friendly and competent
The operative made good phone contact to give an approxiamate time of arrival. When he got here he checked the necessary information and then got straight on with the job. On completion he checked the tightness of the wheel nuts, with a torque wrench, in front of me so that I knew they were correctly fitted. He then ensured he returned my nut security device and we then completed the paperwork. He was polite, efficient, and friendly and it was good to feel reassured about his ability.