In my experience my orders have been dispatched slowly. But have been well priced. Had an issue with a used pair of undershorts being sent to me, which they just replaced quickly. Not exceptional service after finding hairs etc inside a supposedly new pair of undershorts really, after such a horrific discovery. But maybe that is expecting too much, maybe I have been spoiled by other retailers.
I signed up at work to a cyclescheme, and looked around for where I could get my bike from. Found Evans, and knew they had a store local. So after doing all my research and obtaining my cyclescheme certificate I decided to make my purchase.
It was easy and hassle free, the only annoyance was that I had to spend all the amount on the certificate (not Evans fault - and I got it down to 3p)
So after entering all the details etc. get a call left on my phone, apparently I missed out a code... So called them up and they put all the order through. Few days later all my items have just arrived, and I'm very pleased. The bike works perfect thanks to them pre building it, and loved the additional extras of some free tools and even an Evans promo mug... Perfect for the cuppa whilst getting the bike all ready.
Overall very impressed and would Definately use again and recommend :)
Had a very poor experience with Evans Cycles (Gateshead) paid over £2000 for my bike, when I had a problem they just didn’t want to know, keep promising to call, took four visits to shop just to get a response, again weren’t interested once they have your money. Their customer service department have standard responses. All mean the same, “we’ve got your cash, your not getting it back” warranty not worth the paper its written on.
Save yourself a lot of hassle. Buy from someone that cares about their customers..
Evans cycles in Woking.
I decided to get a bike throw cycle to work scheme were I work,
So I sat down with my boss to organise it.
I went in to Evans to havs good look round to find the suitable bike for me
Nice lad came and help me to find the kinda bike I was looking for a..
HOY Shizuoka Hybrid bike I was happy with and went for it,
The lad said to me if you need any thing Oder the bike we can it not be a problem,
Great I said there is, three things mudguard, Specialised Sonoma Saddle. And two untouchable tyres,
I went round shop writ down what I need for the HOY.
When I was at work the Boss and I sat down went all throw it
Then we phoned Evans up and spoke to a lad call Tom
He seem very helpful on the phone
We went all throw it with Tom, told him what I needed and he said it be no problem,
E-males back and forth all in writting.
On Thursday 31st October I phone up Evans from work that morning to ask is the bike is ready for me to pick up on Saturday and it was Tom I spoked to again yes he said it be ready for you to pick on Saturday, great I said.
On the Saturday 2nd of November 2013, I went in to collect it
I meet up with the same lad when I first went to Evans, Said to him hi I'm to pick up the HOY bike
He went in the back of the shop to get it......... And then came back in with nothing!
The lad said oh it not in there,
What!!! I spoked to Tom on Thursday morning and he told me it be ready to pick today, I said
Poor lad only thing he could say is sorry but I had to him look it you fault
Tom said to me be done!
I had to get the train up to Woking, it was a wast of money and time,
The lad said well you should of phone before you cam here.
Well I thought I didn't need to as I phoned Thursday morning.
In work Boss was not happy as for I
Phoned spoken to Tom again he said the part I wanted didn't came in
Hopefully Hopefully there're be in today (Monday 4th November)
So said ok I can pick the bike on Friday end of the week ?
Yes Tom said.
My Boss phoned on Wednesday 6th on my be half to
And spoke to a lad called Dimitri
My boss told Dimitri who he was and for what the calls was all about to see if the bike be ready for me to pick up on Friday,
Dimitri said there no Record of it, nothing he to say and thing about it.
Then my boss had to go throw it again with Dimitri, and he'll was still saying there nothing it
All Dimitri had to do is read up on the e-male
Then Dimitri when on about the tyres
Why did I need to change them over other ones
My boss said that is what my employer wants then Dimitri wanted my phone number, my boss had to came and ask me would I mind given Dimitri your number, I said sure I be happy to emplane why I needed the tyres changed.
