Evans reviews

Evans reviews

Low
3.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
19 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Customer Service with no understanding

I order and shop my clothes from Evans for a number of years. There was never a problem until last December. The delivery service gets worse and worse. I ordered some stuff from a gift card I got for christmas right after christmas and never got it. It took 4 weeks and many calls to get a refund! I ordered than with this giftcard again a dress to be delivered on my 40th birthdau as I knew I'd be home. The delivery compana (yodel) was supposed to send me a text with a time frame , which never happened and I had to stay in ALL day!!! In the later afternoon I checked the tracking than saying they attempted delivery but couldnt gain access!!! Utter rubbish as I was in and nobody rang and they just had to ring the door bell! I complained and I am still waiting for my reimburse. They say they sent another giftcard in 7th March, which never reached me. And it takes days for them to respond. I do not see the point in calling them as it's expensive! All the stress I had the last 3.5 months because of them, nothing reimbursed or anything. I love the clothes there, but I guess I will buy elsewhere in the future. Thats a no go. AVOID!!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Ordinary Clothing at Designer Price Labels

I have been a fan of Evans for some years now and used to go into stores locally in Glasgow and surrounding areas regularly to check on new arrivals, I always liked the fact they seemed to cater for many age groups and the shops were bright and airy and did not leave you feeling self conscious which for me is an issue.

But over the last few years I have found their pricing to be unbelievable, some simple t shirt style tops can set you back £25-£35, a pair of unbranded jeans for £29.50 and in my opinion the quality seems to be no better than you would buy in Asda or Tesco for around half of that.

Knickers used to be 3 for £10 which still a bit on the pricey side but these days it is 3 pairs for £15 or £6 a pair, I have also found the quality to have gone downhill also, previously I used to buy the 3 for £10 knickers and seemed to be of decent quality material that held you together pretty well, however recently I have found the quality to be no better than Asda knickers which are 3 for £6 and sizing at Asda seems to be better fitted.

I previously used their online site quite regularly until I started having problems with the delivery company they use which is bad enough but try reporting the problems to Evans, on one occasion it took me 3 days to finally reach someone to have an adult conversation with, I was assured it was sorted only to discover I was now in a more unfortunate position than when I started, a further 2 weeks, many emails and phone calls later finally seen the situation resolved but still no apology, they promised to refund the cost of my calls to sort the mess out, when the bill arrived for my mobile phone it was over £10 to which Evans then agreed to send me a cheque for £5.70 towards the cost of the calls, this hardly shows good will following a messy situation created by their carriers.

Where do I shop now? anywhere but Evans - all I can say is thank goodness for the internet and the many choices readily available
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unacceptable

I used to always shop at Evans' for clothes with me being quite large. Recently my 83 year old Grandmother stated for her birthday she wanted some pants and I obliged. Went into Evans, bought her size, and did not bother checking them as I’ve had no problems with them in the past. Got them home, I helped my grandmother try them on and they did not fit, fair enough. But when I had to good look at them they appeared to have a hole in the seam and look as though they had been worn. It was unlikely they got that worn in when my grandmother tried them on as she has COPD and is also in a wheelchair and cannot walk from one room to the other, she pretty much stood in one spot and let me do what I had to do to help her into them. I took them back with the receipt in tow and the pants still had the tags on. But when I got to the till the women behind there tried to tell me that I’d been the one to get the pants in the state they were in and refused to refund or even exchange the pants, They claimedmade it seem as though I was some 'child' just wanting to get money back after wearing them. Just to clarify I’m 20 years old, so yes I am ‘young’ but they had no right to judge me. The things they said were rude and very unacceptable. If they had of looked at the size they would have clearly seen that it was the wrong size for myself and clearly not my style anyways. Waste of time and money and I now have a very upset grandmother on my hands who really does not need to be stressed out at her age. Staff should be checking all items of clothing to make sure this does not happen again. I am very unhappy with the service and I’m really quite offended with the comments they made towards me. I can tell you now I won't be shopping there ever again, their prices are extortionate and the staff are extremely rude. Congratulations Evans, you’ve lost yet another customer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great site

offers stylish, great quality clothes in sizes for real women.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Overpriced!

