I've ordered several car parts from Euro Car Parts and am generally happy with the service. I do sometimes find it hard to know exactly what the correct part is for my car, despite putting in my registration plate. I also ordered a Lemforder track rod online recently but the make that arrived was not Lemforder. I think it is better to pick up parts from the shop to make sure they are the correct parts.
The one liner say's it all. or shorter version A Part for every Pocket!
Ordered my annual service parts online, fantastic service as parts turned up 2 days later at my door with free delivery. Make sure you use the promotion codes on the home page, sometimes you get 30% off.
i looked on line for the item i wanted it stated that it was in stock i went to the local local store only to find it was not in stock but can order it for the next day we decided to have it delivered free next day as promised it arrived if the web site was more informartive it would have saved me a journey otherwise great service
I run a number of German cars and EuroCarParts is my first choice for brake, suspension and many other components. Quality brands, Bosch, Lemforder etc are available at reasonable prices and are delivered promptly to your door.
However EuroCarParts lets its self-down occasionally by despatching the wrong brand items, having data base errors (A2 suspension joints, Porsche Boxster front discs) and the paper work supplied with deliveries presents difficulties at local depots if claiming a refund or exchanging items.
Order online and you get the parts either next day or within 2-3 days. Good prices as well.
Really helpful website, easy to identify the right part, best value I could find anywhere, and I was amazed that it arrived the next morning after I'd ordered it late afternoon. Can't ask for much more - many thanks.
Appalling customer service. Ordered the part and paid the extra for next day delivery. Part never arrived, despite ringing 3 times and speaking to an online member of staff who all assured me the part was on its way and they had checked with the courier.
By 6pm I obtained the courier details myself and rang them only to find that the part had not been put on the van in the morning and had been sat there all day with no intention of them sending it til the next day. They also confirmed they had NOT had any contact off the sender (EuroParts) and if they had, they'd have been informed that the part wasn't being sent.
So in short id wasted a whole day staying in, paid for a part and nxt day delivery that never materialized, and been lied to with assurances that hadn't been checked. Which led me to missing a night's work as my vehicle wasmy repaired as a direct result. And I received no apology. Will never use this company again
Ordered outer cv gaiters for my ford fiesta, by doing the reg number search, turns out that they are the incorrect size, so never actually fit properly.....had to pay a garage over £200 to sort out as I had run out of time to redo the job myself....thanks for nothing Eurocarparts
I ordered a car battery using the website's drop down menus to find the exact model of my car (Toyota Rav 4, 3-door, 2002 model)
However, when the battery arrived it had the incorrect terminals which were far too small and unlike any other battery I have been recommended when i have walked into [link].
This was incredibly annoying as it was the first time I have used the service and I needed to get the car started urgently so in the end had to get a taxi to the nearest [link].
The battery is sitting in my garage - please can somebody from Euro Car Parts tell me how I can get my money back for it and send it back?
I ordered parts on "next day delivery". When they didin't arrive I was told that the courier had tried to deliver and had left a card. We have a 24 hour reception so it was a bit of a tall story by someone. It took a further 7 days, 3 phone calls and 2 e mails for the parts to arrive. In fairness to Euro Car Parts they did refund the postage to me and the prices for the parts was very competitive
Order never received contacted eurocarparts told me courier had left it in my garden. They hadn't. It has been 2 weeks and I am still waiting for the promised phone call telling me where my order actually has been left! Not a happy customer!
Over three weeks ago now I ordered a wing, which was marked as in stock.
I've still not received it! I've missed my booking at the body shop and am very much out of pocket and not happy.
I was told to expect delivery within 3 days. After seven days I contacted customer services and they were completely useless. They gave me tracking details for something completely different, which was ordered 4 months earlier and was somewhere up in Scotland. It doesn't surprise me that some people are waiting four months for their items though as Euro Car Parts are a joke!
When I pointed this out they then assured me that those details were correct, which clearly they aren't. I pointed this out, waited another week for a response, which I never got, then I followed it up and finally got a response a couple of days later, saying that they don't know where my part is and they will have to look into it with their warehouse team. That was six days ago! Are they walking to Scotland to sort it out?! I chased this up two days ago, but still no response. Euro Car Parts simply ignore all emails and as for the phone service, you may as well talk to the cat.
I've dealt with many companies over the years buying Car Parts and Euro Car Parts are by far and away the worst. They are a complete joke and nothing but thieves.
I ordered some front brake discs and pads for my Toyota Corolla 51 plate late on Tues eve and they were with me by about 10ish on Thurs morning. I was really happy about that as my mechanic friend was going to fit them that night. I had already been without a car for 4 days, which is a bloody nightmare living out in the middle of the countryside. I had to ask neighbours and friends to get some odd bits of shopping for me.
So on the Thurs eve he came out looked at the discs and said that's right. I explained that all I had to do on the website was put in my number plate and it came up with the parts I needed, although different variations of them, so I picked what I thought would be best and ordered them. So off we went to get started, he gor one disc on, but when it came to the brake pads, they were the WRONG ones. They weren't for my car at ll, even though everything on paperwork and boxes matched up. I was fuming and my mechanic was not happy either, as he had taken time out from his busy schedule of work to fix my car for me. So nothing more could be done that evening.
The next day he took me down to [Link], which is where I should've gone in the first place, they were so helpful towards me and didn't treat me as a 'thick woman who knows nothing about cars'. I bought the correct brake pads and some grease that was needed as well. Then returned home and he finally finished off fixing my brakes.
I won't be using Euro Car parts again, I'm now stuck with brake pads that are no good to me or anybody else I know as I can't find the receipt, think it may have blown away when we were out by the car. So very annoyed, I mean how can parts for a Camry fit a Corolla? Surely things like that are checked as they leave the warehouse? the box said Toyota Camry on it for goodness sakes!
I was without a car for longer and had to spend out more money than I needed to, all because somebody can't check the stock going out properly.
I have been contacted by the company, they have emailed me with a copy of my receipt and a returns authorization. Thank you very much indeed, happy with customer services.
The cheapest price on line or in shops for Castrol Edge fully synthetic oil.
Delivered within 2 days of order
Would recommend checking Euro Car Parts website for the best range of auto parts from the comfort of your armchair. Their service, clear web pages, easy of ordering and delivery are first class. This is always my first choose when looking for good quality products at a price I believe is excellent value for money.
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