BAD BAD BAD BAD I bought 12 led spot lights from them with 2 year guarantees - they failed within 3 months. Since then, I have been trying to get in touch with them but they have ignored every single email, and no one picks up the phone. I have literally been trying to get in touch with them for a year. They owe me £150 for selling faulty goods. Time to call the police I think. AVOID!!!!!!!!!!
I purchased a 10W R7 Retrofit bulb for near £30 believing that over its 50,000 hour lifetime it would save me some money. The bulb failed after just under 1 year of very light domestic use. I was not too worried as enerled offer a 3 year warranty on this item. This is when the problems started. Over the course of a month I have emailed on 3 occasions, left 3 phone messages. and tried the online contact forms both the fixed one & popup support line also on multiple occassions. I have not yet received a single response. Reading the other reviews & on the basis of the lack of response to my attempts to contact them I am very reluctant now to send the item back to them. I think It would be a total waste of another £5 and I am already out of pocket. How can these cowboys be allowed to claim & offer warranty's that are just pipe dreams. I am truely disgusted and this has been the worst case that I have ever had buying from a company online. Generic unlabled packaging, Shoddy fake chinese products & nothing but bluff warranties to back them up. AVOID AVOID AVOID AVOID AVOID
I ordered two types of dimmable bulbs , one type ( G 9 Led Bulbs Dimmable 48 smd 3528 With Beam Angle 360 ) worked ok , the other one (G 9 Led Bulb 27 smd 5050 Dimmable 4Watt 210V-240V With Beam Angle 360 ) did not. The box that contained the good LED stated it was dimmable but the box that contained the unworkable one did not state dimmable . Neither of the shipping boxes or the LED bulbs were marked with a CE mark , which I believe is not allowed. The bulbs did not contain any information on them at all . The cardboard boxes contained a part number which was not identified on the website data sheet either, so I could not determine if they had shipped an incorrect part. E-mails have not been answered and it is impossible to contact them by phone.
First Class. I was able to source and order the items I wanted very easily. Living in the Channeel Islands we have little or no choice. Service was good and I received my order, complete, in record time. This was the second time I have dealt with rhis company and will do so again.
I originally purchased 2 4w gu10 bulbs and, as they worked well, in Jan 2013 I got another 4 bulbs of warm and cool white to check the colour, 1 of the new bulbs failed within 30 mins of being switched on so when I placed my final order of 4 bulbs I informed Enerled and asked them to also send a replacement for the failed bulb. The new bulbs arrived without the replacement bulb, I immediately sent a message via their web site and also another by email but still no response. When another bulb failed the next day I tried to contact the company by phone only to be offered a voice mail, I tried calling again on a number of different occasions and never managed to speak to a person. Today a 3rd bulb has failed and while a failure rate of 50% is bad enough the lack of any sort of customer services is unacceptable whatever the price of the bulbs
Ordered replacement LED spotlights and G4 LED bulbs in November 2011. Spotlights arrived and were fine. I had to chase the company twice to find out what was happening with the G4 bulbs and was finally told that they were out of stock. They eventually arrived 2 weeks later but were of inferior quality. The bulbs did not fit into the housing correctly (they were loose in the fitting) and did not work. I contacted Enerled who said to put the bulbs in the opposite way (ie upside down!!) they still didn't work correctly - the ones (2 out of the 6 ordered) that did were worse than candle power (as you would expect when placed in the housing upside down). I sent these back by Special Delivery, the company received them back on the 28th November 2011, but so far I have not been refunded for the goods. Have tried ringing but get no reply. I am still out of pocket to the tune of about £31 as you are also expected to pay for the postage when you return items.
Just to say how pleased I am with the lights. Fitted easy straight into existing (low energy) GU10 fittings - lovely glow. Going to order for whole house so I can get rid of those horrible low energy mini fluorescent GU10 effforts that take forever to get bright - and keep blowing!
My initial experience with EnerLED was positive. I ordered some bulbs on Sunday, and they were delivered early Tuesady morning. The only problem is, EnerLED sent the wrong bulbs, or at least has tried to palm me off with an alturnative product. No problem, I thought I'll return them for replacement or refund. I emailed email@example.com explaining the issue and asking for returns advice. No reponse. Later, when I had more time, I checked their website, and filled out an RMA returns form. No response. We have called their phone number numerous times. No answer and it just goes though to a mobile phone voicemail. So now I'm stuck with the wrong bulbs and 60 quid out of pocket. While the website seems well put together, EnerLED does not even attempt to live up to the websites claim of no 1 in customer support. Thinking about it, the tell-tell signs are there. Bad grammer on website descriptions, and even the reply email address of this invitation to leave feedback was mis-spelled as everled. They are a cowboy outfit. DO NOT USE!
Normally they have been very good. They send promptly and are well packaged . That hasn't changed. This time I ordered 2 E14 bulbs and I was sent E27 fittings.
Previous order 3 weeks ago had 1 faulty bulb. No response to email so phoned about both problems. Very helpful but communication on phone difficult as I suspect English is not the respondent's first language. All bulbs replaced but one of the replacements was faulty. More phone calls, all very helpful and eventually everything is working.
They asked me to have the old bulbs ready for a courier to collect. They have been ready for 3 weeks now and a courier has been promised on multiple dates but has yet to turn up. Enerled's service is very good, I have used them a lot in the past and I am happy to use them again. This transaction has had some bad luck but they have been more than willing to help. The only things letting them down are getting clear communication on the phone and their couriers seem to be poor.
I received a single downlighter on Thursday that I had ordered the previous Sunday. There was no datasheet or product information other than the outside of the box - for example the hole size needed or clearance information. Otherwise everything excellent.
Having searched the web for a supplier of good LED products at good prices, found Enerled so thought I'd place a small trial order. Ordering process was smooth and delivery quick (next day). Sadly, 2 pretty substantial items were missing from order (ordered 3, recieved 1). Called the phone number given and it was quickly sorted out (at least the promise was to send the missing items next business day). Shame there was no apology. I'm sure it's a genuine mistake, but check deliveries if placing a large order as a few missing items could easily be overlooked. Update- on installation of the MR16 Halogen replacements- 1 of 10 physically 'popped' and generated a puff of smoke. Have emailed Enerled and will await their response after the weekend.
I have been purchasing LED lamps and fittings from Enerled for a while and have been well looked after as a customer. The range is amazing and their costs are fantastic. Thanks to Enerled, I have many happy customers....
I ordered some bulb adaptors 4 weeks ago, the funds were taken and still nothing has arrived. I managed to get a phone call answered after 2 weeks - some items in stock the rest expected in a week at the latest. 2 weeks later and still nothing has arrived. Phone calls go unanswered, messages left are not returned, e-mails are not answered.
Other internet shops keep you informed as to progress or lack of it and respond promptly to queries. Funds are only taken when goods are despatched.