Evanscycles reviews

Evanscycles reviews

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Free shipping, cheap & good service

With discount code you will have the cheapest shop.
If you register with mail you will get a discount code which you can use unlimited times.
I buy my bikestuff here because it's cheap and you get good service, and best of all shipment from Englang to Denmark is free, even if you purchase for 1 pound.
Max stars.
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Shocking Customer Service, Product did not work

I bought some Fenwicks tyre sealant on line and applied it to my tyres, I coated the inside of the tyres and then put extra in as per the instructions after 2 rides it stayed in the middle of the tyre (it did not distribute around the circumference as it was too thick to move around. It cannot seal the tyre wall as it does not flow there. I could not get through to Evans customer service so I left 3 messages to ring me back and no one did. I wrote to them and still no answer, in desperation I went to the Leeds shop and they said I was applying it wrong which is an insult. They said they would not refund and the manager was to busy in the office to come and see me. I left it with them and asked them to get their customer service dept to contact me, guess what still nobody can be bothered to contact me.

So inexperienced staff, no real customer service dept and a manager who thinks more about paperwork than dealing with a customer. I left a review on their website and they removed it as it was not a positive experience.
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The First and Last Order With Evans!!!!

Ordered my new bike in March when I was happily informed delivery would take between 5-7 days. 5-7 days came and went so I sent them a polite email via their website enquiring as to the whereabouts of the order.... nothing. So I decided for the direct approach, ringing them. The chap on the other end assured me my bike was due with them on Thursday and I could expect delivery middle of next week (16 days after ordering!!!!!!). Once again the middle of the week came and went with no sign so I rang them again, only to be met by a very defensive chap who insisted it was nothing to do with them and it was all the suppliers fault (it's always very easy to blame someone else isn't it). Now, it turns out, the bike is due in with them tomorrow, not a week ago as I was told last time, and this time they couldn't possibly speculate when the bike was actually going to be delivered!!! So here we are almost a month down the line with no bike, no delivery date or prospect of one and one particularly unimpressed customer!!! Certainly the first and last time I will be buying anything from Evans, very very poor!!!!
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The Entire Experience Has Been Miserable

My adventure with Evans goes back to went I paid them £600 for a new bike last July - and I still don't have a working bike. The problems started when the bike was delivered. The box looked fine, but upon opening a large chip had been taken out of the handlebar. Arranging collection was an absolute nightmare - on multiple occasions they agreed to pick the damaged bike up, so I'd take time off work to be at home, only for them not to show up. Each time they'd offer no reason or apology for their absence, and I was made to arrange another date for pickup and just hope that next time they'd show up. This happened several times.

Finally they picked the bike up and a few weeks later a replacement was sent out. An apparent solution to the earlier damage presented itself when the delivery driver pretty much threw the new bike down the stairs to my front door. Is this typically how they're delivered? This time the cardboard bike box was (unsurprisingly) damaged so I opened it up before accepting delivery to make sure everything looked ok. Luckily there were no obvious problems and I thought I finally had my new bike.

However, after riding it happily for a few weeks, one of the pedals fell off. The thread holding the pedal had been completely eroded. As the bike was still only a few months old I assumed I'd been incredibly unlucky to have received another bad part, but that I'd be covered by warranty and would get anther replacement bike. Evans immediately insisted that the damage must have been caused by incorrect installation of the pedal and that I might be liable for replacement and delivery costs if I wanted to try and return the bike. Although I felt sure I'd screwed the pedal in correctly, and had provided them with photo evidence, this put me in the uncomfortable position of having to gamble that they'd see things the same way - if they didn't I'd end up with a much larger bill than simply getting the bike fixed at a local shop.

I decided to send the bike back, but of course this meant another round of taking days off only for the delivery van to fail to turn up. Eventually Evans asked me to stop emailing to rearrange new delivery dates, and to call them instead. After a few unfriendly phone calls, they finally picked the bike up. A few days later their engineers have decided that I'd "definitely" screwed in the pedal incorrectly and that I'll have to pay for fixing and the cost of redelivery.

