days. As it turns out they were unable to simply extend my policy, they needed to issue me a new one for the extra days for which there was a minimum policy cost.
Via customer services I asked for an explanation to this ridiculous policy or for someone to contact me to discuss. Unfortunately the person i spoke to was either unable or unwilling and I've been left with the generic customer complains number instead.
So beware.
Reply from Essential Travel Ltd
Thank you for your feedback and we are sorry to hear that you weren't entirely satisfied with your policy.
Please note that once a policy is underway, we can't adjust it and so the only alternative is to charge the customer for a new policy. The way our policies work is they have to include the full cover costs, so that's why there's a minimum cost associated.
Have a lovely trip.
Kind regards,
Essential Travel
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- Gordon Eyles
- Margate, GB
- 3 Reviews
straightforward affordable insurance
Found this firm after a couple of searches on the internet. Looking at the cover compared to others, it was excellent value for money. Have now put it in my Favourites for future holidays and journeys.
- Karen
- 1 Review
- Mrs Samantha Grice
- 2 Reviews
Quick and easy..
This was a very user friendly site with good products at competitive prices.
- Barbara Hannah
- 2 Reviews
Quick easy cheap
I got a quote for my grandsons max and josh could not believe how cheap it was brilliant will use again defo
- Mr kennedy
- 1 Review
Thanks
I had a query by email , I received a prompt reply and the information was very helpful as it answered my question very clearly
Regards,
Errol Kennedy
- Master mccabe
- 1 Review
Excellent!!!!!!
So easy to do,simple steps and a great price. Recommended
- Mr woods
- 1 Review
Could do with some polishing up.
I would suggest you give this form to a complete stranger, ie somebody who has not filled -in the details before. Don't forget, I'm a regular customer.
In case of my query, nobody picked up the telephone at all: After filling-in health details, I came to the final section which outlines the minor ailments which are covered free. As I have NO SUCH ailments I wanted simply to proceed to payment. This did not happen, hence my query (in the form of an as yet unanswered email) I therefore decided to tick the top box (Do I only have one ailment to declare?) This then allowed me to pay. Out of interest, I clicked to check my previous cover with you, but found that I have no history with you! Next time..........???
- Ms Sue Trezise
- 1 Review
Fast Easy & Value for money
I used this service to arrange travel insurance from my 9 year old grandaughter as I already had mine through my bank account. The whole process took only minutes and the system was very easy to use.
- Miss Batho
- 1 Review
far cheaper and covered more than most other quotes i looked at.
ful package was cheaper than any of the basic quotes i was finding online, we always use these guys for our travel insurance
- Mr Cairns
- 1 Review
Quick concise service
Have been using for a few years, good competitive price
- Miss Weston
- 1 Review
Great customer service.
I was confused as to what the superior insurance covered so i decided to ring up and find out. The lady on the phone was friendly and very helpful, she answerd all my questions. I would go with essential travel again. I am just yet to find out if they are as good as i first percieve.
- COOMBER
- 1 Review
Had to remind them to send my documents and an email of purchase!
Usually good value for money, but was surprised they were so lapse in sending out the policy and email.
Reply from Essential Travel Ltd
We are very sorry to hear that you didn't receive your email and documents as soon as you had hoped.
Please note that sometimes the email confirmation ends up in the spam folder, and although it's rare, the documents can go missing in the post.
In future, please feel free to contact our customer services on 0845 803 5434 or email them at customerservices@essentialtravel.co.uk.
Kind regards,
Essential Travel
- Mr Jackson
- 1 Review
Efficient
Went the extra mile when I couldn't download a copy of the policy by posting it to me.
- Mr Massey
- 1 Review
Very good
Used live chat - bit of a delay but advisor very helpful when she appeared. Website ok. Would like a document listing all elements of cover e.g. plus the sports I'm covered for. That led to a little confusion that I had the right thing, but the advisor helped.
