Reply from Evanscycles
[REPLY]
- Reviews (27)
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- Magdalena Rotsztejn
- London, GB
- 5 Reviews
Great customer service, expert advice and finance options!
I've recently purchased a folded bike off Evans Cycles and I was very happy with the range of products, the fact that I could test several bikes within few minutes, the expert advice I was given and finally the finance options.
Everything is perfect, apart from sometimes low range of accessories on the shop - typically you need to order more specific items to collect in the store if you don't want to buy online. This might frustrate some people who just want to get in the store, see the item and purchase it.
Overall I would definitely recommend Evans to anyone looking for a bike or any biking accessories.
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- Tim Moore
- Henbury, GB
- 1 Review
Poor Customer Service, False information to get me off the phone
I placed an order on 30th April and was told 'all in stock you will receive order in 3 days'
5 days later still no order, I was then told that because of Bank Holiday we didn't despatch your order it will be with you in 2/3 days??? not what the salesperson told me!
9 days later and STILL no bike, latest joke I have been told 'part of your order is not in stock you will receive your order 'next week'
Prices might be good, service is awful.
- Martin Hitchen
- 5 Reviews
Price matched and timely in store delivery
Good online price match facility, with easy in store pick up. Notification of status via email to indicate item was ready for collection. All round good service.
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- Palle Lundgård Nielsen
- Herning, DK
- 5 Reviews
Fin service og hurtig levering
Trods de halvdårlige anmeldelser vovede vi at bestille et par småting hos Evans, da de lige havde det min søn var ude efter.
Og må sige at vi kan kun være tilfredse med bestillingen/leveringen.
Bestiller i weekenden, de afsender tirsdag og torsdag middag ankommer det hos os i Danmark.
Det kan ikke gøres meget bedre til den pris.
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- James Foard
- Wellingborough, GB
- 2 Reviews
Cheap price, two orders fulfilled with no problems...
Despite the bad reviews I was seeing, I put in a couple of orders in the past week or so, mainly due to the fact that they had the items I wanted and at a really good price.
So far I'm happy with Evans. Goods turned up on time and in perfect condition. Have had an issue with a rival company who has spectacular reviews, so I was quite surprised with the way things turned out, especially as the competitor was dealing with a more expensive item.
I'm reluctant to give Evans 4 stars since I've only had 2 orders so far and there have been no issues that require extra attention - others obviously haven't had as good an experience as mine. However, since the price was good and there haven't been any mistakes so far I will likely use them again for smaller items and may be tempted to purchase more costly goods in the future too.
- Tripod
- 3 Reviews
Buyer beware of Evans tricky busienss style!
Bought a Saris Bones 3 bike rack in grey.
Pros
In store service at Guildford is excellent!
Only tried it with a single 16kg bike so far and seems very secure. Getting the bike cross bar over the horizontal arms of the rack is tricky as the straps for the 2nd and 3rd bike holder snag on the brake cable etc.. Really need 3 hands for that. First fit took 30 minutes with trial and error. Expect next time to be a 5 minute job.
Cons
Very disappointed that Evans show the grey one but at the price for the pink one. Was stung an extra £10 in store for the grey one which retails at £130 and not £120! Made a long trip to collect and feel mugged. This may not be illegal but it is sharp practice at best.
Also, Evans' price match promise is very limited. It's like the corner shop price matching against Harrods!. I'll be buying it online for £110 and taking this one back to Evans.
Buyer beware of Evans' tricky business style!
- TonyS
- 2 Reviews
From long serving happy customer to disappointed and annoyed after an incorrect delivery
As long as they don't mess up the delivery you have a good experience. Once they make an error and you have to return something my experience is they are incompetent and not customer focussed.
My most recent order saw the wrong product shipped and after two weeks I am still waiting confirmation that they have the return pickup scheduled. They had committed last Monday and as of Thursday it was not picked up by DHL. The responsiveness is terrible and the attitude is not one of trying to repair their error positively with the customer.
