Got a great deal in the sale! Ordered parts on a free delivery service arrived within two days! Best place for parts, good value for money, friendly service and competitive. What more can you want.. I would recommend you order with Euro Car Parts. Thanks A lot Guys!!
Ordered Castrol Edge 0W-30 synthetic oil from Euro Car Parts website and have received it but it didn't have my car's specs as I expected. Exchanged a lot of emails with Customer Service and we all agreed the fault is mutual.
Then Mrs Faridah Jivani who is a Customer Service Manager contacted me personally and after a friendly and pleasant chat resolved the issue. Thank you very much one more time!
Svetoslav Velikov found this review useful
Purchased roof bars. Item delivered after 2 working days as stated on the delivery type I had requested.
Item fits the make and model of car which the on line search page had selected item bought to carry two full size kayaks which it does.
Strong and sturdy item which is easy to fit. 3 sets of different size bolts were included with the kit to cover all models of car, this was fortunate as my car required 3 long bolts and a short one.
There is some wind noise which I would expect but not unbearably so. Well satisfied with cost and quality of this item and Euro Car Parts will continue to be my first choice...
Ordered a starter motor for my car using website. Used my reg to find product details of which three appeared showing they were compatible with my year of car, all the part info for the three read the same. Best value product ordered which when delivered was not compatible. Rung customer services who informed me they had sent what I ordered and if it was wrong it was my mistake , this puzzles me as after inputting my reg I presumed the products displayed would fit. So beware when using website that just because you type in your reg the parts still may not fit . Would not refund my next day delivery as my fault and for a product refund I had to go to my local euro branch (15 miles away) . Customer service rep well versed in reiterating it was my fault. would not, use again or recommend.
The on line order system is simple, straightforward and quick. The same is to be said for the search pages to find the parts required to order.
Free delivery promise was 3 to 4 days and I received the item ordered in less than 24 hours. And the best bit? the price - lovely stuff.
I always search the net looking for good deals but since I found Euro Parts about 2 years ago I have not found prices lower than they offer as a norm and some of their special deals are astounding.
I have been using Euro Car Parts for a few years now, and only the last couple of years started to use the website.
I find the website great for ordering stuff in the evening when I have time to plan ahead a couple of days, but other than that I use the shop which is just down the road.
Euro car parts shops are springing up all over the place, which makes competitively priced car parts accessible to trade and public alike! Great company with unbeatable prices on 99% of the stuff that I need!
Euro Car Parts have most of the products available to take away then and there, but if you need something a bit obscure they will have it by the next day!
Great shop :-)
i went to euro car parts to find parts for my car at a reasonable price and of good qualitiy and thanks to Dan he did just that, i got a cracking deal for the parts i wanted. i would like to thank Dan and his team for there excellent service and reliablitiy
I am a self employed plumbing and heating engineer and i own my own company with a fleet of 10 vans. I have just recently changed to euro car parts and am very happy with the level of service. Daniel at the wembley branch done me a very good deal on some new service kits for my vans. and it is safe to say i will be using euro car parts in the near future.
Website is clear and easy to use. By entering my vehicle reg number it was able to accurately identify my parts. Ordered some Bosch Windscreen Wipers, and they arrived within 3 days, were the correct ones for the vehicle and a huge upgrade on what I had already.
Goodness knows what BWM fit, but they can't be Bosch...
Before I go, the 25% voucher code I had made the purchase cost effective compared to Halfords and other online retailers.
I'm about to order some headlight bulbs now. This car maintenance thing is easy...
Girl Power... :)
I have been using Euro Car Parts for over 10 years now, and can honestly say that their service is the best in London.
I have 3 garages and an MOT centre in Harrow and Southall, and their delivery service to all my sites is guaranteed within 30 minutes. If they miss that delivery time by even 5 minutes, I get £5 back..
I have looked forward to getting my £5, but they have not missed the 30 minutes once.
One other thing I want to say is that Kevin at the Harrow branch has got to be the best Manager you have. Twice now he has dropped peats off at my house after 7:00pm somI had them with me for first thing the following day.
Their product range cannot be beaten, and trust me I have tried all the competitors and none of them come close...
You have done me proud guys, thank you and please keep up the good work.
There were a few bumps in the road initially, but Eurocarparts were attentive and solved the problem quickly.
I am happy to continue to shop with them as they are convenient, have actual local shops I can go to, have a great selection, and good prices. The sales are also quite nice!
I have been using Euro Car Parts for a number of years now, and can honestly say I can find no fault with them.
Their website is easy to navigate and use, and every time I have opted to collect my parts in store, the staff have always been pleasant, knowledgable and eager to please.