Regardless of who is actually to blame for the pedal (and what other choice do I have but to pay up?), this is the worst company I've ever made a purchase from. I've actually never complained about a company before, but the entire experience has been miserable - from the complete lack of care they show for the bikes they're delivering, to the days and days of wasted time off work waiting for deliveries that never showed up.
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Evans Cycles......the new Halfords

I cannot express just how bad my recent experiences with this once good company have been.
I have had several bikes from Evans over the years, one of which was a Pinnacle. Now these are virtually their brand, as they sell so many. Recently the back wheel was stolen off my bike, which obviously meant I lost the cassette. For some unknown reason the derailleur hanger also went missing. Having sourced a suitable wheel I wanted to get a replacement cassette with the same ratios as I was happy with the gearing. Who better to ask for the spec than Evans technical people. Er....no. I asked them what the spec of the cassette was. They said 'count the teeth'. Feeling rather patronised I told them that was an obvious thing to say and even I could have worked that out. I pointed out that the wheel was stolen so couldn't count the teeth. Their inspired solution......'send us a photograph'. Of what? My cat? You couldn't make it up.
The next experience was I think worse. I asked then to send a replacement hanger and (2 part) fixing bolt. The order turned up - only one part of the bolt was there and it was plain that the hanger was secondhand, with circular scratch marks where wheel bolts had been tightened against it. I tried to get in touch, both directly through Email and using the form on their website. They don't want to know. I have now tried to contact them 4 times including their Head Office. They are totally ignoring the mails and are not bothering to reply. How rude and ignorant is that? They have something significant to answer for, charging for and not supplying the fixing bolt and charging for a new hanger and supplying a secondhand one. Appalling customer service, hence my assertion that they are the new Halfords
Evanscycles

Reply from Evanscycles

Hello,

I'm really sorry to hear about the trouble you've had. We do value all feedback, positive and negative and we'd like to look into this matter for you.

As I have no contact information, you can contact me directly by email along with your contact information and the order number plus quoting 'Trust - Pilot Pinnacle Rear Wheel' in the subject title to feedback@evanscycles.com.

Once this email comes through it will be forwarded directly to me so I can look into and help with this issue.


Kind regards,

Evans Cycles Customer Service Team
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Service issues

I had my bike serviced 7 months ago. I paid for lots of extras including a new chain set (Shimano M590 Deore), which included the peddle shafts. Having paid for lots of new stuff (£177 worth), they strangely didn't ask if I wanted new peddles with the new chain set.

When I picked up the bike, the last thing they did was screw the old peddles into the new chain set peddle shafts. All was fine for 7 months when, all of a sudden, the right peddle became lose & fell off. The thread on the peddle socket had completely worn out!

Evans are refusing to resolve the issue, which I'm finding very frustrating. Beware Evans who will wash their hands of issues like this. As far as I'm concerned, they should have recommended new peddles to go with a new chain set. Even if that wasn't required, it was Evans staff who fitted my old peddles back on which then wore out in 7 months or normal use. Not good service from Evans, and even worse customer service.
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Perfect store for me :)

Got 2 orders in last 1 year and both was perfect.
Items as described, very very fast delivery to my country. Packed very well.
Communication is great. Fast answers on any question.
Highly recommend this store :)

Thank you and hope we will make some deal again :)
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Won't be returning....

Bought a Scott foil, fair enough not from Evans but the bike had a noise coming from steerer so phoned Scott to ask if I could take it to any authorised dealer as I'd bought the bike online from down south and would of been a hefty drive just to have a noise checked.
Evans Gateshead was my most accessible dealer and to be fair were very helpful and understanding of the situation.
Took the bike in the next day and left my number, got a call about 30mins later telling me it wasn't the steerer but the brake cable rubbing inside the frame and would need a further inspection to see if there was a sleeve over the cable inside or something of that sort or if there was a fault and Scott to be contacted under the warranty, I asked if it would cause damage and they said it could over time rub the inside of the frame and may cause damage, so worse case scenario was £16 or warranty repair, how relieved did I feel considering its a £3000 bike, pretty much.....
So, got phone call about another 30 min later telling me bike was ready, got there and told them I'd come to pick the bike up, the lad went out the back..... So I waited, waited, waited and waited for about another half an hour wondering where he had gone for my bike, then the door opened and out comes my bike, bearing in mind this bike is hanging on my kitchen wall, pride of place for all to see.
First thing I noticed grubby, oily fingerprints all over the bike, this bike came in pristine, not only one but two "mechanics" looking puzzled, they told me they had put some kind of sleeve over the cable but guess what, it still makes a noise, so guess how I'm feeling, so he goes on by telling me that if I pull the brake and turn the noise is not there, guess what, does that not mean there's a problem???? So, I paid and took bike home.
Started to give the bike a clean and noticed a scratch on the head tube, now this bike has hardly been ridden and is less than a month old, I know there wasn't a mark on that bike before it went in, it's like a buying a new car, you know where there's a new scratch pops up when cleaning it, so continued cleaning to find another scratch on the frame, erm this is not a £400 bike nobody cares about or is worried about getting it scratched.......
Then I noticed they had replaced the actual cable......WHY? The bike is brand new, so the cable used I'm guessing is not the Teflon coated ones that are on the bike????
So to cap this off I've paid for a repair that didn't repair it and had the bike scratched and cables changed that didn't need changing and was told by the mechanic that it's a bad design on Scott's part.......
I've already phoned Scott and asked why there hasn't been much thought gone into designing the internal cable routing on their foil range......
You could say I'm not happy with the situation.
gavburn@gmail.com