Then the next thing Dimitri sent an e- male saying the bike be ready on Friday 8th November,
I decided to give Dimitri a call to say why I wanted the tyres changed over to the I wanted,
When I did call Dimitri, I could not get to say to him why, all Dimitri shouting was it be ready Friday, three Tim's over
Ok I said it be Friday then, YEAH!! Dimitri went as he was putting phone down I caught saying F%#king twat well some thing long the line like that.
This why I feel the need to complain.
Friday 8th came for me to pick the bike......
Three things I ask for was not right, I was ask witch colour mudguards I would like on the bike, black or silver?
I ask for silver there but black mudguards on the bike I was not bothered about really but why ask me?!
The Specialised Sonoma Saddle was not put on the bike I did ask for, so I had to tell the lad who was serving me to put the saddle on, and the last of all they did not put on the uncomfortable tyres that I have been asking for!
And before I left the Evans shop I was not offered the free Service for the bike.
I be never going back to Evans cycles in working again!!
Waited in all day (for a delivery slot between 8am and 7pm) for a delivery from their (awful) couriers DXFrieght. Delivery failed to arrive. Phoned customer service, who were less than helpful and said it will be delivered some time next week.
On top of this they said that the couriers had put a not through the door which they hadn't.
I wouldn't touch them again with a barge pole!!!
I love Evans (local store is Brighton). They give great advice and take time with you. Example-popped in to Evans Brighton with stuck pedals. It was no trouble for them to help. The guy even fitted and greased my new (Evans online purchased) pedals. What I'd been trying to do for hours took them two minutes. Every time you go the extra mile so I just keep coming back!
I do agree if you go at the weekend you can wait a while but this is because they take their time with you- maybe there could be more staff at peak times. Thank you
I am compelled to write this review because of the appalling treatment i got from this company. I work at my local NHS and like many of its employees i was attracted to the cycle to work scheme being offered by my trust. I went to check out my local Evans cycle shop in Gateshead to choose my bike but i was met with resistance from the staff when i asked them about a particular bike. They said that the bike is not included in the scheme. Not wanting to give up easily i went to check it online with cycle scheme and i found out that i can apply for the bike so i did. Few weeks later the certificate arrived and not wanting to dealt with my local Evan shop, i decided to call their main office to order my bike instead. Wrong move! I got the same treatment but even more disturbing. The initial price of the bike have gone up by £500 and when i asked them about it they claimed that the price of the bike has always been the same effectively making me a liar. To salt add injury they said i could not get the bike i wanted because it was not on the cycle scheme and push me instead to get a road bike. The guy from Evans said that the bike was too Expensive and Too Luxurious for me to have it which i truly felt insulted i could tell the guy was feeding into my frustration. To make it worst the guy wont order my bike even when i told him i got the certificate from cycle scheme. He basically refused to order my bike because he believed the bike was not included in the cycle scheme which was confusing. I got cycle scheme to talk to them in the end the lads from Evans called and apologised to me and offered the bike but the damaged to me was already done. I could not bear the thought of going back to them for service and repair after the appalling treatment i got from them. Cycle scheme should check this company's appalling history of treating their clients and should shun them in the future. I returned my certificate and my desire to ride a bike has completely gone off the table because of this horrible experience.
Bottom line - Avoid this company like plague horrible customer treatment!
I work next door to Evans' Fenchurch St. branch in Cullum Street. I really wanted to make Evans my one stop shop for bike, gear and accessory needs. This basically means that I was ready to happily handle them my money for everything I needed, even if it was more expensive than in another shop or Amazon.
An appalling customer service in Fenchurch Street branch stopped me for doing so.
1st problem - Lying
I got an email telling me my bike was ready to collect. I called their branch to check if it was really ready and they answered YES, only to arrive to the shop 30 later and being said that the bike was NOT ready. Furthermore, it was not going to be ready in the next one hour and a half. That's not convenient when you live 30 mins from the shop and have nothing to do around the area.