I would advise anyone wishing to work on their own vehicle to purchase the parts from Euro Car Parts.
Fantastic service quality parts, amazing prices! YOU CANNOT GO WRONG!!!!!
Having written an adverse review about my recent experience of Eurocarparts, I have been contacted by phone. Apparently they have had courier problems and are changing to UPS shortly - which they reckon will prevent the delays that I suffered. They also came good and are refunding my order cost in full so I won't be out of pocket.
On the basis of my recent conversation and the forthcoming courier change I am happy to reassess my previous evaluation and recommend the firm.
I have used Euro Car parts for almost 3-4 times now and I have to say that I wont go anywhere else now. I always look around the internet to find car parts but surely Euro Car Parts has all the parts and at very good prices as well.
The ease of using the website is great, all I have to do is put in registration number and search for the part I need. The parts are cheap as well as being of good quality and the customer service is second to none. Also i have always ordered the parts on a standard delivery and the parts have turned up just within 2-3 days itself, hence no complains with the delivery as well. I have recommended them to everyone I know and I will always do that too.
Overall a great experience!!! :D
I was recently looking for some brake disc for my car and was advised on the website that there were several options for the disc i required so i rang Euro car parts and spoke to Kari who promptly emailed me the all the information of the disc and also took my order over the phone and the part was with me by lunchtime the next day.Could not ask for a better service and will be using EURO CAR PARTS again & again
My brother order rear pads and not front pads for my car. They arrived so quickly but I did not realise until 2 weeks after they arrived and had my car booked in the garage for the next day!
Now online returns can be the most annoying thing in the world with having to arrange to send the stuff back and get the new ones sent...costing me so much money..but not with good old euros! called them up, they gave me a returns number so I could pop to the branch and exchange them even after having them for 2 weeks!
The guy on the phone (Mark) said because of the trouble I was in he would match the price of the rear ones to be the same as the front ones! (it was only a 5er BUT STILL!) He told me he had reserved the stock and gave me a reservation number then off I went. When I got there the staff were so kind and helpful with everything and I was in and out in 10 minutes.
Best £20 I ever spent in my life! Will be spending a lot more in the future! Thanks EURO'S!
Quality parts? At the cheapest prices? I thought it wasn't possible either until I came across these guys! Just when I thought it couldn't get better I also got a FREE MAINTENANCE SPRAY 600ML!! At least the Mrs is happy now the door doesn't squeak behind her every time she closes it. Hands down the best lot going. Keep it up lads! Pada pa pa paaaa... I'M LOVING IT! :) :)
Have just purchased a service kit for my car. Process was simple, price was extremely competitive, especially when you throw in the free delivery within 2-4 working days.
Customer service is also good, with reliable on time delivery and swift responses to support requests in the rare event of something going wrong - as an example I forgot to enter voucher code whilst placing an order, and after sending an email to customer service they had the funds credited to my account
I'm sure once you try it you'll be saying the same too! Highly recommended retailer.
Best Service by far my laptop was playing up so I gave the guys a call got connected in seconds (under a minute) spoke to Adam who took the reg down gave me the choices for my new battery for the mrs and advised me on the ranges cca handlings and after a brief moment he made a quick smooth fast sale with a huge huge discount code (hot30) and gave me a free delivery which came the next day just after 10!!!! Pleasure doing business
I'm used to ordering car parts from ECP especially since they have great discounts and very cheap prices. The website is designed well to advice people about the right parts for their cars, especially for dizzy blondes like me :)
Perhaps ECP could also include MotorBike parts as my boyfriends keeps complaining about the price he pays from EBC...
Anyway, this is a girlie approved site as far as I am concerned...
I ordered a completely set of pads and discs from Euro Car Parts on their standard delivery service on Friday... Not ejecting them until Tuesday the following week..
Amazingly, they turned up at 9:30am on Saturday morning... I had the whole lot fitted with my Skoda ready to roll before the wife even got out of bed...
Great service and great price...
I would highly recommend
I was sent the wrong brakes for my car by ECP. I entered all the details their filters required and (as most people might) selected the most reasonably priced, but the parts sent were the wrong size.
They originally suggested that it was my responsibility to check that the parts (which they recommended) were correct before purchasing them. That is despite there being no warning that the suggestions may be for different models.
A bigger concern was the miscommunication that their Terms and Conditions are contrary to the Sale of Goods Act whereas the actual position was a matter of internal company policy.
An incredible shame that it took a scathing review and the threat to go to Trading Standards for my situation to be taken seriously but an altogether more pleasant experience with one of their advisors eventually!
