Reply from Essential Travel
[REPLY]
- Reviews (1,122)
- Miss Saint
- 1 Review
It all started so well...
I was extremely pleased when I booked insurance for my daughter, it was very easy and affordable. The option of a card that she could carry around instead of paper was great and I decided to go for that too. This is where it went wrong. It took over 10 days for it to come, and then it only came because I phoned up, and when it arrived the policy number was printed so low down that half of it was cut off!! So then I had to write on the card the policy number. Now this in itself is not a problem but I had had to pay extra to get a card with all the details on it!!! A complete waste of £2+ pounds and unless you can actually print it correctly I would not bother to charge/ offer this. It has tarnished my recommendation that I would give.
Reply from Essential Travel Ltd
Thank you for your feedback. We're sorry to hear you're not entirely satisfied with the service you received.
We try our best to make sure all cards issued are in perfect, working condition and will continue to do so.
As a token of sincere apology and all inconvenience incurred, we are refunding the entire cost of the pack. You should receive the refund directly into your account in 3 to 4 working days.
Kind regards,
Essential Travel
- Mr Gurney
- 1 Review
insure over 75's and I will be with you next year. If not I will say goodbye now
Would help if it didn't have 0871 telephone numbers, costs a fortune.
Reply from Essential Travel Ltd
Thank you for your feedback.
Essential Travel has teamed up with Travel Insurance Vital Health to provide specialist travel cover for travellers aged between 74 and 85. The policy is tailored to suit your travel needs. Please visit http://www.essentialtravel.co.uk/travelinsurance/over74.asp for more information on travel cover for over 74's.
You are most welcome to email Customer Services at customerservices@essentialtravel.co.uk where they will be more than happy to answer your questions.
Kind regards,
Essential Travel
- Ms Wainwright
- 1 Review
Cheap and comprehensive cover offered
I added the pack and card (£2.99) as the price was so cheap and my daughter was going away with someone else so I thought this would be better for them to have.
My daughter has however gone away and come back and there is still no sign of the pack!! If this cannot be produced within a tight turnaround then it shouldn't be offered!
Other than this the online chat was helpful and the price was great. Thank fully we haven't actually had to use the insurance service ie no claims so i can't comment on this.
Reply from Essential Travel Ltd
Thank you for your feedback. We're sorry to hear about your daughter's pack and card.
As a token of apology and all inconvenience occurred as a result, we'd like to refund the cost of the pack and policy document postage, including a further 10%.
Kind regards,
Essential Travel
- Rev Thomas Cross
- 1 Review
Excellent service and excellent value!
This is the 3rd time I've used Essential and highly recommend it. The website is simplicity itself to use, the cover is very comprehensive, and the price very good!
Easy-peasy lemon squeezy!
- David Marsh
- 2 Reviews
Does what it says on the tin - "age improves you"
Being a fit and very active pensioner aged only 72, I found it very galling when I got to 60, then 65 and then 70 to find that most Insurance Companies refused to insure me when planning my worldly travels. They all seemed to think I should sit at home and count my money or bang on the floor with a big stick to get service (thats what it felt like to me), because I was a bad risk for them to insure me just because of my age .When I found a policy it cost a lot too. Imagine my pleasure when I tried Essential Travel and received exactly what I was looking for at a reasonable price.
- Ms mckeever
- 1 Review
lost passport
Arrived at the airport ,went through security ,ready to board the plane,passport missing.
Airport security searched everywhere,my son searched the house and car no passport found.Could not travel and policy does not cover lost passport while still in the Uk
.If I had taken the essntial plus or superior cover,I would have been covered,it was only a few pounds more.
Reply from Essential Travel Ltd
We're sorry that you could not travel due to your lost passport.
Please note that Essential Travel provides cover for Passports when purchasing travel insurance with either the Essential Plus cover level or Superior cover level only.
If you purchased either of the two cover levels, Essential Plus or Superior, and did not get covered appropriately, please call Customer Services on 0845 803 5434.
Kind regards,
Essential Travel
- Miss simpson
- 1 Review
unimpressive!!!!!!!!!!
Awful customer service! Waited on phone for an advisor for 7 minutes to be met by ultr loud music!!!! When i finally spoke to someone She didn,t seem to understand her own job too well!!!! Unable to access my account as there is a technical fault at present and they are not too sure when it will be resolved!!!
On a positive note though the policy price quite reasonable!!!
Reply from Essential Travel Ltd
We're sorry to hear you were not satisfied with the service you received.
I've alerted Customer Services and they will get in touch with you shortly.