2nd problem - Refusing to offer advice
I popped into the shop to ask advice about full size mudguards for the bike I just bought there. An uninterested assistant just answered - just go to our website and buy 26" mudguards there-.
I would have appreciated an answer like - "let me find out the right product for you", "I can't answer now but come tomorrow and I'll do some research"... but to simply refuse to give advice is plain wrong.
My bike has a non-standard geometry and I knew many mudguards were not compatible. Indeed, following his advice I ordered 26" mudguards online and they wouldn't fit the bike according to their own mechanic.
3rd Problem - Plain rudeness
I ordered my own mudguards online and booked a day to fit them. A shop assistant called Pedja asked me for my name, which I answered. After 5 minutes staring at the screen and saying comments like "this computer is so slow" and "you didn't book anything, your name is not here", another shop assistant pointed him to my name. So he looked at me and in a very inappropriate and rude tone said "I ASKED YOU FOR YOUR SURNAME NOT YOUR NAME". I appreciate he was having a bad day and maybe he was having a hard time in an underpaid job but by no means am I accepting such treatment from anybody, my boss, my girlfriend... let alone a stranger shop assistant.
4th problem - selling me the wrong product
I popped into the shop to buy a back rack. The assistant offered me one. I checked it wouldn't fit into my disc brake bike and told him twice the model of my bike which I bought there. Then he offered me another one. After paying for it and leaving my bike to fit it, the mechanic said it won't fit my bike.
So to sum up: Evans Cycles in Fenchurch Street lied to me, refused to offer me advice, treated me like a dog, "assisted" me in buying a product not compatible with my bike and made me lose 2 weeks just to get a simple rack and mudguards for a bike I bought in their own branch.
Now... if that sounds like something you'd like to experience... Evans is the right place for you. Me? I'm not EVER coming back.
I've placed 9 separate orders for different items from EvansCycles over the last 18 months or so. Keeping an eye out for their special offers can save pounds but admittedly they are not the cheapest retailer for many items.
My experience has been excellent and they have always delivered promptly and efficiently. The products have been exactly as described.
On one occasion I purchased a set of Fox Forks for an amazing bargain price, around 30% cheaper than any of the online competition. When it arrived the packaging had been opened and there was a minor scratch on the paintwork. I notified their Customer Service immediately and they apologized and checked their stock position. It was the last item so they offered me two options - free return for a full refund or a further 10% off the price, credited to my Credit Card. I opted for the latter, purchased a touch-up paint stick and neatly repaired the damage. I was delighted with the Fox Van Forks which are still going strong.
All in all a truly excellent, reliable and trustworthy company. HIGHLY RECOMMENDED!.
This is the feedback I left with Evans (in sum, terrible customer service, no communication, don't bother.):
"I was extremely unhappy with the service provided by evans, I would not recommend you and will not be making any purchases myself anytime soon.
I ordered a bike plus accessories online on a Friday for next day delivery on Monday. I took the day off work to be home for the delivery. The delivery did not come, I did not receive I call to explain what was going on so it was up to me to call to find out. I was told that there was a problem with the bike received by Evans which was now rectified, I was told the bike would be delivered on Wednesday. So I took Wednesday off work again. Again the bike did not show up, and again no one called me to tell me. I had to call to find out that there was another delay, the guy on the phone was nice but it was clear there was absolutely no communication between the dispatches team and the customers service people, who did not have any record of the problem, any idea what the problem was or any sense of how to solve it. But, they arranged a new delivery date. I didn't bother taking the day off this time and sure enough it didn't come. Again, I got no call, I had to call up to find out why it didn't show up. Again there had been no communication between dispatches and customers service. I even tried using the online contact page instead of calling but did not even get a reply to my enquiry. Finally on the forth attempt the bike was delivered almost THREE WEEKS after I ordered it by next day delivery. But alas! The order was incomplete, the helmet I ordered was missing. I phoned up to find out why, and was told it should be with me within 3 days. But again, it did not show up. I had to call again to have another one sent out, which eventually arrived a week after the bike.