For the first time in 10-15 emails with colleagues she seemed to actually fully read the email chain and attempt to understand the situation. Ultimately she conceded that the company had made an error and accepted my position and the situation was fully resolved to my satisfaction.
If all of their staff adopted the same attitude, there would be no issues whatsoever!
A shame that it took so much to be taken seriously but I'm assured it will be an experience they learn from in future which is positive.
Euro Car Parts are fantastic for their range of products, and unbeatable prices - I've never found some of their branded items cheaper.
I purchase a lot of Meguiars products from them and they're cheaper than all their competitors, however, they lack in the customer service area.
Trying to speak to them on the phone leads to a long queue lasting nearly half an hour, and their live chat is where I just get ignored and never have a response.
This I feel lets down their service a lot, I'd rather if the chat was busy they closed it as opposed to ignoring me as I feel this lets them down an awful lot. All I needed from them was a tracking number (something which they could easily add to the account section of their website, or to an email).
Peter Herring found this review useful
I needed parts for my car that I could fit myself so I decided to search the net. I put in car parts on google and Euro car parts came in first.
The website is very user friendly and I enjoyed having a look round their site. You put in your reg number and it brings up all the parts that fit your car... can't go wrong.. It was cool to have a menu just for my own car and not have to trawl through a long list of parts.
You also have the option of a Same Day Delivery... Where your local branch deliveries direct to your door. Within 5 minutes of placing my order I get a phone call telling me my order will be delivered by 2pm (less than an hour later).. I have had pizza's take longer than that :)
Other sites should take a few pointers from these guys... I thoroughly recommend then to all my friends and family. simply Brilliant..
I ordered a car battery charger , did not recieve it, rang up and was told , sorry it is not in stock.
Can I have a refund , yes.
I have asked 4 times, I even have an email saying the order is refunded 5 days ago. But NO refund.
So I have to ring up again. ordered item on the 22nd of June, now its 16th of july.
Maybe they think I will forget about it.
The website said it was in stock when I ordered it.
I have been using Eurocarparts in one way or another for almost 15 years now. But their latest website is just so much better than anything else out there.. Add to that the prices are better than what my local garage pays... Then you have a winning team.
Actually though, their customer service is what I was most recently genuinely impressed with. I need a new battery for my Volvo, and I needed it quick. I new if I ordered online, the best I would get is Next Day Delivery... I almost contemplated going to Halfords with my neighbour, when I thought I would just call Eurocarparts and check the price before I left..
As expected, it was a Bosch Battery and was almost half the price of Halfords. I explained my dilemma, that I needed the car mobile ASAP... Daniel suggested a Same Day Delivery service which is actually provided by their own vans from the local Eurocarparts branch..
It cost me £6, but as I knew I had already saved £34 compared to Halfords.. I went for it. Amazingly, they delivered to my house less than 1 hour after I called.. And the driver even took my old battery away..
Ns that's proper customer service.
Great company, great price and fantastic customer service.. Thanks Eurocarparts..
I ordered a set of springs, discs and pads for my BMW the other week which I fitted myself. The springs and discs were fine but pads were completely the wrong ones. I found this out after I tried fitting then to the caliper and realised that the backing plate of the pad was 50% smaller than it should be. I emailed them explaining that they had sent the wrong pads. They emailed back
Good Morning, Thanks for your online enquiry. Unfortunately as you have fitted the parts and discarded the original box they will not be in re sellable condition so there is nothing I would be able to offer you for this. Sorry for any inconvenience. Regards [Name]
I emailed them back asking them how else I would know they were the wrong ones without trying to fit them to the car. They wrote back and basically said they can never guarantee that the parts they send can be correct when using the number plate recognition system to identify the car especially if it's the year there's a face lift change. I spoke to BMW who said there's no difference between my E46 calipers and the face lifted E90 calipers proving that the pads they sent were not even for a BMW.
In the end I bought a set of Textar pads from [Link] for half the price advertised on euro car parts and they were the correct ones.
I wouldn't trust ordering any parts for any of my cars from here. I would now only go to specialist professional parts suppliers who know what they're taking about and who don't con their customers.
Tabreez Ahmed found this review useful
I've ordered several car parts from Euro Car Parts and am generally happy with the service. I do sometimes find it hard to know exactly what the correct part is for my car, despite putting in my registration plate. I also ordered a Lemforder track rod online recently but the make that arrived was not Lemforder. I think it is better to pick up parts from the shop to make sure they are the correct parts.
The one liner say's it all. or shorter version A Part for every Pocket!
Ordered my annual service parts online, fantastic service as parts turned up 2 days later at my door with free delivery. Make sure you use the promotion codes on the home page, sometimes you get 30% off.
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