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- Jean Honhon
- 6 Reviews
le site ou on vous prend pour un con
pour faire simple
-je commande une veste pour le vtt
-je la reçois la tirette est défectueuse
-je les contacts par mail, et je rempli le formulaire en ligne pour le retour et l'échange en leur disant bien que comme le produit est défectueux c'est à eux de prendre en charge les frais de retour
-réponse de la sc dite nous combien coute les frais de retour, et envoyé nous des photos du probléme, votre article n'est plus disponible mais nous voulons faire un geste si vous prenez un autre produit.
-j'envois les photos les frais de livraison, plus de réponse
-Le lendemain matin je les contacts par mail et comme je suis intéressé de garder la veste je leur propose de faire changer la tirette je leur donne le prix pour ce travail.
-il refuse et demande que je les contacts par téléphone je leur répond que je ne parle pas anglais que tout les messages que je leur fait sont fait avec l'aide du traducteur de mon pc, et que ce n'est pas à moi à téléphoner mais à eux.
-pour finir je téléphone et évidemment personne ne parle français, avec les 2 ou 3 mots que je connais en anglais je donne le n° de la commande.
-le vendeur me contact mar mail me demande comment il peut m'aider
-je lui renvoi l'historique, aprés 3h00 pas de réponse, je le relance.
-il s'excuse et me dit aussi que je peux être remboursé ou choisir un autre article
-je lui demande quel article.
-pas de réponse;
-je recois un mail du service commercial ou ils me disent qu'ils prennent en charge les frais de retour que je renvois la veste et qu'il vont faire l'échange
-je recontacte le vendeur avec le choix d'un autre article,je lui fait remarquer la contradiction du précédent mail et il me confirme que l'échange n'est pas possible car plus en stock
-et il refuse la proposition de l'article que j'avais proposé.
-le résulat je remballe la veste en espérant qu'ils paieront bien les frais de retour.
Conclusion il ne font aucun effort pour parler français, ils mentent en te faisant croire qu'is vont t'offrir un plus pour les inconvéniant.
le tout à durer 3 jours sans les relances de ma part ils laissent pourrir la situation
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- Marc Janku
- Aabenraa, DK
- 2 Reviews
Super tilbud, hurtig service, super købsforløb!
Jeg bestilt om tirsdagen en Specialized Camber Comp 29 mtb (2012-model nedsat fra 2400 til 1500 pund, kunne ikke finde tilsvarende tilbud i DK eller DE), shimano-pedaler og et par mtb-sko. Da jeg var lidt i tvivl om hvorvidt de ville sende min cykel til DK, skrev jeg om onsdagen en mail til service, som blev besvaret samme eftermiddag, så fin support der. Om fredagen blev min pakke sendt afsted, og allerede om mandagen knap en uge efter bestilling modtog jeg cykel+pedaler. Pakken så lidt ramponeret ud; men ingen skader på cyklen, så jeg er godt tilfreds.
Nu her ca. to uger efter bestilling har jeg også modtaget mine sko, så jeg vil til hver en tid anbefale at bestille fra evanscycles.com.
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- Charlie-bad Behaviour-power
- 1 Review
Terrible bike,terrible customer service, rip off servicing
My bike is 10 weeks old bought from evans chalk farm, in 10 weeks of normal road use both pedals have broke and evans refused to do the first free service because the bike was in bad condition. its not my fault a that the wheels on my £500 Trek are rubbish and the pedals snapped thats a manufactures fault. in the end they wanted to charge me £113 to do the service and gave me the bike back with no pedals at all even though i rode it there with broken ones. Terrible customer service Evans.