I have never felt more let down by a service, especially since it was not a cheap order. There is obviously absolutely no communication between your various departments meaning I was not told of any of the problems that occured. This is annoying simply because of the wait for an order I wanted 'the next day' but also because I took TWO days off work to wait for orders that didn't arrive. This, I think is unacceptable.
As I said, I will advice anyone who asks not to use your online service and won't be doing so myself."
Efter at have læst nærmest utallige negative anmeldelser herinde tog jeg alligevel chancen og lagde en ordre på over kr. 2.000,- ved Evans. Det var bl.a. deres gode priser på Endura der gjorde at jeg valgte dem frem for andre. Bestillingen gik smertefrit og det eneste problem var at mailen jeg fik med pakkenummeret, var en lille fejl. Et hurtigt kontakt til kundecentret løste problemet og jeg kunne følge mine varer. En problemfri handel der gør at jeg godt tør handle hos Evans igen.
ordered specialized bike for my 6 year old son for our holiday and paid for next day delivery (£29.99). No delivery and company not bothered. Arranged for redelivery for 2nd September. No delivery and company cannot locate the bike and still not bothered. 1 month later still no bike. DO NOT USE - Customer service staff really not bothered
Bought a bike from the Brighton branch last week and took it for a spin. After 30 minutes cycling around town the chain came off and became firmly wedged between the gears and the frame, impossible to fix manually on the side of the road, I pushed it back to the shop. It was taken round the back and "fixed".
The second day I decided to take the bike further out of town, but the problem with the chain happened again. This time I was in the middle of nowhere, so pushing it back to the shop wasn't really an option. It wasn't easy to fix, but I managed it eventually.
Took it back to the shop the next day, same old show. Bike comes out 20 minutes later "fixed". Only this time the chain problem happens again right outside their door.
They've taken the bike back and say they will replace the derailer or something.
At no point did they apologise for the inconvenience, the first staff member who dealt with my problem talked like he couldn't care less and I was given a list of excuses such as:
"The pins on new bikes are always a little loose"
"The technicians can't always road test each bike"
and my favourite:
"the item was on sale and eventually you get what you paid for".
What a joke. These people should not be operating as a business.
After placing an order for a mountain bike, it eventually turned up after I had been lied to several times. Customer service had told me that it would be built on a Monday, shipped on a Tuesday, and delivered on Wednesday. I called on Tuesday to confirm it had been built and shipped. When it didn't turn up on the Wednesday, I gave them a call to find out that it hasn't even been built.
After receiving the bike a week late, it had arrived damaged. It hadn't been built very well with too much travel on the brake levers and faulty forks. The set up wasn't great. The technician who built it must have been blind. Sent the bike back.
After customer services telling me several more lies just to get me off the phone, I decided to complain.
No satisfaction - just more lies about stock and delivery dates.
Anyway, a month later I still have no bike. I am now considering asking for a refund. They'll probably tell lies about my money as well.
DO NOT USE THESE PEOPLE AT ALL COSTS.
The people who have given good reviews have got lucky in my opinion.
YOU HAVE BEEN WARNED.
I ordered 2 bike water bottles and two holders only a total of £55. In a separate order i did i ordered 1.5kg of Torq Recovery and 20 Gels. The next day i get an e-mail to say only part of the order can be shipped even though it showed in stock so i called them and told them to cancel the order for the bottles, OK they said that has been done for you. A day passes and i get another e-mail to say they have cancelled the order for the Torq products so i e-mailed them to tell them not to cancel that order and the e-mail i got back had absolutely no baring on the e-mail i sent them, so i got on the phone and yes they were sorry they had cancelled the order by accident after it had been sent to DPD, so to get the order back on track i had to buy the order again until the products were returned from DPD and if they weren't returned it would be down to me, of course that made me chuckle as it's there responsibility until i sign for it "bless them" .
