I have bought several laptops over the past years and have had no problems. Recently, well just before xmas last year, I thought I would try an i7 17" laptop as the old eyes are going a bit with age. I bought a Sony Vaio which arrived promptly and in looked to be in good condition, but in using it I quickly found that I could not bear it, as the fan was constantly changing in speed, even when the laptop was idle, and the sound just got on my nerves.
However, when I rang their helpdesk, I found that it was closed after xmas and there was no message to say when they would reopen. I tried for several days, between boxing day and New Year but again no response. Eventually, I got fed up and left negative feedback on their website. Someone then got back to me and said that Europc would re-open on 3rd Jan and someone would get in touch after that.
I rang them pretty promptly on 3rd Jan and asked for a refund and was given a return code and the laptop was picked up quickly with a refund 4 days later.
After a few weeks, I noticed that there was a large stock of Vostro 3750s and thought I would try one of these and ordered a pretty decently spec'd model. I was pretty happy with the speed and performance, but after using the laptop for a few hours, I noticed that the trim on the right side of the laptop, just above the dvd drive was starting to bulge out and came away from the body and looked really decrepid!. I pushed it back in but it came out again after a while!
I can't see how someone could 'hide' a blemish like this and not mention it in the description. Overall, I felt that their refurbishment process and quality control had gone a bit downhill and I decided that I would not buy 'refurbished' stock from them in the future.
Again, I spoke to them and asked for a refund. This was offered without any hesitation, which is a credit to Europc, but then over a week went by and there was no credit to my account. I then raised a dispute in Paypal and was offered a refund within a matter of hours.
So, I think overall, I would give them good points for giving refunds, even though it takes a while sometimes, but bad points for selling stuff that has problems that are not mentioned on the web site.
Perhaps I am being overly harsh, but I think when you are spending £650+ on laptops you expect something that is going to be in pretty good condition and it's disappointing when it's not! Vik
I don't usually write reviews, but had to counter some of the bad feedback here. I've been using europc for my business machines for the last 7 years. Always been able to deal with the same representative and always had great service. When I bought my desktop I took it without OS and had problems with the BIOS settings. The support at europc was outstanding, their knowledge was superb and they even rang me back two hours later to make sure all was well.
The machines (desktop and laptop) I've bought are all Dell and come with 3 year on-site service. I've had to have the hinges on my 6300 replaced twice and both times they came to my office within a day and fixed the problem.
The last studio I worked for also used europc and we had no problems even when we returned units. They would send a courier and not even charge us for the shipping.
A great company that has always given me awesome service.
I was really thankful for the customer service. It was really a great experience. I recently had a problem with a laptop which was approaching the end of its warranty period. Europc dealt with it immediately returning it to me in good working order faster than I would have thought possible. I have bought several items from Europc over the last few years and have always been more than happy with their service. Thanks!
We bought quite a few Dell Latitude 13 laptops from Euro PC a year or so ago and a few have broke (not their fault, it's a common fault with the laptops).
Tried contacting Dell and was informed that the laptops weren't in my companies name, so our warranties weren't valid. I emailed EuroPC and within about 10 minutes I had a reply explaining that they would be in our name within an hour or two, and that we would be getting a call from Dell to sort this.
Also bought some HP Workstations from them, for our call centre agents, them being idiots they peeled some of the reg key stickers off the machines, again I emailed EuroPC and they replied within 30 minutes with the keys.
Customer service is good, always reply really quickly, I've got nothing bad to say about them.
I really appreciate how fast the customer service deal with my Dell PCs issues. I purchased laptops from them and I was really happy with the service. The delivery was incredibly fast. I have never purchase products online but their stuff were helpful and the experience was great. I would definitely recommend them.
I had never dealtl with an online computer shop but after this recommendation from my friend I have purchased my dell laptop from europc. They delivered in good time, their price are quite good as well. I am very impressed with the service I have received!
I will highly recommend them to my other friends also.
I have been shopping for Business hardware from Europc for many years and about 6 months ago bought from another Company. I have now come back to Europc and will never use another Company. The pricing and service from Europc is the best out there - trust me, I will never waste time shopping about again and just go straight to Europc.
Great team there - makes buying my hardware a pleasure. I can't recommend these guys enough.
I know they deal with many large businesses and schools but the way they look after the "small business person" is simply fantastic.
I never leave reviews, so it says something for me to take time out of my day to do this.
I have used this company over the years for my Desktop workstations needs. Every time I came to them, the service never change. It is always great and friendly. And what I really love about EuroPC is their incredibly fast service. You order today and that will be delivered same day or next day. And their customer service is amazing too and very helpful. So if you cant find what your looking for and cant decide, just call their dedicated business team for immediate help. Would highly recommend them!
EUROPCUK have spammed me many times, refuse to unsubscribe and can't even be bothered to find anyone to resolve the issue. Latest spam 19th June 2012.
No customer service. Nil.
If the start of my supposed business relationship starts like this, I'd hate to be in a situation where I needed after sales support if something went wrong. SInce they spam me without me ever signing up to any of their mailing lists, they're breaking the law. I wouldn't wish to do business with law breakers. I wouldn't want to sully myself dealing with a shady outfit that believe breaking the law is acceptable....
I wholeheartedly recommend avoid doing any business with this outfit until they learn to start operating legally.
4 months after buying my Dell from Europc, I had problems with a dodgy link to the screen. Email contact with them, saw a swift offer to help, a cable sent foc to me which sorted the problem. They were great
I had an issue with Dell and our Service Tag - EuroPC fixed this issue for us in no time at all, and we were then able to get support on our product - also, everyone I spoke to at EuroPC was very helpful and friendly - I would recommend
After experiencing an issue with a server tape drive, a call to Dell revealed that this was outside of warranty, despite the purchase through EuroPC being within 3 years. Not only have EuroPC honoured the replacement, they have provided an updated model with double storage capacity.
Bought a refurbished laptop from them, which packed in quite quickly. Called, them, they checked for me and found that it's actually still on producer's warranty, so I had it fixed by Sony. I really can't complain, gret prices, great laptops, excellent service! Definitely recommended!
I was introduced to Euro PC by chance; I had no idea what to expect from their Technical support Team after I purchased my PC.
The level of technical support, customer care and services I have received from Joe and Neil whenever I call, has been Efficient, Efficient and EFFICIENT throughout. They are always Attentive, Patient, go the extra mile and really give good/supportive advice.
They excel in their jobs and do not fail to deliver on a promise. They are simply excellent; guess, I am not the first to complement them and will not be last. Fact is, I have spread the word and have advice friends to purchase from Euro PC.
The Customer support staff are always great to deal with that includes David and Jo who I spoke to this afternoon to resolve a problem. The issue was solved in minutes and courier is picking up the laptop as returns. I have been buying from Europc for years and they are very competitive in their pricing.