- Mr Whitbread
- 1 Review
In touch, but out of touch
Easy enough to renew policy, but had to ring up and moan a bit after paperwork failed to turn up after 2 weeks.
Reply from Essential Travel Ltd
Thank you for your feedback.
We're sorry to hear that you have not yet received your paperwork. Unfortunately, it must have got lost in the post.
Our Customer Services team will get in touch with you shortly to rearrange the delivery of your paperwork and refund the cost of the postage.
Kind regards,
Essential Travel
- NEILL and thanks for your order
- 3 Reviews
excellent travel essential!
The multitrip annual cover is excellent value for money. I think the best option is the fact that it gives you up to 45 days travel (for young uns!) on every trip; most other firms are 31 days and extra days means extra premium. Using the site was easy and straight forward. Hoping I don't actually need to claim on it during a European treasure hunt trip and possible trip to Kenya in August.
- Mr Line
- 1 Review
Cheap. When you actually need them they will let you down.
To speak to someone on the phone you have to wait, on average, half an hour. Unless you're a new customer. If you have a problem and are in another country this is VERY expensive and frustrating.
It turns out their coverage of belongings is basically non-existent. If you managed to let your things get stolen without laying down your life for them, then you were not paying due care and attention.
When you phone asking to start a claim, they tell you you aren't able to before they even know the facts. I was told I couldn't make a claim without a police report for five minutes straight without being listened to. The person wouldn't let me continue with the converasation. They didn't ask if I had a police report. I did.
I only hope they aren't this bad when people need to use their medical coverage... Who knows.
Reply from Essential Travel Ltd
We are very sorry to hear about the difficulties you experienced.
Please note that we are forwarding your comments over to the claims department.
If you wish to escalate your complaints further, please refer to page 51 of the policy wording: http://www.essentialtravel.co.uk/travelinsurance/download/SEES-ET-FULL-WHET0113.pdf
Thanks for your feedback.
Kind regards,
Essential Travel
- sarah
- 1 Review
fast and efficient no problems even when I mis-spelt the surname
i bought this insurance for my Grand daughter and had no problems the people on the phone were very efficent even when I had to change the policy name, because I had mis-spelt my grand daugters surname
- Ms Byrne
- 1 Review
Nae Bother at all :o)))
Booked additional insurance for specific illness. No problems and was extremely pleased with the price and how user friendly my experience was. mush easier online rather than phoning around numerous companies for quotes recommend others should use this online service.
Happy customer and will enjoy the holiday even more with peace of mind!!!
- Mr Cairns-Terry
- 1 Review
Highly responsive service
I emailed on Sunday to change a detail that was incorrect on my policy, probably through my own error. Received an email back same day saying that this had been changed and new docs in the post. No fuss, excellent service.
www.essentialtravel.co.uk
Five reasons to book Insurance with us
1. Pay less for great cover 2. Customise your policy 3. Online medical screening 4. Receive instant cover 5. Read reviews and book with confidence
Customise Your Insurance
Four cover levels, Three trip types, optional sports and cruise cover all allow you to customise your policy to suit you - whatever your budget and however you plan to travel.
24 Hour Emergency Assistance
All of our policies include access to a UK-based 24-Hour Emergency Assistance Helpline offering worldwide multilingual assistance - which means that you can be sure of our support anytime, anywhere.
Quick & Simple Online Medical Screening
Essential Travel were the first company in the UK to make online medical screening available. This quick and easy process makes adding cover for medical conditions a breeze - a favourite feature amongst our customers!
Best Price Guarantee on All Car Parks
We guarantee that if you find the identical car park for less on the same day of booking with us, and let us know immediately, we’ll refund the difference.
About Essential Travel
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
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PE3 8BL Peterborough
United Kingdom
Category
Essential Travel is ranked 10 out of 27 in the category Airport Parking
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Essential Travel is ranked 11 out of 51 in the category Insurance
Essential Travel is ranked 45 out of 214 in the category Categories Travel & Holidays