Now then people can you guess what i got today! yup another e-mail to tell me the Gel's are out of stock even though the order i re-did was over the phone and assured all was in stock and would be with me by Friday 26/7/13.
I have now given up cycling and gone to live in the Congo.
I ordered a bike costing 400 pounds with expedited delivery because I was taking it on holiday. It arrived just over one week before my departure, but unfortunately it was damaged. All the paint was flaking off the front forks - something which when fitting say the tyre or brakes to the bike surely must have been very very noticeable.
I complained (nicely). and they agreed to pick it up for inspection in order to replace it. I had to call them 4 days later and ask when it was being picked up as nobody had been in touch since. It was picked up that same day without warning (thank god somebody was in). I also asked on the phone if they could guarantee that the replacement would be with me by Thursday and I was told that it would be.
A day later I received a full refund, which was annoying considering what had been promised to me the day before.
I complained again (still nicely) and was told that I could re-order the bike if I wanted it. I explained that I might not do this as my experience so far had been pretty horrendous.
I was offered 40 pounds to spend on a more expensive bike - but they wouldn't give me anything off the bike that I wanted!
Needless to say I've ordered elsewhere. 1 star because while there was probably no malicious intent there is I believe a certain amount of incompetence and apathy at play.
I took my bike in to get fixed. When I went to collect it it wasn't ready and then the till broke with my payment unfinished. I had to leave before tech support could fix the problem. When I returned the next day the two assistants were very apologetic, said they were just about to call me to say that I wont have to pay for the labour just the parts. Thats turning a bad situation around, Well done!
The bike is in perfect working order too!
Reveived a used bike (ex-demo) which was sent to me as new. The customer care was not that eager to help.
Ended up with me actively calling them since they would never call me back to get a refund after 3 weeks since i placed my order.
They called the damage only "cosmetic" even thought there was damage on the brake rotors and offered me 100 pounds off. (only the rotor would cost me over 30 to replace)
Buy from there only if it is your last option and even then think about it twice.
Ordered two bikes for our kids' birthdays - Evans quoted 3-5 days delivery, but a week later, no bikes., I emailed Evans - no reply, so I called and was told someone would get back the next day. They didn't. I called again and was told there had been an error and the bikes would be with me by Friday. They never arrived. I called on Saturday and was told someone would get back to me. They didn't. My kids had no birthday presents as a result.
Evans are clearly not honest in their quoted delivery times, their customer service people have a don't-care attitude and their organisation is shambolic - I have bought from them in the past online and had problems - I should have learned my lesson! I'll never use them again
I've recently purchased a folded bike off Evans Cycles and I was very happy with the range of products, the fact that I could test several bikes within few minutes, the expert advice I was given and finally the finance options.
Everything is perfect, apart from sometimes low range of accessories on the shop - typically you need to order more specific items to collect in the store if you don't want to buy online. This might frustrate some people who just want to get in the store, see the item and purchase it.
Overall I would definitely recommend Evans to anyone looking for a bike or any biking accessories.
I placed an order on 30th April and was told 'all in stock you will receive order in 3 days'
5 days later still no order, I was then told that because of Bank Holiday we didn't despatch your order it will be with you in 2/3 days??? not what the salesperson told me!
9 days later and STILL no bike, latest joke I have been told 'part of your order is not in stock you will receive your order 'next week'
Prices might be good, service is awful.
Trods de halvdårlige anmeldelser vovede vi at bestille et par småting hos Evans, da de lige havde det min søn var ude efter.
Og må sige at vi kan kun være tilfredse med bestillingen/leveringen.
Bestiller i weekenden, de afsender tirsdag og torsdag middag ankommer det hos os i Danmark.
Det kan ikke gøres meget bedre til den pris.
