Reply from Euro Car Parts
[REPLY]
- Reviews (656)
- Forbes Knight
- 1 Review
Very professional, on-line buying experience.
The sourcing and paying for parts could not be easier. The only adverse comment I would make is in regard to exchanges. I was unaware that items for exchange had to be returned within seven days. A reminder about this should be very clear during the on-line transaction.
- Sak
- 1 Review
Cheapest service parts and free delivery
Very happy with parts price (cheapest on the net) and free delivery, service parts were delivered next day.
Plus if you want to return anything, can return it back to store, no issues so far.
- Andrew McLauchlin
- 2 Reviews
Europarts is going to take over the (motor) world!
Brilliant! A first rate, easy-to navigate-website for parts. Begins with a car ID via registration and then lists parts by general heading. Offers premium and economy parts and gives a lot of information to allow checking for correct part eg brakes!. Prices very competitive. With recent 30% discount offer I paid £26 for front pads AND discs for a Golf Mk 3! Easy payment (I like Paypal as it's quickest) with no extras. Prices include VAT and free delivery. A real bonus is FAST delivery. eg bought online on Bank Holiday Monday and the parts were delivered by courier next day! No I don't work for Europarts, just a very satisfied customer. Good phone service if needed. Can't be beaten!
- Bob
- 1 Review
Poor SHow
Breaks came covered in copper grease! Obviously been on someone elses car b4!
Reply from Euro Car Parts Limited
I understand that you have now fitted the brakes and they are performing fine. We have been trying to contact you to confirm everything else is ok.
Once again sorry for any inconvenience caused, and I give you my assurance that we will do much better next time.
- Mr Ian P Hughes
- 1 Review
Excellent service
Brilliant!! I would not hesitate to recommend to anyone. Good quality parts at excellent prices. Will definately be back again.
- Dave
- 1 Review
Discount voucher codes + 5 *****
Great prices if discount voucher codes used + fast delivery.
- Chris
- 1 Review
Always fast, efficient service and good value for money
I usually always order items from the Euro Car Parts website for collection in my local store. That way I can make use of one of the many discount codes available online (e.g. 25% off). The items are usually ready within an hour or so, and I usually get a call from a staff member informing me I can go and pick them up. So far I've had no problems at all with anything I've bought from Euro Car Parts, which includes brake discs, brake pads, a thermostat, and a good deal of spray paint.
- Ben wood
- 1 Review
Awesome website and very helpfull staff
The website is a thousand times better than the old one and the guys down at Southampton are most helpfull many thanks
- Z
- 10 Reviews
Website is fairly good but customer service could be improved
Had some issues with this store. There were many failed attempts at getting the problem sorted and I got ignored a lot in the process. But after 4 months it finally gets sorted out. I do appreciate the resolution to the problem, but it's a shame it took so long to sort out. Also the fact that customer service kept ignoring my emails was really frustrating.
Giving a 1 star review on here sorted my problem out almost instantly. But 4 months of speaking to customer service did almost nothing. Maybe I wont bother with customer service next time!
Reply from Euro Car Parts Limited
Once again sorry for any inconvenience caused, and I give you my assurance that we will do much better next time.
Sales Director
Euro Car Parts
- Edward
- 1 Review
very good parts and staff are great
arrived to collect part and was delt with right away no issues a++++
- Rajinder Mohan
- 2 Reviews
the best in the parts business
Treated like a friend.I was concerned that I would have to stay indoors for the whole day, but when I explained to the advisor (Hussain) that I was under the hospital for heart condition and could not stay home the whole day, he arranged to have the parts delivered by 9.30 am. Brilliant service. Couldn't have asked for more!! Thanks.
- Rado
- 1 Review
- Danny
- 1 Review
- John
- 1 Review
Very heplfull service and good price
Hussain was very helpful and, by answering all my questions, gave me confidence that I was getting the correct part. He even emailed an image of the part. Excellent, well done.
- L. R.
- 1 Review
Great products, great prices and great service.
Needed a service kit for my wife's vw polo, heard about eurocarparts from a friend, bought a service kit over the counter, saved me 60% on main dealer prices, and the staff couldn't have been more helpful.
