Reply from Euro Car Parts
[REPLY]
- Reviews (656)
- Mark Harley
- 3 Reviews
- Dave
- 1 Review
First class service - thanks
Parts ordered on standard delivery turned up next working day. First time user, happy with service and quality of goods seems ok for price. Would definitely use again.
- Valued Customer
- 1 Review
Good customer service
I've ordered several car parts from Euro Car Parts and am generally happy with the service. I do sometimes find it hard to know exactly what the correct part is for my car, despite putting in my registration plate. I also ordered a Lemforder track rod online recently but the make that arrived was not Lemforder. I think it is better to pick up parts from the shop to make sure they are the correct parts.
- Valued Customer
- 1 Review
- Nick Eaton
- 1 Review
A World Class Supplier, working in Partnership with Service Providers and Customers - Or in laymans terms " excellent value parts delivered on site, which gives our customers value for money"
The one liner say's it all. or shorter version A Part for every Pocket!
- Sheryll Brown Valued Customer
- 1 Review
Fantastic service!
I have used this company before, they are well priced, excellent range and swift delivery!
I would trust them and would use them again in the future.
- Kev scott
- 1 Review
Euro star parts
Spot on service as always, even found a wire brush lying about in the back for me !!
- N Hodgson
- 1 Review
Quick, slick, and superb service.
I ordered my goods on the Monday, and received the item on the following Wednesday. I couldn`t have wished for better service, would be ideal for customers wanting items urgently.,
- Mike Bamber
- 1 Review
Delivered in the swipe of a wiper blade
Have placed 3 orders with Euro Car Parts to date.
All delivered on time and per order
What more could you ask for?
- Michael
- 1 Review
Brilliant service and speedy delivery.
Cheap compared to competitors, easy to use website and free p&p with good arriving within 48hrs. Recommended and will certainly use for future purchases.
- GJT
- 1 Review
Cheaper to have delivered to your door than use your petrol in the car .
Ordered my annual service parts online, fantastic service as parts turned up 2 days later at my door with free delivery. Make sure you use the promotion codes on the home page, sometimes you get 30% off.
- Mr collings
- 2 Reviews
Excellent service and then some
Bought a Bosch battery for my car. Not only was the price for the same battery 50% cheaper than other stores but it was on my doorstep 48hrs later.. Thanks.
- E Sculfor
- 1 Review
when understood the service is good
i looked on line for the item i wanted it stated that it was in stock i went to the local local store only to find it was not in stock but can order it for the next day we decided to have it delivered free next day as promised it arrived if the web site was more informartive it would have saved me a journey otherwise great service
- Anthony
- 2 Reviews
- Vic
- 2 Reviews
Can't be beaten....
....on price, service and speed of delivery. Excellent.
- Joe Harding
- 1 Review
First time and definitely not the last!
First order - website easy to use, order processed effectively and quickly, parts arrived well-packaged and correct.
No compaints here.
- Valued Customer
- 1 Review
Almost brilliant
I run a number of German cars and EuroCarParts is my first choice for brake, suspension and many other components. Quality brands, Bosch, Lemforder etc are available at reasonable prices and are delivered promptly to your door.
However EuroCarParts lets its self-down occasionally by despatching the wrong brand items, having data base errors (A2 suspension joints, Porsche Boxster front discs) and the paper work supplied with deliveries presents difficulties at local depots if claiming a refund or exchanging items.
- Paul S
- 1 Review
Cannot fault them. Absolutly brilliant first class service.
Order online and you get the parts either next day or within 2-3 days. Good prices as well.
- Andy Abbott
- 1 Review
excellent service, and very fast delivery..
very good service, and a very good price. goods delivered in two days.. would recommend to anyone.
- Valued Customer
- 1 Review
Tops !!
Great prices, a very easy ordering system, next day delivery, all-in-all an excellent service.
- Valued Customer Bob Paterson
- 1 Review
Great item and Price, Delivery Slow
I have used Eurocarparts quite a few times, my only issue now is the time items are taking to arrive, they are within the 2-4 days JUST!
- Matt
- 3 Reviews
Superb
Really helpful website, easy to identify the right part, best value I could find anywhere, and I was amazed that it arrived the next morning after I'd ordered it late afternoon. Can't ask for much more - many thanks.
- Mr. O'Donnell
- 1 Review
absolute joke!!