Update.
Had a call from Scott and have been apologetic even though it's not their fault. They have said that there should be no noise coming from the bike, which is what I guessed, and are not happy that I've been told it's a "design fault" and have advised me to take the bike elsewhere for another opinion under the warranty and to take my experience with Evans up with them.
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Xscape Glasshoughton

I cannot fault the staff there all friendly helpful and go out of there way to make sure you get what you need and not what you think you need saving you money and pointing you in the right direction even when they are busy they don't rush you.
The after sales service cannot be faulted orders on the internet are on time and a email and a phone call to tell you that the order has arrived to make shore when you are collecting so they have the order ready when you walk in
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Very poor - feel ripped off.

I ordered a bike from Evans. Because there wouldn't be anyone at home during the working week I opted to pay £35 for a Saturday a.m. delivery. Guess what - 3:30pm arrived and no sign of the bike. Phoned Evans who said there must be a problem and they'd call back 'very soon'. An hour later I was phoning them again. Ended up cancelling the whole order. Would I buy from them again? Never!
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Smooth & easy online purchase!

I purchase my new bike online after reading several reviews and found the experience smooth & easy! The bike arrived very well packaged and I had very little to do in order to set up and go riding.

I have since enjoyed numerous mtb outings since my purchase, I love my bike and would definately purchase from Evans again!
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Shockingly bad!

Paid Evans for an estimate for accident damage after crash. Forgot to do it first time and had to go back a second time and pay for cab both times as bike was unrideable. I trusted their estimate and got money from insurers for a new frame and eventually got around to buying a new one. When I came to rebuild bike I removed the bar tape and found the £300 set of carbon bars had snapped almost clean through leaving me £300 out of pocket as it was too late to claim.
When I contacted Evans for an appology they refused to beleive me and said the damage must have been caused while the bike was stood in my house waiting to be rebuilt.
Its nice to know that they are willing to risk customers lives by not carrying out basic checks such as checking for damage under bar tape after an accident. If the frame was not cracked I would have trusted their judgement and cycled through London with a set of bars almost sheared through. However to add insult to injury they then accuse the customer of lying and blame them for the damage they missed.
Avoid, avoid avoid!!!
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You need bikes, spares and advice they have got the whole lot!!!!!

I would recommend Evans Cycles to anybody I know, My wife, son and myself only have good words for you as a company. Staff always happy to help with a good knowledge of the products. The return and repair policy is absolutely amazing and all products are fairly priced.
I have no quibbles whatsoever only a satisfied smile.....and aching legs.

Narcosis
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Excellent service, good range of products

Evans' staff are helpful and knowledgeable. The range of products is good and the prices are competitive. I have bought items both on-line and in-store and have never had a problem with the service. I can't recommend them more highly.
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Always helpful, consistent and joined up

As a commuter by bike in London, Evans are the answer. Get this - there's a local (to where I live) shop where I picked up the bike I'd ordered over the net, and a local (to where I work) shop where I've had the bike checked, and will have it serviced. The shops are 12-13 miles apart. For me, the net presence and multiple outlets really work. Also, as I'm not a bike / cycling geek, I've valued the way I've been treated by the staff - found them always responsive, interested and helpful.
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Excellent variety of products, speedy ship outs

I have made 10+ international orders with Evan Cycles and the service has always been excellent. I live in UAE and the products have aways been delivered within 5 days (often less). On one occasion I had an problem with the internet and was charged 3 times for the order. Evans were very quick and courteous in dealing with the problem I had and the refund was made within a couple of days.
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Competitive price and quick shipout

Top few sites which provide very competitive pricing on cycling products.
Orders are shipped very quickly and Evanscycle does not wait for all your parts to be available to ship if you ordered multiple items. They will ship what they have in stock and the balance backlog orders will ship later.

However one thing which Evanscycle can improve on is on the shipping invoice to state the shipping cost including free shipping to facilitate accurate custom clearance.
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Knowledgable and trustworthy staff, goo products

I found buying from Evans an enjoyable experience, goo test ride and no pressure. Staff knew their stuff and set the bike up lovely.
Loving the bike!
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Excellent staff knowledge & Service

I've been a continous customer of Evans for the last 12 months and found the service at all 3 manchetser stores which I use excellent. The product knowledge and help and advice from the staff is second to none, whetehr it be about buying a bike or just a bottle cage. The click and collect service is second to none too. The after sales service is also excellent which included a free 6 week service after the purchase of my bike.

Evanscycles Details

About this company

Evans Cycles the UK's largest specialist cycle retailer has a great range of bikes, mountain bikes and specialized bikes in the online bike shop today.

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