Customer Services are very bad! Over a year ago I contacted them regarding my renewal Quote, Asked them to do better as it had gone up from the year before by £100 even though I have no points on my licence and never made a claim while with them. They did not give a stuff and told me to go online if I think I can do better! I just insured with them as I had no insurance on my car and needed to go out in it, otherwise I would have taken their advice , clearly they do not want to keep their safe driving customers. My Cover is now up again soon and just before it was due , ESURE contacted me saying due to their policy they have removed my Legal cover and I am not entitled to a hire car if I now make a claim, If I want this included again I will have to pay extra! I told customer services I am trying to save money , not add it , and it should be against the law for them to change my policy after I had agreed to it but its in the small print, they can do as they want once you sign up with them, a bit like the mobile phone companies changing your fixed rate monthly contract! My insurance is due now so I phoned them to renew, I ask them to do better with the quote they sent me, They refused to look and told me to go online at esure and I may get it cheaper, then I asked them to put me through to the retention department otherwise I will leave them for good, They would not put me through to them and just told me they can deal with this, Then informed me that I have not been covered for the last 5 years with them because MY FULL NAME IS NOT ON THE POLICY, I said "You are a joke, Just a scam not to pay out if I needed to make a claim!, and why has no one informed me of this problem before! Reply from Customer Service " IT IS IN MY POLICY SMALL PRINT , YOU SHOULD HAVE READ IT" I told them You are now making me want to leave you for good now, She said "ok bye" Shock , Horror, Gasp! They are at Number 20 in the Which Report 62% , how the hell they even did that I do not know! Should not have even made it on the list! Liverpool Victoria was number 3 on the list in which, I contacted them and I got it for £1.78p cheaper than esure and it includes Hire Car and Legal Cost at no extra cost! So I will see how it goes with LV!! got to be better than ESURE, as they don't even give a s*** that I have left after 5 years with them!!
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