Dont trust or buy from evans cycles, they are scam artists. I bought a bike from them that is only 9 weeks old and instead of the free service that was offered with the bike when they happily took my money they tried to charge me £113. a £113 service for a bike that is only 9 weeks old under normal road use?
use a different company instead. i am writing to trading standerds and watch dog about them as they refuse to either do the service that should be free or give me a new bike as a 9 week old bike should not need a service costing over £100
- Roger Mowat
- 5 Reviews
Evans cycles Braehead- Real customer service you can trust.
I have visited Evans cycles at Braehead on several occassions over the last 4 weeks and received superb service every time.
A particular big thanks to Robin Dunn, Craig G and Scott who all offered impartial, solid and superb advice.
As a result my wife and I have both bought a Scott Contesa and Jamis Xenith having secured discounts on 2012 models and discounts on accessories.
Well done guys and thanks to the Manager who gave the ok.
Remember a satisfied customer will return to service bike and purchase in the future.
- Viz0r
- København Ø, DK
- 7 Reviews
Great Prices!
After reading reviews about evanscycles here on trustpilot, I reluctantly ordered some stuff that I didn't need right away. Since most of the reviews complained about long delivery times, I was not too concerned.
I ordered Friday evening, and got a confirmation email right away. Saturday morning, I received an email telling me that my parcel was on it's way.
I would buy from here again!
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- Jamie Sands
- Thornton Heath, GB
- 2 Reviews
- Jan Saugmann
- Hillerød, DK
- 1 Review
Very bad service
I bought a GT MTB at Evans Cycles, and got it delivered in a timely manner. When I unpacked the bike it turned out that it had scratches on the frame and on seatpost. After assebling the bike, I found out that the front and read brakes each where attached to the wrong brake lever. Then when I wanted to fix this I found out the thread on one of the levers where damaged due to uncorrect assembly by the shop.
With all this things going wrong I contacted the customer service by mail (including photos), who first of all replied very slowly after my second attempt of contact. They wanted me to return the bike to the shop for repair.
I then replied to them that it would be a lot easier if they just shipped me a new break lever + cable and a new seatpost, without scratches, then I could fix it myself. I have re-send this mail a several times without any reply.
I have given up on them, and now fixed the problems by own expence. The scratches I just have to live with. :-(
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- Gareth Griffiths
- London, GB
- 7 Reviews
Decent prices and fast delivery
I have nothing bad to say about Evans Cycles. Their prices are fair, quite often cheaper than other retailers and the delivery has been really quick. I will use them again.
- Steven
- Kirkcaldy, GB
- 6 Reviews
Took far too long to send out in stock item
I ordered an instock item late on Monday night and hadn't had any conformation of postage by then Friday. Had to contact the compnay and was told it would be sent out Saturday from the warehouse and would arrive Monday (which it did).
Won't be using them again, another cycle shop i use posts stuff out same day or next you order it which is how it should be
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- Kevin Robb
- 1 Review
Happy Enough to Date
I have shopped online many times and spent a fair amount of money and have no complaints to date.
- Fiona Norman
- 2 Reviews
POOR
I ordered two items from Evans shop, cycle shorts and jersey, not big items and from the computer in stock at warehouse, no problem.
However it took 6 days and two emails to receive my order, when the staff in the shop intimated that I would receive my order, if not next day then the following.
Very dissappointed.
- Shaz
- London, GB
- 2 Reviews
Store staff great - rest is shambolic
I was overjoyed when I discovered that we could now order bikes etc through the Cycle to Work Scheme on line as I get cashback on online orders. Fruitless days of effort trying to order online later, i call up to be told that the system can only process the order if the order is to the precise penny in the voucher!
Then followed days of email and calls to get some of my order price matched - and I mean days. Finally I provide my order over the phone, ask them to deliver to the store - sit back and nothing happens.
Then follows another lot of calls when I finally discover that they did not tell me that I had to send my voucher off to Cycle to Work Scheme before they would release my order. For goodness sake, the order was going to be sent to the store - not some shady address!