Frederik Dagnæs-Hansen found this review useful
Despite the bad reviews I was seeing, I put in a couple of orders in the past week or so, mainly due to the fact that they had the items I wanted and at a really good price.
So far I'm happy with Evans. Goods turned up on time and in perfect condition. Have had an issue with a rival company who has spectacular reviews, so I was quite surprised with the way things turned out, especially as the competitor was dealing with a more expensive item.
I'm reluctant to give Evans 4 stars since I've only had 2 orders so far and there have been no issues that require extra attention - others obviously haven't had as good an experience as mine. However, since the price was good and there haven't been any mistakes so far I will likely use them again for smaller items and may be tempted to purchase more costly goods in the future too.
Bought a Saris Bones 3 bike rack in grey.
In store service at Guildford is excellent!
Only tried it with a single 16kg bike so far and seems very secure. Getting the bike cross bar over the horizontal arms of the rack is tricky as the straps for the 2nd and 3rd bike holder snag on the brake cable etc.. Really need 3 hands for that. First fit took 30 minutes with trial and error. Expect next time to be a 5 minute job.
Very disappointed that Evans show the grey one but at the price for the pink one. Was stung an extra £10 in store for the grey one which retails at £130 and not £120! Made a long trip to collect and feel mugged. This may not be illegal but it is sharp practice at best.
Also, Evans' price match promise is very limited. It's like the corner shop price matching against Harrods!. I'll be buying it online for £110 and taking this one back to Evans.
Buyer beware of Evans' tricky business style!
As long as they don't mess up the delivery you have a good experience. Once they make an error and you have to return something my experience is they are incompetent and not customer focussed.
My most recent order saw the wrong product shipped and after two weeks I am still waiting confirmation that they have the return pickup scheduled. They had committed last Monday and as of Thursday it was not picked up by DHL. The responsiveness is terrible and the attitude is not one of trying to repair their error positively with the customer.
pour faire simple
-je commande une veste pour le vtt
-je la reçois la tirette est défectueuse
-je les contacts par mail, et je rempli le formulaire en ligne pour le retour et l'échange en leur disant bien que comme le produit est défectueux c'est à eux de prendre en charge les frais de retour
-réponse de la sc dite nous combien coute les frais de retour, et envoyé nous des photos du probléme, votre article n'est plus disponible mais nous voulons faire un geste si vous prenez un autre produit.
-j'envois les photos les frais de livraison, plus de réponse
-Le lendemain matin je les contacts par mail et comme je suis intéressé de garder la veste je leur propose de faire changer la tirette je leur donne le prix pour ce travail.
-il refuse et demande que je les contacts par téléphone je leur répond que je ne parle pas anglais que tout les messages que je leur fait sont fait avec l'aide du traducteur de mon pc, et que ce n'est pas à moi à téléphoner mais à eux.
-pour finir je téléphone et évidemment personne ne parle français, avec les 2 ou 3 mots que je connais en anglais je donne le n° de la commande.
-le vendeur me contact mar mail me demande comment il peut m'aider
-je lui renvoi l'historique, aprés 3h00 pas de réponse, je le relance.
-il s'excuse et me dit aussi que je peux être remboursé ou choisir un autre article
-je lui demande quel article.
-pas de réponse;
-je recois un mail du service commercial ou ils me disent qu'ils prennent en charge les frais de retour que je renvois la veste et qu'il vont faire l'échange
-je recontacte le vendeur avec le choix d'un autre article,je lui fait remarquer la contradiction du précédent mail et il me confirme que l'échange n'est pas possible car plus en stock
-et il refuse la proposition de l'article que j'avais proposé.
-le résulat je remballe la veste en espérant qu'ils paieront bien les frais de retour.