- Frank Holl
- 1 Review
It was just what I wanted, honest and helpfull. Thank you
A very nice experience it was including talking to the shop, using the net to order click&collect and using the online webhelp. I got what I wanted and with the right discount for a fair price too.
Thank you
- Elizabeth
- 1 Review
Brilliant
Excellent customer service. Genuine regard for customer and order process.
Very happy.
- Alan Raisey
- 1 Review
- Mark Simcock
- 1 Review
excellent and outstanding service
Hussain was very helpful and I am extremely pleased with the service
- JUNE
- 1 Review
fantastic
THE PERSON WHO ANSWERED MY CALL WAS A REALLY LOVELY YOUNG MAN NAMED HUSSIEN, AN ABSOLUTE CREDIT TO YOUR COMPANY,HE WAS HELPFUL,POLITEAND VERY EFFICIENT. I OFTEN USE EURO CAR PARTS, AS I HAVE ALWAYS BEEN HAPPY WITH THE PARTS I HAVE RECIEVED,WOULDNT GO ANY WHERE ELSE. MANY THANKS
- Sergey
- 1 Review
Quick delivery, great product.
The charger bought from Euro Car Parts arrived the next day, very compact but powerful, cheaper than on eBay and no problems with it whatsoever. Good to know it's on a warranty and from a reliable supplier.
- John Allen
- 1 Review
The new part didn't clear the fault!!
The ordering, price and delivery were faultless, but the new engine management sensor for our 2007 Mini didn't clear the fault. After several visits to the garage, I bought a sensor from Mini, which cleared the fault immediately.
I'm still waiting for a refund from EuroCarParts!
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- Jatin Mehta
- Manchester, GB
- 1 Review
Superb Customer Service & Online site very easy
I am really impressed with the service & products that I had from Euro parts. I would definitely recommend to my friends.
- Sahil Choudhary
- London, GB
- 1 Review
Ordering online made easy!
Ordered parts on click and collect on euro car parts website, besides good prices and range, I got 20% off on top by ordering online, and guess what, I don’t have to queue up when I go to branch- very happy with the service!
- Peter
- 1 Review
Car parts in a flash!!
Great buying a experience. I have heard some stories about dealing with big on-line companies being too big to care, but my experience with Euro Car Parts couldn't have been better. I rang my local branch to get some advice about what brand of brakes I should put on my car as I wanted to know how the cost of the parts could affect my safety? The lad that I spoke to knew all about the different brands on offer and made me feel confident that the cheaper pads were still great value and above all SAFE. A bit cheeky! But i then ordered on line to get more discount:-). My parts were with me before the Bank Holiday as promised and my car is back on the road with no more flashing lights on my dashboard! I will use this company again without hesitation.
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- Roy Jeffrey
- Ebbw Vale, GB
- 1 Review
Tidy
My wife recently used Euro Car Parts Click & Collect Service. She ordered a caliper on-line for our Mondeo. We saved money ( which we all need too ! ) and I thought I would do the job myself !! :) Not long after she placed the order, she had a phonecall confirming the part was at the shop and was given opening times and directions. When she arrived the shop there was a dedicated area for Click & Collect customers. Although there were 4 people waiting to be served and 2 serving, one of the staff called to a side room and another member of staff appeared and said " click & collect " He sorted the parts out and asked if she would need brake fluid. She gave me a quick call, thank God, because I had totally forgot about fluid. To cut a long story short. Great price, Great Service and would recommend. I can't even say it's because of my wife collecting that the service was Great as the tide would not take her out !!!! :)
- ES NEWPORT
- 1 Review
Car parts shopping made easy
Only took a few minutes to order the parts for my car on the Click and Collect site, imagine my surprise when I received a call within 5 minutes to advise that my parts were ready for collection at the new Newport Store, great service, wish all companies were as well run as ECP.
Keep up the good work.
- Steve
- 1 Review
Top site, top quality, top delivery
Very easy site to use,
Delivered a quality part at a price that saved me £100s on dealer price,
Will use as first point of call from now
Thanks
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- Mike Spalding
- 1 Review
Customer Service!
Free delivery is a real bonus on top of the great prices. With the chat service Euro Car Parts helped me to get the right part first time - thanks.
