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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

THE FITTER WAS LATE.

I HAVE USED E-TYRES SEVERAL TIMES BEFORE WITHOUT ANY PROBLEMS, THIS TIME I SPECIFICALLY SAID MY ABSOLUTE LATEST TIME FOR FITTING WAS 2.30PM. HE CALLED ME AT 9.45AM, AFTER I HAD CONTACTED THE OFFICE TO ENQUIRE WHERE MY CONFIRMATION CALL WAS, BEFORE 9.30AM!!!
HE SAID HE WOULD BE WITH ME AT 12.30 TO 1.30PM, HE ARRIVED AT 2.15PM, IT TOOK HIM OVER 1 HOUR TO COMPLETE THE FIT OF 4 TYRES. THERE WAS NO CALL FROM THE OFFICE TO TELL ME HE WOULD BE LATE OTHERWISE I WOULD HAVE CANCELLED, I HAD A VERY IMPORTANT MEETING AT THE DOCTORS WITH MY 81 YEAR OLD MOTHER WHICH I HAD TO CANCEL, I WAS VERY ANNOYED. HE DID NOT APPEAR TO KNOW MY LATEST FIT TIME WAS 2.30PM, WAS THIS INFO PASSED ON FROM THE OFFICE I WONDER????
    etyres
    TrustScore 9.7 / 10
    5,419 Reviews

    Reply from etyres

    Dear Mr Usher

    Thank you for taking the time to communicate to us why our service did not meet your expectations. etyres aim to consistently deliver a professional, convenient and reliable service to our customers. Please accept our sincerest apology for the inconvenience caused. A member of our customer service team will be in touch shortly to rectify the issue.

    Kind regards,

    etyres
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