Conclusion il ne font aucun effort pour parler français, ils mentent en te faisant croire qu'is vont t'offrir un plus pour les inconvéniant.
le tout à durer 3 jours sans les relances de ma part ils laissent pourrir la situation
Jeg bestilt om tirsdagen en Specialized Camber Comp 29 mtb (2012-model nedsat fra 2400 til 1500 pund, kunne ikke finde tilsvarende tilbud i DK eller DE), shimano-pedaler og et par mtb-sko. Da jeg var lidt i tvivl om hvorvidt de ville sende min cykel til DK, skrev jeg om onsdagen en mail til service, som blev besvaret samme eftermiddag, så fin support der. Om fredagen blev min pakke sendt afsted, og allerede om mandagen knap en uge efter bestilling modtog jeg cykel+pedaler. Pakken så lidt ramponeret ud; men ingen skader på cyklen, så jeg er godt tilfreds.
Nu her ca. to uger efter bestilling har jeg også modtaget mine sko, så jeg vil til hver en tid anbefale at bestille fra evanscycles.com.
Frederik Dagnæs-Hansen found this review useful
My bike is 10 weeks old bought from evans chalk farm, in 10 weeks of normal road use both pedals have broke and evans refused to do the first free service because the bike was in bad condition. its not my fault a that the wheels on my £500 Trek are rubbish and the pedals snapped thats a manufactures fault. in the end they wanted to charge me £113 to do the service and gave me the bike back with no pedals at all even though i rode it there with broken ones. Terrible customer service Evans.
Dont trust or buy from evans cycles, they are scam artists. I bought a bike from them that is only 9 weeks old and instead of the free service that was offered with the bike when they happily took my money they tried to charge me £113. a £113 service for a bike that is only 9 weeks old under normal road use?
use a different company instead. i am writing to trading standerds and watch dog about them as they refuse to either do the service that should be free or give me a new bike as a 9 week old bike should not need a service costing over £100
I have visited Evans cycles at Braehead on several occassions over the last 4 weeks and received superb service every time.
A particular big thanks to Robin Dunn, Craig G and Scott who all offered impartial, solid and superb advice.
As a result my wife and I have both bought a Scott Contesa and Jamis Xenith having secured discounts on 2012 models and discounts on accessories.
Well done guys and thanks to the Manager who gave the ok.
Remember a satisfied customer will return to service bike and purchase in the future.
After reading reviews about evanscycles here on trustpilot, I reluctantly ordered some stuff that I didn't need right away. Since most of the reviews complained about long delivery times, I was not too concerned.
I ordered Friday evening, and got a confirmation email right away. Saturday morning, I received an email telling me that my parcel was on it's way.
I would buy from here again!
Frederik Dagnæs-Hansen found this review useful
I bought a GT MTB at Evans Cycles, and got it delivered in a timely manner. When I unpacked the bike it turned out that it had scratches on the frame and on seatpost. After assebling the bike, I found out that the front and read brakes each where attached to the wrong brake lever. Then when I wanted to fix this I found out the thread on one of the levers where damaged due to uncorrect assembly by the shop.
With all this things going wrong I contacted the customer service by mail (including photos), who first of all replied very slowly after my second attempt of contact. They wanted me to return the bike to the shop for repair.
I then replied to them that it would be a lot easier if they just shipped me a new break lever + cable and a new seatpost, without scratches, then I could fix it myself. I have re-send this mail a several times without any reply.
I have given up on them, and now fixed the problems by own expence. The scratches I just have to live with. :-(
I ordered an instock item late on Monday night and hadn't had any conformation of postage by then Friday. Had to contact the compnay and was told it would be sent out Saturday from the warehouse and would arrive Monday (which it did).
Won't be using them again, another cycle shop i use posts stuff out same day or next you order it which is how it should be
I ordered two items from Evans shop, cycle shorts and jersey, not big items and from the computer in stock at warehouse, no problem.
However it took 6 days and two emails to receive my order, when the staff in the shop intimated that I would receive my order, if not next day then the following.
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