- Colin Ware
- 1 Review
WEBSITE
FOR ANYONE THINKING OF ORDERING FROM EUROCARPARTS I SAY GO FOR IT. PEOPLE ARE TOO OFTEN THESE DAYS ARE QUICK TO COMPLAIN BUT SLOW TO COMPLIMENT. THE EUROCARPARTS WEBSITE IS THE BEST SITE I HAVE EVER USED. EASY TO USE & FULL OF FANTATSTIC ON LINE OFFERS . TWO THINGS REALLY IMPRESSED ME RECENTLY. 1) I TRY TO DO MOST OF MY OWN REPAIRS FOR THE FAMILIES VEHICHLES. WHEN I CAME ACROSS AN ISSUE WITH THE SIZE OF DISCS THAT I DID NOT KNOW ON MY SONS VW. I RANG MY LOCAL BRANCH WHO LOOKED UP THE CORRECT SIZE FOR ME. THIS ALLOWED ME TO ORDER ON LINE USING THE CLICK & COLLECT SERVICE SO THAT I HAD THE CORRECT PARTS WHEN HE CAME TO ME SATURDAY. FANTASTIC SERVICE GUYS . EVEN BETTER WAS WHEN MY DAUGHTER AWAY AT UNI HAD AN ALTERNATOR PACK UP I WAS CONFIDENT TO POINT HER IN THE DIRECTION OF A TRUSTED TRADESMAN USING THE LINK TO THE BOSCH AUTOCREW . JIM'LL FIX IT PROBABLY SHOWS MY AGE PERHAPS YOU SHOULD ADD "CLICK & FIX" TO YOUR CLICK & COLLECT AS YOU FIXED IT FOR ME CJ
- Bev Royle
- 1 Review
found items with just a click of a button
step by step easy to navigate through and check items that i wanted, at very good price, even some one rang me to say my order was ready for collection, friendly service... i would shop again
- Jim Kew
- 1 Review
The best in the industry!
I can't fault Euro Car Parts, the service has been exceptional. I recently purchased a part online and went to the Chessington branch to collect it. As it turned out I had ordered the wrong part, despite this mix up on my part, the staff at Euro Car Parts were helpful, efficient and quick at getting this resolved. The advice given was second to none and helped me getting the right part for my car. Not only was the customer service outstanding but even buying online was clear, concise and quick. Very user friendly. I will definately recommend to others.
- Lee bokger
- 1 Review
- Rhysboi
- 1 Review
Excellent Service
The website was so easy to use, put in your regisration number and pick the parts you want. I ordered brake discs & pads where they offered a choice of brand to suit your budget. Parts arrived next day. Can't fault the service.
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- Nigel Thornell
- Bristol, GB
- 1 Review
- Craig Currie
- 1 Review
First class service provided by the number one in aftermaket car parts.
Bougth parts for my wifes Matiz, everything was so easy with the online catalogue entered reg and looked for the parts I required,used the click and collect service and collected from my local branch -even got a phone call to tell me "my order was ready for collection." Outstanding service from the start to finish.
- Warren Hamilton
- 1 Review
How do they do it
I HAVE EXPERIENCED SERVICE BEYOND ANYTHING YOU WOULD EXPECT, HELPFUL KNOWLEDGEABLE AND FREINDLY. WHY CAN'T EVERYTHING BE THIS SIMPLE.
- Andy
- 1 Review
Great dealing with them
Easy to deal with and quick on receiving your parts with great quality and prices
- Mike prankard
- 1 Review
Superb price, and easy payment and collectionas
Ordered brake disks and pads online. Easy to select the correct parts and then collect from Northampton. Found the whole process easy and straightforward
- Mark bowers
- 1 Review
Great service would recommend to everyone
I was kept up to date with my order,rec a phone call to tell me what was happening and the staff where very friendly and helpful.
Euro Car Parts Details
FAST FREE DELIVERY
FREE UK delivery on all Orders.
MASSIVE STOCKS IN THE UK
We have more than 7 Million Parts in Stock
About Euro Car Parts
Buy Online today, through Click and Collect, In store or by Phone. Over 115 Branches Nationwide – FREE UK Delivery.
Visit Euro Car Parts
Contact information
HA9 0TF Wembley
United Kingdom
Category
Euro Car Parts is ranked 12 out of 25 in the category Categories Transportation Car parts