Appalling customer service. Ordered the part and paid the extra for next day delivery. Part never arrived, despite ringing 3 times and speaking to an online member of staff who all assured me the part was on its way and they had checked with the courier.
By 6pm I obtained the courier details myself and rang them only to find that the part had not been put on the van in the morning and had been sat there all day with no intention of them sending it til the next day. They also confirmed they had NOT had any contact off the sender (EuroParts) and if they had, they'd have been informed that the part wasn't being sent.
So in short id wasted a whole day staying in, paid for a part and nxt day delivery that never materialized, and been lied to with assurances that hadn't been checked. Which led me to missing a night's work as my vehicle wasmy repaired as a direct result. And I received no apology. Will never use this company again
- Paul Keleher
- 1 Review
Basically the incorrect part
Ordered outer cv gaiters for my ford fiesta, by doing the reg number search, turns out that they are the incorrect size, so never actually fit properly.....had to pay a garage over £200 to sort out as I had run out of time to redo the job myself....thanks for nothing Eurocarparts
Reply from Euro Car Parts Limited
Having checked on our website, there are a choice of 2 for your vehicle. Unfortunately you have selected the one for models up to 1996.
Happy to credit this item for you if you contact our Customer Service Team on 0208 956 5175 or via the LiveChat feature.
Once again sorry for any inconvenience caused, and I give you my assurance that we will do much better next time.
- Simon
- 1 Review
Cheaper and easier than other suppliers I tried
Cheap and easy, what else do you want?
- Ben Ashworth
- 1 Review
Completely Useless - Help needed immediately!
I ordered a car battery using the website's drop down menus to find the exact model of my car (Toyota Rav 4, 3-door, 2002 model)
However, when the battery arrived it had the incorrect terminals which were far too small and unlike any other battery I have been recommended when i have walked into [link].
This was incredibly annoying as it was the first time I have used the service and I needed to get the car started urgently so in the end had to get a taxi to the nearest [link].
The battery is sitting in my garage - please can somebody from Euro Car Parts tell me how I can get my money back for it and send it back?
Reply from Euro Car Parts Limited
We have been trying to contact you since 14th September, and again today. Unfortunately you were unavailable, and have been leaving voice messages each time.
Do you have an alternative number for us to contact you on?
- david3192
- 2 Reviews
Fantastic Products, Great Prices
Very complex range, at affordable prices, Highly reccommend.
- ian dorward
- 1 Review
super,smashing,great!!!
Bought brake pads,oil,and oil filter from the company all very,very well packaged,and very fast delivery,will purchase again.
- Michael
- 2 Reviews
very good experience with Euro Car Parts
I ordered brake pads late one afternoon with the 30% off mid-month offer and free packing and postage. They arrived 10.00 the next day!!!!
- CHRIS KIRK
- 2 Reviews
Triumph over adversity
I ordered parts on "next day delivery". When they didin't arrive I was told that the courier had tried to deliver and had left a card. We have a 24 hour reception so it was a bit of a tall story by someone. It took a further 7 days, 3 phone calls and 2 e mails for the parts to arrive. In fairness to Euro Car Parts they did refund the postage to me and the prices for the parts was very competitive
- John Holland
- 1 Review
Great service and value
Very good service and value from Euro Car Parts, the man who dealt with my call went out of his way to be helpful in ordring the correct brake pads.
- Customer
- 1 Review
Never received my order awful courier
Order never received contacted eurocarparts told me courier had left it in my garden. They hadn't. It has been 2 weeks and I am still waiting for the promised phone call telling me where my order actually has been left! Not a happy customer!
Reply from Euro Car Parts Limited
Sales Director
Euro Car Parts
- Customer leigh lancashire
- 3 Reviews
excellent
Quick delivery to door step, options next day, good site, any questions: call to CS, no problem with returns, sensible prices, I would recommend this company to anyone. 5stars!
- Mike Chesterman
- 1 Review
Worst company I've ever dealt with!
Over three weeks ago now I ordered a wing, which was marked as in stock.
I've still not received it! I've missed my booking at the body shop and am very much out of pocket and not happy.
I was told to expect delivery within 3 days. After seven days I contacted customer services and they were completely useless. They gave me tracking details for something completely different, which was ordered 4 months earlier and was somewhere up in Scotland. It doesn't surprise me that some people are waiting four months for their items though as Euro Car Parts are a joke!