Kind regards,
Essential Travel
- Mrs U.A. Benson
- 1 Review
very easy to understand and purchase.
Would recommend this company to you and my other friends, as it is great for the older persons to use the internet very quickly and easily
Everything was clearly sited and I managed to do it all by myself.
- Miss Taylor
- 1 Review
Great Value easy to use web site
Came across this site and it was easy to get a quote which was great value, highly recommended
- Mrs Susan Marshall
- 1 Review
- The Ken
- 1 Review
Good cover and value
Unlike most travel insurance you can cover pre-exisiting illnesses easily and normal mountain biking is allowed on the most basic cover. (My current annual cover with Direct Line doesn't even include cycling at all which is pretty useless for a holiday with the kids)
- Mr Davies
- 1 Review
Bad Service To Date
still awaiting travel documents which have been paid for and my travel commences on Saturday 6th April and still not had sight of any terms and conditions contained in the policy
Reply from Essential Travel Ltd
We're sorry to hear you're disappointed with the service you received.
Customer Services have been alerted and will resend a copy of your travel documents to you via email immediately.
Wishing you a safe journey!
Kind regards,
Essential Travel.
- Mr Lancaster
- 1 Review
Fast,efficient and fair
Have used essential for many years as a one off insurance, always found them friendly,efficient and fair. Thankfully never had to claim so have no experience of this but it seems a very good product so for me is all abour peace of mind
- Miss Armstrong
- 1 Review
great value
checked out all different travel insurance online Essential was the best of them all and great value would recommend
- Mr SAYA
- 1 Review
- Mrs Durham
- 2 Reviews
Fast quote, great if travelling and have a medical condition.
I always know where I stand when buying holiday insurance. It's great to be able to complete a medical assessment on line and this has allowed me to make a speedy decision when booking. I have used this company several times an will continue to do so.
- C Johnston (on behalf Miss O'Keefe)
- 1 Review
Easy-peasy! Straightforward, clearly explained and simple to tailor
It's just really really easy - and cheap. From getting to the page to printing off the details, it maybe took me 10 mins... No more. No jargon, easy to find the grade I needed and then pay and done!
- Miss Arrowsmith
- 1 Review
be sure to insure with esstential travel to feel secure
they are so good and reasonable
- Mr newman
- 1 Review
Your website was not easy to use. Also I cannot acces my account.
Your website was not easy to use. Also I cannot acces my account.
Reply from Essential Travel Ltd
Thank you for your feedback. We are in the process of redesigning our website and layout to optimise user experience. We're sorry to hear that you were not entirely satisfied.
I've contacted Customer Services about your account. They will get in touch with you shortly.
Kind regards,
Essential Travel
- Mrs CCG
- 1 Review
Quick and Easy
The whole transaction was very quick and that included my registering a pre-existing condition.
My only gripe is that if I wish to transfer to a worldwide policy later in the year I cannot do this due to my pre-existing condition and will need to buy a seperate policy.
Will probably use another supplier if that is the case or at least shop around.
- Mr Stone
- 1 Review
Easy to use
I needed travel insurance for my 17 year old to travel without me. This site made it easy to do when so many others couldn't / wouldn't.
- diane carter
- 1 Review
quick response to my email, and answered all my concerns
i found that fiona emailed me back within short time, i found fiona very understanding and helpful, has she gave me more inform and how to deal with any future problems if required. thank you
- Mr Balkwill
- 1 Review
Good service, pretty well priced, try something innovative like not charging 30% for a change
I got the date wrong on when we are returning (by one day) so i needed to amend the policy. It cost me £11.25 on a £30 policy. What a nice positive surprise it would have been if the (very professional) lady I spoke to was able to say 'we'll process that small amendment free of charge sir'...
- Sally Moore
- 1 Review
Very helpful Customer Services
Website not so easy to navigate at first ad had had an email about reduced winter sports insurance for helmet wearers and how to access this not clear so booked withput reduction first. Online help not available so emailed and then all sorted very smoothly - very helpful and efficient.
- Miss Mundell
- 1 Review
Straight forward and easy
I found this site to be easy to use, self explanatory and took out holiday insurance in a few minutes. I had to ask customer services a question to make sure I was covered for everything I needed and they responded within 24 hours even over the weekend which was good customer service.
- Ms Porter
- 1 Review
Simple, easy and great value, thanks
No thank you, the above will suffice
- Mr K.
- 1 Review
Easy to book.
Easy to book and one of the only insurance sites that allowed me to take travel insurance for only my 3 year old son and not an adult as well.
- Mr WHITE
- 1 Review
Helpful and clear discussion
The staff were very helpful and aidede me to select the correct level of insurance for my circumstances.