being on the voluptuous side, I used to use EVANS a lot but find them totally overpriced. They used to have a monopoly on larger sized clothes but thankfully that is not true now. I tend to use other sites and only use EVANS for the odd thing I cant find elsewhere.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Classy

Love this shop, love the clothes, the easiness of returning unsuitables and the prices (not the cheapest) but great, smashing value for money.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

disappointed

They are meant to specialise in plus size but I actually end up having to buy bigger clothes as their sizing is so wrong. it is expensive too
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I'm fat not 40

The sizes are great but the styles leave a lot to be desired especially in the underwear, I'm fat not 40 and I find it really frustrating that this is one of the few highstreet shops that do my sizes but don't have the style I like. Also it is very expensive it's not like they are using higher quality materials than other shops but because they deal with a fuller figure they think they can charge a bigger price.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor

I am a size 18 and feel that Evans clothes are still old fashioned and pricey compared to other stores
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolute Rubbish

I used to buy a lot of my clothes from here,but no more as they are so expensive and the quality is poorer than ever before.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good quality but can be expensive

Design has got much better over the last few years and not everything looks like a tent! Much more fasion forward whilst flattering to the fuller figure.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I have shopped with them for many years and now on line.

I have been a customer for many years in shop i do not try much on, as the shop is very hot in the summer months and can make you feel ill, with the dry sticky heat - puts me off, thinking also who has been sweating over the clothes before hand- Staff no there air conditioning is not working and for some reason for years it remains unfixed.

Shopping online is a lot easier and i can try the clothes on in the comfort of my own home, Check out i always have a problem with it being not secure, only site i have this problem. Delivery not very fast a week for most items to arrive.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My Fav store

Wouldn't shop any where else for clothes these days. Not as good as they used to be but still my number one destination for clothes shopping.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

sizing not great

there sizing can be a little bit on skimpy size
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Increasingly poor quality products

I spend a lot of money with Evans, even have an account card with them. Have never dealt with such shocking service as I have from Santander (who handles the account cards). No assistance or explanations are ever forthcoming, they have an astronomical 'late payment' fee (even though their website is regularly problematic and you can't log in when you want to to make payment!).

Whilst I own some lovely clothes from Evans, there are other companies who cater for very tall, or voluptuous ladies, and I find myself buying more regularly from them now - biggest reason being that a good 6 to 10 products bought from Evans over the past 4 months or so are very disappointing quality. If the quality isn't great, why charge such high prices?

Nowhere on the site to e-mail anyone with queries, and you rarely if ever get a response if you are lucky enough to find some sort of contact details. All I can think is so long as you buy and pay for your products, they don't really care whether you're happy with them or not. Obviously business is booming and it doesn't matter if there's disappointed customers....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Needs modernising

Evans feels a little out of touch. They have tried updating their styles, but to be honest; most of it looks tiresome and dreary. The staff are always friendly and quick to help if you need it and the website is easy to navigate. It is just a shame that a majority of the clothes are not modern enough.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

not so good now

I have used evans for years always a good service online and instore but now I don't like so much I found a site called style369 which is exactly the same as evans they are cheaper on some things no nightwear though the biggest thing that makes me dislike evans is style 369 has free delivery and returns so evans why dont you have free delivery
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fast delivery and simple returns service.

Ordered six pairs of shoes. Unfortunately two pairs unsuitable so had to be returned. Returns label supplied and unlike other companies postage was free. Found the online experience of shopping with Evans easier than visiting their store. Wouldn't hesitate in recommending their service. Thanks.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Best plus size online shop

Good quality. Fast shipment. The range is a bit limited, but big for a plus size shop. Bras are too small and it would be great if they would have more 'indie style' clothes. But the overall experience is great. This is definately my favorite shopping destination plus size shopping.

Evans Details

About this company

Shop for the latest women's fashion including a large selection of plus size women's clothing, lingerie and wide fitting shoes from Evans. Sizes 14-32, next day delivery available.

Visit Evans

Category

Evans is ranked 106 out of 109 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.