Anyway I cycle to the store and hand my voucher in, the nice store man calls up the contact centre and they agree to have Finance have my order released so my bike would be on the van today - and well, nothing has happened. i find out after another lot of calls that Finance, whoever they are, need to be asked to release and oh no, they don't have a number I can call.
So basically, I have no cashback due to their crap system and no bike etc. I would love to cancel the order but, of course, the promotion that some of the stuff is under is no longer available. Come on Evans Cycles....
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- Duncan Mc
- 26 Reviews
in my experience, very good,
I have used the Evans Cycles website a number of times for spares, tools and accessories. I can honestly say I've never had a problem, in a lot of instances received the goods the next working day.
Wide variety of stock, which also shows availability, and quite a few bargains can be had during sales periods too.
Very pleased. (Halfords........take note)
- Kerry Jones
- Nottingham, GB
- 1 Review
very helpful
I've always found the staff in the Nottingham shop very helpful. In Aug they ordered a bike for me to try, and was delivered when they said. They have given me advise on lights and I've also bought a few accessories for my new bike. Yes I would recommend. They seem to know their stuff, which is why I go there
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- Peter Marsh
- Hammersmith, US
- 8 Reviews
A good experience
I ordered a few bike accessories and found the website easy to use and the prices seemed competitive.
It is a shame they can't specify which day the order is expected to arrive, but I went ahead and it turns out it arrived in a few days.
On another note, I recently visited Evans in CHISWICK and found the staff to be friendly and helpful. I had such a bad experience with Halfords I wish I had given Evans my initial business.
Just made an additional £150 order from Evans website and paid £4 for express delivery, hopefully it will all arrive and in good time.
- SR
- 2 Reviews
worst experience ever
I would NEVER recommend this company. Their customer relations team and their staff are not qualified to deal with customers that expect quality. They are arrogant and exceptionally rude.
In total I have had to return my bike to the shop a total of 6 times, they didn't 'log' this on their system and then denied they did a bad job!
Go to a nice independent store in your local area - you won't get the ' i don't care ' approach then!
- JohnBoy
- London, GB
- 1 Review
Ello
I use the Fulham branch a lot and they are very helpful, although very busy. Two issues. Firstly they are rather pricey so you have to trawl round the internet so you can then use their price match. Secondly they offer 10% off London Cycling Campaign members and all you have to do to become a member is sign up, no annual fees. Would have thought they could offer us the same discount
- Niels
- 7 Reviews
Slow
14 dys deliveriy time for items in stock.
There are other faster and better shops selling the same product range.
Don't use Evans Cyckles.
- Anker Christiansen
- Lynge, DK
- 7 Reviews
Pas på - du modtager aldrig dine vare.
Bestilte cykeltøj, som der stod på hjemmesiden var på lager.
Efter 2 uger, var tøjet stadig ikke afsendt. Da jeg bedte om at få et trackingnummer, kunne jeg se, at pakken aldrig var sendt.
Jeg ringede til dem - bad dem sende med det samme, hvilket jeg blev lovet - dette blev heller ikke overholdt.
Jeg kan kun fraråde alle at bruge Evanscycles.....!!! Flot hjemmeside - men det er en fælde!
- Michael
- 2 Reviews
Couldn't supply a bike and then wouldn't give me my money back
In February I ordered a bike from Evans website for delivery to a store in Victoria/London for collection. After several weeks it didn't turn up even though it said it was in stock on the website. When I attempted to cancel they first offered my a different bike which was of slightly higher retail price but worse spec. When I declined that offer the person in their call centre told me the shop had to give me the refund and the person I contacted in the shop told me the call centre had to give me the refund.
To make it worse, after several letters ultimately threatening to take them to small claims court they then couldn't cancel the order at the shop without my full card details which implies they pass card payment details to the shop manually rather than electronically which no doubt means me card details were exposed to all and sundry along the way.
I strongly recommend not to touch Evans website with a barge pole for any high value purchases.