- Grace Joyce Marsden
- 2 Reviews
Easy web site, everything easy to read in your own time, no travel agency pocketing commission.
I have used Essential Travel before to cover my grandchildren on the holiday I treat them to each year. Nice and straight forward, everything is on the screen for you to take your time to read and make your choice. Excellent prices, and hopefully an
excellent service should I need to claim.
- Mrs G INGHAM
- 1 Review
First-class service
Not quite believing that the quotation for diving insurance could be as competitively priced as the website suggested, I telephoned Essential Travel for confirmation. The assistant on the end of the phone was polite, efficient and helpful- and confirmed the cost of the insurance WAS correct! I would definitely recommend Essential Travel to family and friends.
- Frank
- 1 Review
It could have been easier
It was not clear that, unlike other sites, the age required is your age now and not your age when you begin your travel. When you go back to change your age, all of your details have been removed so you have to start all over again. Unneccessary.
Reply from Essential Travel Ltd
- Mr Wang
- 1 Review
en,, well priced
en,, well priced the cheapest and most economic services of all products
- Master Cross
- 1 Review
Excellent!
Phoned and I got just the deal I needed on a Saturday and a short notice. Arrived promptly via email. Definitely recommended.
- Samantha Holt
- 2 Reviews
Value for money
I rang up the costomer service team to ask whether it was possible to upgrade my anual insurance to include USA, and then promptly processed my request free of charge. It was an unexpected but very pleasant and efficient service. I highly recommend purchasing insurance through this company.
- Miss ZHAI
- 1 Review
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- Sue Iggulden
- 1 Review
Once you've booked your travel insurance with Essential Travel all you have to do is pack!
Travel Essential is great to book with and I don't book with anyone else. Fill in your details on the application form and you are given I think it's 5 options to choose from. You are shown a list of what you are covered for and the excesses. I always go for the best one as it is real value for money. Take a look and you'll be pleasantly surpised. Much better that booking in the Travel Agents!
- Miss Gooding
- 1 Review
Great easy to use site and very good value for money
Very easy to use website excellent value for money and offers everything you need cover for! I have recommended this site already to a friend for her daughter too.
- Claire
- 1 Review
no problem!
Plain and simple to use apart from I didn't realise it wanted age now rather than when travelling until I'd got to the next step. Seems odd?
- Mr Lafford
- 1 Review
Getting through to claims/ customer service is a nightmare
Picking the insurance online is a bonus, happy with having policy documents on email etc. however, in the event of a claim, which we have it has taken over a week to speak to a customer service rep, as we were either hanging on the phone for extraordinary amounts of time or cut off on two occasions. We are still waiting for claim form throu post which has not arrived and now have it emailed. Unfortunately, these days with automated systems it is so very hard to get to talk to a human when the system doesn't understand the problem...! Another downside is not being able to log on and get to my policy documents for over two weeks now. When clicking on email to me, it just doesn't respond. No help... No person to talk to.
Reply from Essential Travel Ltd
We are sorry that you were disappointed with the service you received and would like to thank you for your feedback.
Whitehorse will be resending the claims forms to you and they will be in direct contact with you shortly.
Kind regards,
Essential Travel
www.essentialtravel.co.uk
Five reasons to book Insurance with us
1. Pay less for great cover 2. Customise your policy 3. Online medical screening 4. Receive instant cover 5. Read reviews and book with confidence
Customise Your Insurance
Four cover levels, Three trip types, optional sports and cruise cover all allow you to customise your policy to suit you - whatever your budget and however you plan to travel.
24 Hour Emergency Assistance
All of our policies include access to a UK-based 24-Hour Emergency Assistance Helpline offering worldwide multilingual assistance - which means that you can be sure of our support anytime, anywhere.
Quick & Simple Online Medical Screening
Essential Travel were the first company in the UK to make online medical screening available. This quick and easy process makes adding cover for medical conditions a breeze - a favourite feature amongst our customers!
Best Price Guarantee on All Car Parks
We guarantee that if you find the identical car park for less on the same day of booking with us, and let us know immediately, we’ll refund the difference.
About Essential Travel
Your online home for great Travel Essentials. Get cheap Travel Insurance, Ski Insurance, Airport Parking, Hotels, Lounges and Car Hire from EssentialTravel.co.uk
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PE3 8BL Peterborough
United Kingdom
Category
Essential Travel is ranked 10 out of 27 in the category Airport Parking
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Essential Travel is ranked 10 out of 51 in the category Insurance
Essential Travel is ranked 45 out of 214 in the category Categories Travel & Holidays