When I pointed this out they then assured me that those details were correct, which clearly they aren't. I pointed this out, waited another week for a response, which I never got, then I followed it up and finally got a response a couple of days later, saying that they don't know where my part is and they will have to look into it with their warehouse team. That was six days ago! Are they walking to Scotland to sort it out?! I chased this up two days ago, but still no response. Euro Car Parts simply ignore all emails and as for the phone service, you may as well talk to the cat.
I've dealt with many companies over the years buying Car Parts and Euro Car Parts are by far and away the worst. They are a complete joke and nothing but thieves.
Reply from Euro Car Parts Limited
Our Telford Branch attempted to deliver to your business address twice, but were unable to locate it. We then tried to contact you on both the telephone numbers you gave us, but unfortunately you were unavailable.
I understand that we have successfully contacted you a few minutes ago, obtained further delivery address info, and now have a number for someone on site at your business address.
Our local branch van will be leaving Telford at 2:00pm today and is coming straight to you..
Once again sorry for any inconvenience caused, and I give you my assurance that we will do much better next time.
Sales Director
Euro Car Parts
- Geoff
- 3 Reviews
well trusted, reliable and reasonable
I can't rate the site enough, prices are always fantastic and the speed of delivery is second to none. Will be back in the future no doubt!
- McHarie
- 1 Review
OK SUPPOSE, GOOD POSTAL SERVICE, BUT SOME WRONG PARTS!!
I ordered some front brake discs and pads for my Toyota Corolla 51 plate late on Tues eve and they were with me by about 10ish on Thurs morning. I was really happy about that as my mechanic friend was going to fit them that night. I had already been without a car for 4 days, which is a bloody nightmare living out in the middle of the countryside. I had to ask neighbours and friends to get some odd bits of shopping for me.
So on the Thurs eve he came out looked at the discs and said that's right. I explained that all I had to do on the website was put in my number plate and it came up with the parts I needed, although different variations of them, so I picked what I thought would be best and ordered them. So off we went to get started, he gor one disc on, but when it came to the brake pads, they were the WRONG ones. They weren't for my car at ll, even though everything on paperwork and boxes matched up. I was fuming and my mechanic was not happy either, as he had taken time out from his busy schedule of work to fix my car for me. So nothing more could be done that evening.
The next day he took me down to [Link], which is where I should've gone in the first place, they were so helpful towards me and didn't treat me as a 'thick woman who knows nothing about cars'. I bought the correct brake pads and some grease that was needed as well. Then returned home and he finally finished off fixing my brakes.
I won't be using Euro Car parts again, I'm now stuck with brake pads that are no good to me or anybody else I know as I can't find the receipt, think it may have blown away when we were out by the car. So very annoyed, I mean how can parts for a Camry fit a Corolla? Surely things like that are checked as they leave the warehouse? the box said Toyota Camry on it for goodness sakes!
I was without a car for longer and had to spend out more money than I needed to, all because somebody can't check the stock going out properly.
I have been contacted by the company, they have emailed me with a copy of my receipt and a returns authorization. Thank you very much indeed, happy with customer services.
- Car Sticker
- 1 Review
Great price, super fast delivery, excellent product
The cheapest price on line or in shops for Castrol Edge fully synthetic oil.
Delivered within 2 days of order
excellent service
- Nurul
- 1 Review
Good old Euro Car Parts
Really trustworthy and accurate information related to my vehicle.
Always refer to their website when I get dubious quotes from my mechanic to see what the parts REALLY cost.
- Dean Collis
- 1 Review
First port of call for all my autoparts
Would recommend checking Euro Car Parts website for the best range of auto parts from the comfort of your armchair. Their service, clear web pages, easy of ordering and delivery are first class. This is always my first choose when looking for good quality products at a price I believe is excellent value for money.
- David Noakes
- 2 Reviews
Fast, reliable and exactly what was ordered
Ordered some windscreen wipers and they were delivered in double quick time exactly what I ordered, so to sum up in one word, EXCELLENT.
Euro Car Parts Details
FAST FREE DELIVERY
FREE UK delivery on all Orders.
MASSIVE STOCKS IN THE UK
We have more than 7 Million Parts in Stock
About Euro Car Parts
Buy Online today, through Click and Collect, In store or by Phone. Over 115 Branches Nationwide – FREE UK Delivery.
Visit Euro Car Parts
Contact information
HA9 0TF Wembley
United Kingdom
Category
Euro Car Parts is ranked 12 out of 25 in the category Categories Transportation Car parts
